Lead Systems Engineer Resume

SUMMARY

POS and PC Hardware and Software support professional with an extensive background in Networking and Customer Relations.
Expert with Windows XP and 7 Professional . Experience with user administration in Active Directory. Over 15 years of professional IT experience, Customer Relations and Technical Support management, which includes a cross matrix of skills in International Business, Market Analysis, IT Support, QA testing, POS and Network Communications Installations and programming.
Progressively builds and maintains successful client relations in a high - pressured environment.
Possess excellent written and verbal communication skills. Exhibit a high level of initiative and strong time management skills.
Heavy analytical and organizational skills.

TECHNICAL SKILLS

Hardware: Dell, IBM, Compaq, and Toshiba Laptop and Desktop PC’s, Cisco 800, 1800 . Catalyst 2960 routers/switches, Verifone VX570 Credit Card terminals, Adtran 600-1600 series, NCR POS systems

Software: Panasonic proprietary POS (Point-of-Sale) Application

Windows Operating Systems: Windows 95, 98,7, Windows XP Home and Pro.

Languages: HTML, XML

Database: MSS Oracle, SQL Server, Unix

Tools: PCAnywhere, VNC, Visio, Internet Explorer 7.0 FTP, Landesk, Kermit, Orion, Putty, Active Directory, Remote Desktop, CHAOS, Command Center, Empirum, Quality Center, SCCM, Share Point, Mastermind, Oracle 7, R.T.A., Citrix

POS Systems: Radiant /Aloha, Toshiba, IBM, Xpient, Panasonic, NCR

PROFESSIONAL EXPERIENCE

Lead Systems Engineer

Confidential

Responsibilities:

Install and configure NCR POS systems, Self Checkout Lanes, Dragon Scan Guns, and Signature Capture Pads in labs for QA testing, and visiting vendor performance optimization sessions.
Establish in lab network connection to a Cisco router and switches.
Responsible for upgrading designated POS systems to Windows7environment
Perform QA testing (Smoke test and Shakeout) on all newly built Open PC Web Terminals and Registers
Attend weekly environmental requirements meetings with Project Managers and Senior System Engineers to ensure all clients are built within the required SLA’s
Install security packages on all terminals and registers.
Assist the Project Managers and Project Leads in eliminating defects by analyzing, troubleshooting, and debugging technical related issues.
Updated all inventory changes in Sharepoint database
Documented all defects, system anomalies, and completed projects in the Quality Center ticketing center
Team lead of the “Environment Delivery Team”
Responsible for maintaining client delivery metrics and providing weekly team status reports to The Confidential Senior Management.
Liaison between Confidential team members and Confidential Management.

Confidential

Confidential /Service Manager

Responsibilities:

Build, configure, install and maintain commercial parking equipment.
Set up networking schemes for POS systems for parking equipment.
Read and prepare blueprints, building and electrical plans in order to complete equipment installs or repairs.
Perform procedural tasks (system backups, reviewing system reports, maintain peripherals).
Provide hardware or software assistance and problem resolution.
Order and maintain inventory of parking system parts (SkiData).
Install, rearrange and maintain low voltage cabling.
Computer Confidential, computer imaging and computer repair.
Up to 75% nationwide travel to install and maintain systems.
Administrative duties including; appointment setting, file maintenance and invoicing.
Also completed training for SkiData Parking Systems and have received certification.

Confidential

Service Supervisor

Responsibilities:

Build, configure, install and maintain commercial Point of Sale (POS) systems.
Set up networking schemes for POS systems.
Read and prepare blueprints, building and electrical plans in order to complete equipment installs or repairs.
Perform procedural tasks (system backups, reviewing system reports, maintain peripherals).
Provide hardware or software assistance and problem resolution.
Order and maintain inventory of POS system parts.
Install, rearrange and maintain low voltage cabling.
Computer Confidential, computer imaging and computer repair.
Up to 75% nationwide travel to install and maintain systems.
Administrative duties including; appointment setting, file maintenance and invoicing.

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