OBJECTIVE

My objective is to contribute my education, skills, and experience to your company through employment.

ROTC Air Force Reserve Officer Training Core

Confidential

• Took classes to create better citizen in myself
• Graduated the class as a cadet first lieutenant
• Awarded 4 medals and 15 ribbons, which were all leadership awards
• Held the positions as the Class Drill Leader and Weaponry leader
• Taught other classmates the skills I had achieved
• Focused on Leadership and Aerospace Science in the classes
• Helped to execute training plans with the rest of the class

TECHNICAL SKILLS:

I have experience with: Microsoft Windows 2003 Pro/Server/XP installation and configuration, Active Directory administration and design, Active Directory Migration Tool ADMT , DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshooting network connectivity, Windows 2003 Network Infrastructure, Windows 2003 Directory Services, Windows 2003 Network Environment, Windows 2003 Directory Services Infrastructure, Windows 2003 Network Security, LAN/WAN, routers, switches, hubs, firewall, fault tolerance, network security, RAM, hard drives, basic network security, server administration and network protocols

Confidential Studied and completed the Automotive Specialist , Automotive Technician courses, also

finished within the top five in class by demonstrating the ability to diagnose, modify, and repair motor vehicles

EXPERIENCE:

Confidential

Identity Access Management, System Administrator

• Responsible for ensuring colleagues were approved for specific access to Office Campuses, Doors, Databases, Files, and SharePoint sites.
• Ensured that colleagues have no more access than what was necessary for their job.
• Worked with various access management programs such as WebAdmin, ProWatch and Gain.
• Used Active Directory to add, create, and modify user, Groups and service accounts.
• Worked with Exchange Management create, modify, add and remove e-mail accounts, and distribution groups.
• Run periodic audits to ensure unnecessary access codes are removed and accounts that have been inactive for 14 days are locked or expired.
• Set and attend meetings to learn more about software that is being integrated and update and train teammates on changes.
• Assist colleagues by Phone, E-mail, and Instant message with access related issues.
• Determine if changes can or need to be made to maintain network security and increase productivity.

Confidential

Tier III Desktop Support Technician

• I worked with the team in managing an prioritizing a high ticket cue as well as took calls
• Proficient with a variety of test equipment such as fluke and multi meters
• Replaced faulty hard drives, motherboards, processors, memory in laptops as well as desktops
• Repaired mobile devices such as Ipad and Iphone
• Worked with very strict time constraints to repair issues in a timely manner
• Configured security software such as Pointsec on XP computers and Bitlocker on Windows 7
• Solved issues desk side as well as remotely.
• Worked with Novell and Zenworks software to Image and Reimage workstations.

Confidential

PC Technician

• Responsible for maintaining inventory of equipment
• Diagnosed and repaired PC and Mac hardware and software issues
• I competed builds, upgrades, and software installs on both Windows and Macintosh platforms
• Completed several Laptop screen, keyboard, power jack, and bezel replacements
• Re-imaged countless Dell, HP, and Toshiba computers
• Replaced Mac Logic boards, Screens, and keyboards and installed Windows XP on an Imac
• Provide excellent customer service with On site, House call jobs and gave customers detailed information about the cause of their issue and solution.

Confidential

91H Tracked Vehicle Mechanic

• Responsible for maintaining vehicle readiness by performing preventive maintenance checks, and services
• Demonstrate professionalism through maintaining my equipment and myself
• Demonstrate my ability to work with well with others as a team
• Handled every mission and job with extreme care and attention to detail.
• Helped soldiers with network issues, such as inputting static IP and DNS addresses
• Replaced damaged screens, cooling fans and cases

Confidential

Help Desk Analyst, Raymond Ohio

• Responsible for assisting customers by responding to trouble tickets and calls via E-mail, by phone or in person
• Held the responsibility of installing, testing software, resting passwords for customers
• Solved issues with Windows XP, 2000, Vista, Windows7, and Linux operating systems.
• Replaced hardware such as hard drives, CPU's, Mother Boards and Power Supply
• Re-imaged numerous Dell and HP units and set up PDA devices
• Installed and configured virtual machines using VMware and virtual PC
• Practiced and improved customer service skills with every issue.

Confidential

Sales Representative

• Worked as a call center representative to take calls about the company's product identity theft protection program
• Worked with customers to get them to sign up for the program, keep them from canceling the program and persuade them to upgrade
• Practiced my excellent sales techniques during each phone call
• Handled transactions and personal information with the customers
• Demonstrated superior customer service on a consistent basis
• Constantly met my goal of reaching 30 calls per day

Placed in the second best group of call center representatives