SCCM Administrator Resume Dallas, TX - Hire IT People

SUMMARY

Over 10 years of experience diagnosing and resolving technical problems in a multi - user environment.
Effectively translate technical information and procedures for 1500+ end-user while collaborating within diverse groups and cultures.
Proven to deliver quality customer support and consistently exceed client needs by providing service beyond expectations.
Demonstrated project management abilities; assume multiple responsibilities while remaining productive within time-sensitive and fast-paced environments.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

SCCM Administrator

Responsibilities:

Assist customers with Design, Implementing, Deploying and setting up Office 365, Intune Standalone and Hybrid MDM environments.
Assist customer with MAM with enrollment (Intune) and MAM without enrollment (Azure).
Assist customers with setting up their on-premises Active Directory to Microsoft Azure Active Directory (Azure AD)
Help customer configure Intune and Azure conditional access policy.
Administering and managing mobile devices, configuring mobile policies and deploying mobile applications for Premier Enterprise Customer.

Confidential, Memphis, TN

Senior Desktop Engineer

Responsibilities:

Help reduce outage cost by 10 + million by advising the client of the violable of continuing using legacy software.
I collaborating with Sr. Project Management Engineer of product and work hand and hand with 3rd party develop to create similar software and functionality.
Lead roll out of labeling software (Prisym) for 3 sites including the Global Distribution Center
Responsible for 4 successful site deployments and upgrades to Windows 7 workstations

Confidential, Dallas, Texas

Senior Help Desk Analyst

Responsibilities:

Primary contact for customers, vendors, operations and technical services.
Researched complex problems and responded with answers or interventions.
Tracked and analyzed call data for trends and common system problems, and evaluated the quality of information systems through user-support call data.