SUMMARY

• Throughout my career me have provided levels 2 and 3 technical support.
• me can easily adapt to the environment me am in which has halped me learn many things and ways to do the same things.
• coz of dis, the technical knowledge and skills
• me have represent a vast knowledge of many areas of the IT field that me have learned throughout my
• Project oriented.Strong understanding of computers, networking and software.
• Strong knowledge of Windows Operating Systems.
• Experienced working with Amazon Web Services.
• Experienced in systems administration skills and tasks.
• Strong asset management skills.
• Able to build strong working relationships with ‘C’ level executives, coworkers and end - users.

TECHNICAL SKILLS

Microsoft Desktop Operating Systems: Microsoft Windows 7 and Windows 10.

Microsoft Server Software: Server versions 2008 and 20012.

Microsoft Application Server Software: Exchange Server 2007 & 2010, SQL Server 2008.

Software and Utilities: Active Directory, Micros oft SCCM, VMware vSphere Norton Ghost, Acronis True Image, Cisco Web Ex and Dame Ware Remote Control PGP Whole Disk Encryption, Mobile Iron, CompuTrace Workday management software, Track-It and Remedy Help Desk Ticket Systems

PROFESSIONAL EXPERIENCE

Confidential, Nevada

Junior Network Administrator

Responsibilities:

• Confidential serves as the Medicare BFCC-QIO for 19 states/territories.
• Maintain Amazon Workspace (AWS) environment and physical equipment in office.
• Check that servers are backed up nightly as scheduled using Backup Exec.
• Systems Administrator for Windows 2008 and 2012 servers.
• Support MXIE phone system for call center consisting of approximately 150 Patient Services Representatives.
• Provide network and halp desk support to staff in Las Vegas offices.
• Reset passwords for Windows, AWS, Outlook and several proprietary programs as needed for users.
• Maintain, reimage and deploy government issued laptops provided for access to Quality Net.

Confidential

Field Support Technician

Responsibilities:

• Part of a team of 4 on a printer assessment and refresh of approximately 700 devices.
• One of 3 leads on a project to upgrade computers Windows 7 from XP.
• During downtime me assist with support tickets and computer imaging.
• Support both administrative and clinical areas of hospital with hardware and software issues.
• Create scripts to automatically map computers to desired printers.
• Manage inventory of equipment using HIVE database.
• Worked with Materials Manager to have old printers returned to vendor they were leased from.

IT Specialist

Responsibilities:

• Provided third level technical support either in person or remotely to employees around the US and world.
• Created accounts in Active Directory and assign them to OUs and groups as needed.
• Created and supported accounts, distribution lists and shared mailboxes and Exchange 2007.
• Set up and maintained Dell and Apple laptops, Blackberrys, iPhones, iPads, data cards and proximity cards for employees.
• Responsible for configuring and integrating Apple Macbooks with the Windows enterprise environment using Centrify.
• Created and updated laptop images as needed.
• Provided administrative and technical support for PGP Whole Disk Encryption on end users laptops.
• Managed mobile devices with Mobile Iron Server or Blackberry Enterprise Server.
• Responsible for managing tapes and making sure servers got backed up.
• Administered and supported many virtual servers via MSTS or VMware.
• Created purchase orders for IT management when new equipment or software needs to be ordered.
• Documented setup procedures and troubleshooting guides for internal use by IT department as well as for end user reference.
• Tested and setup Polycom video conferences from our boardroom in NYC to other Opera offices and clients.

IT Network Operations Analyst - Level II

Confidential

Responsibilities:

• Monitored Confidential, Inc s global network for outages and report them to local teams (server, application, network, etc).
• Updated and patched Windows 2003 and 2008 servers as needed using VMWare VSphere 4.1.
• Maintained Active Directory with requests for new login accounts and permissions changes.
• Created new email accounts, shared mailboxes and distributions as requested in Exchange 2007.
• Migrated Exchange accounts and mailboxes from one domain to another as employees moved around the company.
• Responsible for administering SharePoint sites and giving/revoking access to pages as requested.

Confidential, Miami, Florida

Project Coordinator

Responsibilities:

• dis contract was transferred from Confidential Solutions to Betis Group in February 2007
• Lead a $10M refresh project of over 7500 PCs, laptops and network laser printers.
• Replaced computers running Windows 2000 to new ones running Windows XP.
• Acted as liaison between my team, our project manager, the client and the vendor we ordered our equipment from.
• Conducted site surveys before installations were started in new departments or wings.
• Created and updated computer images for each department in hospital using Norton Ghost.
• Used Excel to keep records of inventory, installations and equipment repairs.
• Procured approval and ordered additional computer equipment for installations that were not part of the original SOW.
• Prepared old equipment for disposal and made arrangements with the vendor that purchased it to pick it up.