SUMMARY

• Administrative support duties: Server 2003, 2008, Windows 7, XP, SUSE Linux, AIX, HP/UX
• AutoCAD, Form - Z, Adobe Photoshop, Adobe Illustrator, MacroMedia Fireworks, Paintshop Pro, Quark Express, 3D studio max, and additional software experience
• Business system hardware purchasing, lease contracts, troubleshooting, repair, consultation, and integration
• Cisco CCNA
• Compaq Blade server management and Virtualization technologies, Microsoft Virtual Drive pro 8, and Vmware ESX
• Data validation support utilizing AB Initio Software including Key management and server updates
• Database administration, scripting, creation, deployment, production support and troubleshooting in DB2 7.2 EE, DB2 8.1 UDE, Access, SQL enterprise manager, Oracle, FoxPro based freight tracking, and DEC data entry
• Enterprise server monitoring tools: IBM Tivoli, HP Business Service Monitoring (BSM), HP NetView, Compaq Insight Manager, Dell OpenManage, IPmonitor, Sitescope, AutoSYS, Foglight, and BMC Patrol
• Expert Level support in MS Word, Outlook, Excel, PowerPoint, Access, Skype for O365 and older Office versions
• IBM MQ Series connection, administration and troubleshooting
• Internet Proxy connection, installation, troubleshooting, and policy administration through firewalls, frame relays, T1 - OC12 connections, NPS/ Radius servers, Bluecoat proxy software, DSL modems/ routers, and ISP dialup connections
• Intrusion detection, monitoring, and alert diagnosis: RealSecure, Symantec SEIM, DLP/ DCP, IPS, Qualys
• Job automation w. Control-M desktop, enterprise manager, VISUALjob for Control-M, WinTel scheduling, and Cron
• Local/ remote server and desktop backup administration, client installation, restoration, and troubleshooting using Seagate/ Veritas BackupExec, ARCserve 6.x and 2000, Tivoli ADSM storage management, and EDM for UNIX
• Lotus Notes 4x, 5x and Microsoft Exchange administration and database creation, Microsoft Skype, Microsoft Communicator, Microsoft Lync, Lotus Sametime, and Notes Buddy
• NT/ 2000/ 2003/ 2008/ 2012/ SUSE Linux Physical or VM server clustering, load balancing, SAN connection, partitioning, and hardware clustering over redundant SAN fiber switches
• Remote LAN/ WAN client administration: Microsoft SMS, Citrix Metaframe, Intel LANDesk, TCP/ IP utilities, Hyena 2.x, 3.0, F-Secure SSH Client, Avocent DSView, PCAnywhere, and Dameware
• Selection, Installation, and training of core business software: JD Edwards, Quickbooks Pro, LPS(Fidelity) MSP
• SharePoint 2010, 2007, 2003, Farm Administrator, Solution Architect, Designer, Administration, and content migration
• Sixteen current Microsoft Certified Professional accreditations and a CompTIA Security+ certification
• Web site creation, consulting, intranet metrics, distributed reporting, and site transfers using FTP/ sFTP as an Internet Information Server certified administrator (Webmaster) using IIS 4.0 to current and WebSphere 4.x, 5.x and 8.x
• WinTel/ AIX/ HP/UX scripting using PS, .net, Visual Basic, Perl, KSH, and native WinTel scripting languages

PROFESSIONAL EXPERIENCE

Confidential, Raymond, OH

Security Architect/ Analyst

Responsibilities:

• Attend meetings and conference calls reviewing security and business requirements with customers
• Conduct risk analysis for application/infrastructure projects
• VPN, Web Filtering and Proxy Services lead support engineer for Confidential
• Perform DNS Moves, Adds, and Changes
• Document security and risk findings
• 24 x 7 operations support for Information Security Operations

Confidential, Columbus, OH

Application Support Manager

Responsibilities:

• Enterprise Release manager directing 9 on-shore and off-shore resources
• Production support for Enterprise Systems mainframe and zOS distributed applications
• Provided escalation support for business critical mainframe WebSphere Application Server (WAS) applications and AB Initio automation scheduling deployments ensuring uninterrupted network connectivity
• Production ticket resolution, End User Request fulfillment, reporting, defect management, and change management processes
• Engaged 3rd party application support to diagnose and troubleshoot complex technical issues

Senior Application Support Analyst

Confidential

Responsibilities:

• 24 x 7 production support for Mortgage Banking applications
• Provided expert level support for Mainframe file transmissions, Windows servers, desktops and business process troubleshooting
• Production ticket resolution, reporting, defect management, and change management processes
• Engaged 3rd party vendors to remediate production problems, test and troubleshooting client and server software releases
• Identify firewall rule change requirements, test, and implemented new rules for 3rd party and vendor connectivity

Application Developer Lead

Responsibilities:

• 24 x 7 production administration and staff management in mixed WinTel/ Mainframe environment, supporting and troubleshooting ATMs, their associated application architecture, and network infrastructure on local and remote networks
• Provided reporting, coordinating upper management production issues meeting covering open Electronic Banking development initiatives and reviewing top production issues for upper management and LOB executive management staff hosted meeting with top vendors coordinating design, development, testing and production implementation of new hardware and software initiatives and drove open production problem resolution on a global scale

Senior Open Systems Engineer

Confidential

Responsibilities:

• Production administration support in mixed Unix/ WinTel environments, supporting and troubleshooting hundreds of file transfers, Abinitio file validation issues, UAT and Production code deployment, datacenter migrations, software change management, Visual Basic code troubleshooting\ modification, backups, and outsourcing development
• Database and application migration, AD domain migration, project management, capacity planning, engineering, implementation, configuration management tracking, and production support on AIX, HP/UX, Windows NT4, 2000, 2003
• Desktop application development, testing, packaging, release management, troubleshooting, and production support, including AD user domain migration and printing support
• Ctrl-M job automation development, staging, and production support for 144+ applications, hundreds of job tables across a mixed server environments in multiple time zones, coordinating automation across various LOBs, outside vendors, and clients