SUMMARY:

IT Project Lead * Senior Deskside Support * Backup Network Engineer

SKILLS:

Microsoft Server 2003 - 2012

Cisco Routers, Switches, ASA’s, and Wireless Access Points

VMware (VSphere)

Exchange 2003 - 2013

Citrix 4.5 - 6.5

Infrastructure Management

DR Documentation

Audio/Video and Projector Support

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Performed Daily Backup Reviews of Servers, Desktops, and Laptops
• Worked Tickets through Connect Wise Ticketing System and LabTech
• Document all activities throughout the day through Connect Wise Ticketing System
• Troubleshoot desktops and printers
• Fortinet
• Veeam Backup
• Windows Active Directory
• Prepping PC’s and Monitor/UPS/PC installs
• Perform Windows Updates on desktops
• Network troubleshooting

Confidential

IT Project Lead * Backup Network Engineer * Senior Desktop Support Specialist

Responsibilities:

• IT Project Lead for recurring biannual corporate event at convention centers Confidential
• Designing of booth plans for power, network, and equipment
• Collaboration with vendors and placement of orders
• On-site build and support during event
• Backup Network Engineer
• Windows Active Directory
• Novell - Console One and Single Sign On
• WSUS Server Management
• Managing the Ghost Server, CloneZilla Server, slipstreaming OS with DISM, and creating golden images
• Windows 7 and Windows 10
• Sophos - Encryption management for laptops and maintenance of the tool
• Create KB articles and documentation on resolution of an assortment of IT issues
• Provide Desktop Support for over 1600 end users
• Bomgar, RDP, Service-Now (SNOW) Ticketing System
• Desktop and laptop deployments, new process implementation and end to end management
• Trend Micro - Antivirus policy implementation, maintenance of desktops and laptops, and managing their compliance
• Office 365 Admin
• Office 2007, 2010, 2013, 2016, Lync, and Skype
• Visio 2013
• Cisco VPN Support
• Audio/Video and Projector Support
• Printer configuration, installation, troubleshooting, and maintenance
• Re-curing PC Refresh Project

Confidential

IT Infrastructure Support Technician

Responsibilities:

• Disaster Recovery - Inventoried equipment within infrastructure to create a disaster recovery book with Visio floor plans and infrastructure assets data
• Documentation of assets, contacts, and procedures
• Participated in rehearsals
• Scenarios
• Windows Active Directory
• VMware (VSphere)
• Citrix 6.5
• Avaya Phone System
• Barracuda Web Filer
• WSUS Server Management
• Multi-tasked and prioritized many different individual projects, team projects, and workload
• Managed computer warranty project
• Managed electronic recycling program
• Managed documentation on SharePoint
• Assessed and maintained infrastructure inventory
• Created documentation for troubleshooting and install procedures
• Participated in network cutovers - Configured, Installed, and troubleshooted Cisco routers and Cisco switches
• Racking servers, routers and switches in network closets, racks and c-boxes and cable patching
• Installation of SonicWalls and Cisco ASAs - VPN configuration and troubleshooting
• Installed and managed Cisco Meraki Wireless Access Points
• PC/Server Builds - OS installation, software installation, hardware installation, and configurations
• Imaging/cloning of PC’s with Clonezilla, Acronis, and Ghost
• Software and hardware troubleshooting
• Managed computer’s anti-virus through Trend Micro Server
• Computer and network/wireless troubleshooting
• Wireless configuration of Windows 7computers, Apple computers (Mac OSX), iPads, iPhones, and Android phones
• Printer configuration, installation, troubleshooting, and maintenance
• DameWare, RDP, SpiceWorks
• Office 2007 and 2010
• Visio 2010 and SharePoint 2010
• Re-cabling network closets as needed
• On-call rotation 24/7 support
• Purchasing equipment for clients through multiple vendors
• Monitoring of WAN/LAN/WLAN through Solar Winds Netflow
• Point of contact with ISP and responsible for contacting Comcast Metro-E and offices for network outages

Confidential

IT Field Support Engineer

Responsibilities:

• Created documentation for troubleshooting and install procedures
• Multi-tasked and prioritize projects and workload
• Created list of hardware capable XP Pro machines requiring migration to Windows 7 Pro prior to PC refresh project - participated with team members in PC refresh project to migrate from Windows XP Pro to Windows 7 Pro
• Help Desk support and Field support
• Configured, installed, and managed Cisco Meraki Wireless and Motorola Access Points
• Installed Sophos encryption on all company laptops existing within infrastructure with other team members
• Windows Active Directory
• VMware - VSphere
• Citrix 4.5 - 6.5
• WSUS Server Management
• Avaya Phone System Support
• Barracuda Web Filer
• Computer and network/wireless troubleshooting
• Wireless configuration of Windows XP computers, Windows 7 computers, Apple computers (Mac OSX), iPads, iPhones, and Android phones
• Printer configuration, installation, troubleshooting, and maintenance
• Re-cabling network closets as needed
• Assisted in team projects
• Installation of SonicWalls and Cisco ASAs - VPN configuration and troubleshooting
• Participated in network cutovers - configure/troubleshoot routers and switches
• PC/Server - OS installation, software installation, and hardware installation, configuration
• Racking servers, routers and switches in network closets, racks and c-boxes and cable patching
• Imaging/cloning of PC’s with Clonezilla, Acronis, and Ghost
• Software and hardware troubleshooting
• Managed clients anti-virus through Trend Micro Server
• Office 2007 and 2010
• Visio 2010
• On-call rotation 24/7 support
• Purchasing equipment for clients through multiple vendors
• Tape Backup - ComVault
• Monitoring of WAN/LAN/WLAN through Solar Winds Netflow
• Point of contact with ISP for network outages

Confidential

Help Desk

Responsibilities:

• Created documentation for troubleshooting and install procedures
• Windows Active Directory
• Citrix 4.5
• Configured, installed, and managed Motorola Wireless Access Points
• Avaya Phone System Support
• Printer configuration, installation, troubleshooting, and maintenance
• SonicWall VPN configuration, installation, and troubleshooting
• Help Desk support and Field support
• Purchasing equipment for clients through multiple vendors
• Re-cabling network closets as needed
• Imaging/cloning of PC’s with Clonezilla, Acronis, and Ghost
• Office 2007 and 2010
• Software and hardware troubleshooting
• Managed clients anti-virus through Trend Micro Server
• Wireless configuration of Windows XP computers, Windows 7computers, Apple computers (Mac OSX), iPads, iPhones, and Android phones
• Computer and network/wireless troubleshooting
• Tape Backup - ComVault

Confidential

Help Desk

Responsibilities:

• Created documentation for troubleshooting and install procedures
• Windows Active Directory
• Citrix 4.5
• Avaya Phone System Support
• Printer configuration, installation, troubleshooting, and maintenance
• SonicWall VPN configuration and troubleshooting
• Installed and managed Motorola Wireless Access Points
• Help Desk support and Field support
• Purchasing equipment for clients through multiple vendors
• Re-cabling network closets as needed
• Imaging/cloning of PC’s with Clonezilla, Acronis, and Ghost
• Software and hardware troubleshooting
• Managed clients anti-virus through Trend Micro Server
• Wireless configuration of Windows XP computers, Windows 7computers, Apple computers (Mac OSX), iPads, iPhones, and Android phones
• Computer and network/wireless troubleshooting
• Tape Backup - ComVault

Confidential

Wireless Network Engineer

Responsibilities:

• Performed wireless surveys using Air Magnet Software - compiled heat maps, and created documentation used for future network design. construction, network cutovers
• Equipment/OS inventory and documentation uploaded to SharePoint
• Configuration, installation, and troubleshooting of routers, switches, and wireless access points for network cutovers
• Racking Cisco routers and Cisco L2/L3 switches in MDF’s/IDF’s, racks, c-boxes, and cable patching and re-cabling network closets as needed - Copper/Fiber
• Wireless NIC installs, computer and network/wireless troubleshooting
• Wireless configuration of computers - Windows XP, Windows 7, Apple (Mac OSX), and iPads