SUMMARY

• Seasoned professional with 10 years of Change Management experience and 8 years of Data Center, Computer and Network Operations, and Technical Support in various technology areas of Computer Information Systems for organizations that operate in both local and global fields of Information Technology.
• Ability to manage, direct, lead others and to contribute to a high - performing workgroup by applying interpersonal and collaboration skills to achieve business deliverables Detail-oriented with strong technical skills and the ability to learn concepts quickly

TECHNICAL SKILLS

Technical Skills: Windows Server O/S (2003, 2008, 2010, 2012, 2016), Active Directory (User and Group administration, File and Printer Sharing, OU Creation and Management, DNS, Domain Controllers, Virtual and Physical Server builds, Server and Network Monitoring, Physical Servers (Dell, Cisco, HP, IBM), VMware venter ESXI 5.5, 6.0 (Virtual Servers), Change Management, RHEL Linux, Service Now and Remedy Ticketing Systems, LAN/WAN troubleshooting, Cisco Switches, Spectrum, EMC Networker Backup (File Level and Snapshots backups), EMC Data Protector Advisor, Patching (one-off), Security Center/Tenable, Bigfix, Microsoft Excel / Access / Word / PowerPoint / OneNote, Data Center Management (Rack & Stack, Cabling), F5 VIP Build (Traffic Management), Project Management, Splunk, IPAM DNS (Infoblox and Bluecat), Symantec SEP Manager, Printer Tools VPSX

Interpersonal Skills: Leadership, Oral and Written Communication, Critical Thinking, Decision Making, Teamwork, Ability to Work Under Pressure, Adaptability

PROFESSIONAL EXPERIENCE

Confidential

System Analyst

Responsibilities:

• Performed Change Management for Production Support
• Reviews and participates in ticket quality activities and address areas that need improvement
• Ensures Production Support processes (incident, request and event) are being executed correctly and with quality.
• Work with cross-functional teams and client resources
• Responsible for monthly Patching of Windows Servers via IBM Bigfix
• Trained, document, designed, tested and managed continual improvement of Server Decommission and Surplus Process
• Perform Server Decommission for Windows, Linux, Unix, and other Infrastructure Hardware both Physical and Virtual
• Design and developed VMWare Training Lab for 40+ co-workers to train and gain firsthand experience of various technology
• F5 BigIP Local Traffic Management (LTM) - Built and configured VIP for Web and Application traffic management
• Windows and Linux Server builds both Physical and Virtual (VMWare) servers
• Assist with server migration activates from G3 to G4 Network
• Assist Application Owners with remediation of server vulnerabilities

Confidential - Irvine, CA

Data Center Technician

Responsibilities:

• Performed Change Management for Data Center and attend CAB Meetings
• Rack, stack, and install servers, SAN, and other data center hardware
• Fiber and CAT5&6 cable knowledge
• Successfully Managed data center with 500 plus servers and hardware devices
• Managed backups for all servers with Backup Exec and worked with Vendor Iron Mountain to secure tapes off site
• Lead on all Data Center projects
• HP Open View monitoring of all Alarms and Alerts
• Performed all Cisco Switch configuration for bringing all servers up on the network
• Enterprise Admin for Active Directory
• Imaging for Windows 2003 and 2008 servers
• Followed all Process and procedures for setup, install, and configuration of all data center hardware
• Carry out system administration task such as software installation/updates, security patches, and hardware maintenance
• Assist senior level engineers in designing/modifying network systems, and troubleshooting of servers/devices, and application infrastructure
• Maintain accurate inventory of work tools equipment, and devices
• Perform Asset Management to maintain accurate CMDB of all datacenter Assets
• Data center Vendor Management

Confidential - Corona, CA

Service Desk Analyst

Responsibilities:

• Troubleshooting various types of computer systems, network products
• Creating and Tracking Trouble tickets using Remedy Management Software
• Configuring and troubleshooting Remote Access Software
• Troubleshooting Network Connectivity Issues for printers and other peripherals
• Mainframe Support - RACF, TSO
• Troubleshooting MS Office Suite Applications, Word, Excel, PowerPoint, Access
• Active Directory Password Reset
• Support and troubleshoot Health Care Data Entry Management Software
• Installation, Setup, configuration and troubleshooting of Lotus Notes Email

Confidential - San Diego, CA

Technical Support Specialist

Responsibilities:

• Travel throughout the United States installing and training utility companies on meter reading software and hardware for cities and utility districts
• Deployed, configured and troubleshoot wireless Bluetooth radio read utility system hardware and software
• Software testing, application backup, technical writer for meter reading hardware and software
• Responsible for maintaining proper documentation and backup of configuration files need in case disaster recovery is needed
• Report design for Confidential utility software using crystal reports
• Template design to insure cohesiveness of customers billing system software and Confidential utility software