SUMMARY

• Detail oriented, organized, creative and analytical problem solver with ability to prioritize based on organizational best interests.
• Provide leadership and vision for the IT department including strategic planning of information systems
• Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment.
• Asset and hardware life - cycle management supported by a project management framework from initiation to closure.
• Strong Data warehousing skills including ETL and end-user access issues.
• Ensure project completion by coordinating resources and timetables with user departments, IT staff and data center employees.
• Strategic Planning, Positioned Confidential as an incubator tor for community investment, original ideas, and passionate leadership.
• Created RFP for technology Roadmap project, encouraging 7+ vendors to present their solution to replace three core applications.

TECHNICAL SKILLS

Storage: Pure, NetApp Filer/ FAS, NetApp, EMC VMAX, Iomega StorCenter, Buffalo Tera Station hardware and software RAID, FC, FCoE, iSCSI, CIFS, DFS, NAS and SAN clusters using Cisco MDS fabric switches, DCNM/Fabric Manager, QLogic, EMC Emulex HBA’s.

Networking: Cisco LAN/WAN/WLAN network hardware, CLI, database administration and Firewalls. OpenSwan IPsec implementation for Linux based software VPN tunnels

Languages and OS: Working knowledge of latest programming languages and expert knowledge of latest operating systems, including Microsoft Windows Server 2008/2012 (R2), Windows Server 2016, Windows XP-10; Active Directory, Exchange 2003/2010/2013/365 , IIS, SQL 2000-2016 (R2). Various Linux flavors including, SUSE, CentOS, RedHat, Ubuntu.WSUS/SCCM, IBM Tivoli Endpoint Manager, Desktop

Virtualization/Cloud/Orchestration/Automation: NetApp/ VMware vSphere / ESX(i) 4x-5x, vSphere vCenter Server 4.x-5.x, VDI/VMware View/Horizon Infrastructure, VMware vCloud Director, VMware SRM, vCOPS, Hyperic, vFabric suite, vRealize Suite, NSX (SDN), Xen Server, Microsoft Virtual Server (Hyper-V), MS Azure, Amazon AWS/EC2, Puppet, Bash, Python(light), vMA, vCLI, PowerShell

Virtualization/Cloud/Orchestration/Automation: Expert at installing, configuring and overseeing implementations NetApp/ VMware vSphere / ESX(i) 4x-5x, vSphere vCenter Server 4.x-5.x, VDI/VMware View/Horizon Infrastructure, VMware vCloud Director, VMware SRM, vCOPS, Hyperic, vFabric suite, vRealize Suite, NSX (SDN), Xen Server, Microsoft Virtual Server (Hyper-V), MS Azure, Amazon AWS/EC2, GitHub, Puppet, Bash, Python(light), vMA, vCLI, PowerShell, Chef, Code Two, Exclaimer Cloud.

Disaster Recovery/BCS: VMware SRM, VDR, NetApp SMVI (Snap Manager Virtual Infrastructure), VSC, DFM (Data Fabric Manager), EMC VSI, Computer associates ARC serve BrightStor for Windows, Windows 2003 /2000 / XP backup and restore technologies, EMC Retrospect Backup, vRanger Pro, Symantec Backup Exec, Symantec Endpoint Protection, Tivoli and a variety of other backup/DR technologies

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Senior Systems Administrator

Responsibilities:

• Collaborated with a very technically advanced and globally distributed cross-functional / global team.
• Closely worked with Cisco contract manufacturing partners at 50+ sites.
• Managed virtual resources in partner support companies to optimize service and case resolution.
• Interface with IT global architecture, development and business teams to develop next generation of platforms & services.
• Provided technical IT Systems Administration support to End-to-end data enablement processes & systems to meet operational performance goals.
• Lead resolution of complex issues with fulfillment of software, licensing, Virtual Parts and enablement data services.
• Supported a geographically spread-out infrastructure a diverse cross-functional supply chain community.
• Implemented, deployed and maintained network services including maintenance, monitoring, security, troubleshooting, disaster recovery, backup, upgrades, migration and other procedures to maximize availability
• Proactively implemented best practices and methods to enhance the infrastructure and increase availability and supportability.
• Implemented network topology, configuration and capacity planning for site enablement and decommission
• Customized and implemented system standards and policies.
• Set up experiments on networks, servers or systems to isolate, identify, and remedy complex failures.
• Involved in projects supporting the architecture team and development team on next generation of technologies, specifically operationalizing new platforms, services and enhancements.
• Wrote and executed python scripts to automate network related tasks

Confidential

Senior DevOps Engineer

Responsibilities:

• Collaborated closely with Frame Engineering teams building our next generation container technology
• Served as an expert resource debugging Windows related field issues with deployed customer environments
• Assisted Frame Solutions Architects in designing solutions for and onboarding complex customer environments and/or workflows
• Worked with Engineering and Product Management to define required feature enhancements
• Responsible for building tools to automate common manual tasks
• Scripted changes to CentOS and Windows Server 2016 configurations of Frame AWS instances using PowerShell, Chef and Bash
• Assisted the wider Technical Operations team in support of all 20,000 AWS Windows Server 2012/2016 and CentoOS Frame Platform instances
• Responsible for the deployment of new customer instances
• Created new VMware cloud solution in 6 and Hyper-V virtual environment
• Created platform level changes using Heroku
• Utilized Ansible to push complex and large deployments to Frame instances
• Monitored all AWS Frame instances using Sensu
• As a screening test for the job at Confidential .me, they asked me to create an OpenSwan Linux based IPsec tunnel between my home office and Amazon Web Services, as well as setup a domain controller and print server in my office which could be used from AWS over the tunnel.

Confidential, San Francisco, CA

Senior Database and Systems Administrator

Responsibilities:

• Developed the BI Strategy and a 3-year BI roadmap in alignment with the corporate goal
• Senior Infrastructure / Database Engineer responsible for both physical and virtual environments, including but not limited to multiple storage platforms, security, virtualization, Network, Active Directory management, automation and disaster recovery, spanning two datacenters.
• Performed all engineering duties related to EMC VMAX 10k/200k, EMC VNX
• Managed Cloud Migration Project to migrate from physical servers on premises to virtual private cloud hosting solution for core applications, email, and database servers
• Lead server and storage migration projects, included capacity planning and DR/BCP planning.
• Asset management assessment for both physical and virtual space, including creating PowerShell scripts to supplement automation tools.
• Managed project to create sandbox and preproduction environments for testing latest code versions
• Analyzed LUN/storage capacity for entire remote environment and made backup/data management recommendations accordingly.
• Responsible for Cloud migration / virtualization and storage project to a Virtualized Private-Cloud
• Created and maintained site to site VPNs between three co-location facilities and the Office in San Francisco, CA.
• Managed and Maintained Shoretel Phone System including Shore gear switches and packaged and pushed Shoretel Communicator using GPO/Desktop Authority
• Implemented DFS replication and published Remote Apps for all core applications.
• Managed and implemented P2V project converting 30+ physical servers into VSphere 5.1 virtual servers, storage/virtualization environment over 3 physical datacenters consisting
• Managed a Cloud Printing project which allowed all of the staff to print to a single print queue, staff were able to use their office RFID badge to retrieve print jobs at the nearest MFP, copier, or printer.
• Engaged all teams to develop DR/BCP plans for each department and overarching IT DR/BCP
• Installed and configured all network gear, including, Cisco Routers and Switches, Cisco ASA and SonicWALL Firewalls.
• Oversaw office move to new location, which included planning new server room layout, racking and placement of network gear, planned Ethernet/VOIP jack locations for 75 staff on two floors, coordinated with two ISPs to go live on move day.
• Project Managed BI tool and vendor selection project, ultimately selecting QlikView as BI vendor
• Managed project to migrate to Office 365, including Exchange Online and Azure Active Directory

Confidential, Sunnyvale, CA

Exchange and Web hosting support Engineer

Responsibilities:

• Provided hosting support for Exchange Server 2003 and 2007 on 20+ clustered domains to customers connecting to the servers using Outlook, Entourage, OWA, or POP/IMAP mail clients.
• Provided end user guidance and support for Confidential ’s Host Pilot control panel.
• Resolved all issues escalated from the Level 1 support team.
• Provided DNS related support for the migration of NS records to Confidential ’s name servers as well as the creation of A, MX, CNAME, and TXT records for customers.
• Administered BES (Blackberry Enterprise Server) and assisted end users with device activation and configuration.
• Maintained and administered all virtual web and Exchange servers using VMware ESX and Virtual Center.
• Reviewed message header information to resolve mail delivery issues.
• Diagnosed and resolved issues with HTML, CSS, ASP.NET 3.0 & 3.5, PHP, Java Script, ColdFusion 6 - 8 as well as IIS 6, 7 and Apache web servers.
• Documented support information in Confidential ’s internal and external knowledgebase.
• Provided Linux / Apache hosting support.
• Assisted management team with developing policies and procedures to provide a better support experience for the customer.
• Resolved issues with Customer databases in MSSQL 7, 2000, and 2008 as well as MySQL. Installed Customer SSL certificates in Apache and IIS 6, 7.
• Using Puppet, deployed/setup Windows IIS and Apache, Tomcat, installations for various web vApps in their Web server farm especially as it related to disaster recovery.
• Utilized custom scripts in bash, PowerShell, vCLI, Python and other various scripting languages/tools for generating reports, discovery, health checks and automation purposes.

Confidential, Mayville, ND

Student Help Desk Analyst

Responsibilities:

• Reported all server, and software issues to MIS manager.
• Documented calls and PC repairs with Clarify.
• Created and distributed images to student tablet PCs using Symantec Ghost
• Repaired machine hardware, replaced motherboards, wireless cards, memory, LCD panels, keyboards, and chassis. Troubleshot Wi-Fi issues as well as connected Ethernet issues.
• Provided support for MS Office 2003.
• Tutored students’ taking PC application/server courses.