Professional Profile:

• Secret Cleared seasoned IT professional with comprehensive front end desk side, as well as a back end Infrastructure skillset with process improvement, systems integration, workflow design, project management, leadership, process modeling, testing/quality assurance, customer service, project management, estimating, and vendor relationship skills.
• Proficient problem-solver who envisions business and technical perspectives to develop workable solutions.
• Motivated achiever who guides organizations in applying technology to business settings, provides added value, and creates project deliverables in a timely manner.

Areas of Expertise:

• Solutions Architecture and Engineering
• Cloud Design, Implementation and Configuration
• Client Road Mapping and Migration Planning
• Private Cloud Configuration using Microsoft System Center
• Windows Image Engineering Deployment
• Process Planning Documentation
• Network, Server, and Desktop Troubleshooting
• Microsoft Windows Implementation Troubleshooting All Versions
• Microsoft Office Suites Versions 2003, 2007, 2010
• Infrastructure Connectivity Fiber, CAT5 CAT6
• Group Policy Planning and Implementation

Professional Experience

Confidential

Summary:

• Senior Solutions Architect and Project Engineer responsible for not only thoroughly researching and testing new technologies, but also scoping and architecting client solutions, and then implementing small and large scale solutions for various clients. Additional time is spent troubleshooting and resolving hardware, software networking issues on a broad range of hardware types and configuration, operating system and software installations. Also, Mentoring junior technicians and engineers on various technologies, implementation best practices and procedures.
• Duties Include: Cloud Migration using Office 365 and Azure
• Architect Client Solutions to Assist the Sales Process
• Work with clients to make sure designed solution is a success
• Manage, Maintain and Utilize Testing Labs for R D
• Perform Proof-Of-Concept for clients and colleagues
• Put together ROI documentation to compare various solutions
• Perform Onboarding Design and Scoping
• Mentoring and Leading Senior and Junior Engineers on Various Projects
• Training and education Senior Leadership and Sales on new Process and Procedures
• New Product Research Development Price quoting Projects and Orders Prepare Technical Project Scopes for use during implementation All levels of Hardware Software Troubleshooting Active Directory Implementation, Planning, and Consolidation Terminal Server and Remote Access support and configuration Group Policy Planning and Implementation Managed Anti-Virus Implementation, Support, and Re-Configuration Design and Implement Networking Services Design and Implement File and Print Services Implement, Configure, and troubleshoot various Firewalls Fortigate, Cisco, Juniper, TMG, and SonicWALL Implement and Decommission Servers, Switches, PC's, and cabling when needed. Virtualization Support Server Application Physical-to-Virtual P2V Planning Implementation Windows OS Compatibility Testing Windows End-Of-Life Migrations to new OS 7 8.1 Windows Server End-Of-Life prep Application Compatibility Testing Install and Test all versions of Microsoft Windows and Various other products on new and old hardware to verify compatibility SQL Server/SQL Server Cluster Deployment Developed new Windows LTI deployment method using MDT 2013 to ensure a uniform configuration

Confidential

Summary:

• MS Consultant working with almost all areas of System Center 2012 and as well as prior versions, and specializing in Orchestrator, Virtualization, Windows Engineering and Deployment Methodology.
• Confidential
• Project Purpose: Assigned to improve the deployment methods of Locations
• Description: We completed this project by not only resolving the deployment issues of Region 8, but ended up designing a deployment system in a Parent/Child relationship with MDT 2012, due to budgetary constraints, which allows their HQ to manage all of the deployment images while still allowing the local regions to manage local settings and applications.

Technologies Used:

• Windows 7
• Implement Light Touch Installation LTI Strategy
• Implement Zero Touch Installation ZTI Strategy
• Implement Windows 7
• Windows Server 2008 R2
• Design DHCP Services
• Configure BitLocker
• Implement BitLocker
• Office 2010
• Implement Office 2010 Image

Confidential

Description: The agency was moving to a new building and wanted to mirror their old site with improvements. We were able to complete this project flawlessly and was also asked to remediate a System Center Data Protection Manager issue which was also done.

Technologies:

• Design and Implement Hyper V
• Implement SAN Solution for Virtualization Hyper V
• Architect System Center Data Protection Manager SCDPM
• Design and Implement Custom Data Protection Solution SCDPM
• Configure System Center Data Protection Manager SCDPM

Confidential

Description: I was able to utilize a budget to fully design, order, construct and implement a datacenter to allow projects for internal customers. This involved doing a full installation of the Brand New Datacenter Solution.

Technologies:

• Design and Implement a Hyper V solution
• Architect System Center Virtual Machine Manager
• Implement System Center Virtual Machine Manager Solution
• Design and Implement System Center Configuration Manager 2007
• Architect System Center Data Protection Manager SCDPM
• Design and Implement Custom Data Protection Solution SCDPM
• Design System Center Operations Manager 2012 SCOM
• Design Zero Touch Installation ZTI Strategy
• Design Light Touch Installation LTI Strategy
• Implement Windows Server 2008 R2 Image
• Design and Implement DHCP Services
• Design File and Print Services
• Design and Implement Desktop Image for Windows 7

Confidential

Project Purpose: To integrate their current ticket system with Operations Manager utilizing Orchestrator.

Description: We were able to integrate their current CAPRS ticketing system with Operations Manager 2012 using System Center Orchestrator. We also integrated their VMware monitoring capabilities with Operations Manager and Orchestrator using VEEAM which is a 3rd party add in.

Technologies:

• Integrate System Center Operations Manager SCOM with 3rd Party Solutions
• Design and Implement System Center Operations Manager SCOM
• Implement Management Pack Implementation and Tuning SCOM
• Architect System Center Orchestrator/Opalis
• Implement and Configure System Center Orchestrator
• Design Implement System Center Orchestrator with 3rd Party product integration
• Design Implement System Center Orchestrator with System Center Integration

Confidential

Project Purpose: Deployment Modernization

Description: Improve the Department of State Deployment Method by Upgrading to System Center 2012, create a new Windows 7 Image, Silent Install Package Creation through App-V and standard MSI.

Technologies:

• System Center Configuration Manager
• Design and Implement System Center Configuration Manager 2007
• Implement System Center Configuration Manager 2012
• Migrate To System Center Configuration Manager 2012
• Design Desktop Image for Windows 7
• App V Package Creation, Testing and Deployment into Configuration Manager
• Architect and Present System Center Orchestrator

Confidential

Summary:

Responsible for all areas of support from simply building customer relationships to researching and deploying new technologies, solutions and services. Responsible for maintaining customer specific SLA's, Reporting to Regional Management, and managing and maintaining local support.

Datacenter Manager/Network Engineer

Duties Included:

• Construct and Support Customer Lab Environments to allow for the best experience possible.
• Project Management
• Develop proof-of-concept environments so that the customers may test various Microsoft products within their labs.
• Install and Test all versions of Microsoft Windows and Various other products on new and old hardware to verify compatibility
• Install and Decommission Servers and Switches, PC's, and cabling when needed.
• Active Directory Setup and Configuration.
• All levels of Hardware Software Troubleshooting
• Process Review and Implementation
• Datacenter Hardware Mapping
• SAN Management on EMC, NetApp, EqualLogic, Left-hand, HP, XioTech systems using Fiber, iSCSI, and Direct Attached storage.
• Virtualization Support Server Application
• LAN/WAN setup and configuration HP Cisco switches

Confidential

Duties Included:

• Install and Support all desk side equipment PC's Monitors, Printers Cabling
• Software Support of over 600 local applications
• Design and Maintain Operational Support Knowledge Base of over 1200 Applications.
• Tier 1 Laptop Support
• Sales Laptop and Printer Support
• Office Move Planning and Execution
• Contract management of SLA Service Level Agreement , TOT Time On Task , and QA Quality Assurance and Ticket Count and Completion.
• Management of all Hot and Cold inventory.
• Remote Management Support
• Basic Local Server Support of File and Remote Access Servers
• Basic Local Switch and Infrastructure Support
• Conduct IT Forum with all department heads to review all present and possible problems for fast resolution.
• Install and Support all desk side equipment PC's Monitors, Printers Cabling
• Office Move Planning and Execution
• Management of all Hot and Cold inventory.
• Remote Management Support
• Basic Local Server Support of File and Remote Access Servers

Confidential

Duties Included:

• Onsite Maintenance and Upgrades of User Equipment
• Onsite Maintenance and Upgrades of Server Side Equipment
• Project Management
• Software Troubleshooting and Upgrades