INFORMATION TECHNOLOGY PROFFESSIONAL

• Windows Administration Disaster Recovery General Management Strategic Planning
• Quality Control Systems Server System Management Contract Management
• 20 Years of information Technology and manufacturing/distribution experience
• Ability to excel in negotiating, developing, designing, and communicating in a persuasive manner
• Natural ability to identify the needs of customers and design creative solutions to meet that need
• Enjoy intellectual challenges, researching, solving abstract problems using logic and analyzing the facts
• Thrive on new challenges, adventures, calculated risks, and variety
• Ambitious and opportunistic stong drive to achieve and succeed

EXPERIENCE

Confidential

WINDOWS TIER I ENGINEER

• Troubleshoot website, network connectivity and system issues within SLA/escalation guidelines. Take inbound technical support inquiries via phone, e-mail, and voice-mail. Completely and accurately record all change execution updates in the ticketing system. Manage Server or Network monitoring station in the NOC during required times. Administrated Active Directory issues using various tools including Windows and NetIQ. Escalate all non-technical customer issues to Service Managers. Assist new Customer Support employees with customer knowledge development. Execute all non-revenue based change and shared infrastructure change as required. Experience with VB and PowerShell scripting.
• Primary point of contact for technical problem resolution
• Troubleshoot customer issues within escalation guidelines
• Accept inbound technical support inquiries via phone, e-mail and voicemail
• Completely and accurately record all support actions in support tickets including, per policy
• Escalate all non-technical customer issues to Service Managers
• Assist new Customer Support employees with customer knowledge development
• Manage Server and Network monitoring stations in the NOC via AMS and or PAS, Site Scope, HP Openview

Confidential

DATABASE ADMIN

• Perform system maintenance on all MSSQL/ACCESS databases in a Datatel integrated system.
• Manage all accounts, including Windows 2003-2008 Server Active Directory, for intranet systems through a MSSQL database. This includes the creation and deletion of accounts, as well as managing access control.
• Manage and install updates and upgrades for administrative systems to include databases and other data driven systems. This requires and includes coordination with applications analysts.
• Manage and implement intranet systems and other data driven applications. Also update and upgrade these systems to provide new functionality while maintaining stability.
• Troubleshoot system issues resolving problems by working with customers and software vendors.
• Maintained IIS/Sharepoint servers for college portal.
• Performed setup of all workstation and server, to include cabling of labs and offices.
• Served as member of President's Advisory Committee.
• Classes included: Fundamentals and Intermediate AutoCAD, Customizing AutoCAD, AutoCAD 3D, Advance Modeling, AutoLISP, an

Confidential

SYSTEM ADMIN System Admin

• Ethox Chemical is a Multi Million Dollar Facility located in Greenville, SC. As the Network Admin of the production area of Ethox Chemical up-time is crucial. With over 100 users and a 24 hour plant schedule Ethox Chemical has been impacted by system updates, upgrades and enhancements to technology.
• Maintain Production Critical Databases/Production data running Wonderware Production related software.
• Configure and maintain multiple SQL 2000-2005 servers.
• Maintain Windows 2000-2003 Domain Controllers, Active Directory, DNS, and WINS configurations.
• Maintain network of over 100 users. Configure necessary security and enforce companywide IT polices.
• Strong problem solving/troubleshooting skills.

Confidential

SYSTEM ADMIN

• Maintained all companywide systems and backup operations.
• Supervised software development of third party engineering and CAD software written for Metromont Corp.
• Helped maintain network for 6 existing facilities.
• Duties included backup operations, file server and print maintenance, email server maintenances, network troubleshooting, and workstation upgrades and maintenance
• Company trainer on various software applications and companywide software initiatives

Confidential

Instructor, Engineering Graphics Technology Dept/AutoCAD Program Manger

• Coordinated and instructed courses in AutoCAD and MicroStation. The emphasis was on producing working drawings with a CAD system.
• Instructed Process Piping and Structural Steel course.
• Advised students in career goals, development and job opportunities.
• Network administrator for the department, providing technical support by maintaining over 50 network Windows NT 4.0 Workstation computers with an NT 4.0 Server.d Plotting with AutoCAD

Confidential

Microsoft Training

• Coordinated and instructed courses in Microsoft Server technologies: Active Directory, Certificates, Networking, DFS, Backup/Recovery, etc.
• Advised students in career goals, development and job opportunities.
• Microsoft Trainer for various companies and Colleges in the Upstate of South Carolina. Taught classes geared towards system administration and Engineering. Taught classes for Windows Server 2000-2008.

Confidential

Currently hold the rank of Major/Retired December

Completed a three-year overseas tour in Germany as Combat Engineer Platoon Leader, Heavy Equipment Company Executive Officer, and Operations Officer for the Hanua Area Department of Engineering and Housing DEH .

Received an Honorable Discharge as First Lieutenant in February 1988.

U.S. Army Reserve Officer, Currently hold rank of Major. Graduated from Engineering Officer Advanced Course, Company Commander Course, and Combined Arms Services Staff School. Retired December 29, 2003.