SUMMARY

• 19 years of IT Industry experience, specializing System Center Configuration Manager
• Hands on experience with development and testing of Microsoft SCCM applications and packages for deployment to Windows desktops and laptops in enterprises; migrated Windows 7 and Windows 8 and package deployment using SCCM
• Experience guiding Microsoft customers through planning and implementing O365, Enterprise Mobility Suite, Active Directory Premium, Exchange Online, and Skype for Business Cloud connectivity
• Experienced at application support and preparing organizations for application transitions
• Experience at developing and delivering comprehensive training to workers for application transitioning
• Experienced developing reports and querying data
• Trained and supported executive level employees of high profile corporations including executives, vice presidents, a CEO, and their administrative assistants; delivered custom training
• Experienced as a support technician responsible for: break/fix resolutions and the management of operating systems, desktop environments, PC hardware, software, printing issues, networking issues, and remote access
• Excellent oral and written communication skills
• Keen attention to detail and able to deliver results in a timely manner without supervision
• Was a member of the highly successful ASPEN Project for the State of New Mexico’s Department of Human Services assisting in the planning, training, implementation, and support of several county offices in transitioning to their modernized eligibility system

TECHNICAL SKILLS

• Microsoft Cloud Services
• Intune
• Azure Active Directory Premium
• Azure Rights Management Services
• Office 365
• Windows Server 2008 R2/2012
• System Center Configuration Manager 2007/2012
• Hyper - V
• Windows 7 Deployment (ZTI/LTI)
• OSD - MDT
• SCCM Installations
• Software Deployment
• Ghost Imaging
• Norton/Symantec Anti-Virus
• MSI Installer
• Active Directory
• Routers
• Switches
• Windows XP/7/8
• MS Outlook 2007/2010
• Office 2007/2010
• WQL and SQL querying
• Remedy
• Cisco Meeting Place and Cisco Unity
• VPN
• Remote Access
• Sophos Encryption
• Single Sign-on (SSO) Imprivata
• Bit Locker
• App Locker
• Android
• Blackberry iPhone
• Tablets

PROFESSIONAL EXPERIENCE

Confidential

Identity and Access Architect

Responsibilities:

• Designed tested and implemented hybrid Azure AD identity management solutions for over 40000 Enterprise Mobility+ Security E3 licenses
• Implemented device and application conditional access policies including Exchange Online and SharePoint
• Implemented personal and conditional access MFA
• Designed and planned ADFS connection for application proxy and automatic Azure AD registration for Windows domain joined machines
• Implemented AD Join
• Implemented
• Activated modern authentication for 2013 Windows Applications and PowerShell
• Implemented synchronization and Single Sign-on through Azure AD Connect
• Created use cases and tested mobile device management scenarios
• Worked with Intune for device and application management
• Documented processes

Confidential

Manager/Engineer

Responsibilities:

• Manage and provide technical guidance for the planning, preparation, deployment, onboarding, and provisioning of Enterprise Mobility Suite (including Intune integrated with Configuration Manager) and Office 365 services for Microsoft FastTrack customer engagements
• Assist Microsoft customers through configuring Azure Active Directory and Azure Active Directory Premium, Microsoft Cloud domains, Exchange Online, Skype for Business Cloud, SharePoint Online, Security & Compliance
• Familiar with Power BI, PowerApps, Flow, and Dynamics 365
• Lead meetings and deliver PowerPoint presentations to FastTrack customers
• Document and update tasks and status of customer engagements
• Quickly learn and master new services and procedures offered for Enterprise Mobility Suite (EMS) and Office 365
• Track time accounted to complete tasks and trainings throughout the work day
• Subject Matter Expert for Enterprise Mobility Suite and System Center Configuration Manager

Confidential

SCCM Administrator

Responsibilities:

• Manage Microsoft SCCM deployments in an enterprise environment; oversee deployments of large and complex applications and software updates targeted for mass audience
• Manage Software Updates for Microsoft, Adobe, and Mozilla products in the production environment
• Prepare documentation and implement deployments to QA testers for signoff on applications and software updates ready to enter production
• Prepare Change Environment requests for final approval and scheduling to deploy applications and software updates to production
• Manage applications through the application lifecycle process including retiring applications
• Work with VM’s through VMware vSphere
• Provide 3rd level infrastructure support, and assist in the maintenance and troubleshooting of SCCM, and client workstations
• Possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues
• Continuously looking for and implementing ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the business users
• Troubleshoot SCCM issues through SCCM logs
• Work with PowerShell 3.0 for editing scripts
• Develop applications to replace antiquated packages in SCCM environment
• Develop collections in SCCM environment for managing applications and deployments.
• Interface with the various stakeholders (business sponsors, project managers, application developers, and other support personnel) to plan, implement, troubleshoot, and support application deployments
• Analyze/rectify post deployment figures to meet optimum results
• Develop numerous WQL queries and SQL creating collections and developing reports
• Create Software Update Dashboards
• Create Configuration Items and Configuration Baselines to track compliance and create collections

Confidential

Responsibilities:

• Travel to hospitals and clinics across USA managed by CHI
• Run Hardware Inventory of hospitals and clinics in SCCM
• Physically locate and verify machines for migration through hospitals and clinics
• Create boundaries and identify collections to schedule groups for migration
• Manage multiple hospital and clinic sites within deployment locations of over 7000 client migrations averaging 100 migrations per night during deployment phase
• Build, capture, and deploy Windows 7 WIM Images to bare metal machines using SCCM for use as backup machines during implementation
• Capture user profiles from XP clients and stored on the network using USMT
• Migrate user profiles to migrated Windows 7 clients using USMT
• Verify that WIM and USMT processes are completed successfully
• Produce reports for inventory and assessment of client readiness for deployment
• Monitor SCCM reports for stalled migrations of machines
• Install software to migrated clients missing required software through SCCM Software Center
• Perform bare metal migrations for users whose machines need replacing
• Manually migrate Windows 7 on machines that fail ZTI
• Work bi-weekly rotating schedule

Confidential

Site Support Specialist

Responsibilities:

• Consulted with County Directors of Human Services offices over several counties to plan the successful transition from an antiquated Tanf, Medicaid, SNAP benefits application system to a modernized web interface system.
• Consulted with County Directors to modify field office business processes pre and post go-live
• Consulted with County Directors to ensure users are setup correctly
• Developed documentation for training
• Conducted training classes and delivered Powerpoint presentations to Department of Human Services employees in preparation for the implementation of ASPEN.
• Conducted ad-hoc mini trainings for certain office staff on topics that could not be covered in training or which needed special emphasis
• Provided onsite support and issue resolution to county office staff after the implementation of ASPEN
• Participated in strategy meetings and conference calls and presented status reports for ASPEN go-live performance in assigned Human Services offices
• Implemented strategy, processes and procedures in assigned Human Services office as discussed in strategy meetings
• Learned the ASPEN system to an expert level within 6 weeks of training

Confidential

SCCM Engineer

Responsibilities:

• Provided guidance to employees and customers on Windows XP to Windows 7 migrations using SCCM, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT)
• Provided training and support for Windows 7 and Windows 8 desktops and laptops
• Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM
• Configured PC’s for networks and performed break/fix troubleshooting and resolution
• Provided software support for Microsoft Office applications
• Performed hardware, printer, and network installation and support
• Installed and configured Windows Server 2012
• Installed and configured SCCM 2012 on Windows Server 2012
• Installed and configured Active Directory Directory Services on Windows Server 2012

Confidential

Desktop Migration Technician

Responsibilities:

• Desktop -volume workload within a deadline-driven environment
• Performed over Migration Technician
• Managed 4000 client migrations including virtual machines, averaging 60 migrations per night during deployment phase
• Used SCCM to run discoveries and inventories
• Created boundaries and identified collections to schedule collection groups for migration
• Produced reports for inventory and assessment of client readiness for deployment
• Monitored SCCM reports for stalled OSD of laptops and PC’s
• Built, captured, and deployed Windows 7 WIM Images using SCCM
• Packaged and deployed software using SCCM
• Captured user profiles from XP clients and stored on the network using USMT
• Migrated user profiles to migrated Windows 7 clients using USMT
• Verified that WIM and USMT processes completed successfully
• Manually migrated Windows 7 for PC and laptop clients that failed zero touch installation
• Validated software of migrated clients installed via remote access
• Pushed software to migrated clients missing required software
• Installed Sophos encryption and verified drives were encrypted
• Tracked the migration process (30 minute intervals) of every client assigned for migration each night and developed report of each client assigned for migration
• Presented migration results and reports at morning meetings and on conference calls
• Worked alone and unsupervised throughout evening/midnight hours till beginning of next workday
• Trained technicians on Windows 7 support for end users
• Trained BCBSM employees on Windows 7
• Received calls for BCBSM helpdesk during emergency situations and created escalation tickets in HP’s ticketing system
• Collaborated with HP desktop support group, addressing break/fix issues during project
• Upgraded memory on clients for Windows 7 readiness
• Swapped hard drives on clients that incurred hard drive failures
• Swapped and configured outdated PC’s and laptops with new PC’s and laptops
• Participated in project management and assessment meetings

Confidential

Technology Support

Responsibilities:

• Provided technology support in a call center environment for nearly 400,000 Confidential customers who received the new Sync/MyFord Touch/MyLincoln Touch Performance Upgrade to their Confidential and/or Lincoln Vehicles
• Handled about 50 calls per day
• Consistently met performance benchmarks in the areas of speed, accuracy, and volume
• Helped company attain high customer service ratings
• Earned 100% marks in all categories including communication skills, listening skills, problem resolution, expressing empathy, and politeness.
• Documented issues with Sync/MyFord Touch/MyLincoln Touch Performance Upgrade
• Setup and update customer accounts
• Assisted customers with online self-service syncmyride website
• Assisted customers with iPhone, Android, and Blackberry syncing
• Participated in project management and assessment meetings