SUMMARY

• Customer-focused IT professional expert in leading and contributing to projects designed to enhance Windows system functionality and end-user productivity.
• Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within clients' financial and time frameworks.
• Persistence, personal integrity, and channeled energies are major strengths consistently cited by managers and clients alike universally praising team spirit, independent work habits, and the determination to conquer technical challenges.
• A resourceful, life-long learner embracing knowledge as a tool for improved problem-solving

PROFESSIONAL EXPERIENCE

Confidential

Senior Engineer

• Working as the Lead Windows Systems Engineer for the Walgreens Specialty Pharmacy. Responsible for supporting all Windows Systems across four data centers.
• AD 2003, 2008 and 2012 Enterprise Admin. DNS, DHCP, QIP.
• Citrix presentation server 4.5, 5.0 and 6.5 and Xen app 4.5, 5.0 and 6.5 Admin, Published applications, Policy creation, Printer install and configure.
• Windows 2003, 2008 and 2012 R2 Some Linux and AIX. Supporting 300 vm and Physical servers. Rack Stack and cable Data Domain and Brocade switches. Microsoft patching. VMware 3.5 and 5.0, 5.5 ESX administration VSphere 5.0, 5.5. Converter 5.0 P2V older servers.
• Rightfax admin, setting up new Faxes and inbound routing. DNIS, Right-Fax Fax Util
• Share point 2008, 2010, 2013 site admin.
• Active Batch Admin, IIS 6.0, 7.0, 7.7 and 8.0 Web configurations. Wind Shield admin. Updating in-house applications with latest patches.
• GPO creation and deploy.
• Netbackup 7.5, 7.6, SLP and Policy configuration. Configure Disk storage and Cloud storage. VMware backups, Accelerator backups for VMware. NetApp and DataDomain. Ontapp and oncommand. Understanding of advanced logging for backup error troubleshooting Symantec Ops manager for monitoring and alerting.
• Experience supporting, maintaining and troubleshooting enterprise-level backup domains, Experience with Network and SAN operations, Advanced experience with Symantec Netbackup 6.X and greater.
• Operational experience with tape libraries, and appliances such as Quantum DXI 6701 as well as storage subsystems. Analytics, EMC, HP Open View. IBM Tivoli end point, SCOM 2007 R2 Management tools.
• Ticketing and change management tools

Confidential

Netbackup Engineer

• Review, analyze, and update current Tiffany and Company recovery process of the NetBackup Master and Media server
• Documented steps to build Master Server
• Documented steps to build Media Server
• Documented steps to recover catalog
• Documented steps to configure tape drives
• Documented steps to configure restores from disk appliance
• Documented diagram of environment
• Document versions of software and drives
• Review, analyze, and update current Tiffany Co. recovery policies and procedures for servers
• Update of Tiffany and Company recovery policies and procedures for servers resulting in efficient restoration services
• Review, analyze, and update current Tiffany Co. replication policies for the Symantec 5020 appliance
• Updated Tiffany and Company replication policies for the Symantec 5020 appliance located in Philadelphia, Chicago and New Jersey.
• Document procedures to seed the appliance with data
• Configure policies to use appliances
• Configure SLP storage lifecycle policy to replicate to SunGard appliance
• Review and analyze the Tiffany Co. current infrastructure environment and associated backup policies
• Optimization of current backup policies resulting in efficient backup and restoration services.
• Lead Disaster Recovery execution to restore all critical servers to bring business back online within a 24 hour period.

Confidential

Netbackup Engineer

• Monitor all Backups for the whole Organization using Netbackup 7.1.
• Make sure replication is working from New York to Philadelphia.
• Backing up using Puredisk and Symantec appliances 5220 across Wan to 3 sites.

Confidential

Communications Consultant

• Install and configure Cisco Unified Communications management Suite on Vmware 4.1. Build and configure Vm 2008 enterprise server to handle full suite.
• Installed CUOP, CUPM, CUSD and CUSSD. Configured CM and UM into the Suite. Ldap sync and Subscriber Sync into CUPM. Updated software and License. Setup backups for database.
• Add all Devices from to database using auto discovery or manual add. Create detail logging reports.

Confidential

Owner/ Operator

• Working as an independent contractor.
• Install and configure SharePoint 2010 from creating websites to document repositories. Making sure all applications are up to date. Setting groups and distinguish users by membership in organizations. Install and configure SQL 2008, upgraded to SQL 2012, add all roles to Windows 2008 64 bit .Net Framework 3.5.1, Web Server IIS Support, TCP Port Sharing, HTTP Activation, TCP Activation, Named Pipes Activation, etc.
• Citrix Access Gateway 4.0
• Management and Monitoring of Citrix Servers/Farms
• Microsoft Active Directory and Windows 2003/2008 Server
• Test all conversions to ensure all Xen desktop clients are populated in the DDC. Using the later converter by VMware 5.0. Scheduling all virtualized PC's a week prior to final conversion. Interacting with users for any problems and providing solutions.
• Install and configure all Netbackup and backup exec clients and servers. Using Netbackup 6.5 and 7.0. Backup exec 10, 11. Push clients and install Hosts to Netbackup Clusters. Installing clients to VMware Hosts and clients.
• Migrating all domain objects from user, computers, security, files, folders, and printers, from a Domain in a Forest to another Forest. Installing and configuring Exchange 2007 and BES 5.02. Successfully configuring and implemented BES 5.02 Migrating all objects using ADMT v3.1 and v3.2.
• Installed Password export server for exports across Forests. EMC clarion, power path and navisphere install and configure. EMC Avamar, TSM and NAS install and configure. Install and configure Netback up Master and media servers using Symantec Netback up 6.1 Desktop and Laptop Option DLO , 6.5 and 7.0 setup and configure all backup jobs.
• Migrate and configure all Printers from 2003 to 2008 dual driver install 32 bit and 64 bit.
• Install and configure Backup Exec 12 and 2010. Install and configure all SAN attached Devices and Tapes drives.
• NetApp administration using the following: Trilead VM Explorer for easy write and copy to datastore, datastore management and optimization. VMware vSphere Tools, VMware Converter Windows Powershell for VMware automation.
• Snapshot Manager for VMware, SharePoint and exchange, Snap restore, snap vault, storage grid using Systems manager, operations manager and provisioning manager, Snap drive for Windows Filer view for data on tap Raid-DP, FS2000, 3100, 3200. 6000 and disk shelf's storage media.
• Microsoft Deployment toolkit 2010 MDT Windows 7 and Windows 2008 R2 deployment.
• Virtualization and Citrix Xen desktop support specialist. Configuring P2V's for a large project for PNC.
• Using VSphere 4.1 and Virtual center to create conversions for the VDI project. Citrix Web Interface 4.0
• Microsoft Deployment toolkit 2010 MDT for Windows 7 and Windows 2008 R2.

Confidential

Software Specialist III

• Checking multiple servers and directories to ensure all security is up to date and no unauthorized access has been recorded. Security audits for all OU containers in AD. Using blade logic and alteris for patching and running reports.
• Checking all servers are up to date with the latest Microsoft patches. Building 2008, 2003 64 bit clusters, Linux and Unix Admin. Onsite server support 300 servers. Making sure all applications are configured and working in the cluster. Firmware and driver update across all servers.
• Rack, stack and cable all new servers across RPSystems. Provide technical support for all windows platforms. Support for all end users across 6 sites for all issues, from desktop to server support. Ghost imaging for servers and for Desktops.
• EMC clarion support, NAS support, power path and navisphere support and configure. End support for Lockbox, DMP support, mailout support. Scanner support, bar code support and implementation.

Confidential

Senior Engineer III

• AD migration specialist, migrating from 2003 32 bit to 2008 R2 64 bit enterprise and standard. Planning, and moving all FSMO roles from older Domain to new Domain. .
• Updating the forest functional level and Domain functional level. Printer migration specialist from 32 bit to 64 bit 2008 R2. File migration specialist migrating all file servers from 2003 to 2008 using Microsoft's file Migration tools and Robocopy.
• Citrix administration using Citrix presentation server 4.0, 4.5. Installation and configuration of Microsoft 2008 R2 CA server. Certificate creation and deploy. VMware Vsphere 4.0 install and configure, P2V and new server install and configure using Microsoft's best practice. Rack, install and configure all Dell blade servers and Dell servers, Rack cable ad install all Hardware and software.
• Migrate and configure all Printers from 2003 to 2008 dual driver install 32 bit and 64 bit.
• Symantec backup exec 12.5 and 2010, install and configure Symantec Netbackup 6.1 and Desktop and laptop option DLO pushing clients to laptops and desktops, managing tickets for restores. 6.5 7.0.
• Monitor all jobs setup through Netbackup. Manage and configure Dell MD1000 and MD3000. Install and configure 2008 R2 Cluster.
• SharePoint Administrator, from setting up Active sync for Active Directory to reconfiguring full sites and service.

Confidential

Senior Engineer III

• Working on both Windows team and the Backup team filling 2 positions. Responsibilities included: Day to day ticket remediation, Windows 2008/ 2003 server builds, all decommissioned server removal.
• Citrix admin supporting presentation server 4.0, 4.5.Document and maintain all new server builds and application installs. Print queue creation and monitor. Monitor alerts generated by Service center operations manager and proactively fix any issues that have been reported. Provide on-call support for any after hour's activities.
• Active Directory cleanup, Windows Powershell and VBS scripting. Plan, Build and test QA environments.
• NetApp administration using the following: Snapshot Manager for VMware, Sharepoint and exchange, Snaprestore, snapvault, storagegrid using Systems manager, operations manager and provisioning manager, Snap drive for Windows Filerview for data ontap Raid-DP, FS2000, 3100, 3200, 6000 and disk shelfs storage media.
• Racking new servers and replacing faulty hardware. Working closely with Microsoft support to follow Microsoft's Standards. File server migrations P2V using 3.5 VMware. Creating all templates for VM's and building all servers using best practices. Firmware update and driver update across all platforms IBM, HP, and Dell and blade center technology. From pushing out AV to SCOM install and configure.
• Symantec 11.5 AV install and configure and troubleshoot. Using Symantec Netback up 6.1 and DLO Desktop and Laptop option. Pushing all Clients to desktops and laptops, trouble shooting backups for desktops and laptops, updating clients and restores.

Confidential

Team Lead Heinz 57

• Participates in and supports capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers Coordinates with network teams, business application and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives Manages all operating systems and end-user software Manages communications e-mail, instant messaging, etc. and connection solutions, including workstation connectivity Ensures the integrity and security of enterprise data on host computers, multiple databases and during data transfer in accordance to business needs and industry best practices, security and regulatory compliance Manages end-user accounts, permissions, access rights and storage allocations in accordance with best practices, security and regulatory compliance SharePoint Administrator, install, configure SharePoint collaboration sites including their implementation, testing, and maintenance. Install and configure and secure Microsoft Office SharePoint Server farms.
• Firewall configuration with advanced rules. Performs network and security audits Performs and tests routine system backups and restores Anticipates, mitigates, identifies, troubleshoots, resolves and escalates as appropriate hardware and software problems on servers, Using TSM 5.2.2, 5.5 for backups and restores. Installing and configure all TSM server and clients.
• Supports application development teams throughout project lifecycles IIS 6.0, 5.1, 5.0, install and configure, web based applications, DNS entries for applications and Troubleshooting IIS configuration problems.
• Using Wfetch and IIS request monitor and authdiag for trouble shooting IIS issues. From enabling ASP to performance tuning for IIS and web based application and creating application pools and assigning applications to their individual pools... Recommends schedules and performs software and hardware improvements, upgrades, patches, reconfigurations, Cluster admin 2000, 2003 and 2008. Supporting 500 physical and virtual servers.
• Creating and configure and troubleshooting advanced Cluster technologies. Conducts research on emerging products, services, protocols and standards in support of systems software procurement and development efforts Creates required reports in response to business user needs Participates in negotiations with vendors, outsourcers and contractors to secure software products and services Develops, documents and maintains policies, procedures and associated training plans for system administration and appropriate use and Provides guidance to junior members of the team. ITIL and ISO 20000 certified at ACS.

Confidential

Senior Systems Analyst

• Currently working on IP migration and assignment using QIP from Lucent technology. From building out IP ranges for DHCP or creating Network templates to adding inside and outside Alias requests and SRV records DNS administration in a large environment, I use Cisco works for duplicate IPs and for look up of all Mac address.Veritas and Symantec Netbackup and backup exec. I also work on IBM Tivoli tools, ITM, Director, Endpoints using Putty to manage all systems currently AIX. I also work with NetIQ, Omnibus.
• Currently learning Windows power shell. Using Ad for creating and for site maint. Some SMS administration. Apache 2.24 and PHP 5. Quick Reporter. IIS install and configure. IBM DB2 administration.

Confidential

IT Analyst

• Served as the Senior Backup Administrator for Eaton Electrical. Installing and configuring VERITAS Backup Exec and Netbackup 9.1, 10.d.
• Also served as the Citrix Administrator for EATON Corporation, handling day-to-day activities on 17 different Farms and 28 servers from published applications to user problems using XP Metaframe 1.8, XPe, XPa, XPs and Presentation server 3 4.
• Taking critical Enterprise wide applications and rebuilding to reduce production hours. I implemented changes to make Netback up operations more automated, from setting up alerts to software/hardware reconfiguration Netback up used to be a 50 to 55 hours a week job now it's down to 1 to 2 hours a week for monitoring .
• I was also a key person installing a new 30 TB EMC to replace older STK library. I successfully completed VERITAS Netback up 6.0 Administration training.IIS install and configure 4.0, 50., 5.1.
• I am A MOM Microsoft Operations Management 2005 Administrator, I have revamped MOM2005 to better suit Eaton Corporation, moving MOM2005 to new hardware, from installing and configuring SQL 2000 and moving the database and attaching the database, creating advanced rules and alerts.
• Also served as the Server 2003 Administrator, from project name changes or adding new users and setting up rights on different projects. I also worked on the platform team from installing Windows 2000/2003 to all types of hardware related issues and software.

Confidential

IT Manager

• Administered, configured, optimized, maintained, troubleshoot LAN/WAN infrastructure. The infrastructure consisted of Windows 2003, Windows 2000, Windows NT, Exchange 2003/5.5, Batch queues services, Citrix Metaframe server, workstations and laptops, network switches and hubs. Researched, recommended, implemented, integrated new hardware, software into companies system to increase efficiency.
• Monitored, supported network security including adding/deleting users, shared permissions, IP Packet, Network Probe, Network Monitor.
• Provided support to internal, mobile, clients on hardware, software issues. Administered backup/recovery of servers and workstations. Planned and implemented new solutions for better performance for Servers and Workstation/Software. Environment: Windows 2003/2000/NT, Exchange 2003 migration from 5.5, Active Directory, SQL Server 2000, TCP/IP, DNS, DHCP, Ethernet.

Confidential

Owner

• Managed on-call networking and did trouble shooting of hardware/software. Configured Desktop/server hardware and software. Provided 1st and 2nd level technical support for all customers. Assisted in troubleshooting hardware, software, connectivity issues of mixed Windows 2003/2000/NT, Exchange 2003/2000/5.5, Active Directory, Dns, DHCP, Terminal services, Policies, Citrix Metaframe XP.
• Environment: Windows 2003/2000/NT, UNIX, Inflow, Pittsburgh, PA.
• Noc Specialist / Network Administrator. Monitored network connectivity for over 30 customers, presently have 2 OC12'S connected to the IDC split down to T-1'S. Handled all connectivity issues for customers, monitored Firewalls, router traffic, BGP Support, and load balancing.
• Set up Windows NT then upgraded to Win2003 server, Citrix 1.8 admin. Administered Windows NT and Windows 2003 server Active directory. Conducted software, hardware, network installation. Performed regular diagnostics, backup, repairs.
• Isolated points of failure in companies Network. TDAX, PBX Support. Turned-up, test, validated network T-1, DS-3, OC-X . Performed SMS System Management Server Installation, IP configuration, Software Inventories, Virus Clearance. Environment: Site Scope Exchange server, Virus protection, Windows 2000/NT

Confidential

PC Administrator