PROFESSIONAL PROFILE

• Dynamic professional with over 20 years of experience in leading teams to design efficient LAN and WAN networks, troubleshooting and repairing existing LAN and WAN networks, meeting performance requirements, and exceeding production goals.
• Integrate Cisco IP Telephony applications into production Active Directory environments 5 years integrating new AD and lotus notes
• Implement Cisco Unity in configurations supporting Voice Messaging with Exchange 4
• Configure voice services on all Cisco LAN/WAN hardware including: Router/Gateways, and Catalyst switches. 10 years
• Documentation, training enterprise wide 10 years
• Worked with Cisco ASA and Palo Alto firewalls.
• Cisco Call Manager systems, particularly in multi-site environments 8 years
• Implementation of Cisco Unity systems in voice unified messaging configurations. 10 years
• Certification CUCM Cisco Unified Call Manger Certified
• Primary Cisco Unified/Unity/ UCCX Communications manager
• VMWare
• Loyal and dedicated team player, exercising strong organizational skills and attention to detail.
• Motivated self-starter, exhibiting high ethics, hard work, dedication, competence, and confidence underscored by a personal commitment to outstanding professional performance.
• Effective communicator, able to motivate and work with diverse populations
• Deployed over 1200 IP Phones
• Created and maintained processes, mentored junior developers, managed data warehouse schema, assisted with SQL tuning, created views, tables, snapshots to assist reporting teams.
• Complete redesign and implementation of Denison University campus Wireless

EMPLOYMENT HISTORY

Confidential

Sr. Network Engineer

Contract Position

• Design, implement, and maintain all wireless on campus including Cisco, Aruba, and Meru access points totaling over 1500.
• Design, implement, and maintain Aruba, Cisco, and Meru controllers for wireless as well as Aruba Airwave and Bradford NAC for wired and wireless.
• Perform 3rd level support for network issues.
• Manage 240 cisco and juniper switches.
• Provide site survey, site preparation, and installation of wiring and cabling as well as wireless equipment.
• Responsible for installing and maintaining Cisco switches, routers, wireless access points
• Manage all communications and installations with third party vendors.
• Manage 3 student workers and well as other staff in the network services department.
• Provide reports and daily updates to Director of Information Technologies.
• Coordinate all vendor relations and work with 3rd party vendors.
• Design, install, and maintain security solutions for campus security.
• Install and maintain door security systems throughout campus.
• Lead troubleshooting and resolution efforts to correct the highest-level network/telephony issues.
• Coordinate with Network Administrator on applicable tasks and provide direction to the Network Engineer.
• Configure and maintain campus switches and routers.
• Configure and maintain campus wireless controllers and access points.
• Serve in a lead capacity planning and implementing a campus migration from a TDM PBX to VoIP telephony, in concert with the Director of Technical Services.
• Design and oversee Wi-Fi network, including signal strength and site surveys.
• Design and oversee, with outside contractor assistance, the installation and maintenance of network cabling fiber and copper , network switch equipment for the campus network, and its connections to off campus sites.
• Administer, maintain, and design communication closets throughout campus, including UPS power.
• Perform regular backups for supported systems.
• Collaborate with others in Technical Services, ITS, and the Denison community to keep network maintenance call response times low.
• Monitor and manage network traffic, monitor and manage network devices to ensure optimal throughput and reliability.
• Implement and maintain network appliances such as VPN, NAC, etc.
• Work in coordination with the Facilities department on projects that involve new or modified network implementations.
• Serve as the primary contact person with outside vendors of network cabling and equipment.
• Take principal responsibility for maintaining existing network standards e.g., cable types and protocols establish and implement new network methodologies and standards on Denison's campus.
• Participate in R D projects in task groups with Information Technology Services staff and others.
• Create update network reference documentation including: Fiber infrastructure paths, wireless AP inventory / locations, edge/distribution layer switch location IP Address and logical Internet connectivity.
• Work with the Dining Halls to troubleshoot maintain network connectivity to POS Registers and card swipe readers.
• Work with Residential Life to troubleshoot and maintain network connectivity for Vending machines laundry services that use card swipe readers.
• Remain up to date with modern data/telecommunication network technologies.
• Assist with maintaining Palo Alto firewall.

Confidential

Field Engineer / Network Administrator

Contract Position

• Provide on-site network, pc, and printer support for Meridian and DataTalk.
• Travel to other sites to install, upgrade or repair equipment.
• Primary support for all Cisco products.
• Provide site survey, site preparation, and installation of computers, servers, and routers as well as wireless equipment.
• Travel to remote sites to perform upgrades, installs, and maintenance on all equipment.
• Design, configure and install new Cisco and Samsung IP phone switches at customer sites.

Confidential

Field Engineer / Network Administrator

• Provide phone and on-site network, pc, and printer support for national and international hubs located in Columbus, Ohio as well as remote support for 120 additional terminals.
• Responsible for installing and maintaining Cisco switches, routers, wireless access points and 200 Intermec handheld scanning devices. Install and maintain 11 on-site servers.
• Manage phone switch and all telecommunications equipment.
• Install, maintain, and support Cisco Unified Voice technology currently at version 6.1 as well as Cisco Unity and CRS for 200 users.
• Provide 24/7 after hours on-call support for all stations.
• Work Closely with ATT to ensure 100 quality with all data circuits.
• Certified on all lifts to install and maintain all cabling and hardware.
• Travel to other sites to install, upgrade or repair equipment.
• Provide site survey, site preparation, and installation of wiring and cabling as well as wireless equipment.
• Travel to remote sites to perform upgrades, installs, and maintenance on all equipment

Confidential

Customer Service Rep

• Provide phone and on-site tech support for customers in Louisiana, Texas, Georgia, North Carolina, South Carolina, Connecticut, New York, Ohio, and Kentucky.
• Provide support for Windows 95, 98, NT, and HP3000.
• Provide Application training to the customer. Also responsible for network design and cabling.

Confidential

System Engineer

• Responsible for installations and configuration on the network. Supported 110 fingerprint machines throughout Ohio.
• Secured security clearance from IRS.
• Used OS2 and Windows NT operating systems.
• Maintained a statewide network through the LEADS network with 5 NT servers located in London, Ohio.
• Responsible for maintaining and repairing pc's, servers, scanners, printers, and network components.
• Provide support for 4 other states.
• Assisted local agencies with support of booking NT servers connected to Identix systems. Designed and implemented primary operating system and application training for end users.

Confidential

Owner

• Internet Service Provider for the local area.
• Design, configure, assemble and install stand-alone PC's, workstations, networks, and LAN servers.
• Provide support for 56K through T-1 service and equipment.
• Provide printer repair and certified by Lexmark on Optra Laser Printer.
• Provide and build hardware and software troubleshooting, upgrades and repairs on various equipment.
• Analyze hardware and software configurations to insure most efficient performance and security.
• Provide local area businesses with latest technology in network and security solutions.
• Design and implement an Internet solution for local businesses.
• Designed and implemented primary operating system and application training for end users.

Confidential

System Engineer

• Installed and configured a statewide network and provided all maintenance and support.
• Provided support for the fingerprint AFIS machines and mugshot systems throughout Ohio.
• Used OS2, AIX UNIX , and Windows NT operating systems.
• Responsible for hardware alignments of Sony jukeboxes.
• Responsible for maintaining and repairing pc's, RS6000's, servers, scanners, optical platters, printers, and network components.
• Provided support for six other states.

Confidential

System and Network Administrator

• Maintained 300 PC's and 5 servers. Responsible for the Network configuration and installations.
• Repair and maintain IBM pc's, servers, laptops, and printers.
• Worked with Novell Netware, Windows NT, Windows 95, AS400, and MAC operating systems. Designed and implemented primary operating system and application training for end users.

Confidential

PC/Network Technician

• Provided onsite support for desktop and network hardware.
• Responsible for troubleshooting connectivity and other network issues.
• Provided support for Windows, Windows NT, Banyan Vines, WordPerfect, and MS Office.