SUMMARY:

• Seeking a position with an organization that places high value on professional IT services and having the opportunity to be of service utilizing current skills, training and experience.
• Over 18 years of progressive Systems Administration and Project Management experience specializing in eCommerce, Wholesale Distributors, Education, Municipal Government and Electronic Industries:
• Strong budget and resource management skills.
• Proficient at contract and vendor negotiations, client management, motivation, reducing costs, and strategic planning.
• Solid record of contributions through improved departmental procedures by designing, and implementing Infrastructure White Papers.
• Supervise and direct technical resources while managing the architectural design, procurement, and Infrastructure deployment activities.
• Enabled engineering teams to complete assignments faster through combination of critical thinking skills and comprehensive knowledge of how to approach and accomplish work.
• Established communication plans for notification of events impacting business operations.

TECHNICAL SKILLS:

Network: Cisco Nexus 5K Fiber Channel configuration, Catalyst 3750 Layer 3 configuration, Routers, Load Balancers, F5, Cisco ASA Firewalls.

Engineered Systems: Exalogic X4 - 2, Exadata X4-2, Oracle Database Appliance.

Non-Engineered Systems: Oracle X3-2 Servers, X4-2 servers, HP DL380, HP C7000.

Storage: ZFS Appliance, EMC VNXe 3200.

Hypervisor: Oracle VM Server, Oracle VM Manager, Virtual Box, Vmware ESXi.

Operating Systems: Oracle Linux, Windows 2008 R2, Windows 2012.

Databases: Windows SQL Server 2008, Oracle Database.

Monitoring Software: Solarwinds, BMC, Cisco Prime Infrastructure, Oracle Enterprise Manager.

Security Tools: Bluecoat, BMC Remedy IT Service Management Cisco Secure Access Control System, HP ArcSight, HP TippingPoint, Mcafee Vulnerability Scanner, Offensive Security, Kali Linux, Oracle Database Firewall, Oracle Privileged Account Manager, Solarwinds Network Performance Monitor, Symantec Endpoint Protection, Synametic Data Loss Prevention, Wikid.

PROFESSIONAL EXPERIENCE:

Confidential, El Segundo, California

Systems Administrator 5/Architecture & Systems Manager

Responsibilities:

• Responsible for managing the design, implementation of mission critical development and production systems for the County of Los Angeles Leader Replacement System (LACLRS).
• Provided technical leadership, guidance and support in managing, processing all systems.
• Coordinated with telephone carriers, Contract Cable providers in installing, configuring, testing of the Confidential circuit at the Los Angeles County’s Project Management Office to the Primary Data Center in Woodland Hills.
• Worked closely with the Data Center Manger designing, installing and build-out Server Racks, UPS, cabling and environmental systems ensuring readiness to receive new customer equipment.
• Worked closely with Networking and Systems administration teams in coordination with Oracle ACS in deploying Oracle’s Exadata, Exalogic, X3-2, ZFS Appliance, Sun 72p and infiniband switches including integration and testing from the Project Management Office to the Primary Data Center.
• Supervised the installation and configuration for the following middleware applications: SOA, BPM, Oracle Service Bus, OBIEE, WC Content, Oracle Service Registry, Oracle Enterprise Repository, ILOG Rules engine, Identity Manager, Access Manager, Entitlement Server, Oracle Data Integrator, Oracle Enterprise Data Quality/Address Verification, Adobe Lifecycle, MapMaker, Oracle Enterprise Manager, Oracle Traffic Director.
• Designed, deployed and configured Network Operations Center / Security Operations Center hosting infrastructure providing Monitoring and Security Services to the Leader Replacement System (LRS) Application.

Confidential, Orange, California

Senior Network Administrator/Team Lead

Responsibilities:

• Providing ongoing Level 3 support, troubleshooting, design, implementation of mission critical production and development ecommerce systems at corporate.
• Branch offices and co-locations using the latest Linux, Citrix Netscaler, MS Active Directory, MS Exchange 2007, MS SQL Server 2005, 2008 R2, Cisco Networking, Cisco, Cisco Wireless, Mitel Voice Over IP, Document Management, MS Hyper-V, VMware ESXi 4.1/VMware View 4.5 Virtualization and Storage technologies.
• Responsible for company Intranet SharePoint 2010 web farm that includes the creation and maintenance of Sites, Web parts and databases.
• Providing technical leadership, guidance and support to team of engineers in managing and processing all aspects of Information Technology.
• Continuously enhancing to create new business processes and efficiencies by seeking innovative out of box solutions that resolve current business challenges.
• Was able to collaborate effectively with other team members to ensure smooth rollout of new web site infrastructure. Also worked many late nights to verify servers were ready and functional during transition. Implemented and deployed new eCommerce Web Farm computing infrastructure utilizing Citrix Netscaler for load balancing our Microsoft Hyper-V Core Web Servers incorporating FusionIO SSD technologies.
• Incorporated new document management solution for our Web Correspondence Department by replacing physical File cabinet organization with a complete paperless solution incorporating Document Locator and Kodak i4200 Production scanners.
• Played a key role in moving the sales department relocation back to Confidential s main building. Was able to quickly learn emerging wireless technology in order to implement a quick and successful relocation. This made the move significantly easier. Relocated Sales and Customer service Department to a building across the street by providing wireless site - to-site communication utilizing Cisco Aironet 1252 in Bridge mode. This saved 12K per year by not having to use an ISP internet communication.
• Worked diligently to not only assist with the company move but to spearhead initiatives brought on by the company move. Displayed dedication to my job by working many nights and weekends while setting up the new building for the move.
• Upgraded Confidential s networking infrastructure to verify that it is resilient and optimal. Relocated Entire Companies Networking and Server Infrastructure from Los Angeles to the City of Orange utilizing Cisco Catalyst 3750 L3 and 2960 L2 switches by designing new VLAN architecture by separating voice and data traffic with inter VLAN communication.
• Provided internal Wireless Site Survey, Setup, created and deployed new 802.11n Wireless Infrastructure using Cisco Aironet 1252 wireless equipment that provided complete wireless data coverage enabling our warehouse to process new orders and shipments.
• Due to time, constraints in our company move there were several areas within our network architecture that needed attention. Utilizing industry assessment best practices was able to identify vulnerabilities and provided findings and recommendation to upper management that needed to be addressed.
• This project encompassed all of my strongest attributes. Was able to ascertain a new skill set, while coordinating with various users to provide a smooth transition. Designed and Implemented Private Cloud and VDI Infrastructures using the latest Vmware vSphere 4.1 Enterprise and VMware View utilizing Unidesk for Desktop Management and Deployment with Dell Compellent SAN technologies.
• Was an integral part of the Mitel PBX implementation. Worked closely with the Sales Manager and Mitel to ensure that our phone requirements were met. Despite some early hiccups, this project was successfully launched on our move date. Project Managed, implemented, and administer new Mitel Voice Over IP Mitel 3300 IP PBX and Mitel Application Suite that includes NuPoint Messenger providing Voicemail services that integrates with our Exchange 2007 environment, Mitel Unified Communicator Advanced with Active Directory integration with internal chat and soft phone functionality. Designed, deployed and managed Call Flow for our Call Center to route calls to the appropriate departments. Prariefyre Contact Center Manager for our Call Center, Reporting and Prariefyre Chat for our Website customers to interact with our Sales Agents. Web Chat integration to Website increasing overall sales by 25%.
• Designed new Firewall architecture by incorporating Cisco ASA 5510 and Cisco 3750 L3 and Cisco 2960 L2 switches. The new designed incorporated VPN site to site to our web farm-computing infrastructure with Active standby and ISP failover incorporating SLA monitoring. The design has two main failover features, Firewall and ISP failover. This is to ensure that we have High availability to our web farm and internet connectivity.
• Identified issues with our current SQL environment. Our SQL environment has organically grown over the past several years and now consists of multiple, outdated SQL platforms that create database administration complexities. Consolidated our SQL 2005 and SQL 2008 to SQL 2008 R2 server with Log shipping.
• Created, designed and deployed Company Wide Intranet Site that allowed employees to upload, edit and manage documentation and provide a central space to collaborate ideas, projects and post new company news and events.

Confidential, Covina, California

Information Technology Manager

Responsibilities:

• Responsible for providing IT support to 120 desktop users at 4 locations
• Install, configure and maintain 40 Windows Servers
• Ensure network security to all applications and ensure government compliance to critical data
• Configure and maintain active directory and other network resources
• Maintain data backup and ensure offsite data storage for all file servers
• Supervise and maintain multi-site computer and network operations
• Oversee administration of LAN/WAN/ infrastructures and provide expert support as needed
• Conduct site evaluations\analysis and provide recommendations
• Install, configure and maintain routers and firewalls at all locations
• Deploy and maintain SQL databases
• Configure and test new workstations and prepare for delivery to the requested site
• Perform setup and maintenance of software, hardware, and other systems
• Maintain asset inventory of all computer hardware (CPU, Monitor, Printers, Laptops, Cameras)
• Establish and build relationships with software/hardware vendors and oversee all IT purchasing
• Evaluate and process IT purchase requisitions for hardware and software purchases
• Formulate and implemented Computer Use, Internet Use and Cellular Phone Policy
• Develop system, network, and infrastructure documentation
• Conduct needs assessments, vendor selection, software/hardware evaluation and systems procurement
• Analysis of business processes and user needs, and develop system requirements
• Plan and implement infrastructure additions and modifications
• Identify and provide standards for gathering information for use in trend analysis and reports information to company management
• Manage software licenses on a company-wide basis and to ensure software compliance
• Ensure compliance with company policies and legal directives
• Develop departmental and company IT policies and procedures
• Manage the day-to-day tasks of IT support staff and consultants
• Suggest areas for improvement in internal processes along with possible solutions
• Evaluate new technology and provide recommendations to corporate executives
• Maintain and support cellular phones (Verizon Treo, Motorola Q and other Smart Phones)
• Provide end user training on the use of company applications as requested
• Suggest areas for improvement in internal processes along with possible solutions

Confidential, Los Angeles

Project Manager

Responsibilities:

• Managed all design and deployment activities (with a staff of 10) for the web farm computing infrastructure in Pasadena and Exodus data center in Austin, Texas
• Designed, implemented, and managed new Help Desk area. Recruited and trained all technical support personnel, formulated policies and procedures, and monitored group activities to ensure end user satisfaction
• Led Logistics and Documentation for the Service Management Group
• Provided routine backup schedules for financial servers using Arcserve 2000
• Reduced costs by more than 67% by consolidating data facilities and renegotiating vendor contracts
• Implemented, installed, and configured IIS 5.0 for new eCSM (eConnections Supply Manager) service at the Exodus data center in Austin, Texas
• Led the design, implementation, as well as documentation for the Domino R5 Server and Windows 2000 Active Directory Network Infrastructure projects. Oversaw all TCP/IP, DHCP, DNS, and DFS networking strategies
• Led the design, implementation, as well as documented the Network Architectural Reorganization projects Oversaw all WAN/LAN reconfiguration activities including site Load balancing using Foundry ServerIron XL hardware. Tested/activated new Quest T1 circuits and managed VLAN reconfiguration activities on Layer 3 switches.
• Provided documentation (white papers and presentations), budget and technical knowledge and expertise relative to system deployment and design
• Created and maintained service level agreements; determined and communicated impact of service level exceptions; provided for schedule adjustments to accommodate escalations; evaluated service levels and reporting trends to determine cause analysis
• Worked with other departmental groups within the organization to understand how their technical solutions could be applied or supported
• Effectively and proactively reported status to IT and business management through Project Central which tracked milestones and deliverables
• Analyzed Crystal Report data for Oracle financials and submitted data to business management.
• Tested application clustering for Weblogics

Systems Administrator

Confidential

Responsibilities:

• Responsible for 60+ servers in the Pasadena production and development systems. Performed specifications, installation on RAID 1 and RAID 5 disk arrays. Administered Compaq Proliant ML330, ML350, DL360, DL380, 5500R, Dell PowerEdge 1300, 2200, 2300, and IBM Netfinity 4500R, 5500R systems running Windows NT 4.0, 2000, Active Directory Server.
• Provided ongoing support, troubleshooting, design and implementation of mission critical production and development systems
• Providing Level 3 user support tointernal users including identification, resolution, referral, and follow-up on desktop, network and applications issues. This includes NT and network services (OS and Hardware), applications, gateways, remote access, viruses, communications software, PC configuration, Windows98, and Windows NT/2000
• Optimized SQL Server 2000 performance using both software and Hardware. Created and managed SQL Databases, Stored Procedures, Triggers, Database Device Files and Logs. Optimized SQL Databases and performed capacity planning. Manage SQL Server Security in the Enterprise
• Managed Domino R5 Servers for multiple locations. Performed server and client software upgrades
• Troubleshooting Domino servers and clients. Supporting remote client and web mail users
• Relocated corporate Servers and Desktop equipment from El Monte to Pasadena
• Implemented RightFax faxing system company wide and desktop deployment processes utilizing Ghost Enterprise software
• Built and implemented Insight Manager XE for monitoring all Compaq systems
• Implemented Norton Antivirus Corporate Edition for centralized management
• Implemented Microsoft Project 2000 web-based companion Project Central to improve scheduling, planning and status reporting processes
• Successfully upgraded Windows NT 4.0 PDC & BDC to Windows 2000 Active Directory utilizing Windows 2000 Server Resource Kit Tools
• Installed and configured TSAC (Terminal Server Advanced Client) on all Windows 2000 Servers for web-based remote administration
• Evaluate and implement corporate wireless communication technology, Blackberry and Pylon server
• Blackberry server works as a wireless corporate messaging and e-mail tool for Sales and IT teams. Pylon server serves as a gateway to access e-mail and calendar information from Confidential

Confidential, El Monte, California

Technical Support Manager

Responsibilities:

• Supervised and administered Technical Support Services (with a staff of 5) for over 1500 employees worldwide.
• Outstanding customer service orientation and ability to assess procedural weaknesses and implement effective solutions for PC/LAN/WAN and MVS, RS6000, RDBMS technologies.
• Participated in the total conversion from the Confidential infrastructure to new Avnet infrastructure
• Organized procedures in addressing Y2K failed Dell PC’s replacing them with Y2K compliant IBM 300PL PC’s
• Migrated Lotus Notes 4.6 email users to outlook 98/2000
• Troubleshoot hardware/software issues on all Dell desktop computer workstations: Dimension XPS, Optiplex models
• Troubleshoot Hardware/Software issues on various Toshiba model types: Protégé: 610CT, 300CT, 3010CT, 3020CT, 7020CT. Tecra: 700CT, 720CDT, 740CDT, 780CDM, 8000, 8100
• Installed and configured Windows 98 and Windows NT Workstation on HP Vetra / IBM 300PL series desktop computers and on IBM ThinkPad 600, 600E, 600X laptops to company specifications
• Supported employees user accounts for Windows NT/Active Directory
• Managed system security access and assigned GPOs to sites, domains, and Organizational Units
• Installed and configured Windows NT server 4.0 and Novell Netware 4.x on various platforms including Compaq Proliant servers / Intel based PC’s. Maintained system logon IDs, setting directory/file right/permissions, setting shared folder/directories, creating groups, increasing performance for NT server, creating managing disk partitions, etc
• Provided all technical advice and assistance for the Executives
• Provided technical advice and support for the new Internet spin off company eConnections.com

Senior Technical Support Engineer

Confidential

Responsibilities:

• Instructed and organized class sessions for all Help Desk employees, improving troubleshooting techniques over the phone and improvising new solutions for continuous software issues
• Performed Level 3 Windows 95 / 98 installations, upgrades, troubleshooting including editing of registry, setting policies, using system policy editor, resolving software / hardware problems using device manager, deploying service pack upgrades, etc
• Implemented and planned automated deployment of Office97 Company wide, including migration from Office 4.X
• Interfaced with hardware/software vendors to resolve installation, configuration, and operational problems, including RMA of defective products, and updating of device drivers
• Installed and configured multiple network clients on multiple platforms including Novell and Microsoft network clients for DOS, Windows 3.1, Windows for Workgroups, Windows 95 / 98, Windows NT workstation and Server 4.0
• Installation and configuration of multiple e-mail clients, including Microsoft Mail, Microsoft Exchange, Lotus cc: Mail, and Lotus Notes. Including configuration for remote dial-in services for such clients
• Configuration of Microsoft ODBC drivers on workstations for access to SQL Servers

Confidential, Pasadena, California

Technical Support Representative

Responsibilities:

• Troubleshoot computer O/S conflicts in Window 95, NT 4.0, 3.1 - 3.11, Unix, Linux, all Macintosh system software (7.X - 8.X), Internet browsers, Netscape Navigator and Internet Explorer, ISDN modem connections
• Assisted in router configuration settings. Configured TCP protocols for both Windows and Macintosh Assisted in the training of new employees on troubleshooting techniques in Windows and Macintosh computers
• Provided customers instructions on the functionality and connection to the Internet.