PROFESSIONAL WORK EXPERIENCE:

Confidential

Windows Engineer

Responsibilities:

• Performed Microsoft Lync infrastructure design, worked with various IT teams to rollout Lync to Confidential employees.
• Responsible for Architecting the Confidential “Line Buster” multifunction tablet ultilizing Citrix Technologies.
• Performed an assessment of the current Citrix infrastructure and made recommendations to management on how to save money and gain performance by collapsing their disparate Citrix farms.

Confidential

Consultant - Migration Engineer / Confidential Lead

Responsibilities:

• Performed migrations of Windows servers using P2V and P2P tools such as Platespin.
• Performed data synchronization using Double-Take and monitors progress/status of data sync's.
• Provided Confidential support to the application owners during UAT and escalates to the Confidential Migration Lead when necessary.
• Performed triage of issues and remediates issues if they are system issues.
• Identified likely source of issue for non-system issues and notified move package owner for re-assignment of issue remediation (e.g. network issues, app issue).
• Defined baseline server inventory by combining 'original/existing' inventory with lists of servers identified through data collection activities.
• Provided baseline inventory to the customer (customer to determine whether or not each server is in-scope for Dell migration & steady-state support services.
• Customer documents decisions made and notates justifications).
• Analyzed collected server inventory and performance data and provides recommended disposition and right-sizing information for each server, including whether or not to virtualize and how to size them. Work may be delegated to others within the team (e.g. SQL DBAs); however, had final authority over Dell's recommendations.
• Worked with Towers Watson's architecture group to review and reach agreement to final server disposition and sizing,
• Managed data mules logistics. Official owner of data mules - defined configuration of data mules for each move package, determined and documents how workloads will be mapped to the data mule's resources, etc.
• Defined and validated Confidential migration, data synchronization, and cutover processes and procedures.
• Served as escalation point for Wintel-related issues during migration execution.

Confidential, Philadelphia, PA

Consultant (Senior Integration Engineer)

Responsibilities:

• Senior Engineer responsible for Systems integration tasks (Delaware Investments purchased from Lincoln Financials)
• Worked with Citrix consulting to build VDI infrastructure
• Worked to move Windows and VMware infrastructure out of the Lincoln Financial domains and into the Macquarie domains
• Lead Microsoft Cluster Engineer responsible for moving all clustered servers into Macquarie Domains
• DFS,DHCP, RODC, W2k3, W2k8 infrastructure build and implementation

Confidential, Wilmington, DE

Sr. Infrastructure Engineer - Team Lead

Responsibilities:

• Responsible for configuration, implementation and integration of Windows based servers (2003/2008), with concerns for reliability, strategic growth, and resource utilization.
• Responsible for the growing Citrix XenApp infrastructure which consisted of NetScaler’s, Web interface, Citrix Provisioning Server and XenApp servers. Lead a team of engineers to performance test and produce findings to improve performance on this platform.
• Responsible for the Design, implementation of the Enterprise VMware infrastructure which consisted of ESX 3.5u4/Vsphere, EMC and NetApp storage.
• Conducted a vendor bake of Citrix Xendesktop v. VmWare VDI solution to determine best fit, best ROI, ease of install and support of the solutions and prepared an in-house white paper of those findings.
• Deployment of SCCM and WDS and CPVS as Desktop and server deployment tools. SCCM was used to deploy software and desktops images (Windows XP/Vista) to user desktops and laptops, WDS was utilized to capture and deploy Certified server images into the production, QA and test environments, CPVS was used to provision Citrix servers and vDesktops to Blade and Virtual servers to rapidly rollout production infrastructure in the environment.
• Tested application streaming technologies (App Streaming, App-v bake off) to determine feasibility of streaming core business applications versus using XenApp as the application presentation mechanism.
• Managed and maintained the Windows XP/Vista desktop operation systems and its accompanying applications through the use of SCCM (Patch management, application upgrades/hotfixes and inventory management)
• Maintained the BES (Blackberry Enterprise server) and Symantec Antivirus infrastructure.
• Designed and implemented the migration from exchange 2003 to 2010 moving off of HP MAS to inexpensive local disk utilizing dedicated DAG vlan for mailbox replication across mailbox servers throughout the enterprise.
• Managed and maintained the Tumbleweed infrastructure for outbound email scanning of PCI data.
• Designed and Implemented the Autonomy Zantaz solution to archive emails in conjunction with federal regulations to Archive emails for 7 years and provide legal hold and searches of email data.
• Manage key vendor relationships to ensure thorough awareness of issues, priorities and product roadmaps.
• Champion the capacity planning efforts by defining how all the critical systems scale and how business activities drive capacity.
• Perform an audit of installed infrastructure against the appropriate Engineering Design Guides.
• Increase operational efficiencies to support business demand.
• Decrease physical server density by deploying virtual technologies
• Implemented a Microsoft Systems Center Operations Manager infrastructure to monitor mission critical Windows and UNIX based systems.
• Identify and evaluate financial metrics to enable clear cut decisions on efficiency and profitability.
• Build and maintain cost models that itemize the price for individual components of the infrastructure
• Sustain staffing at 90% of budget positions
• Built and sustained a business integrated technical team
• Align individuals on the Engineering team with business units and have periodic meetings to ensure we provided value

Confidential, DE, NYC

Systems Integration Specialist

Responsibilities:

• Perform Citrix Farm upgrade from XPe FR3/SP3 to CPS4
• Perform Citrix Farm Assessment prior to upgrade activities
• Performed VmWare Assessment to determine cost savings of moving physical servers to Virtual
• Designed and implemented ESX infrastructure utilizing best practice approach to the design of the Storage infrastructure to the server components to build a highly available host infrastructure to support the identified production server candidates selected for virtualization.
• Utilized server imaging technologies (Ghost) as well as VMware converter to deploy and convert systems in the environment.
• GPO creation in W2k3 AD environment for locking down published desktops
• Web Interface configuration and upgrade.
• Server build process utilizing Sysprep ghost images with clean addition to Citrix Farm
• Utilized application streaming technologies (softricity, Citrix application streaming) to push applications to users.
• Audit process for server build process.
• SQL Cluster build projects
• Merged the Confidential (MLIM) Exchange 2003 to the Confidential Exchange 2003 infrastructure. Moved the ML’s mailboxes to the Confidential Mailboxes and updated the user alias to include both domains.
• Managed and Maintained Tumbleweed infrastructure

Confidential, Wilmington, DE

Enterprise Manager, Systems Administration

Responsibilities:

• Perform Windows 2000/2003 and UNIX systems architecture, management and administration.
• Performed tasks associated with implementing, configuring, and monitoring windows AD enterprise.
• Troubleshoot windows network issues such as Active Directory DC authentication, DC replication, GC, DNS, WINS, member server, or server security problems.
• Configuration, installation and support of Citrix MetaFrame presentation server environments, including implementation and support of Citrix server farm load balancing, installation management, resource management, client access security, printer management, Citrix Secure Gateway, Citrix MetaFrame Conferencing Manager, Citrix MetaFrame Password Manager and Citrix Web Access.
• Develop strategies to facilitate management of the monitoring and maintenance of servers.
• Plan, implement, and support changes to the windows network including server hardware components and software, network hardware and software
• Performed the Exchange 5.5 to 2003 upgrade.
• Managed and supported the Desktop hotfixes and upgrades via SMS and WUS server
• Provide project management for major projects, upgraded, installations
• Analyze and recommend the purchase of computer/network equipment, tools and utilities.
• Review relative to IT policies, configurations, build documents, server audit reports, etc
• Provide written evaluation and recommendation for the purchase of equipment and software
• Demonstrated, instructed, and shared technical information with other staff members.
• Experience working in enterprise environments with network, security, messaging teams

Confidential, Philadelphia, PA

Manager, Citrix/W2K Engineering

Responsibilities:

• Senior Member of Technical Architecture & Operations team responsible for entire IT infrastructure of a multi-state insurance company. Accountable for configuring, implementing, maintaining and supporting Citrix XPe servers.
• Upgraded company NT domain to Windows 2000 Active Directory utilizing Group Policy for desktop security and Intel mirror for MSI file deployment.
• Implemented load-balanced Citrix MetaFrame XP server farm to run Win2K desktops for remote offices.
• Configured another MetaFrame server in our DMZ for an external claims services company to access our internal claims application from the Internet using NFuse.
• Setup Win2K Network Load Balancing on core application servers.
• Administered Exchange 5.5 servers including backup, restore, and replication. Relocated and consolidated Exchange 5.5 servers for improved efficiency.
• Scanned servers for vulnerabilities and installed patches to maintain secure environment.
• Evaluated NAS & SAN solutions for improved Citrix, SQL, and file storage management

Confidential, Malvern, PA

IS Consultant

Responsibilities:

• Administer Windows 2000 and Active Directory based, network environment expanding to multi-sites.
• Maintain service levels as defined by management, including disaster recovery preparedness (anti-virus, backups, etc.).
• Leadership role in the overall architecture design and implementation of the Active Directory and Windows 2000 infrastructure corporate-wide. This included integrating, migrating NT4 domains into our global Active Directory forest.
• Troubleshoot WAN, LAN-to-LAN, and server to workstation connectivity problems.
• Troubleshoot the global network, including connectivity issues at external customer networks.
• Provide Level III,II, and light Level I general help desk support duties.
• Performed other related tasks and projects as assigned.

Confidential, New York, NY

Senior Systems Engineer

Responsibilities:

• Design and engineer Win2k based solution through in-depth analysis or controlled environment testing and configuration as required or assigned.
• Document and present Win2k based solutions to various user groups within the organization.
• Participated in the Active Directory Steering committee to Plan for effective AD Implementation. Provide in depth analysis and research as needed for tuning an implementing LDAP, DNS (Dynamic).
• Provide assistance to the Computing Infrastructure Project Group and Systems Operational Support Group as needed to resolve problems experienced in the production environment.
• Provide assistance in the planning, installation, and configuration of Wn2k with Citrix MetaFrame XP to provide client base with applications via the web. Currently planning to migrate to Citrix XP/NFUSE portal.
• Work closely with Systems Architect and Project Managers to develop, plan, and implement system enhancements and upgrades.
• Provide level 2 operational support including remote access support and monitoring.
• Provide assistance with Win2k server interfacing with the NT workstations, HP UNIX servers and Novell Netware servers.
• Provide Web Server Administration, Web Application Support, and Web Architect duties to support Enterprise Web servers and Web applications servers, Citrix Portal (IIS, NES, WebSphere)
• Resolve Tier 2 and tier 3 Web server issues through collaboration with other network teams on technical issues/solutions (LAN/WAN, firewall/security, secure SSL certificates).
• Maintain a multiple operating system, multi-vendor environment as part of a cross-functional team.
• Responsible for approval of new application installation, upgrades to existing applications, and infrastructure updates, to the MLX production web portal.
• Ensure that application installation and documentation meets the Confidential highest quality standards.
• Install and troubleshoot packaged application in the QA environment.
• Deploy approved packaged applications in the Production environments during scheduled release periods.
• Provide scheduled backup to the Production Support Team.
• Production Support is responsible for maintaining the MLX Portal and Direct Markets ISP Web Hosting Client Sites. Provide capacity planning, Systems monitoring (NETIQ, Sitewatch), escalation and/or resolution for any open trouble ticket. Responsible for the continuous increase in quality of the current production processes.
• Build and maintain the Dev Farm environment, which is an exact replica of the production environments.
• Interface closely with the Software Engineering team for NT systems build updates, the integration team for build definition and escalation.
• Work closely with web developers to serve a highly repeatable build process.

Confidential, Wilmington, DE

Manager, Engineering Solutions

Responsibilities:

• Provide technical leadership and support to the members of the Network Services teams.
• Provide project management for Network Services projects requiring the coordination of multiple resources across groups and businesses. Serve as the senior technologist in guiding the formation of global solutions for systems designs, merger and acquisitions as it relates to Systems Engineering, validating and deploying technologies for the business.
• Provide the ability to architect solutions for the technology by proposing and developing consensus on detailed technical designs for server and network infrastructure components.
• Primary responsibilities include: Architect global NT/Unix solutions, propose and gain acceptance of solutions, design and deploy those solutions. Lead cross-functional projects as they relate to the infrastructure.
• Manage relationships with key contacts in DuPont and CSC. Serve as the most senior technical resource for NT/Unix solutions in the Network Services group.