Career Objective

Experience

Committed to professionalism, highly organized, work under strict deadline schedules with attention to details and perfection, have excellent written and verbal communication skills. The position should provide me with an opportunity to utilize the technical, logistical and managerial skills that I have gained over the years.

PC Technician

• Contracted by Career Match Solutions
• Experience configuring, imaging, maintaining and troubleshooting Windows XP and Windows 7 based desktops, laptops, tablets and toughbooks
• Knowledge of basic Linux Commands
• Basic understanding of Cisco switches, routers and TCP / IP networking
• Load image and create/manage/change configurations of client profiles on computing device using Windows Operating Systems ie Windows 7
• Add client devices to a domain and resolve issues that may occur because of changes to the clients' computing environment under this contract.
• Manage multiple client Active Directory profiles on a single computing device.
• Protect user data and user profiles so as to ensure that any action taken will not prevent the user from completing their tasks/assignments/using the computing device.
• Install, configure and support Microsoft Office on a PC.
• Install, configure and support VM Ware
• Install, configure and support Microsoft Outlook on a PC.
• Install, configure and support VPN /remote connectivity
• Install, configure and support Java, Sharepoint and SAS
• Software deployment and licensing
• IT asset tracking and management
• Install, configure and support McAfee Suite and/or Symantec Anti-Virus software on a PC
• Operations Manager/ SR Video Conference Engineer/ SR Technical Analyst

Confidential

Manage and increase the effectiveness and efficiency of Support Services HR, IT, Logistics and Finance , through improvements to each function as well as coordination and communication between support and business functions.

Software deployment and licensing

• Experience configuring, imaging, maintaining and troubleshooting Windows XP and Windows 7 based desktops, laptops, tablets
• IT asset tracking and management
• Install, configure and support VPN /remote connectivity

Cisco VOIP

• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, instant messaging or telephones.
• Development of individual program budgets
• Provided trouble shooting via web ex
• Extensive knowledge and experience with video-conferencing VC systems, products, components, and vendors.
• Install, configure and support Java, Sharepoint and SAS
• Implementing new POS systems to New and Existing customers
• Basic understanding of Cisco switches, routers and TCP / IP networking
• Knowledge and Experience with Database management systems DBMS
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones, Instant Messaging and two-way radios.
• Supporting and advanced troubleshooting of video conferencing technologies including H.323, H.264, H.221, SIP with a variety of endpoints both software based and hardware based Cisco/Tandberg/Polycom
• Performed various administrative duties
• Knowledge of basic Linux Commands
• Familiar with Cisco Bring Your own Device and Mobile Device Management
• Invoicing to funding sources, including calculation of completed units of service.
• Knowledge of CPM Principles
• Knowledge of Computerized maintenance management system CMMS
• Experience in Working in off shore development teams
• Integrating diverse video collaboration technologies into seamless experience for participants e.g., integrating Cisco Video endpoints with MS Lynx and Jabber clients
• Strong knowledge and experience in designing and installing integrated videoconference build-outs with competency in programming touch panel controllers and other equipment
• Supervise and coach office manager on a weekly basis.
• Cisco Unified Communications Manager as it relates to Video integration, routing, and registration.
• Reconciling monthly activity, generating year-end reports, and fulfilling tax related requirements
• Expertise in Windows 7, Microsoft Office 2010/2013 Suite, Active Directory Administration, and Citrix
• Service Desk team management
• Coordinate the RMA parts replacement in support of standard customer maintenance agreements
• Analyze and rectify customer / technician concerns using establish procedures.
• Installed and maintained routers, printers fax machine, computers
• Pay Train new personnel on inventory flow and inventory data recording procedures
• Creating ,Maintaining and enforcing a process for Return Materials Authorization
• Develop, create and implement customer information for the customer data Hub
• Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting Disbursement of checks for agency expenses
• Maintaining Intersection's archival and administrative

Experience with Windows Server

Managing day to day processing of accounts receivable and payable using QuickBooks, producing reports as requested

• Develop, maintain and monitor all accounting systems and procedures capturing all pledges, billings and receipts and for the recording of all revenue transactions, recommend and implement improvements to systems.
• Knowledge of tax and other compliance implications of non-profit status
• Prepared information and input for the salary budgets.
• Develop long-range forecasts and maintain long-range financial plans.
• Prepare annual audit and be a liaison with all outside vendor.
• Organizational Effectiveness
• Administration Scheduling using TMS
• Upgrading Firmware for all Cisco endpoints
• Working knowledge of the following technologies but not limited to:
• CODECs Cisco, Tandberg and Polycom
• Cisco VCS, VCS-E, TMS Cisco Meeting Place and Codian Bridge with 8510, 8710 blades

Network Engineer/Logistics SR Project Manager

Confidential

• Contracted By Tek Systems
• Provided trouble shooting via Web EX
• Provides trouble shooting with Tandberg products
• Remote technical support for all types of video conferencing
• Provide ongoing preventative maintenance including software upgrades, equipment testing, and user training.
• Knowledge with Windows Media, QuickTime and Flash working with TMS
• Experience working in Virtual Networks.
• Experience working with Jabber
• Install, configure and support VPN /remote connectivity
• IT asset tracking and management
• Cisco VOIP
• Experience working with incident/change/request management systems Magic, Remedy
• Coordinate the RMA parts replacement and dispatch of service technicians in support of standard customer maintenance agreements
• Analyze and rectify customer / technician concerns using establish procedures.
• Working knowledge of the following technologies but not limited to:
• CODECs Cisco, Tandberg and Polycom
• Cisco VCS, VCS-E, TMS and Codian Bridge with 8510, 8710 blades
• Polycom RMX
• Cisco Jabber clients for Telepresence, and Jabber for IM/Softphone/Video
• Controller systems CRESTRON or similar
• Supporting and advanced troubleshooting of video conferencing technologies including H.323, H.264, H.221, SIP with a variety of endpoints both software based and hardware based Cisco/Tandberg/Polycom
• Manage multiple client Active Directory profiles on a single computing device.
• Add client devices to a domain and resolve issues that may occur because of changes to the clients' computing environment under this contract.
• QA Experience with Manual and Automation

Network Experience

• Order, ship and Track equipment with each customer and follow-up with documentation on daily basis
• Handle key inventory tasks and monitored for inventory discrepancies
• Solid knowledge of SAN/LAN/WAN architecture and technology
• Experience with Windows XP, Vista and 7
• Basic understanding of Cisco switches, routers and TCP / IP networking
• Review existing inventory control procedures and revised them wherever required
• Prepare deliver MPR monthly performance report to track business metrics actual vs. target
• Train new personnel on inventory flow and inventory data recording procedures
• Creating ,Maintaining and enforcing a process for Return Materials Authorization
• Develop, create and implement customer information for the customer data Hub
• Concepts and principles of customer service, especially in a call center environment
• Develop, create and implement South American procedure for import and export
• Communicate and build rapport with partners and end users convey trust and assurance.
• Coordinate the RMA parts replacement and dispatch of service technicians in support of standard customer maintenance agreements
• Experience with Windows Server 2008 / 2012
• Administration Scheduling using TMS
• Upgrading Firmware for all Cisco endpoints
• Open, maintain and close trouble-tickets for all incoming customer requests

SR, Inventory Control Manager/ Project Manager /SR Dispatcher

Confidential

• Contracted By United service source
• Handle key inventory tasks and monitored for inventory discrepancies
• Review existing inventory control procedures and revised them wherever required
• Prepare deliver MPR monthly performance report to track business metrics actual vs. target
• Experience working with incident/change/request management systems Magic, Remedy
• Train new personnel on inventory flow and inventory data recording procedures
• Creating ,Maintaining and enforcing a process for Return Materials Authorization
• Develop, create and implement customer information for the customer data Hub
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones, Instant Messaging and two-way radios
• Provided trouble shooting via web ex
• Knowledge of basic Linux Commands
• Basic understanding of Cisco switches, routers and TCP / IP networking
• Provides trouble shooting with Tandberg products
• Remote technical support for all types of video conferencing
• Provide ongoing preventative maintenance including software upgrades, equipment testing, and user training.
• Knowledge with Windows Media, Quicktime and Flash working with TMS
• Experience working in Virtual Networks.
• Experience working with Jabber
• Install, configure and support VPN /remote connectivity
• IT asset tracking and management
• Cisco VOIP
• Experience working with incident/change/request management systems Magic, Remedy
• Coordinate the RMA parts replacement and dispatch of service technicians in support of standard customer maintenance agreements
• Analyze and rectify customer / technician concerns using establish procedures.
• Working knowledge of the following technologies but not limited to:
• CODECs Cisco, Tandberg and Polycom
• Cisco VCS, VCS-E, TMS and Codian Bridge with 8510, 8710 blades
• Polycom RMX
• Cisco Jabber clients for Telepresence, and Jabber for IM/Softphone/Video
• Controller systems CRESTRON or similar
• Supporting and advanced troubleshooting of video conferencing technologies including H.323, H.264, H.221, SIP with a variety of endpoints both software based and hardware based Cisco/Tandberg/Polycom
• QA Experience with Manual and Automation
• Network Experience in Layer 2 and Layer 3
• Order, ship and Track equipment with each customer and follow-up with documentation on daily basis
• Handle key inventory tasks and monitored for inventory discrepancies
• Solid knowledge of SAN/LAN/WAN architecture and technology
• Experience with Windows XP, Vista and 7
• Review existing inventory control procedures and revised them wherever required
• Prepare deliver MPR monthly performance report to track business metrics actual vs. target
• Train new personnel on inventory flow and inventory data recording procedures
• Concepts and principles of customer service, especially in a call center environment
• Develop, create and implement South American procedure for import and export
• Communicate and build rapport with partners and end users convey trust and assurance.
• Coordinate the RMA parts replacement in support of standard customer maintenance agreements
• Open, maintain and close trouble-tickets for all incoming customer requests
• Demonstrate the highest level of professionalism and customer support
• Create and maintain invoices and pricelist for International Customers
• Analyze and rectify customer / technician concerns using establish procedures.
• Knowledge of protocols for all Tandberg equipment products.
• Knowledge of video conferencing, switched ISDN , and pocket-based IP network.

Confidential

• Coordinated appropriate pre-employment background checks and drug screening.
• Ensured proper documentation for employment with I-9 and E-verify
• Performed various administrative duties
• Maintained and develop HR policies, ensuring compliance and to contribute the development of corporate HR policies.
• Timely recruitment of required level / quality of Management staff, other business lines staff, including non-billable staff with appropriate global approvals, in order to meet business needs, focusing on Employee Retention and key Employee Identification initiatives.
• Provide active support in the selection of Recruitment agencies which meet the corporate standard and recruitment using webs and advertisements
• Prepared information and input for the salary budgets. Ensure compliance to the approved salary budget give focus on pay for performance and salary benchmarks where available.
• Ensure adherence to corporate guideline on salary adjustments and promotions. Coordinate increments and promotions of all staff.
• Ensure appropriate communication at all staff levels.
• maintained and developed leading edge HR systems and processes to address the effective management of people in relation to the following in order to maintain competitive advantage for Performance Management, Compensation / Benefit programs, Reward and Recognition Management Development / Career Development and Staff
• Retention
• Recommend and ensure implementation of Strategic directions for people development within the organization.
• Ensure a motivational climate in the organization, including adequate opportunities for career growth and development.
• Provide counsel and assistance to employees at all levels in accordance with the company's policies and procedures as well as relevant legislation.