COMPUTER SKILLS:

Network Administration: VPNS, LANS/WANS, MPLS, SWITCHES, VLANS, TCP/IP, DNS, ETHERNET LANS, Wireless LANS & WANS, Confidential Unity Messaging System, VOIP

Email Systems: Microsoft Exchange/Outlook, Lotus Notes, IPSEC, DHCP, SNMP

Databases: SQL Server, Citrix Server, ThinClient, 0 Client, and other Virtualization technologies

Desktop Support: Microsoft Office, Hardware, Laptops, Mobile Devices, Tablets, Active Directory Add, Moves, Changes, Group Policy configuration Server builds, raiding and production implementation, Print Server Configuration, Microsoft Office 365 support, Link Support, and Configuration

IBM Midrange Machines: Connectivity and configuration of AS/400 using Rumba

IBM Mainframes: Connectivity and configuration of 3090Connectivity of DECS/Pathworks machines, Citrix Thin Client 0 Client machine configuration

Network Monitoring: HP OpenView, Packet Sniffers/tracers

Ticketing/Workflow Systems: ServiceNow, Remedy, Servicedesk

Migration/Imaging/Deployment: Symantec Ghost, Microsoft Windows Deployment Audio/Video Configuration and Management, VOIP conferencing.

EXPERIENCE:

Confidential

Responsibilities:

• Install, Configure, Routers, Switches, Servers, Workstations and peripherals.
• Conduct Site Surveys for Wireless WIFI - Fi Access points.
• Manage Active Directory and Office 365 configuration.
• Manage DHCP and DNS Server configuration.
• Exchange Domain to Cloud Domain conversion.

Confidential

Responsibilities:

• Desktop support, Network support and troubleshooting, Active directory maintenanceGroup Policy configuration.
• Deployment builds and server config.
• Change control validation.
• Windows server 2012 config.
• Confidential 2960 and 3650 switch config and maintenance.

Confidential

Travelling Field Technician Team Lead

Responsibilities:

• Conduct routine Site Surveys using multiple tools and software including Netscout, Confidential Unified Wireless (CUWSS) to Map and identify WIFI network strengths and weaknesses.
• Conduct active and passive surveys, VOIP analysis, channel spectrum analysis (noise interference), and troubleshoot pre- deployed, and deployed wireless networks.
• Replace routers, switches, and firewalls.
• Punch down data cable, install and configure various network equipment.
• Install and configure Wireless Access Points at various customer sites within the south-central region.

Confidential

Senior Desktop/Network Support Specialist

Responsibilities:

• Install, monitor, and Configure Desktop, Laptop, and Network Equipment.
• Support multiple departments and Medical Staff.
• Respond to Incidences of Network Outages.

Technical Environment: Active Directory, Confidential 2950 switches, Confidential routers. Configure VPN, VLANS, Load Balancing, and Firewalls. TCP/IP, IPSEC, DNS

Confidential

Network Support Specialist

Responsibilities:

• Install/Configure and/or Decommission Computer Network Support Equipment such as Routers, Hubs, and other Network Equipment.
• Build and Monitor Servers and other peripherals. Confidential 2960 switches 2900 IS routers
• TCP/IP configuration EIGRP, OSPF and BGP configuration
• Active directory and group Policy Management
• DHCP and DNS configuration on windows server 2012 OS
• Ghost deployment and network device builds
• Snort, SolarWinds, and Wireshark Packet analysis

Confidential

Network Administrator

Responsibilities:

• Maintained Network Infrastructure by building, deploying and monitoring network servers.
• Configured Confidential 2950 Network Switches and placed in production
• Designed implementation plans for Confidential Voice Migration Project
• Designed and Configured DNS and DHCP Servers
• Designed and implemented video/audio solution for conference rooms
• Support Microsoft Active Directory, Office 365, Microsoft Link, and MS Outlook
• Install and configure MPLS equipment for Wireless Networking

Confidential

Senior Desktop Implementation Specialist

Responsibilities:

• Tested, Configured and Deployed software solutions on emerging technology machines
• Maintained Mixed environment desktop/laptop machines for PCs and MAC computers
• Configured File, Print, and Application servers and placed into production
• Provided end user training for vendor applications
• Configured Microsoft Exchange Servers for SMTP mail routing.
• MS Exchange and Active Directory Support MS Outlook, and Exchange
• Maintained DHCP and DNS server configurations

Confidential

Remote Network Administrator/Application Support Specialist

Responsibilities:

• Provided technical and customer service support to field reps conducting surveys concerning transportation habits and patterns of Confidential users.
• Created field rep documentation for field worker.
• Supported databases Lookups using SQL to run projections and gather demographic information.
• Configured Desktop and Servers remotely in production environment.
• Managed Network Resources.

Confidential

Network Support Technician

Responsibilities:

• Provide desktop and laptop support to end users and C level executives.
• Configured and deployed laptops, desktops and pda devices.
• Provided break/fix, printer configuration, network connectivity and device optimization
• Provided active directory password resets, equipment implementation and data warehousing.
• Active Directory and MS Exchange support
• Adds, Moves, Changes, Equipment Inventory, Password Resets, Windows Deployments

Confidential

Network Support Representative

Responsibilities:

• Provide network admin support for 1,000 plus employees in Windows Environment, support over 65 custom applications.
• Provide Database Support, configure Confidential Switches, and patch down cable to desktop environments.
• Support MS Office and Lotus Notes.
• Configure SMTP Server for Mail Exchange Setup POP3 Clients
• Support and utilize network Monitoring Software- HP OpenView. PeopleSoft
• Create Vantive and Service now tickets to document troubleshooting and call management and escalations.
• Support PeopleSoft 7.0 and 8.0 Software Support Tidal/Sys Admiral Job Scheduling Software
• Data Center Cable Installation: Pre-Trunk and Post Trunk Configuration of Server Room Assembling Server Racks, Populating racks with Servers, Switches, and Routers
• Using Push Poles to extend the cables from the Ceiling to the Floor and then Punching Down the cables to appropriate switch.
• Measuring Cable length and cutting the cables to appropriate sizes.
• Interface with Frontline and other personnel to keep business running and provide technical support for applications and hardware devices while installation in progress.
• Interface with management, other network operations personnel and database administrators to keep business running.
• Provide hardware, software, and peripheral device support such as Hand-Held computers

Confidential

Field Technician

Responsibilities:

• Configured and installed network equipment such as routers, hubs, switches, firewall hardware, cables, and desktop equipment such as PC's, Hard drives, memory modules, and monitors at remote insurance agent's office within the state of Illinois.
• Reported work through IVR system that allowed for level III support if equipment malfunctioned or configuration was not successful.
• Managed Project plan for Illinois Territory including coordinating dates for agent office configuration.
• Supported Network Printer configuration, Citrix connectivity, Re-imaging using Symantec Ghost software for network builds and deployments. provided training for end users and agents.

Confidential

Lotus Notes Admin/ Training Coordinator

Responsibilities:

• Built Lotus Notes R4 and R5 Servers using Compaq Servers and Raid them out as Raid 5.
• Worked with other Network Administrators to provide supplemental instruction for Network Design and Optimization.
• Lead a team of Instructors to ensure content delivery was comprehensive, understandable, and effective.
• Build scripts using Perl to perform network tasks
• Utilize Windows NT to maintain network servers
• Provide Lotus Notes Administration and database development to perform tasks
• Maintain Lotus Notes Email Servers and SMTP Mail Servers, DHCP and DNS
• Connect POP3 clients to Lotus Notes network
• Maintain Global Address Book and authentication methods
• Provide connectivity to IBM 3090 Mainframe machines
• Provide connectivity to IBM Midrange AS/400 machines using RUMBA/PCS.