EXPERIENCE:

Confidential

• Supervise the scheduling and day to day activities of the 24x7x365 NOC support team
• Monitor and report on daily compliance of SOC2 audit requirements
• L3 escalation engineer for resolution of most complex customer issues.
• Sales engineering and solution architecture for customers.

Confidential

• Supervise remote support desk for 49 ACC and 157 non ACC clients
• Lead migration from legacy systems to Remedy ticketing, SharePoint collaboration and cloud phones.
• L3 escalation engineer for resolution of most complex customer issues.
• Sales engineering and solution architecture for customers.

Confidential

Sr. Network Administration

• Submit for bid a RFP for new Network infrastructure and firewalls.
• Completed the installation of L3 switched gigabit network using Juniper ex series switches and sonic wall firewalls in HA pairs. All offices now have redundant internet feeds for maximum uptime and fault tolerance.
• Installed system logging and monitoring and well as advanced UTM and Virus mitigation systems.
• Implemented Juniper SA device to for advanced SSL/VPN solution in a dmz to secure network.
• Reworked ip addressing schema to maximize security and faster routing and switching.
• Administer VMWare windows 2000, 2003, and 2008r2 servers
• Administer hosted Exchange 2010 server and Velocity.net hosted VOIP phones
• Manage L1 hardware tech and office IT liaisons

Confidential

• Web Administration Engineer Contract for Kit Solutions
• Deploy web sites via GO deployment system by Thoughtworks based on SVN.
• Administer VMWare ESXi windows 2003 and 2008r2 servers via Vsphere
• Reworked network security for asa5510 and core cisco network to meet nsa guidelines.
• Administer Cisco Call Manger for call center and office pbx

Confidential

• Network Engineer 3- VP
• Design and deploy Cisco, Juniper, and Checkpoint firewalls for internal and external customers
• Manage level 1 and 2 engineers for onshore and offshore support of Firewalls
• Create documentation and training materials for level 1 and 2 engineers
• Designed and deployed NSM central manger for control of firewall configurations
• Designed and deployed sa6500 ssl/vpn pods for replacement of legacy cisco remote access vpn for 36k users

Confidential

• Cisco Engineer Foundation Radiology Project
• Design and bid to vendors OSPF / BGP network for redundant metro Ethernet access

Confidential

Sr. Network Administrator St Clair Hospital Contract

• Exchange 2003 administrator. Implemented system monitoring and alarms to whatsupGold for Exchange.
• Cisco routing, switching and wireless support for 6500 core/WiSM controller with 3950g remote closets. 2811 router with ips running OSPF to BGP redundant metro Ethernet connection
• Administration for Vocera VOIP Badge system. Corrected year long multicast problem.
• Setup PCI compliant network for new gift shop and caf .

Confidential

Information Technology Manager- Passavant Memorial Homes Contract

• Provide level 3 support for all MS Windows Active Directory changes. Email administration with Exchange 2003.
• Supervise two level 1-2 techs. Provide training and mentoring to techs thru a structured PMP process.
• Evaluate, design, build and support the windows server 2000 to windows 2003 server upgrade project.
• Upgraded home use networks equipment to Cisco 3950 switches and asa5505 for VPN access to MPLS intranet.
• Implemented Track-it version 8 for MACDUI/helpdesk support process using ITIL principals.

Confidential

Network Systems Engineer

• Cisco systems consultant, strategist, implementer, and support engineer for a premier level Cisco integrator.
• Lead conversion project for major customer to migrate from Lotus Domino email to MS Exchange 2003 during their network consolidation project. The qwest migrations tools where used to move 65 mailboxes.

Confidential

Network Administrator/Helpdesk Supervisor

• Corporate 3com LAN/WAN/ NBX VOIP systems architect/ administrator. Implemented a layer 3 network using multiple VLANs to segment and prioritize network traffic using 802.1 Q/p with OSPF routing on a 8814 core with 5500EI-G POE edge devices on a 10Gig single mode fiber backbone. Intersite multicast PIM-Dm traffic handled by GRE tunneling to enable conference calling and least cost routing between 7 sites
• Helpdesk supervisor for 7 desktop and network support technicians in 6 cities.
• ITIL process integrator. Leading the IT process realignment to industry ITIL standards. Created process documentation and automated desktop inventory using Zenworks/MS SMS.
• Wireless intranet administrator using 3com WLAN 1200 systems tied to Novel NDS /MS2k3 AD AAA servers for LDAP/Radius authentication and intrusion detection.
• Internet facing Windows 2k3 R2 Active Directory administrator. Lead the redesign of GAI Corporate network during migration from Novell 6.5 OES NDS to windows 2K3 AD platform. Integration of existing Novell network systems to Microsoft equivalent offerings including, ISA, SMS, Exchange 2007, and Sharepoint.

Confidential

Information Analyst- GM Contract

• Systems Programmer and DBA for customized database upload/ download system running production
• line stamping presses for GM MFD Pittsburgh Plant. Customizing GUI for Steeplechase I/O, Custom VB 5.0 programming, and MS SQL Server 6.5 DB administration.
• Pittsburgh IT disaster recovery ADRP plan coordinator for 2005
• GM OL2k Helpdesk site manager for 1500 devices on windows Intel 2000 NOS
• Remote patch and anti-virus update coordinator for site via SMS
• ISO-9001:2000 QMS documentation coordinator. Attended ITIL training for Practitioner level.
• Network Engineer responsible for local routers using EIGRP between production and corp. networks using combination of Cisco and Cabletron devices with spectrum and HP Openview network monitoring.

Confidential

2nd level Helpdesk systems support lead

• Conversion/ Documentation team member for 10,000 device US Airways system migration to a NT4.0 network.
• OFFSITE Disaster Recovery Team Member / Planner
• Deployed over 300 CISCO devises during the SABRE Y2K conversion. Models ranged from 19xx, 39xx and 5500 switches to 2500 routers and ATM backbones with PIX firewalls utilizing multiple VLANs in cities on the east coast.

Confidential

Network Engineer- CNG Energy Services Contract

• Novell Network support specialist for Consolidated Natural Gas Energy Services for 800 devices including SNA gateway support of 3270 access. Corporate NDS Tree team member for 3.x-4.x conversion.
• Site Disaster recovery planner for all IT systems, phones, and UPS Power/ generator.
• Site helpdesk support lead for 5 technicians
• Network support of CISCO 2500 routers and Synoptics switches. SHIVA remote access using SecureID authentication administration and upgrades.

Confidential

Applications Engineer

• Technical / Training representative for CAD/CAM/CIM, and Network products and services
• Lead Network Architect, with responsibilities for planning and design of customer networks with
• Novell 3.x, Windows NT4.0 workstation and server , setting customer CAD and IT standards.
• Client facing sales support creating designs, pricing work, coordination subs documentation of networks / systems. Presented technical proposals to upper client management
• Network installation of HP 100 base VG networks with CISCO 2500 routers for customers in western PA.

Confidential

CADD Coordinator- Intel FAB Project

• Daily administration, documentation, and operation CAD and Novell network systems
• INTEL FAB project CAD team lead

Confidential

• Programmer 1/Corporate Network Administrator
• Daily administration and operation of Novell networks, corporate-wide
• New pc network / systems IT project corporate leader

CADD Administrator

• Manage 16 draftspersons resources and departmental budgeting
• Hire fire of all draftspersons, set and document all departmental procedures and policies concerning CAD
• Real Estate/ Legal department systems analyst developing scanning of legal documents and OCR processing.

Confidential

Mechanical CADD Applications Engineer

Client facing sales support creating network designs, pricing work, coordination of subs, and documentation of network systems. Presented technical proposals to upper client management AutoCAD, I-deas, smartCAM, SUN .

Confidential

Mechanical Designer - Metofer Project

Mechanical designer for Stanley tools assembly line project. Redesign of assembly press for more thru put

Confidential

R D Mechanical Designer/Drafter

• Systems Architect and administrator of corporate-wide Novell network.
• Research and development of mechanical sector ultrasound probes using 3d wire frame modeling.
• Designer for Site-rite Probe version 1.