System Analyst Resume Profile

Objective

To continue building my career by obtaining a position that allows me to use my experience as a Desktop Analyst in a higher level role managing the hardware, software and support needs.

Professional Summary

Desktop Analyst with over eight years of experience including managing and supporting client hardware and software, networking hardware and software as well as proprietary in-house applications. Highly developed personal and communication skills greatly improve the translation from client issues to service needs and subsequent, timely support.

Experience

Desktop Support Analyst

Confidential

Reported to the Director of Enterprise Support and AVP of IT Infrastructure, responsible for supporting executive level employees based in Stamford, CT
Project lead on opening office space, including arranging contracts for cabling and security installations and equipment.
Order, install and maintain hardware on-site including Polycom VoIP phones, video conferencing equipment, projectors, laptops, Xerox MFD and peripherals
Create and implement updated images on client hardware
Manage software implementations and upgrades through network and in-person installations
Support executive level employees with technological needs including hardware and software installations, assisting with setup of equipment in meeting rooms and providing current upgrade and outage statuses
Provide training to new hires regarding protocols, legal issues regarding ownership, and application use
Working with separate teams to respond to and solve system outages

Accomplishments

Primary contact for all executive-level employees including CEO, CTO, CIO, COO, CFO, CMO and Chief Legal.
Chosen for simultaneous transfer with Senior Management to Stamford to support and manage the site independently
Recognized multiple times for work ethic and quality of work during quarterly, nation-wide departmental meetings

Utilized Technology

Windows OS XP, 7, 8, Server 2003, 2007 , OSX Mountain Lion, Mavericks , MS Office Suite, Outlook 2003/2007, MS Visio, MS Project, MS Office Communicator 2007 R2, Internet Explorer 7,8,9,10 and 11, I3 Interactive Client, DameWare, RightFax, Symantec PGP, Cisco AnyConnect, SharePoint, Active Directory/Exchange, LanSweeper, PDQ Deploy, Acronis Imaging Solutions, Kantech Workstation Console, TS Administration and Management, MobileIron, Xerox MFD, ThinkPad T440, X230 and X1 models, Lenovo M82 and M92 Tiny desktop towers, Polycom 355, 450, 460 and 6000 VoIP phones, ViewSonic and HP LED displays.

System Analyst

Confidential

Contracted by Boehringer-Ingelheim Pharmaceuticals to provide helpdesk support to all nine North American sites in the United States and Canada
Used developed communication skills to troubleshoot and resolve issues over the phone
Updated account information and security permissions through Active Directory and Blackberry Enterprise Console
Transferred issues that were not immediately resolved to appropriate departments with clear and concise information provided through our ticket system

Utilized Technology

Regional Campus Desktop Technician

Confidential

Primary support staff for the University of Connecticut's five major campuses in Waterbury, Torrington, Hartford, Storrs Mansfield and Stamford
Provided assistance to both staff and student equipment at a different site each day of the week
Installed and maintained pay-to-print systems at all sites including local service and service calls for hardware

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