SUMMARY:

• 18 years information technology experience focused on Network Engineering, system administration, project coordination and desktop support
• Extensive experience with Windows migration/refresh and deployment.
• Multiple s; MCP - Windows 7 Enterprise, CCNA and CompTIA Security+
• Experience in healthcare, government and manufacturing environments.
• Excellent verbal and written communication skills.

TECHNICAL SUMMARY:

Microsoft Office Suites and Operating Systems up to and including Windows 10, 2010, Windows 7, XP, Confidential & 2008 Server, MS Project, Quickbase, E-Mail applications, HP Open View, WISE InstallMaster, Dreamweaver, Flash, Visual Studio 2008 and others. Knowledge of HP Procurve, Cisco, Meraki routers and switches, VLAN, LAN/WAN, IP and subnet addressing, DNS, TCP/IP, OSPF and other protocols, Frame Relay, Telnet, CAT-6 cabling, Citrix, SonicWall firewalls, VPN, VMware, device applications and network management.

Project Coordinator

Customer Service

Network Administration

Software Testing

Help Desk Technician

PDA/Mobile Administrative Management

Cabling

Imaging

Network Setup

Profile/Data Migration

Software Installation

Cisco Router configuration

Hardware Repair/Replace

Configuring Switches

Hardware Break/Fix

Peripheral Support

Hardware Installation

Remote Access

Network Troubleshooting

VPN

EXPERIENCE:

Confidential, Tigard, OR

Network Administrator

Responsibilities:

• Responds to requests, inquiries and help desk tickets from end-users in city departments, trains IT Staff and Police Officers to ensure the integrity of the city’s network.
• Installs, configures, operates, maintains and troubleshoots a variety of highly technical network, computer and peripheral equipment.
• Uses principles and practices of information technology and systems, network administration, network security policies and procedures, backup procedures pertaining to various city departments. Conflict resolution regarding quality of service issues.
• Conducts growth analysis and planning to prepare cost analysis and minimize expenditures of system upgrades and expansions.
• Designs, implements, and upgrades network architecture to accommodate growing communication requirements.
• Maintains and troubleshoots network connectivity and security systems and applications including the monitoring of network devices and servers for performance problems; analyzes, diagnoses, prepares recommendations for and implements the resolution of failures or issues hindering network performance.
• Works with various vendors’ representatives and coordinates the work of outside consultants.
• Performs system backups as needed for all city departments; defines and implements policies and procedures for disaster recovery of network hardware and software, ensuring data protection and integrity.
• Identifies opportunities for improving service delivery methods; works with management and city staff to maintain, revise, or improve the overall information technology operation.
• Writes and updates documentation for end user procedures manuals, technical s, manuals, handbooks and guides for city offices; maintains logs, charts, diagrams and testing data for the city’s data, voice and video network.

Confidential, OR

Inventory & Lab Support Technician

Responsibilities:

• Provided support through SysAid ticketing management system for internal labs/ testing teams.
• Internal testing equipment & component management with ISMP and AMT database software. Efficiency planning of inventory, shipping/ receiving, department redesign and process implementation.
• Maintained a dynamic flow of incoming/outgoing equipment through the labs and inventory warehouse.

Confidential, Portland, OR

Win7 Refresh and Deployment Supervisor

Responsibilities:

• Supervisor for both Win 7 Help Desk and Desktop support teams.
• Update migration schedules; work with team to verify data, schedule equipment and technicians, migration deployment.
• Created migration spreadsheets from SCCM detailing equipment, locations, users, and special requests.
• Helpdesk support, problem resolution, software and hardware upgrades and installation.
• Maintained high level of customer satisfaction.
• Used Call tracking software (IMPACT) to log, assign and update customer tickets, and run reports for SLA. POC & Scheduling phone and helpdesk support teams, weekends and on-call support.
• Asset and leash refresh tracking and reporting, inventory management. Build room - schedule, inventory status, imaging.
• PC support, HW/SW and tablet installs, upgrades, virus cleaning, website building. Network equipment removal - switches, routers, VOIP phone systems. HW support for EPIC upgrade.

Confidential, Battle Creek, MI

Win7 Refresh and Deployment Tech

Responsibilities:

• Worked with the project coordinator in support of the government’s SharePoint documents and spreadsheets.
• Helpdesk support, problem resolution, software and hardware upgrades and installation, Outlook PST support.
• Used Call tracking software to log customer tickets, and project work flow tickets using the Magic ticketing system.
• Performed user acceptance testing with their new systems and upgraded applications for performance verification.

Confidential, Galesburg, MI

Technical Support

Responsibilities:

• Daily monitoring, tracking and maintenance of service equipment and SLA s.
• Invoice for non - warranty parts, track billing requests and documenting.
• Conflict resolution regarding service issues and equipment.
• OEM application testing, Image creation and testing.
• Technical support to various departments & 900+ customer sites.

Confidential, Kalamazoo, MI

Project Team Lead

Responsibilities:

• Worked with Xcel Liaisons to facilitate the ongoing operation of the UAT (User Acceptance Testing ) lab in support of the UAT activities, including any applicable pre - UAT QA tasks.
• Provide technical assistance for UAT tests done in the lab or via remote control, including working with Testers to resolve issues and provide guidance on documenting results.
• Rationalize applications.
• Research (Certified Application Identification) CID documentation.
• Assist in gathering requirements for applications needing to be packaged for Confidential .
• Administer the SMS and (Queued Application ID’s) QID creation processes, as needed for new packages.
• Determine best way to test hardware special test circumstances.

Confidential, Battle Creek, MI

Rollout Engineer

Responsibilities:

• Configuration of new hardware, profile and user configuration retrieval from current desktop and/or laptops.
• Imaged using Ghost and SMS for imaging and installations.
• User acceptance testing for accurate and successful completion of hardware migration.

Confidential, Hickory Corners, MI

Network Administrator/Engineer

Responsibilities:

• Network management including: Installation and configuration of a new HP Procurve 5308xl, 4000s, 2524s, firmware upgrades in all Procurve equipment, implementation of VLANs in our HP Procurve switches, network redesign and setup the VPN.
• Managed campus wide Operating System, Hardware and Software migration along with network access, user groups and policies, created and maintained IT policy manual, network security.
• Built, managed and patched new IBM servers running Windows 2000 Server and DNS server. Active Directory
• Migration for our entire network, including off - site facilities.
• Remote support for pc and network, installing patches, upgrades and end user support.
• Tape backups on Confidential Powervault 120T DLT7000 autoloader with ARCServe Backup software. Network design - equipment layout and terminated network connections.
• Installed new fiber cabling. Installed 3 new wiring closets complete with, patch panels and necessary equipment, terminated & labeled cables connections.
• Setup temporary network for facility, removed old network and connections and installed new network and maintained connectivity throughout project.
• Installed new wireless network and Alcatel Access Points throughout entire campus including 16 remote sites, also worked on Cisco Wireless access points.
• Created and Maintain Network Switch Settings, Hardware, and Port Settings database among others. Application packaging - Wise Installation System Pro 9.0.* Support of Auditorium Audio/Video systems and Projector.
• Support of both the Windows and Macintosh operating systems.

Confidential, Battle Creek, MI

Desktop Support

Responsibilities:

• Respond to Remedy Help Desk tickets, resolve issues, and install software.
• Built and configured new or upgradable desktop/laptop computers.

Confidential, Farmington Hills, MI

Project Coordinator

Responsibilities:

• Scheduled departments for the migration from Windows 95/98 to Windows 2000, including the associated applications and NALs (2000+ users).
• Ensured all processes were completed by identified due dates.
• Conducted overview and rollout meetings with Department Managers and Team Leads prior to deployment. Project liaison between department heads and deployment staff.
• Performed surveys with department leads to verify deployment issues.
• Supervised team of deployment engineers, surveyors, and customer care and data entry technicians.
• Updated data in the Microsoft Access database pursuant to the migration.
• Met with Department Managers for final sign-off of the migration project.
• Maintained IT project documentation and updates for daily/weekly meetings.