QUALIFICATIONS SUMMARY

• A Systems Administrator with 14 years of diversified IT experience that has the proven ability to implement technologies and policies that decrease costs, increase performance and positively affect the bottom line.
• Strategic Thinking Restored a collapsed network during first week by implementing a firewall appliance, and SMTP server to provide the company with 100 increase in overall work flow.
• Goal Orientation Successfully executed a 5-day plan in hours, to update, and improve the FEMA Headquarters operations center computers with the latest technology to increase hurricane disaster response.
• Innovation Solely created a video simulation knowledge base that caters to thousands of employees that solves most of their everyday issues when just vocal communication is not enough.
• Leadership Team members performed well above expectations and have raised their performance.

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator/ISSM

• Oversees responsibility for the development, implementation, and evaluation of the facility's information system security program.
• Well versed with documentation procedures regarding the certification of Information Security Profiles and System Security Plans SSPs
• Responsible for Windows and Linux servers and the operating systems software and its successful integration with the hardware and applications software across the organization.
• Specific duties include: execution of system transition procedures support integration and planning standards and custom operational procedures support integration and planning for future deliveries and systems work off of system anomalies and support of off hour testing, as required.
• Plans, tests, installs, and integrates new and upgraded versions of the relevant operating systems on organizational computer systems, all third party software components, and subsystems. Develops test plans and procedures. Coordinates and conducts product installations, including patches.
• Proactively monitors and manages system resources to optimize operating efficiency and performance. Performs troubleshooting and diagnosing and correction of problems.

Confidential

Tier 2 Desktop Support, ACT

• Support included creation of user accounts, technician accounts, managing data, creation of reports, administration of the databases and associated indexes, and refining the Helpdesk process to streamline call-answer-response times.
• Support included the administration of a helpdesk management software application and exercised various troubleshooting methodologies to resolve hardware, software and communication errors. Troubleshooting strategies are applied to Novell Netware 3.X, 4.X, Windows NT , and various UNIX operating environments and networked file servers.
• Performed troubleshooting for end-user client workstation, server administration, configuration management and problem resolution support. Support includes coordinating, dissemination and resolution of trouble tickets, LAN Administration, Internet, Customer developed application and integration, and End-User Client Workstation troubleshooting and Software Assistance. Other Helpdesk support includes configuration and troubleshooting of hardware and software issues as they affect Internet access, peripheral device configuration, interoperability issues and network access, IPX/SPX and TCP/IP interfaces.

Confidential

Tier 2 Desktop Support, Unisys

• Provided solutions to improve operational processes through the use of technology. Modified system and network security services coupled along with the implementation of Pointsec data encryption, stronger Antivirus and firewall protection in a Windows 200/XP Server environment.
• Worked cooperatively on multiple projects/tasks and provided technical guidance to associate analysts. Worked with user groups to scope and prioritize software releases.
• Replaced defective hardware and performed data backup and transfers as needed.
• Resolved PointSec related laptop issues, cause by bios incompatibilities, strict hardware requirements, and other various software and hardware related issues.

Confidential

Technical Manager

• Providing overall technical coordination, ensuring regular updates and constant continuation of services across multiple graphic and web driven multimedia projects.
• Defining business opportunities and actively contributing to the strategy identification for reconfigurability, by the development of interactions with LNT Productions businesses and the implementation of standardization and regulation plans.
• Contributed to the growth in clientele networking. Since the implementation of redesigned sites for company clients the number of their clients has dramatically increased in a relatively short time.
• Identified the functional requirements, and the Linux/Windows-based candidate platforms for web-enabled equipments.

Confidential

Network Engineer/Digital Artist

• Managed the computer services department comprised of 1 server and 9 clients in 1 location on an undisclosed annual operating budget.
• Started system and network security policies coupled along with the implementation of stronger Antivirus and firewall protection in a Windows 2000 Server environment.
• Authored and implemented efficient Adobe Photoshop batching techniques which increased revenue from a crawl to soaring heights. The challenge was to shrink a 40 hour week's work of man time into a matter of a single day's work of 8 hours. The task was more than successful which led to the expansion and growth for other departments such as Creative Design, data basing and company clientele growth.