OBJECTIVE:

• To work in an organization dat allows me to contribute my technical knowledge and skills for teh growth of teh organization in teh best possible way to learn and enhance my knowledge and to grow wif teh organization.

SUMMARY:

• Results - oriented people-friendly hands-on IT professional wif a successful record of s in teh Information Technology field
• Global environments where 24x7 uptime is crucial, Known for a never-give-up attitude, Major strengths include strong leadership outstanding communication skills and intelligence.

TECHNICAL SKILLS:

• Microsoft windows Server 2003/2008
• AIX 7/7.01, Linux, Microsoft Windows 98/XP/Vista/7/8/10
• Macintosh, Office 365, Exchange Hybrid Deployment, IIS
• Microsoft Office suites, Lotus Notes, Outlook Express
• Active Directory, DNS, Message Trace Tools
• MX and SPF Records, Email Filtering and Virus Protection
• VMware GSX Monitor, Symantec Antivirus,O365 Administration
• Symantec Cloud, Barracuda Spam Protection, Blackberry Enterprise Server
• Confidential Traveler, Confidential Sametime, Confidential Connections, Confidential Tivoli, Google Postini
• Lotus Protector, Confidential Smart Cloud, TeamViewer, HP Asset Manager, HP Service Manager
• Remote Desktop, PC Anywhere, iTunes, Lotus Script, Blackberry Desktop Manager, VMware
• Windows Remote Assistance, Adobe Photoshop, Android, Apple IOS, Windows Phone
• C &C++,TCP/IPLDAPSSH/SSL/Putty, Mobile iron, MDM, multi-user configuration, Skype for Business.

PROFESSIONAL EXPERIENCE:

Confidential

O365 Administrator

Responsibility:

• O365 Administration, implement automated process through power shell scripting dat will migrate mail and multipurpose groups from teh Domino Directory to Office 365 groups.
• Day - to-day operational support and project initiatives involving Microsoft Exchange, O365 environment, Active Directory, Outlook and Skype for business.

Confidential

Mail, Messaging & Mobility Support Specialist

Responsibility:

• Provide Tier II support for Outlook 2010, Skype for Business, and Mobile Iron, Troubleshoot issues dat prevent delivery of mail and escalate to responsible team,Troubleshoot issues wif Mobile Iron
• Touchdown for Android, and iOS Mail applications,Analyze support trends and update/write articles to add to corporate Knowledge Base,Good understanding of Active Directory, Exchange Server, Lync Server, SIP, and SMTP
• Experienced in troubleshooting non-delivery reports,Experienced wif tools like Active Directory Users and Computers, Event Viewer, LDIFDE, DSQUERY.

Confidential

System Administrator

Responsibility:

• Managing current O365 infrastructure, Handling Level 1,2 & 3 tickets, administrate access, new users, remove users and troubleshoot delegate access wif shared mail boxes and resources.
• Integration and migration from Lotus Notes to O365, Email migration wif Staged, cut over and Hybrid approaches, Exchange Online administration and Email migration, directed messaging functions
• Working wif Exchange Server, SMTP Server, mail filtering (SPAM) and mobile device management and environment. Created organization groups and device profiles for Office 365, ActiveSync configuration, compliance policies, Lotus Notes to O365 migration
• Binary Tree tool, Decommission & Consolidation of Domino servers, implementation Planning & managing user migrations, SSL implementation (SHA1 & SHA2),Managing Lotus Traveler servers & MDM solutions
• Troubleshooting mail routing issues between Domino & O365, Merging of Domino domains and cross s, Performing Monthly maintenance of 20 Domino servers, Connect wif Confidential to resolve critical server issues.

Confidential

O365 Migration Expert/Project Lead

Responsibilities:

• Managed Windows & Domino Application Servers, Support for web-based domino applications, Integration and migration from Lotus Notes to Microsoft Office 365,, Administration of Proofpoint Messaging Infrastructure, Managing MDM solution & Mobileiron Administration
• Experienced in Microsoft Online Services Solutions (Office 365), Experienced in design planning and implementation wif Office 365,Provide and technical assistance, Lotus Notes to O365 migration -Quest tool, Maintain teh Domino System through routine updates and maintenance procedures
• ID Manager Profile creation, Decommission & Consolidation of Domino servers, ILMT version 9.2, implementation Planning & managing user migrations, Administration of Lotus Enterprise Integrator, Upgrade Domino servers into latest domino versions, Email validation through Mail journaling & mail tracking, Monitor servers & investigate outages, troubleshoot server crashes and hangs, Maintain & support highly customized workflow and web applications, Providing technical support as well as troubleshooting using Lotus Notes / Domino R8 and R9 database application
• Troubleshooting mail routing issues between Domino & O365, Merging of Domino domains and cross s, Performing Monthly maintenance of 40 Domino servers across teh globe Raising PMR & connect wif Confidential to resolve critical server issues, SSL implementation.

Confidential

Systems Management Specialist

Responsibilities:

• Support of Domino data Transition for Kaiser Permanente, Global Domino Servers administration (L2 & L3), Monitor servers investigate outages troubleshoot server crashes and hangs
• Migrate databases according to teh capacity report generated from domino servers, Monitor Server performance using teh server response graph, Inbound and Outbound mail routing, Take care of change list/change task in domino environment
• Manage calls wif client team to discuss teh ongoing project status, Maintain teh Domino System through routine updates and maintenance procedures, Performs daily lotus Domino administration tasks
• Experienced in BMC Remedy IT service management tool, Proficient in supporting Sametime Traveler & Blackberry Servers, Accountable for resolving escalated Lotus Domino/Notes tickets for various Project
• Providing technical support as well as troubleshooting using Lotus Notes / Domino R8 and R9 database application.

Confidential

Lotus Notes Administrator

Responsibility:

• Managed Global Domino/Windows Servers L2 & L3, Installed and troubleshoot specialized software and third party applications, Comprehensive knowledge of Blackberry Android iPhone iPad Laptops Desktops and Servers
• Updated added and removed Lotus Notes clients from teh Domino System, Administration of AdminP, Deleted 2000+ obsolete AdminP requests awaiting admin approval for deletions of private design elements mail files and replicas for servers dat were de-commissioned years ago
• Maintained teh Domino System through routine updates and maintenance procedures, Developed and tested new database uses and templates for workflow and messages delivery, Assisted in teh installing configuration and of Lotus Notes clients, Puts databases into production
• Mentored those wif less experience through informal channels, Suggested areas for improvement in internal processes along wif possible solutions, Administration of Barracuda Spam Protection Appliances, Defined best practices for project support and documentation
• Developed and maintain a Help Desk application Knowledge base utilizing Domino and Lotus script, Worked on ADT Tool (Lotus notes 852 client Upgrade project) to ensure proper policy has been applied to users lotus notes clients, Handled Sametime Server Upgrade.

Confidential

Technical Analyst

Responsibility:

• Administration of Windows & Confidential Domino, Sametime, Blackberry (BES), Traveler & Quick place Servers, Supported custom and packaged applications program level and documented support processes
• Installed Configured & Troubleshoot Hardware and software patches for Domino servers in Windows & AIX hosts, Handled AdminP & mail routing related issues, Lotus Notes Client multi-user Citrix configuration
• Defined best practices for project support and documentation, Accountable for resolving escalated Lotus Domino/Notes tickets for various Project, Handled Lotus client 852 upgrade & Multi language pack projects, Customized and developed Lotus Notes Mail template Versions 8,5 and 9, Prepared functional document based on mail template upgrade Version 8,0 to 8,5 & 8,5 to 9, Exposure in Confidential Connections, Afaria, Mobile Sametime & WebSphere Application Server, Worked remotely under minimal supervision
• Exposure to Citrix environments, Lead & completed Rooms & Reservations Server Clustering, Confer DB Migration & Lotus Notes 852 upgrade Projects, Handled Notes Shared Logon through Notes Policy & Symantec Mail Gateway projects and resolved post go-live issues independently, Tested & Implemented QOS & DBMT features in teh environment.

Confidential

Senior Messaging Administrator

Responsibility:

• Global Domino support (L2 & L3) for O&M Worldwide (19000+ users), Supported Microsoft Exchange & Active Directory accounts, managed 175 Domino Servers wif different versions R5 R6 R7 & R8.5, Used utilities (VMware, PC anywhere, VNC & Putty) for troubleshooting issues
• Handled Blackberry Enterprise server issues, provided administrative and technical support for IT facilities and security, Managed Exchange server 2003 & Maintained Active Directory users.

Confidential

Lotus Domino Administrator

Responsibility:

• Managed day-to-day domino server activities & user requests related to Lotus Notes, Setup Disk Quotas &Monitored Domino Server in India and other servers for Confidential, Co-ordinated wif Confidential global team for Domino problems
• Created Mail-In-Dbs & Maintained mail-in dbs, Installed Sametime 6.5 and handled Sametime issues, Taken proper approval from UK team for any changes, Handled additional responsibility of taking care of Lotus notes issues for other countries like Srilanka, Pakistan & Dubai.

Confidential

Lotus Notes Engineer

Responsibility:

• Migrated mail databases from Netscape & Microsoft Outlook Express to Lotus notes (7.1) by using Transend Migrator & nupgrade utility, Lotus Notes implementation & mail migration telephonic Support for Client query to teh user, Resolved Problems by Net meeting & remote Desktop
• Registered New users & OUs, Recertified Expired id’s Created Deleted & Modified users & Groups (Wif proper authorization) Installed configured & Troubleshoot Lotus Notes system services & desktop Environments at Client End & PDA Devices.

Confidential

Technical Executive

Responsibility:

• To provide overall system solution to meet IT business need - Installation of Servers & Desktop Pc’s, Looked into matters related to desktops network connectivity and other Peripherals
• Software installation and up-gradation for various systems as per business requirements, Performed end user activities like installing of PCs and associate Software and peripheral devices besides troubleshooting hardware and software Problems
• Resolved day-to-day problems related to OS and Other Applications.