Senior Analyst Resume

OBJECTIVE

To join an organization where I can use my skills and talents in my preferred course and attain a high level of accomplishment in Information Technology / Computer Engineering.

PROFESSIONAL EXPERIENCE

Senior Analyst

Confidential

Responsibilities:

Monitoring/tracking of Windows systems and application related incidents and direct ownership for tracking the resolution of escalated incidents;
Manage and Maintain Confidential XenApp and Xendesktop Infrastructure (Global with 2000 VDI using Netscaler SDX, XenDesktop and XenApp)
Level 3 triage / escalation of any critical alerts;
Designs, create and update policies, procedures, and computer programs which enhance and manage critical business operations;
Assists in the creation and preventive maintenance of computer systems;
Ensures team’s notification and escalation procedures are accurately followed;
Reviews log files and other server monitoring data for problems and perform proactive maintenance;
Designs and develops extensive scripting and other automation tasks;
Manage the success of backend tasks such as database backups, ETL, reporting, and other scheduled jobs;
Ownership of building of Confidential ’s technical knowledge base, run books and escalation policies for day - to-day issue resolution for network, systems and site management;
Partners with other Confidential teams on a consistent basis in order to reduce systems and network downtime;
Effectively communicates critical network and event status and impact to Management Staff.
Drives efficient resolution of all critical incidents;
Assists in the implementation of productivity enhancing tools and 3rd party/Open Source tools for systems administration activities;
Maintains backup systems and perform regular system backups and test restores;
Participates in 24x7 support and maintenance activities.
Works with the Manager to help mentor and coach to increase overall knowledge base within the team
Maintains a manner of leadership and flexibility that diffuses pressure and promotes a team atmosphere
Assists with creation of processes and procedures with input from business teams, development, and IT Support
Maintains proficiency and develops expertise in the application and use of systems, tools, and processes within the department's scope

Vice President - Solution and Services

Confidential

Responsibilities:

Act as leader for the differentiation of Confidential ’s technical capability (Microsoft / Confidential / VMware)
Develop solution knowledge and share this IP both locally and Asia Pacific wide
Focus on assisting the practice team to meet the Services Practice’s financial target
Provide input to the definition and architecture of client centric solutions
Assist with client proposals and engage early on in the client planning and solution definition phase

Senior Windows System Engineer

Confidential

Responsibilities:

Part of the Confidential security team that handles access control for all Production and DR Windows servers using Confidential XenApp and Smart auditor running under VMware ESXi technology.
We provide level 3 support for all Confidential related issues (Server and client access) under change and incident processes.
Closely working with the Engineering team to make sure that the system is stable and there are no unapproved changes in the systems.

Technology Specialist

Confidential

Responsibilities:

Develop solution knowledge and share this IP both locally and Asia Pacific wide
Help troubleshoot Microsoft / Confidential / VMware issues of clients.
Report to the Head of Technical Pre-sales.
Technical pre-sales activities such as product presentations for small and large audiences, creating demos, conducting technical workshops, “proof of concept” development (Microsoft / Confidential / VMware)
Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer requirements
Hardware and systems dimensioning (scalability, performance, stability) of solution designs
Manage delivery of proposed solutions (Microsoft / Confidential / VMware)
Conduct software workshops (Microsoft / Confidential / VMware)
Identify marketing strategies with the sales team to improve company sales

Team Lead

Confidential

Responsibilities:

Managing a team of 5 members
Design, Configuration and Troubleshot Confidential / Microsoft / VMware infrastructure
Monitor Incident Tickets
Perform System Change via ITIL standard procedures
Provides a on-call support after business hours
Prepares Monthly Operational reports
Prepares presentation for new projects
Overseeing the whole project
Coordinating with Global team (US, UK, Germany)
Review all change request for the project
Guide all team members for the whole environment

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