Summary

I have been a working as a systems engineer within various industries for over 20 years. I have preferred to keep my technical skills as up to date and relevant as possible. During this time I have found and developed many other skills in dealing with individuals and managing situations and issues all related to the IT industry. I have had an enjoyable career either being a fulltime employee or as a consultant. One of my strongest traits is how I deal with people or an organization to resolve any technical need they may have. I have also been put into many situations where I have become a mentor and trained others on how to resolve and troubleshoot issues as well as deal with the individuals who are affected by their day-to-day work.

CAREER EXPERIENCE:

Experience:

Consulting Systems Engineer

Confidential

• Client facing systems engineer working onsite providing consulting services at various clients.
• Resolve all client issues involving Computer systems, line of business applications and other operational needs.
• Implement any and all project related design decision develop from clients' needs and expectations
• Implement Microsoft Windows design to current environment and infrastructure. Such as new Windows 2012 domain controllers, expanding VNX storage needs.
• Migrate and consolidate multiple locations and desktop migration

Technologies utilized:

Microsoft Windows Server 2012, Exchange 2013 Office 365 Microsoft HyperV and VMware. Cisco series routers and switches. EMC VNX 5100 storage,

Sr. Systems Analyst

Confidential

• Handled front line calls for support and resolve issues within required amount of time.
• Resolve all client issues involving Computer systems, line of business applications and other operational needs.
• Make documented changes to system and allow for timely response to issues.
• The support organization utilized Kaseya and other monitoring tools to take a proactive approach to clients' needs and alleviate issues.

Sr. Systems Engineer Escalation Engineer

Confidential

• Handle all third level and tertiary function of support organization. Assist client with issues that were high in complexity and satisfy needs of the engineers for second and third level support within the organization. Responsibilities are dealing with all aspects of various technologies and troubleshooting issue and developing resolutions within a timely matter.
• Handle all various technologies from Microsoft Server to VMware and Linux. Chips utilized cloud based hosting environments for clients' server and infrastructure needs utilizing HyperV and VMware environments. The infrastructure handled over 575 plus servers including hosted email systems and telephony.
• Resolve customer issues maintained high customer satisfaction. Giving the client base the experience and the customer handling they need and expect from the support organization. Develop custom systems and designs for clients that have been put forth through Chips Technologies designs and implementation.
• Discover and materialize solutions for clients as they become part of the Chips client base. Setup up and gather knowledge and implement Chips standards for clients as they were brought into the client base. Elicit the discovery of client infrastructure, systems methodology to assist with support of their organizations.
• Most active technologies used for client support within the Chips are their support tools. Although many support tools were customized and developed in house. Kaseya and Nagios were used for support, remote control and operational needs. Chips is Microsoft Best Practices company.
• Training and mentoring new engineers was the final part of my position with Chips. I would train all engineers on Cocnnectwise call tracking, internal procedures dealt with change tracking and control for customer environments. I also trained engineers in call handling methodologies and server and desktop troubleshooting and preventions issues.

Technologies utilized:

Microsoft Windows Server 2012, Exchange 2013 Office 365 Microsoft HyperV and VMware. Cisco series routers and switches. Kaseya Monitoring, Cocnnectwise, Cloud based infrastructures and Hosted solutions.

Systems Consultant

Confidential

• During this time I have worked as a consultant on various smaller project for several clients. This work would last from a few days of coverage work or filling in for staff. To assignments that would last a week or more doing server and workstation builds as well as moves or testing changes within an environment.
• Most of this work has come from previous clients whom I have worked for in the past or I have filled in for personnel who would be on vacation or fill in for staffing needs.

Sr. Systems Engineer

Confidential.

• Provided Administration, Technology Support, Telecommunications, Network Infrastructure Design and Management, Business Continuity Planning and Disaster Recovery, Archiving, Storage and Internet Services.
• Provided support for various clients as needed.
• Responsible for overseeing, implementing and maintaining all aspects of technology. This includes daily support incidents, desktop and server troubleshooting, hardware/software installation and upgrades, new infrastructure build outs and relocations.
• Interfaced with high profile financial industry clients on a day to day basis requiring the highest level of technical ability, presentation, communication and professionalism.
• Assisted in developing and managing customized, powerful, premium solutions for clients for their technology requirements.
• Installed, maintained and configured Windows and Linux based servers for various purposes, and integrated them into corporate environments.
• Daily duties for various clients included, but were not limited to the following:
• Daily Active Directory Administration and Security assessment
• Administration of VMWare 4.x/ 5.1
• Cisco Routers and Switches
• Linux Redhat server installations
• Active Directory/Exchange - Maintenance of healthy AD/Exchange Environment
• Installation and configuration of Windows 2003/2008 servers in a virtual environment
• Management of Enterprise Wide Messaging Exchange 2003/2007/2010
• Exchange maintenance and migrations Exchange 2003 to 2007/2010
• Daily management and administration of Blackberry 5.x services and Exchange Email
• Installation and configuration of Linux based servers and appliances
• Backup and Archive Solutions
• CA Tools Spectrum / System Edge SOI Vaim Nimsoft

Confidential

Sr. Systems Administrator/Engineer

• Provided direction and oversaw the work of several subordinates.
• Eliminated problems in a timely manner to resolve client based issues.
• Handled all escalation issues in all areas of Windows, VMware, Citrix XenApp and Linux based systems/servers. Hardware consisted of DELL, HP and Intel platforms.
• Maintained effective monitoring of key corporate services such as Exchange and Active Directory for all supported clients.
• Scripted Group Policy changes GPO for needed security changes for all clients.
• Served as a member of a rotating 24/7 on-call support
• Provided and maintained SLA for clients and customers in relation to any opened issue.
• Maintained overview of all working issues with network support.
• Managed and maintained monitoring solutions for all clients.
• Developed procedures and policies to be put in place for monitoring hosted clients.
• Reviewed designs by field engineers and staff for new systems and clients.
• Implemented and invoked new call tracking database.

Confidential

Systems Administrator/Engineer

• Provided Administration, Technology Support, Telecommunications, Network Infrastructure Design and Management, Business Continuity Planning and Disaster Recovery, Archiving, Storage and Internet Services.
• Responsible for overseeing the work of several subordinates implementing and maintaining all aspects of technology. This includes daily support incidents, desktop and server troubleshooting, hardware/software installation and upgrades, new infrastructure build outs and relocations.
• Interfaced with high profile financial industry clients on a day to day basis requiring the highest level of technical ability, presentation, communication and professionalism.
• Assisted in developing and managing customized, powerful, premium solutions for financial and hedge fund clients for their technology requirements.
• Installed maintain and configure Windows and Linux based servers for various purposes and integrating them into corporate environments.
• Daily duties for various clients included but were not limited to the following:
• Daily Active Directory Administration and Security Assessment
• Administration of VMWare 5
• Cisco Routers and Switches IronPort
• Active Directory/Exchange - Maintenance of healthy AD/Exchange Environment
• Installation and configuration of Windows 2003/2008 servers in a virtual environment
• Management of Enterprise Wide Messaging Exchange 2003-2010
• Daily management and administration of Blackberry 5.x services and Exchange Email
• Installation and configuration of Linux based servers and appliances
• Microsoft SMS / Microsoft WSUS 3x/SCCM and SCOM/Whatsup Gold and Nagios
• Backup and Archive Solutions

Confidential

Senior Systems Administrator/Engineer

• Handled day to day operations of network.
• Resolved all user problems on a daily basis with quick response and efficient resolution.
• Successfully designed and implemented a network upgrade consisting of new routers, servers and desktops.

• Successfully completed a Project Management task involving network and telephone system upgrades.
• These upgrades provided at least 25 growth for the company, and allowed the network to be stable and handle new changes with flexibility and ease of use.
• I also secured their network and ensured that the network design was stable and adequate for the user's requirements. I achieved this by creating a new server infrastructure utilizing new Dell servers that ran Microsoft Windows 2003 server operating system and Windows domain as well as upgrading the email system to Exchange 2003 and created security and email policies to allow the domain to function at its needed potential.

• Designed, Implemented and Managed Enterprise Active Directory Forests and Domains W2003, W2000, DNS, DHCP, WINS, AD

• Responsible for:

• Maintenance of healthy Active Directory/Exchange Environment
• Management of Enterprise Wide Messaging Exchange 2003/2007
• Daily maintenance and system monitoring

Confidential

Senior Systems Administrator

• Responsible for two Citrix Metaframe server environments, each consisting of approximately 20 servers.
• Tested and published new applications through Citrix environment on an as needed.
• Designed and implemented network system changes.
• Developed best practices.
• Followed company merger, and conducted a preliminary design to merge the two corporate networks.
• Dealt with the corporate legal department on several instances due to litigation matters concerning previous employees and other companies.
• Maintained Active Directory infrastructure.
• Implemented group policies and workstation and server lock-downs through active directory due to HIPPA and Sarbanes Oxley requirements.
• Relocated data center facility located in corporate headquarters to ATT hosted site in Nashua New Hampshire due to relocation of company's operations.
• All systems were based on Windows 2000 server operating systems. All hardware was a combination of Dell and HP Servers.

Confidential

Systems/Network Administrator

• Designed, actualized and provided support for complete office solutions for clientele.
• Designed and implemented computer networks communication and surveillance systems for client.
• Developed an internal Citrix MetaFrame XP solution for support and configuration of internal systems.
• Using a Microsoft Windows 2000 and 2003 server, configured Active Directory Services on multiple domains allowing necessary employee access.
• Designed a functioning Network Operations Center NOC using various programs and monitoring utilities to accurately remedy client networks.
• Built a two server Citrix Farm to handle application deployment for newly opened remote office.

Confidential

Responsibilities included:

• Coordination of the Hardware and software install with Roche designated point of contact.
• Installation and configuration of hardware and the prerequisite software.
• Establishment of backup processes based on requirements and business needs.

• Installation and Configuration of SAN Network Tape Library Installation.
• Coordination of the Design of a SAN environment between two data centers on campus utilizing 20 Compaq servers and two HP TL9000 series silos.
• Data recovery setup for each data center as prescribed by the project requirements.
• Installation and policy configuration of backup software and necessary agents and clients.
• Handled all project management tasks involved in project life cycle, from creation to completion.
• Documented all needed training materials and project materials for transition to the staff.

• All hardware connected via Compaq Storageworks equipment.
• All Servers in SAN are Windows 2000 based servers.

Confidential

• Designed and implemented a new backup system for a Windows 2000 server environment.
• Design consideration from moving to Veritas Backup Exec 9.x from ArcserveIT 6.x in a clustering environment.
• Added new equipment and prepared all servers for a clustering environment with Windows 2000.
• Reviewed and documented changes to the ZBI network for the Microsoft Active Directory design.

Confidential

• Designed and upgraded email system for Coach Inc.
• Designed a new email strategy for the companies' future growth and expansion.
• Implemented changes to the GroupWise 5.5 Email system, including an Internet access gateway and new web mail portal.
• Implemented changes to the network operating system to keep the system updated with patches for Novell Netware 5.1. This included changes for NDS and directory to interact together in a Novell 6 Environment. These updates included patching and upgrading Directory Services to 8.7x E-directory and made changes to Zenworks 3.2 to allow better use of NDS and the products to interact together.
• Remote Management and inventory were added for Console one to maintain better administration of the network.

Technical Experience:

Operating Systems:

• Windows 2003/2008/2012Enterprise Server, Windows Terminal Services, VMWare ESX 3x 4x,5x , Citrix Metaframe XP/Presentation Server 4.0 /4.5, XenApp 5/6, Linux Ubuntu 9,10.4,
• Red hat, Suse WINXP, Vista Windows7, Windows8
• Hardware: Dell PE Servers, Compaq HP Proliant Servers, IBM, Cisco, 3com, Intel, HP
• Networking Technologies/Protocols: TCP/IP, IPX/SPXSMTP, DNS, DHCP, WINS, VLANS,
• Storage: EMC Clariion and VNX, Dell Equallogic, Netapp FS DS series
• Directory Services: Active Directory, Novell Netware NDS, ZenWorks Group Policy and GPO Scripting.
• Systems Management/Monitoring/Applications:
• Nagios Centreon monitoring software, Kaseya 8.x, Opmanager Network monitoring MSP lite, CA Tools Spim spectrum Systemedge. Varonis ADWalk.
• Backup Software: Acronis, Veeam, Storagecraft, Storagetec, Backup Exec 2012
• E-Mail/Messaging Platforms: Exchange 2010 2013 Office365, Blackberry4.x/5.x Zimbra Linux based email system.
• Virtualization: VMware 4/5.x, Vmotion for migration of Virtual servers, Vsphere management console
• Scripting Technologies: VB Script, ADSI, Batch
• Other Technologies: MS SQL 2000/2003, MYSQL MS SQL 2008, WLBS, Checkpoint FW NG/NGX, MSCS Microsoft Clustering Services Windows Clustering
• Webservers/Technologies: MS IIS 6.0, 5.0 4.0
• Call tracking: Connectwise 2014, Remedy