SUMMARY

• Career Information Technology professional supporting Windows environments as a Systems and Network Engineer.
• Skills include the proficient use of a wide array of technologies and skills including Active Directory, VMware, load balancing, SQL Server, SAN/NAS, DNS, TCP/IP, etc.
• Well versed in supporting .NET applications in conjunction with Microsoft IIS administration.
• Survived and excelled in high - pressure, highly available, mission critical environments, while striving to provide outstanding interpersonal and organizational communication skills when working independently or in a team environment.

PROFESSIONAL EXPERIENCE

Information Technology Consultant & Owner

Confidential

Responsibilities:

• Experienced with Windows server (all flavors), and responsible as a consultant to maximize the cost effective use of hardware and software technology for clients on a tight budget.
• Provide contract services for projects relating to enterprise IT infrastructure design, POC, SaaS, IaaS, and Cloud computing.
• Past and future projects include servicing client needs for bare metal PC and server hardware, O/S and software installs, deployments, rack and stack of network, server, storage, security, and other hardware devices.
• Custom build small form factor Intel desktop pc’s and servers for business QA and Dev environments consisting of VMware ESX(i) and Microsoft Hyper-V clustered hosts.
• Support of virtualized DEV and QA environments for software development and testing of application code on VM’s using various Windows 2k8-2016 server and Linux Distro’s.
• Clients include large and small businesses from Fortune 100 companies to small Professional LLP's

Sr. Web Operations Engineering Consultant

Confidential

Responsibilities:

• Learned the internal business IIS .NET Web Applications (Einstein/Einstein 360) used by thousands of Confidential employees to design, build and test an internal software load balancing solution using the Linux version of NGINX Plus for 80+ unique URL's following an Agile Software Development methodology
• Defined NGINX configurations, Windows server routing, and what unique URL's went to what data centers
• The project also required the order, provision, and build through the service catalog of 100+ Windows and Linux servers in the Resiliency and BAU QA, Staging and Production environments
• Worked with the performance and load testing team to determine scale and performance of the new network design using NGINX as a Software Load Balancer
• Provided firewall, VIP and DNS entry requests through the service catalog.

Systems Engineer

Confidential

Responsibilities:

• Supported multiple aspects of the Kenexa SaaS product line using Windows Server 2000-2012 R2 and Microsoft Active Directory
• Management of numerous forest root domains with multiple child domains per forest
• Oversight of user accounts, file/share permissions, DNS and Static IP address inventory for global Data Center locations
• SME for PKI and SSL Certificate supervision for the procurement, purchasing and inventory of over 175 customer-specific and Kenexa-specific URL's via internal/public CA's
• Routine maintenance of multiple pairs of F5 Big IP LTM's including VIP's, SSL Client Profiles, Server pools and irule's.
• Monthly global staging and production server operating system patches for MS Windows servers using Shavlik Protect and code deployment's for specific Kenexa products
• SME for HP server hardware monitoring using HP Systems Insight Manager in data centers worldwide
• Third tier support working with developers, code release engineers and SQL DBA's to troubleshoot Microsoft IIS/ASP and .NET issues with Internet facing web applications
• Provided VMware VSphere 5.x for P2V, V2V, VM template management

Data Center Admin Consultant

Confidential

Responsibilities:

• Provided inventory and administration of data center hardware including HP P and C class blade servers and network related gear.
• Data center support of Windows, Exchange, BES/GOOD, Linux/Unix/Netware servers and Network gear including CISCO routers.
• Responsibilities included working with SAN/NAS storage (Compellent), SCCM, SCOM, HP SIM and backup (Commvault) related gear
• Active Directory administration including user and file system security
• Oversees day-to-day operations of production data center environment
• Oversees systems monitoring, backups, job scheduling, and systems management reporting
• Scheduled hardware upgrades, maintenance, and all environmental changes
• Developed procedures for the proper handling and disposal of equipment of EOL hardware

Project Manager & Technical Consultant

Confidential

Responsibilities:

• Assisted in the administration and coordination of data center power maintenance events requiring the shutdown of all data center server/SAN/PBX and network gear for the facilities departments to perform utility power work or UPS maintenance of 100+ data centers across North and Latin America
• The equipment included SAN/NAS gear, core network switches, Exchange servers, file and print servers, QA servers, Linux/UNIX servers, etc.
• These efforts relied on managing from end to end a host of IT support groups from around the globe for the successful completion of each data center power shutdown incidents
• Created and established a formal process or SOP to be used for North and Latin America data center shutdowns.

VOD Consultant

Confidential

Responsibilities:

• The engagement was to assist in the administration and maintenance of the SeaChange VOD infrastructure (Windows Server 2003 Platform of approximately 75 servers) in a testing lab environment to perform QA testing of new SeaChange software releases/patches and hotfixes as they relate to product bug fixes, major patch releases and product enhancements delivered from SeaChange
• The goal being to approve the software before being distributed nationwide to approximately 100 Confidential production sites and thousands of Windows servers.

Senior Product Support Engineer

Confidential

Responsibilities:

• Helped develop a VMware virtualization strategy employing ESXi and VMware Workstation for a non-production lab environment to duplicate a real world (live) SeaChange BackOffice configuration for QA testing purposes using Windows server 2003 VM's
• This strategy would allow for multiple different testing activities including root cause analysis of bugs, load testing and new product development testing
• The ROI of this effort for the lab was a reduced TCO, a smaller footprint of physical servers, lower power consumption and ease of reconfiguration when necessary
• Responsible for maintaining customer escalations for Confidential as it relates to video on Demand (VOD) related gear
• 3rd tier support and troubleshooting of VOD related servers that entail RF and IP based network troubleshooting
• Also serve as a project manager for Confidential specific open projects
• Developed key relationships with various middle and upper levels of management at Confidential to help drive critical goals for SeaChange to increase revenue potential and further the SeaChange and Confidential partnership
• Immersed myself into the Cable industry reading countless volumes of data from SeaChange and attended numerous training classes from SeaChange, Motorola and Cisco/Scientific Atlanta.

Systems Engineer

Confidential

Responsibilities:

• Duties included extensive experience with HP Blade technology for install and config of MS Windows 2k-2k8 R2.
• Build and maintain approximately 20 ESX servers with 150+ VM’s, config, support and maintaining MS IIS 5.0-6.0 for customer facing and internal users with complex backend database strategies using SSL certificates from internal and external CA's.
• Responsible for 24/7/365 international support for the Factiva product line with global operations and offices around the world with an environment of 350+ production servers and 900+ servers in multiple environments and Geo locations.
• Duties also involved IP LAN/WAN network troubleshooting in a multi domain, multi subnet and multi DNS zone(s) environment
• Participated in the installation of in-house written applications using soap, .NET and ASP code following a rigid change management process for version control
• Also responsible for participation on projects involving creating, architecture and brain storming new solutions for applications requiring fault tolerance and redundancy
• Lead on the M&A team that consolidated 30+ iBiz applications that critically leveraged MS AD from Factiva’s DNS to Confidential DNS causing little to no impact for approximately 1000 internal end users.

Network Engineer

Confidential

Responsibilities:

• The position involved providing Windows NT/2000 Server support for multiple domains of 50+ Compaq servers utilizing a LAN/WAN environment
• Duties include supporting TCP/IP, DHCP, Network performance monitoring of mission critical servers using Perfmon, Perfman and Compaq Insight Manager
• As network engineer responsibilities included configuring DNS, WINS, and the SME for MS Exchange 5.5 for approximately 250 user mailboxes.
• Responsibilities included telephone/deskside tech support for 200 internal users and thousands of external customers.
• Applications supported for in house staff include MS Office 97/2000 Pro/Premium, Windows 95-98, and Windows NT Server and Workstation.