TECHNICAL SKILLS

Platforms: Windows Server 2016 R2, 2012, 2008/R2, RHEL/CentOS

Cloud: AWS (EC2, Lamda, IAM, VPC, API Gateway, KMS, S3, Route53, Auto Scaling,DynamoDB, Redshift, SNS, SQS, Cloud Watch, Cloud Trail, Workpaces), Microsoft Azure, Horizon Cloud, Office365, Docker Cloud, Dell Boomi, Okta, Onelogin, BOX, OneDrive for Business

Scripting: Ansible, Terraform, Powershell, Python, Bash

Virtualization: VMware ESXi, vCenter, Horizon View, Citrix Xen Desktop, Hyper - V, Active Directory, LDAP, MS Exchange Server, SharePoint, My SQL, No SQL, ASDM, ACS, RSA SecurID, McAfee ePolicy Ochestrator, Symantec Endpoint, SonicWall, IaaS, PaaS, iPaaS, SaaS, DaaS, SAML, OAUTH, SOX, DNS, TCP/IP, DNS, DHCP, SMTP, NAS, SAN, ITIL, Arena PLM, Solarwinds, Whaupgold,NetSuite,Quote-to-Cash (Q2C), Procure-to-Pay (P2P)

PROFESSIONAL EXPERIENCE

Network Server Administrator

Confidential, Oakland CA

Responsibilities:

• Monitoring the integrity of networks, servers and related hardware at multiple locations that the District relies for uninterrupted business and management operations
• Oversees the VMware environment (Cisco UCS), SAN arrays( Pure Storage, EMC) and Backup Solutions
• Monitors firewall utilization, load balancer traffic and identifies bottlenecks on the districts LAN and WAN
• Creates and administers user accounts, groups and permissions in AD and Office365
• Assisting and Advising Team on Infrastructure projects including Cloud Migrations (AWS, Azure, and OneDrive for Business) along with Access Point Decommissioning

IT Client Services Administrator

Confidential, Alameda, CA

Responsibilities:

• Configured systems for clients and maintained master images on Linux (Ubuntu, CentOS, RHEL) and Windows (10, 8.1, 7)
• Maintaining IT Client Services global inventory and Asset Refresh Life Cycle process using tools such as IBM BigFix and Fushion GLPi
• Acted as advisor for building new VDI and DaaS Infrastructure, Windows 10 Migration Project and task automation

Sr. Systems Administrator

Confidential, Fremont, CA

Responsibilities:

• Administered VMWare Hypervisors (ESXi 5.5 and 6) on Hp Proliant and Dell PowerEdge and all instances of Guest VDIs using vSphere
• Managed Cisco Phone System (PBX), Domain Controllers, user accounts in Active Directory, OU, GPO, and application distribution through Windows Server 2008 R2/2012 R2
• Worked with team members and vendors on several projects including: SharePoint 2016 cloud migration, LogicMonitor Server Monitoring implementation, Druva Cloud Disaster Recovery Solutions (AWS), VMware Infrastructure Upgrade, Creating a Company image for new Lenovo Laptop Deployment.

IT Systems Engineer

Confidential, Fremont, CA

Responsibilities:

• Designed, installed, configured and administered VMWare Hypervisors (ESXi 5.5 and 6) in multiple locations and all instances of Guest VDIs using vSphere and vCenter within the cluster. Utilized Veeam as a backup solution.
• Administered all aspects of Okta SSO and other cloud-based services such as AWS (EC2, VCP, S3, IAM), Office365, Box, Crashplan, Intercall
• Managed Domain Controllers, SQL, user accounts in Active Directory, OU, GPO, and application distribution through Windows Server 2008 R2/2012 R2
• Created User accounts and governed roles and level of access within the NetSuite ERP System and Arena PLM. Submitted purchase request for IT department and users within the organization related to Hardware and Software(licensing).
• Maintained all parts of the Network Infrastructure, WAN, LAN, VPN, Cisco ACS, RSA, Dell Access Points, Barracuda Phone System and SonicWall
• Implemented and managed the IT Service Desk ticketing systems and asset control using Dell KACE and Freshservice. Responded to and resolved all levels of user tickets in a timely manner in Office and remote locations on Windows 10/8/7 platforms.
• Worked with team members and vendors on several projects including: Infrastructure separation from Confidential to Confidential, Windows 10 Migration, creating a new virtualized print server and creating an IT onboarding process and new hire orientation.

IT Engineer/Owner

Confidential

Responsibilities:

• Respond and troubleshoot issues related to Desktop (Windows 10,8,7,XP, OS X, Linux) and server (Windows Server 2012, 2008, 2003) operating systems, network connectivity, configuration, upgrades, MS Office Products (Office365, 2016, 2013, 2010, 2007).
• Perform on-site and off-site hardware repair, preventative maintenance and installation of software essential to server and workstations
• Implement and manage LAN and WLAN networks for home and small businesses

Desktop Support Technician

Confidential, San Francisco, CA

Responsibilities:

• Provided L1 and L2 Enterprise support to 1800 internal Confidential employees for all hardware/software messaging problems on Mac, Windows, VDIs, iOS and Android platforms.
• Managed and maintained users, computers and mobile devices in Active Directory and OneLogin as well Casper and LANDesk Airwatch MDM.

Systems Administrator/ Sr. IT Helpdesk Support Specialist

Confidential, Hayward, CA

Responsibilities:

• Responded to incoming helpdesk calls and tickets from local and remote users; created, prioritized and resolved using BMC Remedy.
• Managed, built and deployed of Windows workstations, laptops, iPad, Siemens Voip Phones, iPhones, using Ghost, Clonezilla, Airwatch and MobileIron. Troubleshot and maintained HP and Cannon network printers along with vendors.
• Managed user accounts mailboxes, distribution lists and group policies in Windows Active Directory (AD) and Microsoft Exchange Server 2010 along with Symantec on and off site tape backups
• Built and maintained a local VMware test environment utilizing multiple ESXi host and administered through vSphere along with assisting team on other projects as needed.

Technical Analyst

Confidential

Responsibilities:

• Managed user accounts in Active Directory and provided a varying range of phone and face-to-face IT support to users in the office, field and other company offices (800+). Prioritized work assignments, multi-tasked in a fast-paced environment, and provided timely and clear updates using ServiceNow ticketing system
• Supported, diagnosed, troubleshoot hardware and software related issues on multiple devices and platforms which included: Laptops, iPads, iPhones, Cisco Voip Phones, Wyse machines, Network All-inOne Printers, iOS, VDI, Windows 7 Enterprise, Vista and XP.
• Built systems in (SCCM 2012) and other automation tools along with support and administration of the virtual infrastructure services in VMWare vSphere.

Desktop Technician

Confidential, San Francisco, CA

Responsibilities:

• Worked on a project deploying new systems to users throughout Confidential campus on both Mac (10.8) and Windows 7 platforms.

Desktop Support

Confidential, Santa Clara, CA

Responsibilities:

• Provided executive and general user support of PCs (desktops, laptops and Ultra books) and associated hardware on Windows Platform (7, XP).
• Resolved calls from end users (200-1,000) and either resolved or escalated to the appropriate department.
• Provided daily inventory list of workstations while imaging systems using SCCM