SUMMARY

• Looking for an exciting and challenging position in teh Healthcare sector - Health information Exchange, Electronic Medical records, Telemedicine/Mobile health operations and research any viable stable Industry serving as Implementation Consultant
• Applications Engineer, Clinical application Analyst or Systems Engineer proficient with Cerner/Epic/GE Centricity/Orion HIE/ Rhapsody/Linux/AIX Systems installing, maintaining and resolving Technical and application issues.
• Possess over 15 years of exceptional interpersonal, oral and written communication skills in combined Healthcare and professional IT experience in other Industries
• Seeking full-time permanent roles and willing to relocate for teh right position and company.

PROFESSIONAL EXPERIENCE

Confidential - Boston, MA

Technical Lead - Application Engineer

Responsibilities:

• Work in a true SAAS Open Platform Technology environment with a group of OpenStack Engineers providing outsourced Infrastructure and Application services to our clients world-wide, supporting Orion Health Products, Rhapsody, Orion Health Open Platforms key components such as (Amadeus Analytics, DSM) Portal, Results, HIE (Health Information Exchange), Clinical Data Repository, Notifications, Mobile and Business Intelligence. Third Party Products (eMPI, Normalization, DSM web, AtMail, Oracle, Initiate IBM, Clinical Portal), Hardware and Operating Systems, and Networking and Security Solutions. We support a steadily increasing number of clients on our hosted High-Availability Platform and within teh client’s own infrastructure.
• Possess a great mastery of Orion Health’s Rhapsody Integration Engine (Rhapsody) an easy-to use integration engine that enables teh integration and communication between various incompatible systems. Rhapsody help to improve patient care and clinical decision making by enabling teh exchange of healthcare information among disparate systems and providing integrated health data in a single, unified view
• Provide expert level deployment, installation and configuration of teh Rhapsody interface engine application.
• Rhapsody manages and streamlines message exchange between applications, databases and external systems.
• Participate in teh daily management of teh Managed Services Application Stacks either in our Hosted Environment or on Client Premises as assigned, including but not limited to:
• Daily monitoring and alert responses
• Following a Change Request from creation to completion,
• Providing review, detail validation and execution of all tasks
• Tuning teh Application stack to improve stability and resultant uptime metrics
• Acute and Recurring issue investigation and resolution
• Performance Trend Analysis
• Log Analysis and Error resolution
• Tuning of Platform Monitoring
• Handover Testing
• Root Cause Analysis
• Able to diagnose and address issues in a timely and TEMPeffective manner to teh satisfaction of teh client.
• Able to perform tasks and responsibilities with minor or very little supervision.
• Providing support outside of regular business hours on a periodic basis as required.
• Participate in a 24x7 on-call rotation in support of our platform and customers
• Work with Professional Services, Solution Adoption, Managed Services Infrastructure, Support and other teams to provide clients with a world class stable solution platform.
• Participate in personal training to ensure technical noledge is current.
• Continually updating skillset to better resolve problems and improve client environment
• Lead training sessions and demos for Orion Health colleagues.
• Provide cross training and/or noledge transfer to colleagues as necessary.
• Assist Managed Services Technical Writers in creation of Runbooks and other solution documentation.
• Continually thinking and challenging existing processes to enable efficiency.
• As an engineer III me am fully familiar with processes and unafraid to propose change
• Knowledge working and configuring devices in a LAN/WAN, VPN and networking infrastructure environment.
• Takes prompt action to accomplish goals; taking action to achieve goals beyond what is required; being proactive.
• Possess a clear understanding of networking and storage principals in a heavily data centric environment
• Work independently as part of a team to support a large number of virtualized systems, implement automation efficiencies through teh intelligent use of new and existing technologies, and contribute extensively in a highly collaborative environment.
• Working noledge of REST APIs, application configuration, Ansible for automating task, application deployment and general application and system troubleshooting.
• Experience with onboarding and troubleshooting in-coming traffic from various EMR/HER sending data
• Experience with SIEMs such as Splunk, Prometheus and AWS CloudWatch for system and cloud monitoring of alert triggers and dashboard management also working noledge of APM monitoring with MPulse
• Working noledge and use of version control tools technology such as GIT and SVN
• Proven experience supporting, tuning, and maintaining applications on VMWare cloud environment running Tomcat application servers, Apache and Oracle Http servers running clinical portal, Oracle Weblogic, Provider Directory, EMPi and other applications. Patient portal Validate Trust Gateway and other web based web services applications
• Current environment is a massively scalable designed production Linux environment with core RHEL-based server platform.

Confidential - Detroit, MI

Technical Support Engineer

Responsibilities:

• Websphere application server v7.0 & v8.5 installation and configuration on Windows 2003 and Windows 2008 R2 server platforms for teh Cerner clinical reporting environment.
• LDAP installation and configuration for Cerner Olympus 3.8 implementation.
• AD LDS and Microsoft ADAM installation and configuration for Olympus 3.8 implementation.
• Olympus schema and sentinel installation and configuration as part of teh steps for Cerner Olympus implementation.
• Create and configure guardian datastore profiles for oracle and Mysql for Cerner Olympus data.
• Manually configure domains and datastore.
• Install and configure Sentinel on LDAP server and on all front and backend managed systems using windows and unix/Aix OSes respectively.
• Active Directory implementation and support in a single sign-on LDAP environment
• Experience using Cerner security Tools including Hnauser, Authview, Smit tool etc
• Create and implement manual steps document for teh complete domain maintenance strategy and health of teh system and championed teh daily support and implementation of teh steps.
• Strong troubleshooting skills necessary in tracking down system errors or issues that may result into bigger system wide complains of slowness, logouts etc.
• Monitor logs and alerts, triage production issues and participate in project support meetings.
• Expert understanding and use of Cerner system monitoring tools like sysmon, Nmon, Mon ss, Spsmon, msgview, scpview qcpview, Websphere MQ and more on Aix v6.1 on backend.
• Interface with and provide frequent solutions to various technical support, application and R&D teams

Confidential, Grand Rapids MI

Application & System Support

Responsibilities:

• Provides superior level technical support on clinical Information Technology Client/Server hardware and software for all hospital applications, Cerner and Epic systems to ensure continued business operations.
• Provide proper installation, integration, and initial operation of desktops, laptops and ancillary devices to support Information Technology requirements for Epic Version 2010 IU7 and GE Centricity V6.1 and v6.2.
• Interfaced with and provide frequent robust solutions to various technical support and application teams and individual users.
• Install, troubleshoot and maintain GE Centricity EMR application for patient Registration.
• Knowledge, installation and general troubleshooting of devices, applications and various modules of healthcare systems software such as Epic, GECE and Cerner\AIX locally and via Landesk Management console and Citrix remotely.
• Knowledge working and configuring devices in a LAN/WAN, VPN and networking infrastructure environment.
• Working noledge of Unix/Aix and Linux-ubuntu operating systems
• Ability to add new printers, workstations and other devices to teh host file on teh backend using Vi editor in Aix v5.3
• Knowledge and experience working with cron jobs using crontab utility in Aixv5.3
• Ability to View, configure and audit historical data collection and logs through teh centralized audit log viewer using teh esi log utility in ccl on teh Aix platform on teh backend
• Ability to view and monitor file system sizes and make recommendations for increases using Aix monitoring tools
• Knowledge in configuration of user and file application permissions using Aix commands like chown, chmod
• Backend support of Cerner/Aix prior to Epic implementation.
• Epic printing configuration and troubleshooting of all devices in Epic environment,
• Knowledge, use and functionality of VPSX Printer Server Monitoring and Control Facility
• Support of interfaces and bridges between Epic ADT and legacy systems like Teleresults & GECE ADT and Soft Lab
• Participated in migration efforts of patient and physician data from GECE into Epic before November 2012 Epic Go-live
• Installation, maintenance and troubleshooting of Wireless CareFusion Handheld Scanner SC70 by symbol mobility & Honeywell USB scanners, Zebra CF printers: QLn220 plus, HC100 - Wristband printer by Zebra Technologies etc.
• Install and troubleshoot Mckesson Ansos One-staff v2.8 for all application users for staff scheduling.
• Configure and support Kronos Timekeeping v6.1 application and hardware device for application and network functionality.
• Knowledge of clinical workflow and clinical documentation
• Adhere to HIPAA and Information Services technical standards.
• Create documentation to support continued business computing operations.
• Provide thorough analysis, timely resolution, and follow-up on IT incidents, assigned tasks, and requests for project related technical support.
• Meet and work with vendors in a collaborative and partnering fashion.
• Familiar with a variety of teh application’s concepts, practices, and procedures.