SKILLS

• Hardware: Cisco, Aruba, RiverBed, Silver Peak, Citrix Xen App, Citrix, Xen Server, ARCServ, Storage SAN/NAS Storage , HP ProLiant Servers, Dell, HP, Lenovo, Alienware Computers
• Software: MATLAB, VMware, Asset Manager, Office 2007/2010 /2013 Suites, Emu8086, Xilinx, VPN, SCOM 2007/2012 R2, SCCM 2007/2012 R2, SCVMM 2008/2012 R2, Server 2003/2008/ 2012 R2, Exchange Server 2007/ 2010/2013, SCSM 2007/2012 R2, SQL Server 2008/2012, Nessus, WebSense, Barracuda, Nagios, Log Rhythm,
• Languages: C , Java, PERL, Visual Studio, PowerShell
• Systems: Microsoft Windows XP/Vista/ Windows 7/ Windows 8/Windows 10, Windows Server 2003/2008 R2/2012 R2, Red Hat, Solaris, Ubuntu, MAC OS
• Microsoft Active Directory Management, GPO, DNS, DHCP, DFS Management
• DelTek Vision, Shoretel Systems, Salesforce.com, Avaya VOIP systems, NEC VOIP systems
• Solid communication written and oral , interpersonal and customer service skills
• Bi-lingual fluent in English, Punjabi and Hindi
• Able to work independently and as a cooperative team member

EXPERIENCE

Confidential

Systems Administrator

• Designing and implementing Exchange 2013 environment for Q1 of 2015
• Lead for all Server 2012 R2 migrations
• RSA Administration
• Exchange Server 2010 Administration
• Websense Administration to monitor all internet traffic
• Barracuda Administration for all incoming and outgoing emails
• Activate Directory management for multiple sites in the AD infrastructure
• Planned and implemented infrastructure upgrade of vCenter 5.1 and ESXi 5.1. I also implemented HA, DRS, Cluster Managing, Storage DRS and NLB.
• Planned and designed the entire SCCM 2012 infrastructure for application deployment, Windows Updates, Auditing, OS Deployment and Endpoint protection. I later upgraded from SCCM 2012 to SCCM 2012 R2.
• Built SQL database for SCCM, vCenter and other applications.
• Responsible for monitoring and maintaining wide range of SAN technologies
• SQL administration for all Microsoft and VMware databases
• Supported and maintained 650 client and 250 servers with SCCM
• Schedule and deployed security updates once a month for all servers and clients.
• Enhanced SCCM 2012 by implementing SCUP 2011 and using Shavlik Update services to remediate major security vulnerabilities
• Security administration, I dropped network security vulnerabilities by eighty percent by first two months on the job.
• Documented the entire SCCM 2012 process and provided documentation to all technicians. I also held training for all the technicians.
• Setup daily alerts in SCCM, SCOM and Nagios to monitor the environment
• Used PowerShell to automate tasks in AD, SCCM and Exchange
• Implemented policies for Endpoint Protection and McAfee Endpoint Protection
• Designed Windows 7 and Server 2008/2012 images to be deployed with SCCM
• Scheduled Offline Windows Servicing on all images to remediate network vulnerabilities
• Utilized SCCM reporting feature for true ups with Microsoft
• Implemented Dart 8 with SCCM to get detailed information on OS deployments
• Migrated all of the GPO based applications to SCCM applications
• Responsible for remediating all Nessus Vulnerabilities for all workstations and servers
• Provisioned Cisco Routers, Cisco ASA and Cisco Switches for multiple sites
• Monitored and provided assistance with Red Hat Servers
• Administered Fedora and Ubuntu machines for Engineers
• Provided assistance for technical applications like MATLAB, Anite, Oracle and AutoCAD
• Lead for planning and designing Exchange 2013 infrastructure

Confidential

Windows/Network Administrator

• Setup multiple Windows Server 2008 R2 for SCOM, SCCM, SCVMM 2012 migrations
• Setup LifeSize bridge and LifeSize Control to administer and maintain bandwidth for video calls
• Deployed packages to computers and prepared SCCM environment for in place Windows upgrades.
• Updated Windows servers by applying patches during maintenance windows
• Setup and maintained Linux based syslog servers as well as Logs from SolarWinds
• Used J-scape client to maintain internal and external secure FTP and SFTP sites
• Managed DFS, DNS, DHCP and Domain Controllers servers for seven sites.
• Responsible for migration of Help Star ticketing system to SCSM System Center Configuration Manager 2012
• Provided SCCM support for 700 clients and 7 sites.
• Provisioned Cisco ASA for secure access to network for remote executives
• Email and mailbox creation with Exchange 2010 for Windows and MAC's outlook clients
• Implemented WebSense to monitor Internet Usage and enforce Internet Policies
• Worked on Cisco UCS to manage virtualized Hyper V environment
• Worked with RiverBed, WAN optimizer to ensure internet optimization was successful
• Provided support with Citrix and RSA for remote users

Confidential

Information Technology Support Specialist/ Administrator

• Specialize in LAN/WAN optimization and monitoring
• Specialize in Audio/Video Conferencing
• Specialize in Service Desk tickets via SCSM, average 140 tickets per month.
• Setup NAGIOS for real time network monitoring on a Linux platform
• Solid understanding of TCP/IP Protocols
• Upgraded Windows Server 2003 to 2008 r2, building/administering /clustering
• Managed Active Directory and GPO's throughout the North East OU
• Management of Helpdesk and Sales Force ticketing systems.
• Provided Tier I/II and III desktop and remote support for over 350 users locally and over 750 users throughout the North East region.
• Support Microsoft Windows 7/Vista/XP/Server 2008/Server 2003 as well as Office Suite 2010/2007.
• Provide new hire orientation and technology training to all NYC employees
• Migrated over 300 users to Windows 7 using SCCM, Operating System Deployment with custom image.
• Captured and maintained all SCCM images for the North East region.
• Administer Arc Serv tape backup system and maintain tape inventory
• Provided 24/7 support for meetings with various Fortune 500 clients
• Provided Executive support for Managing Directors and Chairman of the Board both in the office and at their homes.
• Administer Office security server and allocations of security cards
• Provided mobile device management and software OS support for over 200 wireless devices in the NY Office including Blackberry's, Androids, iPhones and iPads.
• Provided wireless device training sessions and produced training materials for over 500 regional users
• Setup MAC's for new users as well as installing programs like Adobe, Office, and Abacus
• Maintain stable OS X image for all MAC users
• Maintain Print server and support HP, Xerox, Canon printers and large format plotters
• Support for Webex, GoToMeeting and Live Meeting web conferences
• Skilled in using and supporting remote tools such as VPN, Join.me, Logmein.com, and Webex.
• Shoretel phone management for regional offices.
• Implemented Network wireless access points as well as Visual RF's to monitor Wireless traffic.
• Setup multiple ESXi servers for multi-purpose Virtual Machines.
• Pre-populated data through the WAN to different offices via RiverBed pre-pop feature.