SUMMARY

• Sr. Business System Analyst with over 10+ years of diverse IT experience and expertise in Business Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis. Looking for the opportunity to take greater responsibilities and serve as an enthusiastic liaison between internal business and support teams in the capacity of an experienced System Analyst
• Extensive knowledge in all phases of the Software Development Life Cycle (SDLC) including Requirements Gathering, Analysis & design, Implementation, Testing, and Deployment as well as other Software Engineering Methodologies like Scrum (Agile), Rational Unified Process (RUP).
• Proficient in using Agile methodologies and expertise in the role of Scrum Master, facilitating/organizing Daily Scrum Sessions, Sprint Planning Meeting and Sprint Review Meeting and preparing/analyzing Burn Down Charts.
• Conducted Joint Application Development (JAD) Sessions and interviewed Subject Matter Experts (SMEs) and Stakeholders, asking detailed functionality aspects of business process and carefully gathered the Business Requirements in an easily understandable format.
• Performed Feasibility Analysis, Impact Analysis, Benefit Analysis, Gap Analysis, Data Analysis and Risk Analysis for operations in Banks and Financial Institutions.
• Extensive experience in developing Business Requirements (BRD), Functional Requirement Document (FRD) as well as for creating Use Case diagrams, Activity diagrams, Sequence diagram, State diagrams based on UML Methodology and business process flow diagrams using MS Visio/Enterprise Architect.
• Extensively involved in performing Data Analysis/Data Mapping/Data Mining (Informatica) processes using the Data Verification Tool and Financial Legacy Systems
• Strong knowledge of coordinating and performing various Testing techniques such as Smoke Testing, Sanity Testing, and Functional Testing by creating Test - Cases, Test Scenarios and analyzing/reviewing Bugs/Defects, closely work with Development and QA Teams to ensure bugs were fixed
• Strong knowledge of creating Screen Mock-ups/Wireframe and Prototyping using MS Office and Adobe Creative Suite (Adobe Fireworks, Photoshop, Illustrator) applications
• Created and upgraded graphic wireframe templates, design mockups and prototypes for Web based and Mobile (GUI based) applications.
• A well-rounded Business analyst who connects-the-dots between business needs, innovation and good UI design.
• Coordinate User Acceptance Testing (UAT) and assist in Post-Production Support.
• Experience in conducting User Training and writing User manuals.
• Strong communication and facilitation skills in engaging Project Sponsors, Business Stakeholders, Subject Matter Experts and Business Users in gathering the intricate workings of business processes.
• Detail-oriented team player with ability to work in time-sensitive and high-pressure environments and meet deadlines.
• Ability to work independently or in team/cross functional teams, manage and multiple projects, quick learner. Highly effective management and organizational skills with ability to prioritize.
• Strong experience in working with on-site and off-shore teams of developers and QA to ensure solution is correctly developed and tested.
• Excellent ability to learn new things quickly with willingness to work hard based on needs

TECHNICAL SKILLS

Requirements Gathering: Rational Requisite Pro, Enterprise Architect 7.1, Scrumboard, TFS

Modeling & Designing: MS Visio, Enterprise Architect, Adobe Photoshop, Illustrator

Testing Tools: Clear Quest, HP Quality Center

Operating Systems: DOS, Windows 98, Windows NT/2000/XP/Vista

Databases: Oracle 8i/9i, DB2, Sybase, SQL Server 2000, MS Access 2.0

Other Applications: MS Office, Adobe Creative Suite(Fireworks, Photoshop, Illustrator)

PROFESSIONAL EXPERIENCE

Confidential, Basking Ridge, NJ

Sr. IT System Analyst

Responsibilities:

• Working on MyUHC Web based, Mobile Site, and Mobile App Applications projects
• Define As-Is and To-Be process and leading requirements gathering, Service-Oriented Modeling, Analysis and Design activities using Agile methodology (SCRUM)
• Evaluate Business Requirements and prepare Detailed Functional and Technical specifications capturing Use Cases, Process Flow/DFD, and Error Scenarios
• Prepare Agile User Story, Agile Scrum Task, Detailed level Project Specifications, Process Flow, Web Service Mapping Documents for various projects
• Conduct Technical Analysis, Data Analysis on System enhancement to determine feasibility with Tech Teams based on Business Requirement provided by Business Partners.
• Extensively involved in performing Data-Analysis,, Data Transformation, Canonical Model Design (Data Modeling), Data Mapping of the Backend systems and API (Web Services) to define the solution
• Work as System Analyst and Solution Architect to define the best solution based on Business needs
• Work with product, business and application teams to define and document User Story, Functional Specifications (Mapping Document) build services and Communicate design to all stakeholders and varying levels of the organization
• Design the solution more effectively by analyzing Data in XML/ JSON format (Request/Response) of the existing services using the SOAP, XML Spy, and Text Editor Tools
• Collaborate with quality assurance team to ensure testing efforts align with system deliveries and business processes
• Design and Document detailed Source-to-Target Data mapping, Data Transformation rules, and Enterprise Service and Data models for API Design
• Review and validate Test Plan, Test Scenarios, and Test Cases with Testing Team and provide final approval
• Contributes to the identification of critical business issues, areas of improvement, and to the establishment transformation plans and teams.
• Develops detailed work plans, schedules, project estimates resource plans, and status reports
• Actively participates in and take ownership of deliverables related to the operations assessments, the identification of transformation opportunities, and the design and implementation of target operating models that improve operations efficiency and effectiveness through process reengineering, technology and continuous improvements
• Perform SQL queries to validate data from Front-end and back-end perspective to validate the requirements are implemented correctly
• Acting as Lead and handling multiple projects in a high-stress environment under aggressive deadlines and budget perspective with On-site and Off-shore team members for each projects

Environment: Agile (SCRUM) methodology, Rally, Java, XML(Web Services), MS Project 2010, MS Visio, MS Office Suite, UML, Windows 7, SharePoint, HP Quality Center (Defect Tracking Tool), SQL, SOAP Tool, XML Spy

Confidential, Pennington, NJ

Sr. Business System Analyst

Responsibilities:

• Worked on Confidential Wealth Management Applications (Web/Mainframe based) projects on different channels such as Confidential Self Direct (MESD), Merrill Edge Advisory Center (MEAC), Advisory and PBIG for Retail, Business and Retirement Clients
• Performed requirements analysis to capture different components of Wealth Management Applications projects such as Enterprise Account Opening (EAO), Centralization of Account Opening (CAA), CHIP Card for Merrill Investment Clients and many others by applying knowledge of Wealth Management Process for various financial products offered by Confidential and used by Financial Advisors and others part of Investment Banking domain
• Ensured appropriate governance and monitors transformation project progress, budgets, risks and issues to ensure timelines and deliverables are met and managed communication with senior stakeholders
• Supported the high-value, strategic transformation initiatives that are the cornerstones of achieving Global Operations strategy
• Conducted Technical Analysis on System enhancement to determine feasibility with Tech Managers and prepare SAD (Solution Architect Document) with Solution Architect based on BRD provided by Business Partners.
• Gathers estimates from various Tech Teams after performing analysis and provides back to Business Stakeholders
• Understood the impacts on UIs, Business Process Layer (BPM), Data Services, Rule Engines, and Backbends perspective
• Prepared detailed level HLD (High Level Design) Specifications, Process Flow, Use Cases, and Wireframes for various projects
• Highly involved in creating Screen Mock-ups/Wireframes, Prototyping, Wireframe Templates for Investment Banking Applications (GUI based) used by Financial Advisors/Client Advisors
• Performed SQL queries to validate data from Front-end and back-end perspective
• Coordinate and conduct Business, Systems and Reporting requirements analysis meetings with Business and technology partners.
• Extensively involved in performing Data Analysis/Data Mapping/Data Mining (Informatica) processes using the Data Verification Tool and Financial Legacy Systems
• Involved in building Reporting Dashboard and through COGNOS tool after understanding the reporting requirement in terms of understanding field definition, frequency of report generation, reporting data feed, and reporting format perspective to help Business work more efficiently and pro-actively.
• Used/performed SQL queries to validate data from Front-end and back-end perspective to validate the requirements are implemented correctly.
• Reviewed and validate Test Plan, Test Scenarios, and Test Cases with Testing Team and provide final approval
• Tracked and Managed Defects using HP Quality Manager
• Worked with UAT Team to prepare User Acceptance Testing
• Acted as Lead and handling multiple projects in a high-stress environment under aggressive deadlines and budget perspective.
• Actively managed On-site and Off-shore team members for each projects

Environment: Java, XML(Web Services), MS Project 2010, MS Visio, MS Office Suite, UML, Windows 7, SharePoint, HP Quality Center (Defect Tracking Tool), Data Verification Tool, COGNOS, Informatica, Waterfall methodology

Confidential

Sr. Business System Analyst/ PM

Responsibilities:

• Worked on Health Care Insurance projects primarily on Member Portal and Provider Portals Web Applications and Mobile App (GUI based). Some of my projects are Member Virtual ID Card, Provider Virtual ID Card, Member Interaction and Messaging Center, Provider Interaction and Messaging Center, Web Content Management System, Portal Migration, NJ Health Online Provider Directory projects.
• Also involved in Health Information Exchange (HIX) projects such as Premium Billing and Payments for Exchange Members (Obamacare), Health Care Reform Network Strategy and Member and Provider Portal Enhancement due to new Affordable Care Act initiative signed into law on March 23, 2010.
• Defined Current (As-Is) and Future (To-Be) scenarios (processes, models, use cases, plans and solutions). Build consensus among stakeholders to validate and finalize the requirements in the Business Requirements Document
• Under minimum supervision, participated in complex projects as assigned by management.
• Initiates preliminary business requirements, assesses needs and implements appropriate solutions. •
• Effectively conduct the JAD sessions and Business Requirement Review sessions to complete project documentation and work with the Business to gain approval/Sign-off.
• Created Business Requirement Documents, Functional Requirement Documents, Business and System Use Cases, and Use Case Narrative and Process Flow Diagrams FMEA, SIPOC using HIPPA and SIX Sigma PMO Standards
• Gained detailed understanding of HIPPA Requirements and Health Information Exchange (HIX) to apply on projects
• Worked with Tech teams to gather estimates for various projects
• Document new or revised processes and procedures that result from project efforts.
• Ensure change management practices are followed for any changes to the requirements or objectives
• Created project timeline using MS Project and tracked throughout entire project life cycle to make sure the projects are running smoothly and on time
• Created Wireframe templates, Screen Mock-ups and Prototyping for Confidential Member Portal site transactions and Confidential Web based and Mobile Apps to communicate with Business more effectively.
• Used/performed SQL queries to validate data from Front-end and back-end perspective to validate the requirements are implemented correctly and to handle production issues.
• Applied Project Life Cycle (PLC) methodology across assigned processes and systems
• Demonstrated a clear understanding of project goals, objectives, policies, procedures, and priorities and effectively capture them on Project Plan (MS Project 2010)
• Proactively digest the information to identify Risks, Gaps, and provide conclusions to management
• Highly involved during the reviewing SIT Test Scenarios, Test Cases and validating System Testing Defects/Bugs in IBM Clear Quest (CQ) and closely work with Development Team and QA Team to provide Fixes
• Created UAT Test Scenarios, UAT Test Cases and participates in UAT Testing with Business
• Acted as Lead on multiple projects in a high-stress environment under aggressive deadlines and managed projects from budget perspective.

Environment: Java, XML(Web Services), MS Project 2010, MS Visio, MS Office Suite, UML, Windows 7, SharePoint, WCM, Clear Quest, Adobe Fireworks CS6, Photoshop, Waterfall Methodology

Confidential, Richmond, VA

Business System Analyst

Responsibilities:

• Working as Middleware Business System Analyst, I was primarily involved in cutting edge technology project such as Confidential Mobile Deposit (Remote Deposit Capture), Enterprise Alert Preference Center and other Card related projects
• Formulated and defined System Scope and Objective based on user needs and thorough understanding of business processes and highly involved in Data Analysis
• Defined End-to-End process by analyzing the impact from UI, Business Process Layer (Middlware), Date Services, and Rule Engine based on Service Oriented Architecture (SOA) principles
• Worked with the Confidential Business Stakeholders to define Business Requirements and analyze the same for multiple projects.
• Worked on both Agile and Waterfall (SDLC) methodologies.
• Prepared and presented User Story, API Functional Mapping (Request/Response), and Data Transformation Document (DTDs).
• Responsible for creating Use Case Diagram, Work flow, Sequential Diagrams, and System Architecture using MS Visio
• Extensively involved in Data Mapping and necessary Data Transformations.
• Extensively gained an understanding of the data structures by performing Document Analysis in terms of Data Type and Data Length of each back-end systems and how they map to one another.
• Analyzed existing Data Dictionary and closely worked with Data Modeler to define new Data Elements required for the projects
• Employed SDLC and Agile for the purpose of monitoring the project and also followed the step-by-step procedure.
• Created the Screen Mock-ups/Prototyping for Remote Deposit Capture (RDC) Mobile App and other Web based Credit Card related projects using MS Visio. Experienced with Graphical User Interface (GUI) prototype to validate system requirements.
• Worked with the Project Manager on various Project Management activities like Resource Planning, Resource Request, keeping track of Project Status, Deadlines, and Issues and lead the role.
• Managed day-to-day project activities and coordinate tasks with On-site and Off-shore teams.
• Analyzed back-end error codes (native error) and mapped them to generic error codes using Generalized Error Code lists
• Managed the use and development of the Traceability matrix and participates in design review ensuring that all requirements have been integrated.
• Managed changes to the base lined requirements through change control process.
• Reviewed and provided final approvals to SIT Test Scenarios, Test Cases
• Performed Functional Testing such as Smoke Testing, Sanity Testing, and NFR Testing
• Involved in reviewing and validating QA Defects and worked with Development Team and QA Team to provide Fixes
• Created UAT Test Scenarios, UAT Test Cases and participates in UAT Testing with Business
• Effectively managed multiple projects acting as a Lead and managed both on-site and off-shore teams.
• Acted as Lead for different kinds of projects, including project tracking, communications, and ensuring adherence to schedule and budget.

Environment: Waterfall, Agile, Java, XML(Web Services), Oracle 9i, XML Spy, MS Visio, MS Office Suite, UML, Windows XP, SharePoint, Adobe Creative Suite (Adobe Fireworks CS5, Photoshop, Illustrator)

Confidential, Cincinnati, Ohio

Business Analyst

Responsibilities:

• Working as Business Analyst, I was involved primarily in Retail Banking Projects such as implementing Premier Clients Website (CWS - Integration of Online Banking and Investment Banking), Enterprise Imaging Center and other Retail Banking related projects.
• Worked with the Business Stakeholders to define business requirements and analyze the Functional Requirements and gathered the requirement from stakeholder and SME’s.
• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management.
• Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure.
• Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables.
• Prepared and presented Business Requirement Document (BRD) and Functional Requirement Document (FRD).
• Managed day-to-day project activities and coordinate tasks with other teams.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements. Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met.
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using MS Visio according to UML methodology.
• Created Screen mock up/Wireframes to elicit new requirements and alignment around project scope using Photoshop/MS Visio for Retail Banking projects
• Excellent experienced with Graphical User Interface (GUI) prototype to validate system requirements.
• Defined testing objectives and verify requirements are testable.
• Responsible for managing the documented Requirements Traceability Matrix (RTM).
• Managed changes to the base lined requirements through change control process.
• Reviewed and provided final approval to Test Plan, Test Scenarios, and Test Cases for Integration, Regression, Performance, and Functional and System Testing.
• Performed Data Analysis/Data Mapping/Data Mining processes using the Data Verification Tool and Financial Legacy Systems
• Involved in building Reporting Dashboard and through COGNOS tool after understanding the reporting requirement in terms of understanding field definition, frequency of report generation, reporting data feed, and reporting format perspective to help Business work more efficiently and pro-actively.
• Used/performed SQL queries to validate data from Front-end and back-end perspective to validate the requirements are implemented correctly.
• Used SQL to create ad hoc reports and fulfilled data request.
• Performed SQL queries to validate data from Front-end and back-end perspective
• Provided support for User Acceptance Testing (UAT).
• Effectively used SharePoint (CMS) for tracking/handling Project Deliverables

Environment: MS Visio, MS Office Suite, Adobe Fireworks, Photoshop, UML, Waterfall, Windows XP, MS Project, SharePoint, MS SQL 2008