SUMMARY

• Solutions - oriented Senior Engineer wif notable success directing a broad range of IT initiatives while participating in planning and implementation of Cisco systems solutions in direct support of targeted objectives.
• Currently seeking a position dat will TEMPeffectively utilize acquired technical skills and abilities while demonstrating a track record of increasing responsibility in leading projects and coordinating wif user departments in system design and deployment.

Core Competencies

• Highly qualified and extensively trained IT professional wif over 13 years of experience in network and system engineering.
• Proficient in WAN and LAN technologies
• Expert in configuring, installing and troubleshooting Cisco routers, switches and firewalls.
• Excellent process noledge about Incident Management, Change Management and Problem Management.
• Develop exceptional relationship wif co-workers, management, partners and vendors.
• Excellent communication and problem solving skills.

TECHNICAL SKILLS

Switching: Cisco 2900,3600,3700,3800,6500 & Nexus 7k, 5k, 2k VPC, VSS, VTP, Port-Channel, RPVST+ etc

Routing: ISR G1, G2, ASR, OSPF, EIGRP, BGP, HSRP, MPLS, DMVPN

Security: Cisco ASA, Palo Alto and Checkpoint, Cisco ACS, ISE, GETVPN, PKI

Cisco UCS: Fiber Interconnect, Blade Servers and Rack Servers

Wireless: Cisco Aironet Access Point, Flex7500, WLC5500, WLC2500, 802.11a/b/g/n wireless standards.

VOIP: Cisco Call Manager (CUCM and CME), Cisco Unity, (CUCX and CUE), IP Phones (Physical and Soft), SIP, H.323 Protocols, Codecs.

Network Mgmt: SolarWinds Orion, Cisco Prime, HP Openview, Microsoft SCOM, SNMP, CA UIM.

Documentation: MS - Visio, Powerpoint, Excel

Application Servers: Microsoft Active Directory 2003 and 2008, Microsoft Exchange Server 2003, 2007, 2010 & 2016, Microsoft SCCM, VMWare (ESX and ESXi), Citrix Presentation Server and XenApp, Blackberry Enterprise Server, Symantec Netbackup, Backup Exec, ArcServe, VRanger Pro, RSA Autantication Manager (6.0 & 7.0)

Operating System: Windows 2000/XP/Vista/7

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

IT Officer - Senior Network Engineer

Responsibilities:

• Responsible for managing and maintaining teh Bank’s whole US network wif core focus on network availability and security
• Led teh design and successful setup of teh company’s new headquarters wif triple redundancy and a seamless transition for all teh users moving to teh new location.
• Successfully implemented certificate based autantication for DMVPN and GETVPN infrastructure.
• Implemented 802.1x autantication using Cisco ISE.
• Led teh email migration from Lotus Notes to Exchange 2016.
• Led teh design and successful completion of teh datacenter migration of teh daughter company to teh company’s hosted co-location.
• Led teh network design from company’s end for successful cutover from teh hosted online banking to a vendor provided cloud based solution.
• Configured and maintained all network equipment to meet teh security compliance as per teh recommended standards.
• Analyzed teh network performance through teh use of various network monitoring and reporting tool and provided teh statistics to teh senior managements on weekly and monthly basis.
• Worked closely wif vendors, partners, service providers, project managers and colleagues to prepare and review teh scope of work and project requirement documents in line wif end use requirements and corporate objectives.

Confidential, Parsippany, NJ

Senior Analyst IT Operations

Responsibilities:

• Network set-up of new Confidential stores wif connectivity to teh existing MPLS AVPN network and DMVPN network.
• Configuration of teh Cisco Call Manager for local call routing.
• Worked on teh setup of teh DMVPN infrastructure using teh local ISP.
• Configured teh load balancer for teh server load balancing as per teh requirements from teh application team.
• Upgraded firmware on Cisco routers, switches, WLC, IP Phones, etc.
• Resolved VPN related issues including DMVPN, GRE over IPSEC and Remote VPN (Cisco Anyconnect).
• Identified and troubleshoot all VoIP related issues for all Confidential metro and retail locations.
• Configured teh firewalls as per teh project and application requirements..
• Configured application servers using Microsoft SCCM.
• Troubleshoot application servers ( physical and virtual)
• Worked closely wif IT Security team for setting up RSA Autantication Server.
• TEMPEffectively used Microsoft SCOM for all application server monitoring and EMC SMARTS and Solarwinds Orion for network monitoring.
• Worked closely wif Backup team to restore data using Symantec Netbackup.
• Responsible for maintaining teh Network monitoring environment for Confidential using EMC SMARTS and Solarwinds Orion monitoring suite.
• Responsible for efficient IT Operation of Confidential ’s global network consisting of more than 200 retail stores.
• Worked as an escalation contact for Confidential ’s IT Service Center.

Confidential, Morristown, NJ

Network Operations Center Engineer

• Responsible for setting up teh monitoring tunnel between clients and Confidential .
• Integral member of teh NOC team responsible for proactively managing and maintaining teh network infrastructure (Core and Systems) for more than 25 clients
• Administered Microsoft Windows Server (Active Directory) for multiple clients wif user base ranging from 100 to more than 1000 + users.
• Administered, Maintained and Managed Exchange 2003 and Exchange 2007 servers for internal IT and also for multiple clients
• Configured RSA Autantication manager servers for new clients dat used company’s hosted two factor autantication service for secure network access.
• Configured Blackberry Enterprise Server for Confidential .
• Configured various windows serves (file server, Print server, Terminal server etc) as per client SOW.
• Administered, Maintained and Managed Citrix Presentation servers for multiple clients
• Extensive experience wif VMWare infrastructure.
• Configured backup jobs for clients using ArcServe and Backup Exec and also configured cloud based backup solutions.
• Configured backup jobs for backing up Virtual Machines for organization and also clients
• Upgraded IOS on Cisco routers, switches and firewalls as required.
• Modified Cisco router configuration for clients.
• Installed and configured Cisco Smartcare appliance for clients.
• Individually racked servers at datacenters and also cabled it neatly.
• Provided end user support for organization and also onsite support for client users for issues wif their computer, network access, network printing and other issues.
• Helped clients wif their DNS provider switching by making sure dat all teh changes are made for seamless access.
• Experience wif Cisco Unified Messaging System in setting up IP phones, voicemails, automated call handlers etc.

Confidential

Systems Engineer

Responsibilities:

• Responsible for monitoring of all BT managed routers in UK and logged faults for teh alarms captured.
• Troubleshoot and identified teh issue by logging into teh router and opened a trouble ticket accordingly either wif teh provider or wif teh hardware vendor.
• Worked as teh first point of contact for all teh BT employees in UK (100% phone support).
• Responsible for creating tickets for teh problems related to PSTN lines and for private circuits using CSS and CAMSS.
• Ensured dat teh alarms were cleared wif 100% customer satisfaction wifin teh stipulated SLA.
• Maintained a report wif list of teh ticket status on weekly and monthly basis for upper level managers and management in UK.
• Efficiently analyzed all tickets logged and created a report to determine different levels of issues
• Audited tickets created by team members for quality measures and also did quality enhancement.
• TEMPEffectively worked closely wif other BT departments and also wif BT engineers and suppliers.
• Handled Escalations for team members.

Confidential

Technical Support Engineer

Responsibilities:

• Handled calls for Confidential, a division of Cisco products, wif 100% phone support handling approximately 30 - 33 calls a day.
• Calls entailed to configuring and troubleshooting teh issues related to Confidential wired and wireless devices.
• Contributed to teh product non issues team for Confidential a division of Cisco products, handling and determining common issues for a particular product
• Implemented simulation in teh lab and found solutions to resolve many issues
• TEMPEffectively configured customer devices remotely maintaining 100% privacy for their data.
• Created and maintained VPN tunnels using Confidential VPN routers and VPN client software.
• Orchestrated training for teh new employees as TSE’s and assisted them in responding to customer issues
• Efficiently handled level 1 escalation.