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Support Engineer Resume Profile

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Summary:

  • 7 years of IT experience around 5 years' experience as Developer, Admin, Support Engineer in Enterprise Security System ESS /IDAM/Oracle Fusion Middleware related products in all stages Installation, Analysis, Design, Development, Implementation, Maintenance, Support of Information Security Solutions for Manufacturing, Educational, retail, Telecom Clients.
  • Developed effective implementation and development strategies, consistent with Customer/business needs.
  • Research and Innovation to improve the Business process improvement which Influences industry-based models for the development of new technology applications.
  • Hands-on Oracle Identity Manager OIM 11g/10g, Oracle Access Manager OAM 11g, Oracle Internet Directory 11g OID , Oracle Virtual Directory 11g OVD , knowledge on Oracle Identity Analytics OIA / Sun Role manager, OES Oracle entitlement server , OAAM Oracle Adaptive access manager , OIF, OOTB Connectors, Java,J2e, Weblogic, Jdeveloper, Eclipse, Web services, Oracle Service Bus OSB , SOA, LDAP, Active Directory, LINUX, Enterprise Manager, Windows, MS Visio, MS Project, Microsoft Exchange, BI Publisher.
  • Involved in documentations like LLDs, HLD Design, Deployment, User guides in all phases.
  • Applied Base, OPatch, nPatch across PROD, Development and Test Environment.
  • Involved in Requirement gathering, Installation and Configuration with several Connectors. Knowledge on OIM API's, Access policies, Custom Scheduled tasks, ICF.
  • Working with a worldwide cross-functional team, and assisting the Leads Team members to drive projects to completion.
  • Knowledge on OAM, Oracle ESSO, WebPass, Policy Manager, and integration with, Siebel, SAP, .Net Applications, Java Applications, Webgates 10g/11g, OHS, Apache web servers, Tomcat, SSL,HTTPS, and Password Sync.
  • Form, UI customizations, Catalog Customization on OIM console.
  • Hand on OAM configuration development, AuthN Authz policies, Authentication providers, Single sign-on functionalities, SQL Queries, Triggers, Stored Procs.
  • Involved in Integration of OIM with different Directory Services like AD Active Directory , OVD Oracle Virtual directory , and OID Oracle Internet Directory , OAAM Oracle Adaptive Access Manager .
  • Proven with good R D skills, Up to date with the Technology security products. Providing the better solutions to the customers by using best practices recommended.
  • Worked on HA High Availability , Load balancer, Cluster Environments other enterprise security products like TIM, TAM, CA Siteminder.
  • Complete understanding of SDLC Software development life cycle lifecycle and assisted the team in all phases of SDLC. Worked on AGILE, SCRUM Methodologies.
  • Proven ability to effectively research subject matter. Up to date with other ERP solutions. Excellent Oral written communication skills.
  • Strong knowledge and/or experience with Software Development Life Cycle SDLC , Software Development Process, gathering technical requirements process improvement.
  • Facilitate and lead the team's daily stand up meetings, sprint planning meetings.

Confidential

OIM Engineer

  • The goal of the EIDM project is for healthcare providers to have the ability to use one credential to access multiple applications, serving the identity management needs of new systems as well as legacy systems. With this effort, CMS expects security will be increased through strengthened identity proofing and assurance that information is being shared appropriately with authorized persons.
  • Assist with existing OIM 11gR2 application as well as assistance in the upgrade of the OIM product to Patch Set 2.
  • Work with Oracle support, development, deployments, Testing to resolve issues related to the PS1 Patch Set 2 upgrade as well as providing overall general assistance to the client.
  • Identification of tasks to harmonize all environments to the same configuration and installation.
  • Worked on Custom Schedulers, UI changes and so on.
  • POC on PS2, Working on Integrated ENV OIM, OAM, OSB, OID, OVD, performance monitoring, performance tuning.
  • Works with developers and IAM component SMEs to Implement Identity access provisioning systems in accordance with business requirements and enterprise security policies.
  • Working on Remedy tickets to troubleshoot provisioning issue.
  • Provides configuration data in support of audits and security assessments. Follows standard change management practices to successfully deploy enhancements and upgrades. Creates and follows work instructions and deployment documentation.

Confidential

IDM Consultant

OIM Development Project: Implementation of Oracle Identity Manager 11g, migration from OIM 9i to 11g, 11gr2 for different types of Accounts and end users. Integration with Access Manager, LDAP, OUD, AD and other applications to provide the secure access to various users, contracts, Service/functional Accounts in the organization.

Responsibilities:

  • Involved in Analyses, business needs, Conducting POCs, R D, design, creation, testing and documenting of new and amended programs/releases from supplied specifications in accordance with Customer needs and Standards Involved in Multiple Assignments like application Development.
  • Involved in POC and Design Documentation of Development Phases of OIM11gR2.
  • Worked on Adapters, API's, Access Policies, disconnected applications which are requestable through catalog and the process of auto provisioning.
  • UI Catalog Customizations on OIM Consoles using ADF11g.
  • Involved in integration of MS-AD 11g with OIM 11gR2 on high availability clustered Environment.
  • Involved in writing unit test cases testing for SOA workflows in Dev.
  • Integration of UMS for Notification/messaging services with OIM 11g R2.
  • Documentation of existing As-Is process in order to develop process improvements through Identity Management.
  • POC on OIM/OAM 11.1.2.2.0 PS2 includes Installation, Integrations with LDAP, OVD, BI Publisher, exploring new features on catalog features, Certifications, Risk Configurations.
  • ADF11g Development: Developed ISP Application Identity Service Portal which makes end users to do certain functionalities including creation of accounts/users, Search, Bulk Upload. Integration of OIM with components like OIM, DB, developed Applications, Access manager.
  • Involved in Architecture, design, development of Data Model, MVC model.
  • Created Custom pages and fragments. Implemented Validations on Model Part and in Viewcontroller Using Java ADF.
  • Implemented certain functionalities like CRUD operations as Bulk Upload using OOTB features and Java.
  • Worked on ADF Bindings and other OOTB features on Jdev11g.
  • Developed task-flows / navigations between the pages. Lead assisted the team to meet the timelines deliverables.
  • Worked on DB Triggers, Stored Procs w.r.t application functionalities Relational data bases.
  • Involved in Writing Unit test cases, Testing, bug fixing deployment and integration with Access Manager CA Siteminder .
  • Tools/Software Used: OIM11gR2, Enterprise Manager, Jdev 11.1.1.7, ADF11g, Java, Weblogic 11g, Oracle DB, Linux, Filezilla, WinSCP, OIM 11.1.2.1/11.1.2.2, SOA, OEM, CA Siteminder, OUD, MS-AD, Apache, J2EE, SQL Developer, VNC, Putty.

Confidential

IDAM Consultant

Implemented Oracle Identity Manager for Customer which is a leading company in understanding the legal and tax profession, business research and risk solution service with technology innovation to help practitioners work more productively, advice with confidence and better manage their organisations in a changing legal environment. Developed Implemented Provisioning process, right access control, Integration of Applications, library portal access maintenance.

Responsibilities:

  • Installed Oracle Access Manager 11g OAM and configured with OIM and the applications for Single Sign-on SSO .
  • Configured web Agent, SSO, Session Management, cookie management, AuthZ AuthN policies, federation services.
  • Integration of OAM with Adaptive access manager, third party applications other LDAPs like OVD, OID.
  • Developed Event Handlers in OIM, Configured Custom pages for OAM landing/error pages from integrated products/Applications.
  • Customization of fields in object forms / User forms as per the client needs in OIM.
  • Developed RBAC role based provisioning for the users. Developed adapters in the process resource provisioning.
  • Designs, codes, tests, corrects, and documents moderately complex programs and program modifications from supplied specifications.
  • Conducts reviews of supplied specifications, with lead as appropriate.
  • Working with a worldwide cross-functional team, and assisting the project manager and tech lead to drive projects to completion.
  • Worked in support Environment for the implemented functionalities Enhancements. Troubleshooting and fixing the issues to get the E2E Team.
  • Lead the support team on issue solving, SR's, ERs.

Confidential

IDAM Support Engineer

Implementation of Oracle Identity Management for a not-for-profit company that runs the Client Car Scheme, and more recently, the Powered Wheelchair and Scooter Scheme. Implemented Integrated with the applications and AD. Developed provisioning processes for the users and Client accounts as per the business requirements.

Responsibilities:

  • Took the technical responsibility for all stages in Implementing Development of Oracle IDAM Suite.
  • Installed and Configured Oracle Identity Manager OIM , Oracle Access Manager OAM , OAAM, OID, OVD, ODSM successfully in client's Env.
  • Integration Configuration of PeopleSoft systems, Active Directory, and Exchange related applications.
  • Managed delegated administration, Password Policies, Authorization process, Complex approval process. Developed adapters for the process of provisioning.
  • Creation/modification of Access Policies based provisioning as per business needs, email templates for e-mail notifications.
  • Build resource adapters, access policies, integrate role-based access control, end-user provisioning, and synchronization services with existing applications and systems.
  • OIM configuration within OIM, designing set up work flows, and implementation Webgate, Oracle Internet Directory, Java, Weblogic

Confidential

Associate Engineer

Project: Implemented Oracle Identity Management for Tesco is a big giant in retail industry over 2000 stores in UK to provide secure access and cost cutting solution, ease of maintenance resources, applications, portals, user accounts, and access control.

Responsibilities:

  • Involved in Installations, configuration and support of OIM 9i/10g.
  • Developed Adaptors as part of provisioning process, UI Customization and Field Customization.
  • Integrating a variety of user repositories, including databases, LDAP servers, Microsoft Active Directory and Exchange, UNIX, Linux and enterprise services such as HR systems, Application Servers, CRM, etc.
  • Written Unit Test cases, testing, Troubleshooting support for implemented components functionalities.
  • Involved in E2E testing troubleshooting the issues/bugs.
  • Developed Adaptors for User Interface Customization and Field Customization.
  • Developed provisioning process including approvals. Worked on requirement changes and enhancements.
  • Integrating a variety of user repositories, including databases, LDAP servers, Microsoft Active Directory, iplanet, enterprise services such as HR systems, Application Servers, CRM, etc.
  • Worked on GTC, Reconciliation is performed from existing Identity Manager to Oracle Identity Manager of User Records.
  • Involved in support Environment on call tickets.

Confidential

Associate Technical Support Engineer

  • Advanced Business Solutions is UK based company which provides a range of innovative, market leading business solutions including Payroll, corporate performance management, business intelligence and supply chain solutions.
  • Analyses, Setup, deployment, maintenance, Support for hardware, software according to the business requirements
  • Involved in installation support different softwares like OS, Windows, C, C , Databases, Linux, Java, Visual Studio .NET 2003, 2005, MS office, Outlook configuration third party tools etc.
  • Provide excellent support and customer assistance while troubleshooting and technical issues via phone, web based tools and email
  • Documentation for User guides troubleshooting for both customer base and internal support use.

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