Professional Summary

• Accomplished IT professional with a proven track record of implementing Business Intelligence, analytics, and reporting solutions which drive business decision making and produce real ROI by reducing costs, increasing revenue and improving quality.
• Experience in all aspects of Business Intelligence including support, sales, consulting, project management, product development, application development, and management
• Excellent communication, written, and problem solving skills with the ability to manage multiple projects simultaneously.

Experience

Confidential Director of Business Intelligence

Key Accomplishments

• Developed and built Business Intelligence team and infrastructure from the ground up to position BI as a strategic initiative of the organization.
• Designed and deployed Business Intelligence applications that helped transform the Medical Center into a data driven organization that fundamentally changed the way the hospital operates and assigns accountability.
• Achieved ROI by providing tools to senior leadership, department chairs, and hospital operations that has helped to improve patient care, reduce costs and increased revenue.
• In 2013, UHC ranked NYULMC 1 in Overall Patient Quality and Safety. Hospital leadership attributes much of this success to decision making by managing by metrics.
• Speaker at HIMSS 2013 The Evolution and a Data Driven Academic Medical Center .
• Institutionalized SAP Business Objects as enterprise BI solution and Tableau as the desktop data analysis tool.
• Designed and implemented architecture and front end solution for a real-time dashboard that would allow hospital leadership to monitor traffic in our Emergency Department in real time. Designed visualizations of metrics that are immediately actionable such as wait times, back logs and bed occupancy that showed immediate results by improving patient throughput.

Responsibilities

• Develop solutions and roadmap for Business Intelligence for the organization.
• Give presentations and solution demonstrations to the CEO, hospital leadership and other key stakeholders.
• Meet with senior leadership, stakeholders and various administrative departments to design BI and analytics solutions to help meet the goals of the organization.
• Responsible for day to day operations for a team of 15 employees including analysts, developers and architects
• Meet with data and metric governance committees
• Work with vendors on purchasing software and consulting services.
• Confidential Manager of Business Intelligence

Key Accomplishments

• Performed BI tool suite evaluation by sending an RFP to multiple vendors and working with those vendors and internal groups on evaluating the results of the responses and presentations.
• Replaced legacy BI tool with SAP Business Objects.
• Successfully migrated Business Intelligence environment from a UNIX Solaris system to a less costly Windows VM environment.
• Took over responsibility for Epic Clarity reporting and put processes in place to streamline the intake process, development, and validation of Epic Clarity reports

Responsibilities

• Responsible for creating dashboards, scorecards, and reports to meet organizational goals of using data to reduce expenses, increase revenue and improve patient care.
• Work closely with Data Warehouse team on designing data models and ETL jobs to leverage internal and external data and ensure optimal security, performance and scalability
• Design dashboards and scorecards using industry best practices to provide maximum value and flexibility while maintaining an easy to use intuitive interface.
• Directly manage, monitor and assign work to Business Intelligence team to design, build, test, and deploy dashboards, scorecards and reports.
• Coordinate project tasks and resources with project managers, analysts, developers, and project stakeholders to ensure organizational goals are met and in a timely manner.
• Work with business analysts on delivery and training of ad hoc reporting solutions.

Confidential

Branch Technical Manager

• Responsible for leading a technical team of 7 Systems Engineers for a sales branch with a 14M annual quota.
• Coordinate efforts between the Systems Engineers, Sales Reps, and customers to ensure the correct resources are properly allocated.
• Prioritize tasks and balance the SEs' activities between pre-sales efforts, post-sales support, and training.
• Review SE's performance and make recommendations for salary increases and promotions.
• Work closely with customers and internal resources to ensure branch success during the pre-sales cycle as well as post-sales support.
• Work closely with internal consulting staff to ensure the successful delivery of solutions to our customers.

Confidential

Business Intelligence Solutions Architect

• Specialized in defining and documenting user requirements, and designing Business Intelligence applications.
• Present tailored solutions to satisfy customers' needs by understanding the specific business problem and designing a solution around IB products.
• Manage several POCs and trials simultaneously while ensuring specific deliverables are met and documented.
• Assist customers with enterprise implementations.
• Design and deliver technical presentations on architecture and security.
• Mentor less senior systems engineers and assist in education at internal training courses for new hires.
• Estimate work effort for Professional Services and coordinate for smooth transfer.
• Perform on site scalability and performance tests.

Confidential

Sr. Systems Engineer

• Pre and Post Sales technical support for Information Builders' New York Sales Branch.
• Assist account executives and handle technical life cycle of entire sales process.
• Responsibilities include software demonstrations, software installation, technical support, writing custom demos and Proofs of Concept, and customer training/mentoring.
• Provide feedback to Product Management for ongoing product enhancements.
• Wrote several internal BI applications for Information Builders currently in use by all levels of the organization.
• Deliver technical presentations and handle technical objections and questions
• Assist customers with design, implementation, and rollout of Business Intelligence applications.
• Expert in all aspects of Information Builders products 4GL programming, BI applications, data integration, and ETL.
• Worked with applications on a variety of platforms including VMS, MVS, VM, UNIX, and Windows NT/2000.
• Troubleshoot integration and installation issues between IB products and other 3rd party products including various operating systems, databases, web servers, and application servers.

Confidential

Sr Consultant/Technical Project Lead

• As a Sr Consultant I wrote or helped write applications for IBI customers. Many of these are large-scale mission critical applications that are still currently in production with a large user base.
• Wrote application requirements and specs.
• Designed and wrote complete applications using WebFOCUS, JavaScript, and HTML.
• Wrote rollout and testing procedures.
• Created Project Plans and task lists used for managing large projects.
• Designed and wrote ETL jobs for loading data warehouses using IBI's ETL Manager.
• As a Technical Project Lead I interacted with IT, end users, project managers, business users, and business executives from the customer site, as well as Implementation Managers and Product Managers from IBI to run large projects at the technical level.

Confidential

Programmer/Analyst

• Responsible for designing, writing, and maintaining Mainframe FOCUS applications.
• Completed a conversion of 2 large mainframe FOCUS applications from a Mainframe MVS system to UNIX. Migrated FOCUS code, moved data, and converted JCL Batch jobs to UNIX shell scripts.

Confidential

Customer Support Representative

Responsible for providing IBI customer base and internal IBI employees with technical support of all of IBI products on a number of platforms including OpenVMS, UNIX, DOS, NT, MVS, and VM.