OBJECTIVE:

To obtain a position that will allow me to use my skills and as a Computer Operator, Customer Service Technician, Help Desk Technician, Network Support Technician, PC Technician, Desktop Technician, Desktop Engineer and IT Field Installer, My Knowledge and great compassion for information technology will bring great value to the prospective employer and clients.

EXPERIENCE:

SMART SOURCE INC.

PC Technician

• Confidential Bank - Branch equipment upgrades includes replacing current PC’s, Network Printers, UPS and Servers. Follow-up support with customers to make sure all assets are operational.
• Mount Sinai Doctors - Deployed PC’s, Monitors, Network, Printers, Zebra Printers and Scanners in Doctor’s offices, exam rooms and nurse’s stations.
• Structure Tone - New office relocation to 330 West 34TH Street New York City, NY. Reconnected 250 PC’s, including device peripherals such as dual monitors, phones, docking stations, keyboards and mouse’s and performed cable management.
• The Social Security Administration (SSA) - Workstation deployment technician in New York City, NY and Long Island NY. Public Trust Clearance required.
• Hilton hotels satellite hotel Hampton Inn - Part of a 4-member teamreplaced the customer's physical windows server 2003PC with a physical windows server 2008 PC, two CISCO switches, one Digi 8 port edge port serial adapter, one UPS battery pack, 8 workstations, 6 Network Printersand performed disk wipes.
• Hilton hotels satellite hotel double - Part of a 3-member teamreplaced the customer's physical windows server 2003PC with a physical windows server 2008 PC, two CISCO switches, one Digi 8 port edge port serial adapter, one UPS battery pack, 10 workstations, 5 Network Printersand performed disk wipes.
• The Jewish Child Care Association (JCCA) - Was Responsible for unpacking computers and components, inspecting the items, affixing asset tags, backing old Windows XP, Windows 7 and Windows 8.0 system d Confidential, installing the new systems and restoring d Confidential on Windows 8.1, connecting local and network printers, scanners, setting up existing email accounts, testing the system and pack up the old PC's in the new PC boxes and place old equipment in area designated by branch point of contact for pickup.
• AARP - Office move from 780 3rd AVE New York, New York to 99 Park Ave New York, New York. Move consisted of disconnecting PC peripherals, taking inventory at old location and reconnecting at new location.
• TELX and CRITEO - Part of an 8-member team including 1 lead technician racked and stacked 400 HP Blade Servers and performed cable management.

Confidential

I.M.A.C. Technician

Responsibilities:

• Worked in a team setting environment performed over 5,000large Move, Add, and Changes.
• WasResponsible for site surveys along with all moves, adds, and changes on a financial trading floor.
• Performed computer, printerdisconnects and reconnects.
• Environmentwas very fast paced and work was done mostly on Friday nights & the weekends with Day 1 floor support Monday.

STELE INFO TECH / SOROS FUND MANAGEMENT

PC Technician

Responsibilities:

• Hired IMAC Specialist (Install Move Add and Change Technology Relocation Specialist)
• Established, monitored and analyzed performance metrics to ensure clients’ needs were properly met.
• Disconnected PC’s, printer’s phone equipment as directed by the client staff.
• Ensured that inventory sheetswere completed and all related itemswere accounted for and verified that all equipment werelabeled appropriately, if pre-labeled verified against themaster task list.
• Packed equipment in provided bags and/or containers.
• Special Needs:Trading floor users had two (2) PC’s per station,Workstations had up to six (6) LCD monitors, Bloomberg terminals, Turrets, KVM switches, Speakers, headsets.
• Reconnections:Ensured that all equipment packagedwere moved as per inventory, equipment reinstalled in the same order as removed.

PEAK SYSTEMS

PC Technician/Network Printer Installer

Responsibilities:

• UBS Financial Services - Hired as a PC Swap and Memory UpgradeTechnicianinsupport ofUBS financial services located in New York.Upgraded UBSclient legacy platform windows 7 branch machinesto 16gig of RAMHP 8300 and above PC models. Alsoperforming d Confidential migration onmachine profiles that were backed up and restored to the new machines. Provided day 1 desktop support and Disk wipes on old machines being sent back to the warehouse.
• HP - Hired as a Network Printer Installation Technician for their customer United States Postal Service (USPS). Installed the following HP network Printer models: LaserJet 500 MFP M525F, LaserJet Enterprise Flow MFP M630Z and Color LaserJet Enterprise M651DN.

NEW ALTERNATIVES FOR CHILDREN

PC Technician

Responsibilities:

• Part of three-member team thathandled 180 new Dell 3020 PC's scale roll out migration fromWindowsXP to Windows 7.
• Installed Symantec virus protection program, mapped printer drivers, configured PC BIOS setup and provided desktop support to users throughout the deployment project.

ITS/PEARSON

PC Technician

Responsibilities:

• Performed PC, MAC Desktop and laptops moves for PEARSON.
• Moves consisted of disconnecting, reconnecting all external components of a large variety of computers, performing proper cable management for all components and PC refreshand desk side support in move from Upper Saddle River, NJ to221 River Street Hoboken, NJ.

KFORCE INC

Desktop Support Engineer

Responsibilities:

• Confidential Health Plans of New York - Verifying old, new machines serial number and user namesagainst work order, login as administrator account, run Scan state on old machines and Load state on new machines, map network and local drivers on to new machines, verify user access to email, H: drive and all required applications are installed and functional, verify printer connections.
• UBS - Performed site surveys of existing phones and phone extensions. Deployment, configurations and testing of New Avaya 9650 VOIP phones and headsets, also provided day onedesk side support.
• UBS - Performed disconnects and reconnects moveson all external components of a large variety of computers, filled out documentation and inventory as needed. Performed proper cable management for all components. Duties consisted of disconnecting/reconnecting PC workstations and peripherals, mounted 2 - 6 financial monitors.Also providedday onedesk side support.

PEAK SYSTEMS

PC Technician

Responsibilities:

• Confidential - PC Moves between several office locations. Installed dual monitors, IO GEAR 2 AND 4 port KVM Switches, DELL WYSE VDI CPU’s, DELL Universal USB 3.0 DV docking stations and proper cable management.
• UBS - Migrated from Windows XP, Office 2003 to Windows 7 and Office 2013 throughout their New York Branches.User machines were migrated, swappedand additionalmemory RAM installed as required. HP-UBS used a unique migration called Branch in Place One Touch Process and Branch Swap. Performed day 1 support and disk wipes.
• MORGAN STANLEY - Branch rollout technician who performed disconnects of old workstations. Performed day 1 support.

Confidential

JIT Network Printer Installer

Responsibilities:

• Part of 7-member team 3 leads and 4 installers.
• Removed HP Printers and installed Xerox Printers on existing networks.

ITS/PEARSONS

PC Technician

Responsibilities:

• Performed PC, MAC Desktop and laptops moves for PEARSONS and their customers.
• Moves consisted of disconnecting, reconnecting all external components of a large variety of computers, filled out documentations and inventory, performed proper cable management for all components and PC refreshand desk side support in supported ofPEARSONS and their customers move from 1330 Avenue ofthe AmericasNew York City and other locations through New York City to new building location at 330 Hudson Street New York City.

Confidential

PC Technician

Responsibilities:

• In a team environment conducted and performed PC Desktop moves for over 1200 traders and clients.
• PC Desktop moves consist of disconnecting, reconnecting, connecting and PC refresh of current clients and new clients to new trading floor spaces and offices in support of UBS Stamford Connecticut transition to New York City.

  Confidential

  Confidential /IT Field Installer

• Hired to travelthroughoutthe Hawaiian Islandsto State Farm agent's offices to install newnetwork solutions byreplacing the agent's staff personnel existing windows desktopXPcomputersoperating systems withwindows 7desktopcomputers operating systems.
• Replaced networkservers,uninterrupted power supplies (UPS) and networkprinters.
• Trained staff on the new equipment roll out.

Confidential

Confidential /IT Field Installer

Responsibilities:

• I was the soleIT Field installer for the state Hawaiian Islandsin upgrading State Farm's Agent's field offices.
• Replaced, Installed,Configuredand Migrated total of97 Dell and HP Windows XPlaptops to Windows 7 Lenovothink pads laptops.
• Installed and configuredtotal of 49 HP 3015X Network Lan printers.
• Installed and configuredtotal of 33 HP 8500A AIO's printers.
• Configured total of 76 Centralized Printer Infrastructures over 100 desktops computers.
• Installed and configured total of 6 Wireless WAN power over Ethernet units.
• Trained Agents and Staff personnel on new roll out.

Confidential

Network Printer Technician/JIT Installer/Field Engineer

Responsibilities:

• United States Senate - Support for Hawaii State Senator Inouye. Installed 1 blackberry soft token.
• Confidential s - I installed and configureda Xerox Model Work Centre 7535 Copier/Printer/Fax. After preliminary configuration I deployed the device according to the site maps to the correct location. Connected the network cable, plugged in the power cord, power up the new device. Printed out the configuration sheets, machine information sheets, set up the users to print to the new device, move the out of scope device to the designated staging area. Assigned assets tag to the newdevice.
• Booz Allen Hamilton - I configured new Xerox models Work Centre 5150 Copier/Printer/Fax, Color Qube 8870DN printer, Phaser 3635MFP Copier/Printer/Fax/Network Scanner, Phaser 6180MFP printer, Phaser 3600DN and Work Centre 7120 Copier/Printer/Network Scanner using the configuration templates provided along with installing the asset tags. After preliminary configuration I deployed the devices according to the site maps to the correct location. Connected the network cable, plugged in the power cord, power up the new devices, used personal laptop computer with crossover cable, log into the devices and ran through device check list to verify all configuration and functionality. Printed out the configuration sheets, machine information sheets, set up the users to print to the new devices, then move the out of scope devices to the designated staging area.
• ING Financial Partners INC - I configured new Xerox models Work Centre 5150 Copier/Printer/Fax and Color Qube 8870DN printer using the configuration templates provided along with installing the asset tags. After preliminary configuration I deployed the devices according to the site maps to the correct location. Connected the network cable, plugged in the power cord, power up the new devices, used personal laptop computer with crossover cable, log into the devices and ran through device check list to verify all configuration and functionality. Printed out the configuration sheets, machine information sheets, set up the users to print to the new devices, then move the out of scope devices to the designated staging area.

Confidential

Senior Network Technician

Responsibilities:

• Senior Network Technician Analyst Surveillance Monitoring Group, responsible for the daily operations of the AT&T DISA Joint Hawaiian Information Transfer System (JHITS) Network Operating Center that consolidates the Department of Defense (DoD) infrastructure; consisting of diverse, complex and multiple independently procured and managed networks for voice, d Confidential, and video into one centralized statewide network.
• Respond to network automated and verbal outage alerts by opening Remedy trouble tickets and coordinating with all parties involved, including on-site Tier II personnel, to rapidly resolve problems.
• Utilized excellent fault-isolation, interpersonal and telephone skills to keep all parties informed of progress and accurately document logs.
• Operate, manage, configure and Commission state of the art network element devices such as: Thales SONET encryptions, CISCO 15454 ONS, ADC Soneplex, Telco and M13 DS3 multiplexers, Fujitsu SONET, Marconi ATM, ZyXeL DSLAM, Routers, Channel Banks, SNMP, VSM, HP Open view, IDNX/Promina.
• Perform fault isolation and remote diagnostics using SNMP and management software tools to perform configuration management as directed and interpretation of network events and alerts.
• Operated in a 24x7 network operational control center environment.

Confidential

Senior Technician

Responsibilities:

• Operation and maintenance of electronic equipment; utilizing common and specialized tools in repair and maintenance of electro/mechanical equipment; utilization of test equipment, manufacturers' manuals, schematic diagrams and government procedures to operate and repair electro/mechanical equipment.
• Preparation of all required reports; assist higher level personnel in compiling d Confidential for reports, procedures and manuals and ensure proper maintenance of records and logs.
• Perform collateral duties in security, safety and logistics areas; comply with Confidential and Government safety program
• Participate in the deployment and retrieval of the underwater at sea sonar array and all other special tasks related to SURTASS operations. Alternate communication security custodian.

Confidential

Information’s Systems Technician

LICENSES AND S

Responsibilities:

• COMPTIAA+ Certified
• COMPTIA Network+ Certified
• COMPTIA Server+ Certified
• COMPTIA Convergence+ Certified
• Microsoft MCITP Windows Server 2008 Administrator
• Microsoft MCTS Windows Server 2008 Active Directory

CORE COMPETENCIES

Responsibilities:

• Telecom - Connectivity (T1, E1, DS3, OC3, etc.), Voice, Cable, DSL
• Applications - Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet Explorer
• Hardware Troubleshooting - Maintenance, Installation, PC Support, Remote administration (LAN/WEB), System Management tools
• Hardware Client - PC, Peripherals (phones, cameras, USB, etc.)
• Virtualizations Client - Microsoft Virtual PC
• Operating Systems - Windows Server 2003, 2008, Windows 2000, XP, Vista, 7
• Directory Services or Network Operating Systems - Active Directory
• Networking - TCP/IP Version 4 (IPV4)
• Firewalls - Windows default firewall
• Operating Systems - Installations, Troubleshooting, End user, Beta test, customer support
• Networking - Wireless encryption
• Help Desk - Escalation support, Internal support
• NSA Encryption Devices

MILITARY EXPERIENCE:

• Confidential Veteran.
• Radioman
• Information Systems Technician
• Communications Systems Technical Control Operator: 2313/2318
• COMESC/EKMS qualified: Communications Security, Electronic Key Management System
• User Level - SATCOM operations
• HF/UHF Communications (Voice and D Confidential )
• Knowledge of DISA and military directives applicable to communications stations operations