TECHNICAL SKILLS:

Operating Systems: Windows Server 2016, 2012 R2, 2008 R2, 2003 R2, CentOS 6.0, SUSE Linux Windows 10, 8.1, 8, 7, XP, Vista, 2000, NT, 9X, Mac OS X

Hardware: DELL PowerEdge Servers, HP ProLiant Servers, CISCO Routers & Switches, Hubs, Desktops/Laptops/Tablets (Dell, HP, Lenovo/IBM, Mac), Cisco/Fortinet/SonicWALL Firewall, RAID, NAS, Dell Compellent SAN, Backup Tapes, Datacenter Infrastructure

Software/Skills: Active Directory, Arcserve Backup, Aruba Wireless products, BitLocker Encryption, Blackberry Enterprise Server (BES), Cisco Call Manager, Cisco IP Phones, Cisco Jabber, Cisco NetFlow, Citrix XenApp, Citrix XenDesktop, Citrix Fundamentals, Clonezilla, CommVault CommServe, ConnectWise, Cylance, Dell Open Manage, DHCP, Direct Access, DNS, EMC, Error Reporting, Exchange Server, ESET, Firewall, FTP/SFTP, GOOD MDM, Graphics Design, Group Policy, Help - Desk, Service-Now System, HP Insight Manager, Hyper-V, IIS, Imaging, Imprivata Single Sign On, Juniper VPN, Kaspersky Antivirus, LAN, LANDesk, Linux, Microsoft Clustering MSCS, Microsoft Lync, Microsoft System Center Configuration Manager (SCCM), Microsoft SCOM, MobileIron, Mobile Device Management (MDM), NetApp, NetBackup, Office Communications Server, Office Suite 97-2016 (Outlook, Word, Excel, PowerPoint, Access, Project, Visio), OpenText, PowerShell, RMM Tools, Scripting, Server Maintenance and Configuration, SharePoint, Shoretel Phones, SMTP, Splunk, SQL Server, SSH, Symantec Backup Exec 2012, Symantec Endpoint Protection, Symantec Mail Security, Symantec PC Anywhere, TCP/IP, Technical Writing, Telnet, VB Scripting, VirtualBox, Visio, VMWare ESX, VMware vSphere, VPN, WAN, Web design, What’s Up Gold, Wingate Proxy, WINS, WSUS

PROFESSIONAL EXPERIENCE:

Confidential, Iselin, NJ

Systems Administrator

Responsibilities:

• Maintained production environment consisting of DELL PowerEdge and HP ProLiant Servers running Windows Server 2008 R2/2012 R2/2016 both physical and virtualized within a VMware ESX 6.0, Citrix XenApp 7.6, Microsoft Exchange Server 2013, and Microsoft SQL Server 2012 environment
• Took lead role for projects including Windows Server 2012 R2/2016 upgrades, Exchange Server 2013 migration, Microsoft Office 2013 upgrade, DELL Compellent SAN implementation, desktop hardware Windows 10 refresh, CommVault CommServe, MobileIron MDM, and other Enterprise Systems/Application rollouts
• Developed and executed procedures for IT Disaster Recovery testing exercises and identified improvements to strategy based on performing gap analysis of mission and business critical DR plans
• Resolved escalated Level 2 and Level 3 production issues via phone, remotely, or in - person as needed for environment consisting of hundreds of servers and over 1000 workstations across 80+ branch and back-office locations throughout New Jersey, New York, and Pennsylvania
• Automated manual processes and developed tools through PowerShell plus WMI Extensions, Batch, and VB scripting as well as managed Active Directory environment including designing Group Policy Objects
• Documented procedures, configuration, and policies for IT Staff as well as User Training Manuals for new and existing systems, applications, hardware, and network infrastructure within IT Knowledge Base

Confidential, Elmwood Park, NJ

IT Consultant

Responsibilities:

• Provided technical expertise to resolve escalated Level 2 to Level 3 Server and Desktop issues from ConnectWise ticketing system for various clients in the NJ/NYC area including several healthcare firms via phone, remotely, and on-site as needed
• Maintained production environment consisting of Windows Server 2012 R2, 2008 R2 servers and administered Active Directory, Exchange Server 2010, BlackBerry Enterprise Server, and VMware environments for different firms
• Performed Network Operations Center (NOC) services for financial firm Oppenheimer & Co. monitoring all US branches of firm, utilized external monitoring systems including What’s Up Gold & Riverbed, created custom branch reports, and followed procedures for all branch or system outages
• Assisted with projects including the company-wide migration of Windows XP to Windows 7 for healthcare firm consisting of hundreds of Windows XP machines

Confidential, DIselin, NJ

IT Support Analyst

Responsibilities:

• Provided day-to-day support and maintenance for production environment consisting of HP ProLiant and Dell PowerEdge servers, VMware ESX 5.5 hosted Virtual Servers, Desktops, Laptops, Printers, BlackBerry phones, and other IT systems for the North East region of organization
• Installed and maintained both physical and virtual servers running Windows Server 2012, 2008 R2 and also led P2V project converting existing physical servers to virtual servers using VMware vCenter 5.5
• Managed and administered Active Directory environment for 1000+ users (globally), designed and deployed GPOs, Exchange Server 2010, maintained backups using Symantec Backup Exec 2012, BES Server, Citrix XenApp 6.0 Clients, Microsoft Direct Access clients, Lync 2010 clients, and Microsoft SCEP clients
• Deployed new workstations running Windows 8.1/8/7 operating system and provided patch management, software distribution, hardware/software inventory keeping, and updates using Microsoft SCCM 2012
• Resolved Level 2 to Level 3 escalated incidents from Service-Now ticketing system, and updated or created new standardized training and other technical documentation for troubleshooting procedures

Confidential, Clifton, NJ

Network & Systems Administrator

Responsibilities:

• Provided 2nd, and 3rd level support for systems, applications and hardware troubleshooting technical issues until resolved for clients via telephone, on-site, or remotely as needed to minimize downtime
• Maintained Windows Server 2008 R2 production environment including: Domain Controllers, Exchange, SQL Server, IIS, File and Print Servers, Citrix, SharePoint, BES
• Managed Active Directory user accounts, designed and deployed Group Policies, Exchange Server 2007 mailboxes, administered VMware ESX 3.5 environment, and Symantec Endpoint Protection clients
• Built and deployed end-user laptops running Windows 7/Vista/XP and Mac OS X while providing both hardware and software support/training for applications including Outlook, SharePoint, XenDesktop
• Scheduled and rolled out security patches using SCCM, firmware updates, and other server upgrades while minimizing server downtime for HP and DELL servers

Confidential, New York, NY

Desktop Technician

Responsibilities:

• Equipment installing and testing of PCs, IP turrets, Cisco phones, Quad monitor displays, printer servers, video cards, hard drives, memory, and other computer peripherals
• Provide in-person as well as phone support to GS end users for hardware and software issues
• Worked alongside engineers to develop, maintain, and test network infrastructure throughout buildings
• Cloned and deployed new PC positions in trading room floors and trained end users on using Citrix
• Assisted with the execution of consolidation and infrastructural moves to various GS HQs