professional summary

• Excellent management ability, goal-focused professional Team Leader, Senior Administrator / Engineer experience in Information Technology industry. Expertise in various project management techniques and tools and thereby has efficiently managed the team and took care in delivering quality deliverables from my team.
• Over 11 years of Administration/Implementation/Managerial experience includes :
• Experienced with support on Windows, UNIX and Storage Administration.
• Effective communication skills backed with excellent technical aptitude and strong ability to interact with clients efficiently.
• TCP/IP, DNS, DHCP, SMTP, WINS, Group policy.
• Implementation, Administration and troubleshooting experience on SAN, Storage Arrays like EMC DMX, Clariion, Brocade 48000, 12000 Storage switches. EMC Clariion CX 3-80, CX3-40, Command View, Navisphere, SMC.
• EMC Storage / Windows-AD-Exchange / Solaris / HP-UX / AIX / Linux. Experience on EMC DMX/Symmetrix, CLARiiON, Brocade, McData, Cisco MDS, EMC Control Center, NaviSphere Manager, PowerPath, TimeFinder Mirror/Clone/Snap, SRDF, SnapView, MirrorView, SANCopy, Logical Volume Manager, VERITAS Volume Manager.
• Proficient in Backup utilities, Restoring, Cloning, Mirroring.
• Proficient with configuration and maintenance of NFS, DNS, NIS/NIS , DHCP, SMTP, and Networking with TCP/IP.
• Worked on creating CRON jobs to automate various System Administration tasks using the crontab utility.
• Experience with SMIT, LVM Logical Volume Manager , Mirroring, User System Resource management, Paging Space management, job scheduling.
• Worked on error logging subsystem and Performance Monitoring
• Installation, configuration, and management of enterprise storage and SAN environment components.
• Snap View, Mirror View, San Copy, SRDF and Time Finder.
• EMC Control Center, EMC Storage Scope, Navisphere Manager, Symcli, Navicli, PowerPath.
• VERITAS Volume Manager/Storage Foundation.
• Backup Software's: VERITAS Backup Exec 8.6/9.0/10d, VERITAS Netbackup 5.1, CA ArcServe Brightstor.
• Everyday Network administration tasks - adding and removing users file and share permissions, trust management, replication management, server backups, and server setups.
• Performed user tasks including submitting and managing parallel, serial and interactive jobs.

Professional History

Confidential

Worked as: Storage SME

Project responsibilities:

• Working with the vendor on storage arrays, storage area network architecture and configuration, storage element creation and presentation, storage-related security, storage network configuration, array-based data replication, enterprise storage management, and backup architecture and practices in developing and implementing a world-class storage solution.
• Conduct storage architecture analysis ranging across multiple technologies SAN, NAS, tape, etc and vendors IBM, EMC and NetApp .
• Assess existing architecture identify issues, risks, and opportunities relating to current plan, recommending improvements as identified.
• Design, build, and implement flexible and scalable storage and backup solution documenting requirements, architecture, and schedule.
• Incorporate DR requirements and needs into the storage/backup design.
• Work with peers on implementation, test, and maintain storage and backup solution.
• Represent all areas of storage-related efforts to management, at all review boards CAB, JAD etc .
• Support other business areas as requested represent storage team.
• Define and integrate current best practices in storage and backup solution analysis and definition. Interface directly with team mates on all storage-related matters.
• Coordinate regularly with management on solution plans and status.
• Mentor and lead less senior system engineers.
• Worked on Storage disk array/enterprise storage systems such as EMC Symmetric, EMC Clarion, IBM DS4800, DS8000, DS8700 Storage Arrays
• Help to maintain and Streamline Disaster Recovery DR procedures. Help to DR to reconcile the quarterly drive tapes. Work with EPL project team for any storage related issues/information.
• Quota Management, NFS, CIFS support, Snap mirror, Snap shots Administration.
• CISCO and Brocade switch Administration and zoning support

Confidential

Team Lead, Technical Services Advisory, Engagement Manager, Storage and Systems Administration

Project responsibilities:

• Adhered to Corporate Change control policies for all implementation practices in new and existing environments.
• Audit request management providing required information for audit requests.
• Change management follow change process for any modifications on the servers like policies implementation according to client security standards.
• Provide support for server down or disk failure recovery/restore.
• Ensured Problem and Change management SLAs are met, processes followed and issues escalated.
• Lead the team's involvement in CritSit situations and owned the follow-up actions
• Available at all times, or arranged a duty contact, to assist in CritSit's or Problems.
• Ensured all team meetings are minuted and actions tracked and addressed
• Managed the delivery of services within the scope of the customer contract
• Reviewed the change and problem management on a regular basis to enable success in these critical areas.
• Being a Team Lead managed complex Telstra environment and formed a link between the Skills Set alignment, and the line management organization. Worked and contributed both as part of the Skills Set management and also into the line management structure to understand IBM Policies to assist in implementing those policies through conduct and leadership. Delegated responsibilities in the following operational areas: Task Scheduling, Skills, and Quality Management. Made effective decisions on behalf of the team when required and committed drive towards standardization of working practices where ever expected.
• Was a part of the team for Transition to OAM3 model for Telstra and also traveled to Australia to have it done.
• Effectively scheduled the resources for the team for which they are responsible all team members IBM employees or contractors
• Maintained a workload plan for the team, by individual, which takes account of the agreed work demands, BAU service coverage, Holidays, and Training Education. Manage short term considerations such as sickness
• Ensured that the Work plan is actively controlled and that effective team scheduling and prioritization is performed to ensure delivery occurs to dates agreed and committed
• Mentored and coached team members to raise skill levels
• Assisted in getting new hires productive in a short span of time

Being a System Administrator performed the Backup of Operating Systems, Backup/Recovery Hardware Management including opening and closing hardware related support calls, managing problem resolution, and providing required information to the support organizations for problems with external storage devices like tape drives or tape libraries

Windows NT 4.0/2000/2003 Server support having more than 1600 Servers

Confidential

• 600 NT/Win2k/2k3, Solaris and Linux servers for Westpac New Zealand. Major responsibilities involve Problem, Change Request Management Processes to meet the standards with service delivery, Security Compliance checks, Server Storage management
• Verify scheduled backups Monday-Friday ran successfully and remediate any issues.
• Monitor operational status health check of infrastructure performance included .
• Provide single point of contact for the account team
• Backup of Customer Data Files and software applications as included in baseline of total disk backed up
• Executing recovery tests to satisfy recovery requirements
• Backup of Operating Systems, including assisting the server support team in defining and testing operating system backup/recovery procedures
• Backup/Recovery Hardware Management including opening and closing hardware related support calls, managing problem resolution, and providing required information to the support organizations for problems with external storage devices like tape drives or tape libraries
• Backup/Recovery Tape Inventory Management including the inventory and library management of backup tapes
• Storage provisioning LUN creation, Masking, Mapping on Clariion/DMX arrays.
• Used Symcli, Navisphere Manager and ECC for storage Provisioning.
• Install and configure Host HBA and Drivers. Resolve the issues related to all aspects of FC SAN.
• Installed and Configured PowerPath on UNIX, Solaris and Windows servers.
• Perform Host analysis and documentation for any required upgrades for smooth Migration.
• Conduct the Storage meeting. Problem analysis and Capacity planning. Monitor the storage environment. Set up the alerts and create the logs.
• Collect the data for trending. Create daily logs, perform capacity planning and monitor Backup storage and utilization performance.
• Technical review of the hardware, software, mitigating risk and the deployment process.
• Performs software upgrades components and systems within backup and SAN environments. Provide technical mentoring for Storage Administrators and technicians
• Perform co-ordination role for the loading and movement of tapes both on site and off site
• Remote administration using MS Terminal client, RDP, SMS, VNC, IBM Director, Xbrowser remote admin tools

Confidential

Technical Support Engineer

Project Responsibilities:

• Responsible for taking Backups using CA BrightStor Arcserve
• Backing up and restoring files across the network.
• Performed the administration of the Domain Name Server and configuration of the Database Files for BrightStor.
• Designed implemented centralized backup solution for laptops desktops using BrightStor Arcserve
• Configuring supporting backup agents for Enterprise servers Exchange, SQL, Oracle, Notes, and SharePoint etc.
• Supporting Arcserve for the enterprise running Windows Servers and performing Disaster recovery
• Storage configuration and management for NAS and SAN
• Beta evaluation of BrightStor Products
• Conducting knowledge sharing seminars within team
• Extensively worked on BrightStor Arcserve for Windows servers
• Specialized in backups, restore and disaster recovery of Microsoft Windows NT, 2000 and 2003 Servers, Exchange 5.5 and 2000 and 2003 Servers and SQL Server's disaster recovery related problems

Confidential

Production Support Engineer

Project Responsibilities:

• Installation, Configuration and Administration of Windows 2000 server
• Migration of Windows 2000 domain to Windows 2003 domain
• Provide Application Support for Chat/Email/Voice Support Applications Java/.NET - based and support for the third-party tools used by Webhelp globally.
• Troubleshooting the Application/Tool related issues and working in close interaction with the Software Development Team, Unix/Windows Admins, Network Admins and DBA's and ensure that the respective issues are resolved on time.
• User Management for In-house applications and Third-Party tools.
• Server monitoring and Link Monitoring using MRTG Multi Router Traffic Grapher .
• Working in a world-class infrastructure, which comprises High end Servers, Higher bandwidth Leased Lines for Production operations, VPN users and for Internet.
• Application Administration, Application uptime and maintenance and Network Infrastructure uptime.
• Vendor Management
• Single point of contact for all application related issues and infrastructure related issues.

Confidential

Customer Support Engineer and Hardware engineer

Project Responsibilities:

• Troubleshooting of hardware and configuring various operating systems
• Installation of WIN9x/NT/2000/UNIX/NOVELL
• Installation of MS-Office 97/2000/XP and other Packages and Languages
• Assembling and dissembling of all branded and unbranded systems
• Installation of all brand of Printers/Scanner/Web cameras/etc

Key Accomplishments

• Received Star of the month award at CA Computer associates
• Received Bravo awards for outstanding performance at IBM
• Was a part of designing the Global Delivery Framework for Service delivery for ITD-GD India for 1200 customer accounts as an Engagement Manager
• Received Chairman's Equity Award letter from Sam Palmisano IBM CEO