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Project Coordinator/windows 10 Migration Analyst Resume

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SUMMARY

  • Talented IT professional with more than 15 years of experience in technical lead, technical business analysis, desktop and server support, systems administration and project coordination.
  • Excellent troubleshooting and communication skills. Service and detail oriented.

TECHNICAL SKILLS

Operating Systems: Windows 10/XP/Vista/7/8, NetWare 5.x, Windows 2000/2003/2008/2012 Server, MS Terminal Server, Leopard 10.5

Hardware: IBM, DELL, COMPAQ, HP, MAC

Software / Tools: MS Office 2016, MS Office 2003/2007, Access, Excel, Visio, MS Project, FrontPage, Lotus Notes 6.5/7.5, Internet Explorer, Netscape, Active Directory, SQL Server, Terminal Server, Citrix Presentation Server 4.0, Exchange 5.x and 2000, Ghost, Arcserve, Veritas Backup - Exec, PDAs BlackBerry, Palm Pilot Software 3.0a, iPhone, Microsoft Outlook 97-2010, EasySync 3.0, SMS 2.0, PcAnywhere, Zenworks, NAL 2.0, Dameware Utilities, Light Active Directory Application Mode (ADAM), Magic, Remedy, Meridian Mail, Nortel PBX 11c-61c, Wise Package Studio 5.6, Rockwell Spectrum, Avaya G3R/S8700, Aspect or Nortel Symposium VoIP, Shortel VoIP

PROFESSIONAL EXPERIENCE

Confidential, Jersey City, NJ

Project Coordinator/Windows 10 Migration Analyst

Responsibilities:

  • Manage logistics for Windows 10 / Office 16 migration program
  • Windows 10 Migration Analyst provides analytics and support for the Windows 10 / Office 16 migration program
  • Provided support to tech project management team
  • Tracked and manage logistics of the critical project
  • Liaising with Business units to schedule migrations.
  • Setting up and managing logistics of migrations
  • Supporting the program manager in the overall governance of the program
  • Providing analytics and reporting on application certification
  • Working with engineers and end users to resolve compatibility issues
  • Serve as 1st point of escalation in resolution of technical issues and customer support requirements
  • Coordinate vendor activities (e.g. communications, scheduling, follow-up) as they are directly related to the delivery and/or support of services

Confidential, Bergenfield, NJ

Windows 10 Lead Test Case Writer

Responsibilities:

  • Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation
  • First point of contact for the department
  • Confer with clients regarding the nature of the information processing or computation needs.
  • Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation
  • Updated and maintain the application testing list on the SharePoint site
  • Serve as 1st point of escalation in resolution of technical issues and customer support requirements
  • Coordinate vendor activities (e.g. communications, scheduling, follow-up) as they are directly related to the delivery and/or support of services
  • Created test plans and test case for Windows 10 testing.
  • Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
  • Managed on time project performance, customer escalations, and overall customer satisfaction.
  • Use of MS Project, MS Excel (pivot tables, lookups, etc.), MS Word, PowerPoint, SharePoint, MS Project, MS Excel (pivot tables, lookups, etc.), MS Word, PowerPoint, SharePoint
  • Meet with LOB to maintain and approve migration schedule

Confidential, Montvale, NJ

IT Project Coordinator

Responsibilities:

  • Updated and maintain the application testing list on the SharePoint site
  • First point of contact for the department
  • Confer with clients regarding the nature of the information processing or computation needs.
  • Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
  • Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
  • Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
  • Consult with management to ensure agreement on system principles.
  • Expand or modify system to serve new purposes or improve work flow.
  • Troubleshoot and respond proactively to issues
  • Data analysis to spot trends in data to address problems while they are manageable
  • Attend meetings and disseminate information to the team
  • Accuracy and timeliness, approaching work with appropriate sense of urgency
  • Build test machine for application testing.
  • Gather requirements from business units and translate those to programmers and developers.
  • Coordinate with Application Owners to perform Application Testing Certification and Remediation
  • Identification, coordination and tracking of Application Testers resources
  • Assist with troubleshooting, remediating and resolving issues
  • Maintained issues tracking database in SharePoint
  • Managed the laptop loaner process. (Physical laptops whereby Virtual Machines (VDI) may not be used for testing)
  • Tracked and maintained application testing progress and project metrics reports
  • Monitored project mailbox, answering user questions about testing, equipment, special requests as they come into mailbox
  • Use of MS Project, MS Excel (pivot tables, lookups, etc.), MS Word, PowerPoint, SharePoint
  • Meet with LOB to maintain and approve migration schedule
  • Received updates on daily scheduled migrations.

Confidential

IT Infrastructure Lead/Technical Business Analyst

Responsibilities:

  • Lead the flow of day to day IT operations, set and maintain schedules, evaluate department performance, and create standard protocols to meet established service levels
  • Interact with organization management to report metrics and to determine priorities and desired response times
  • Confer with clients regarding the nature of the information processing or computation needs.
  • Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
  • Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
  • Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise
  • Serve as 1st point of escalation in resolution of technical issues and customer support requirements
  • Coordinate vendor activities (e.g. communications, scheduling, follow-up) as they are directly related to the delivery and/or support of services
  • Identify training opportunities to expand the knowledge and capabilities of the Desktop Support team
  • Coordinate effective transfer and hand-off of IT service requests to global team members as deemed necessary to maintain support in multiple time zones
  • Participate as a lead technical resource on various projects and assignments while maintaining current core function duties
  • Develop and maintain documentation such as knowledge base articles, technical end user guides and procedures
  • Gather requirements from business units and translate those to programmers and developers.
  • Own project responsibilities for related upgrades and implementations
  • Manages the delivery of software updates and OS level deployments using Microsoft SCCM
  • Document deployment processes and complete software installation/deployments for Commercial Off The Shelf (COTS) and internally custom developed software
  • Manage desktop hardware and software inventory
  • Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
  • Respond to and resolve 1st and 2nd level technical end user service and support requests. Follow-up with end users to provide status updates as per service level guidelines. Record and close tickets on service desk ticket application
  • Coordinate communications with the user community regarding maintenance, service outages, upgrades and introduction of new or changing services
  • Deliver Desktop and Telephony installation and provisioning services
  • Configure workstations with the standard Windows 7 corporate desktop image. Install and configure print drivers on Windows desktops. Installs approved software to meet user/workstation requirements
  • Coordinate and execute cable plant, telephony and PC equipment moves/adds/changes
  • Provide technical support for Audio/Video/Web conferences with IP integration
  • Verify requests for new equipment against surplus inventory records and inform manager when new equipment needs to be purchased
  • Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets)
  • Set-up and troubleshoot wired and wireless connections including access points, switches and wiring closets
  • Managed on time project performance, customer escalations, and overall customer satisfaction.
  • Use of MS Project, MS Excel (pivot tables, lookups, etc.), MS Word, PowerPoint, SharePoint
  • f MS Project, MS Excel (pivot tables, lookups, etc.), MS Word, PowerPoint, SharePoint
  • Meet with LOB to maintain and approve migration schedule
  • Received updates on daily scheduled migrations.

Confidential, Bronx, NY

Technical Business Analyst / Migration Specialist

Responsibilities:

  • Supported Windows XP to Windows 7 conversion (currency project) for all desktops within Confidential ’s day to day operations.
  • Confer with clients regarding the nature of the information processing or computation needs.
  • Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
  • Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
  • Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
  • Helped create a remediation /documentation as well as conduct research on what the remediation plan will be. Carry out the remediation and be involved in testing, documenting as well as follow all SDLC project.
  • Gather requirements from business units and translate those to programmers and developers.
  • Reviewed, analyzed and evaluated detailed business and functional requirements, documentation, process flows and data models to contribute to the development of project plans including project charter, project deliverables, cost/benefits analysis, time line estimates, scope and control.
  • Used SharePoint to update team documents and spreadsheet.
  • Developed use cases, defining and documenting user procedures and workflows, and how each class of user interacts with each system function.
  • Integrated technical solutions with the business environment, recognizing systems design and data interdependencies and reusability.
  • Established appropriate security levels for processes, information exchange and system implementation.
  • Defined, reviewed and influenced standards and quality measures/metrics. Assist in the development of conversion and implementation strategies.
  • Supported system implementation and production readiness by liaising with change management, IT architecture and desktop standards, and the business.
  • Developed test plans, test cases, perform testing. Provide user documentation, user training, and post implementation support.
  • Migrated XP users to Windows 7 via SCCM.
  • f MS Project, MS Excel (pivot tables, lookups, etc.), MS Word, PowerPoint, SharePoint
  • Meet with LOB to maintain and approve migration schedule
  • Received updates on daily scheduled migrations.
  • Complete data analysis and reporting to track project data and complete asset management for OS Upgrade Projects.
  • Evaluated software packages, ensuring they fit within architecture and infrastructure. Perform unit testing of solutions you create to overcome compatibility conflicts.
  • Maintained current industry knowledge of development concepts, best practices and procedures for SharePoint solutions.
  • Produced documentation so suitable for other personnel to manually install and configure application software onto computers with Window 7.
  • Document deployment processes and complete software installation/deployments for Commercial-Off-The-Shelf (COTS) and internally custom developed software
  • Ensured and maintains clear and concise system documentation. Provide training or mentoring to technical peers or small groups of end-users as needed.
  • Interacted with application development staff, enterprise architecture, and technical services and vendors in planning, developing, and installation of new and existing systems.
  • Monitored assigned HP Service Manager Incident Queue web based interface.
  • Used MS Project to provide updates and feedback to senior management on project progress/deviation against the plan
  • Use of MS Excel (pivot tables, lookups, etc.), SQL, Linux, MS Word, PowerPoint, SharePoint

Confidential, Mount Laurel, NJ

Technical Business Analyst / Migration Specialist

Responsibilities:

  • Supported Windows XP to Windows 7 conversion (currency project) for all desktops within TD’S day to day operations.
  • Helped create a remediation plan and document the implementation of this plan. Carry out the remediation and was involved in testing, documenting as well as followed all SDLC documentation. I am the point of contact for LOB during this project.
  • Smoke tested, installed and configured Charles River.
  • Reviewed, analyzed and evaluated detailed business and functional requirements, documentation, process flows and data models to contribute to the development of project plans including project charter, project deliverables, cost/benefits analysis, time line estimates, scope and control.
  • Gather requirements from business units and translate those to programmers and developers.
  • Used SharePoint to update team documents and spreadsheet.
  • Developed use cases, defining and documenting user procedures and workflows, and how each class of user interacts with each system function.
  • Integrated technical solutions with the business environment, recognizing systems design and data interdependencies and reusability.
  • Confer with clients regarding the nature of the information processing or computation needs.
  • Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
  • Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
  • Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
  • Complete data analysis and project progress reporting with MS Excel
  • Established appropriate security levels for processes, information exchange and system implementation.
  • Defined, reviewed and influenced standards and quality measures/metrics. Assist in the development of conversion and implementation strategies.
  • Supported system implementation and production readiness by liaising with change management, IT architecture and desktop standards, and the business.
  • Developed test plans, test cases, perform testing. Provide user documentation, user training, and post implementation support.
  • Maintained current industry knowledge of development concepts, best practices and procedures for SharePoint solutions
  • Used MS Project to provide updates and feedback to senior management on project progress/deviation against the plan
  • Use of MS Excel (pivot tables, lookups, etc.), MS Word, PowerPoint, SharePoint

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