PROFESSIONAL SUMMARY:

• 9 Years of hands on experience in the field of Microsoft technologies, VMware Virtualizations, Citrix Virtualizations and Network Administration.
• Extensive experience in managing, designing and implementation of enterprise wide Virtualization Projects using Citrix, VMware and Microsoft products.
• Experienced in the P2V migration of Physical servers to VMware ESX hosts, Installation of VMware ESX and ESXi Servers Dell and HP blade servers.
• Managed Installation and configuration of Microsoft Windows 8/7/Vista/XP Professional, Windows server 2003/2008/2012 Servers.
• Supported a large-scale Data Center projects including server installation, hardware maintenance, and break/fix activities.
• Experienced in designing VMware VDI solutions for large to medium enterprise including Secure Access gateway.
• Experienced in installing, configuring administering Citrix XenDesktop and XenApp 5.X,6.X and 7.X environment.
• Experienced in enterprise wide migration of Windows XP to Windows 7/8.
• Skilled in SCCM 2007, SCCM 2012, AppSense, Eracent, Office 2010/365 and FEP/SCEP Endpoint Protection.
• Excellent at integrating and troubleshooting system hardware and network.
• Experienced in installation configuration of CISCO, Net gear, Dink Routers, Switches, Hubs, Modems and other Data Communication Products.
• Experienced in Installation, configuration and troubleshoot of Windows Server 2008 / 2003 / Win2K/ NT, XP/VISTA/WIN 7 and WIN 8.X Environments.
• Familiar with configurations of servers including Exchange, IIS, DNS, WINS, DHCP, FTP and PROXY.
• Experienced in with installation of different kinds of Hardware including HP Net servers, Dell Power Edge Server, Dell Desktop, IBM Net vista, Switches, Hubs, Modems and other Data Communication Products.
• Exceptional troubleshooting, organizational, interpersonal, written and verbal communication skills.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

• Assist with support of Enterprise VMware Clusters, including all VMware Enterprise Storage, High Availability and Disaster Recovery design/planning.
• Responsible for researching, designing and testing hardware /software for Microsoft servers and virtualization environments
• Provide support for remote access infrastructure including VDI and RDP server environments.
• Design and maintain End User computing architecture documentation, standards, policies, and procedures.
• Evaluate new technologies and stay current with industry trends and developments
• Guide IT engineering teams in developing virtualization services that solve customers business problems, including, but not limited to, VDI, Private Cloud capabilities and virtualized data management services.
• Provide expertise, input and troubleshooting support as the most senior level of technical escalation for IT infrastructure engineering and on-call operational teams
• Develop engineered solutions including design s , specifications, documents, diagrams and configurations applicable to end user solutions
• Integrated and automated multiple management and back-end systems.

Confidential

• Act as the primary point of contact for all engineering as well as support activities related to VDI -Virtual Desktop Infrastructure for VMware View 5.x/4.x,Citrix XenDesktop/XenAPP 5.x,6.x,7.x, Windows 8 Windows 7 desktops.
• Engineered and implemented VDI solution using VMware and Citrix Technologies.
• Installed, deployed and maintained VMware View 5 VDI : Creating the infrastructure for VDI starting by setting up the hardware needed from Blades and Storage, then installed the VM servers with required applications VC, View Connection, View Composer, View Transfer, View Security, SQL DB and the View Replica .
• Created a Parent Image of Windows XP and 7 with best practices to enhance the Virtual Desktop Performance. Using SCCM 2007 and SCCM 2012 OSD.
• Integration of GOLD images with SCCM, AppSense and Eracent agents.
• Installed, configured and troubleshoot issues related to VMware View/ThinApp Architecture.
• Deployed Linked Clones by using Parent Image created dedicated and floating desktops as well as published ThinApp packages, created instruction manual, automated pools and entitled the users.
• Organized teams and helped develop the Microsoft App-V integration to the VDI environment.

• Designed various technical documents, diagrams, and presentations for the hardware and software installation procedures, packaging standards, migration path, server capacity and scaling for Citrix XenApp, Desktop, provisioning server farm.
• Participated in migration from SCCM 2007 to SCCM 2012 and lead OSD deployment in SCCM 2012.
• Evaluated enterprise MDM and MAM solutions GOOD, Airwatch, Mobile Iron and recommended solutions to business sponsor.
• Experienced in build and deploying GOOD MDM solution for 600 Users.
• Migrated 40 plus applications from old Citrix XenApp 6.X server farm to Citrix XenApp 7 server farm with zero downtime.
• Deployed and configure Login VSI tool for capacity planning, Benchmarking and User/Applications analysis.
• Deployed RSA integration solutions to provide remote access for smart devices iOS Android
• Provided proof of concept environment for Citrix XenDesktop 5 with Machine Creation Services MCS and Citrix Provisioning 5.6 services using VMware ESXi virtual infrastructure.
• Provided customer with hardware requirements for VDI environment.
• Tested and configured customer's key application access for VDI environment.
• Implemented Citrix XenApp 6 and Streaming profiler services for centralized repositories and provider of the application to the VDI environment.
• Responsible for remediation of weaknesses and vulnerabilities identified across desktop and mobile platform.
• Documented server build and application installation process
• Citrix default load balancing performance tuning for audio and video
• Documented SOP for desktop technologies such as VMware view, Citrix and Microsoft Desktop platforms.
• Engineered and implemented various Citrix terminal server performance tweaks via registry hacks, Citrix load balancing, active directory GPOs, resource monitoring, and custom ICA client configurations
• Created, modified, upgraded, and customized virtualized software packages.
• Built, configured and deployed VMs from templates, and managed the Active Directory for Virtual Desktops with User Permissions.
• Assisted with migration of window XP to window7, Integration with SCCM and Appsense
• Provided third tier support for AppSense, Eracent and SCCM.
• Responsible for testing all ESXi and vCenter patches and upgraded before deploying to Production systems.
• Provided Level 4 Support for Physical and Virtual desktop infrastructure.
• Incharge for assigning the Virtual Machines to the correct resource pools worked with Desktop support and service management team to troubleshoot issues tier III issues.

Confidential

System Administrator

• Lead SME for design/implementation of the Citrix Virtualization Environment.
• Built servers and installed applications as per the company standards and requirement with used windows 2008 R2/2003 Standard Edition.
• Monitored the servers, trouble shoot and resolved issues related to Active Directory Users and Groups.
• Created user and computer accounts on the Active directory and Configured servers for DHCP, WINS and DNS services, Installation, configuration and Administration of IIS web servers.
• Design and Implement Citrix XenDesktop / XenApp solutions for different use cases.
• Defined the Patch Management process for the VMware Environment to upgrade the Hosts and VM's and ensure successful completion of Update Manager Installation in all the environments.
• Documented and implemented VMware ESX servers for Virtual Infrastructure Consolidation.
• Installed SQL 2005 and SQL 2008 clustered and non clustered servers and create SQL Database
• Installed, configured and troubleshoot issues within Citrix Infrastructure.
• Managed the acquisition, installation, and maintenance of the organization's Local Area Networks LAN , email and Wide Area Networks WAN .
• Responsible for a continuous process improvement program within the team.
• Assigned work to subordinates, monitor performance and conduct performance appraisals
• Evaluated the level of security required for Enterprise IT systems and subsystems to identify enhancements, modifications and upgrades to support current security requirements as well as assure that Parsons IT systems continue to provide excellent security control in the future.
• Participated as a stakeholder, representing client interests, in the development and delivery of business intelligence solutions and driving their adoption at the appropriate levels within the organization
• Reviewed technical specifications and provided work estimation.
• Partnered with project management in the development of project plans, status communications, and the management of software solutions.
• Responsible for design, implementation and maintenance of Dell HP servers and storage hardware, IBM Blade Center servers, EMC storage systems, Cisco routing and Catalyst switching, Cisco PIX ASA firewalls, Cisco VPN, Symantec Backup Exec, Symantec Antivirus, Spam and AV filtering, Blackberry Enterprise Server, SalesForce.com, Veeam Backup and Replication.
• Developed, tested, and maintained a disaster recovery plan for critical VMs and application data.
• Designed and implemented solutions to business requirements using Microsoft Windows Server operating systems.
• Established and implemented policies and procedures for LAN/WAN usage throughout the organization.
• Designed Implemented Active Directory Service ADS and created Trust Relationship between the User Database and Security.
• Supported VMware, Citrix, Windows Server, IIS, Exchange, SharePoint, PHP/HTML/Tomcat Web Portals, Supported tracking system, Windows Client OS, Microsoft Office and other server applications as well as key business systems infrastructure and hosting environments.
• Managed the Windows server, Network, SAN and VM Ware with day to day helpdesk request including desktop, laptop, printer, software, hardware and network connectivity
• Troubleshoot and solved technical issues related to desktop application software with emphasis on MS-Office, Internet Explorer, PGP, anti-virus, and e-mail software, Lotus Notes, and other productivity applications.
• Oversaw the adding and deleting network users including: network accounts, various systems accounts, and email addresses.
• Ensured users have current software and updates configure PC systems for LAN/WAN access, and installed peripherals.
• Provided direct customer support involving Internet, computer hardware/software, e-mail and telecommunications systems.
• Installed supported network software and hardware as well as configure PCs.
• Installed and tested software, perform upgrades and review data files at user site.
• Supplied technical guidance and direction to users, performed miscellaneous tasks in support of the PC environment.
• Analyzed products and make recommendation for new products and services to senior management.
• Responsible for diagnosing and troubleshooting issues to determine the cause of hardware/software problems and provide timely resolution.
• Managed Cisco Call Manager - VOIP phone access for approximately 200 users.
• Designed and evaluated user and support procedures for staff as well as assist with developing training materials such as manuals, exercises and visual displays.
• Responsible for around the clock Information Technology support coverage.
• In charge of all hardware and software purchases for the organization.
• Responsible for managing and monitoring the work of subcontractors
• Managed and supported operation staff working on clients daily needs.
• Managed and supported customer's backup scheduling needs and capacity.

Confidential

Technical Consultant Sr. Customer Support

• Provided technical support, maintenance, and repair of hardware and software for the State of North Carolina employees.
• Managed standard operating environment through the controlled release of security patches, anti-virus updates, windows patches and third party applications patching.
• Installed and configured the server hardware and software as well as provide full life cycle support.
• Deployed and administered applications on Windows Servers and implement NLB Network Load Balancing with Windows 2003 Server.
• Assisted with standard desktop image development and provided ongoing support.
• Generated ticket through BMC REMEDY for the customer complaints and assisted customer to solve the problem.
• Provided direct customer support for issues involving Internet, computer hardware/software, e-mail and telecommunications systems.
• Created and maintained user policies and rights using ADS.
• Supplied technical guidance and direction to users performed miscellaneous tasks in support of the PC environment.
• Provided guidance, oversight and subject matter expertise to fellow developers.
• Supported customers to unlock / reset the NCID Password.
• Walk through user to register within the Orbit and NC treasurer system.

Confidential

System Analyst

• Responsible for installation of Windows NT Server, Workstation, Proxy Server, configuration, implementation and maintenance of several core systems including DNS, DFS, DHCP, WINS.
• Installed configured MS Office suite, Oracle, Java, Anti-Virus on Server and Client PCs of Quarantine Server.
• In charge of troubleshooting server issues as well as client hardware and software issues.
• Configured and managed Print Servers, Print Clients, Internal Helpdesk Support, and network appliances like Symantec gateway security appliance.
• Managed LAN and WAN links with Network equipment viz. Routers, Switches and Hubs.
• Actively involved in gathering end user requirements, user/system documentation, user training and testing developed reports for final deployment.
• Designed Implemented Active Directory Service ADS and created trusted relationship between the User Database and Security.
• Responsible for setting up users and group maintenance in Windows Network on the server using Active Directory Services.
• In charge of troubleshooting systems in case of a failure and maintain server uptime.
• Provided assistance in configuring VPN with a Global based client through remote login.
• Installed security VPN application, configure VERITAS Volume Manager and VERITAS Net backup.
• Managed the company web site as well as internet connections.
• Monitored, upgraded, supported and maintained: existing email system, Firewall, data/voice telecommunication connections T1, DS3 phone system, including voice mail.
• Interacted and provided technical support to all IT divisions as well as all internal, local and remote users including providing training.
• Supported technology solutions using, Windows 2000/XP/Vista Windows 2000/2003 ,Unix , Standard Small Business Server Exchange 2000/2003 SQL 2000/2005 Office 2000/XP/2003/2007 Back-Up Exec Symantec Anti-Virus APC Battery Back-Up Systems Firewalls, SPAM Monitoring Software, Tape Back-Up Drives and network storage devices.
• Diagnosed, repaired, and determined appropriate action for hardware and software issues with laptops, desktop computers, blackberries, PDAs, and printers.
• Provided 24-hour on call support on a rotational basis as needed including urgent service during regular and after normal business hours.
• Managed backup and storage for clients.
• Monitored networks and managed VLAN and Sonic wall Firewall maintenance
• Participated in planning and executing client and server application upgrades.
• Provided assistance service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drivers on user's premises.
• Imaged PC's using ghosting software.
• Reviewed target PC's configuration prior to installation and prepared recommendations for new/revised configurations to enhance performance of software package.
• Ensured that the resolution of customer service requests are achieved within previously approved performance measures and directed service levels.
• Provided phone support for remote and traveling staff.
• Compiled and maintained server and network documentation as well as established appropriate procedures.