SUMMARY

• I am seeking a mutually beneficial relationship where I can continue to add value to organizations at large.

TECHNICAL SKILLS

• VMware Vsphere
• Horizon View Virtual Desktop Infrastructure (VDI)
• VMware App Volumes
• VMware User Experience Manager (UEM)
• VMware EUC
• Microsoft OS
• HyperV
• Microsoft Lync
• Microsoft Exchange
• Microsoft Office 365 and Microsoft System Center Suite.

PROFESSIONAL EXPERIENCE

Confidential

Lead Virtualization Engineer \ Sales Engineer

Responsibilities:

• Engineered, Architected and Deployed a vCenter 6 with NSX, vMotion and vSphere 6 environment to support Horizon 7 and new IaaS Service Offering.
• Engineered, Architechted, Deployed a VMware Horizon 7 environment to accommodate 4000 virtual Desktops utilizing App Volumes and User Environment Manager (UEM)
• Engineered, Architected, and Deployed greenfield Active Directory Environment
• Deployed DHCP and configured DNS
• Identified, recommended, architected, and engineered new product offerings such as DaaS and IaaS. Which have increased gross profit projections by 60% by end of Q4
• Served as Manager of Support personnel (8 person team)
• Upgraded clients’ on - site Horizon 5.3 environments to Horizon 6 hosting 1500 Virtual Desktops
• Eliminated failed Customer Data backups on the Datto Data Protection Platform.
• Eliminated Datacenter power management issues at our 800 user client site restoring datacenter stability and reliability.

Confidential

Migration Engineer

Responsibilities:

• Facilitated domain migration efforts pertaining to Active Directory, Microsoft Exchange, Office 365, and Microsoft Windows Server compliance standards.
• Created a Vshpere Migration strategy to consolidate target and destination virtual environments and decommission old hardware.
• Updated Windows Server 2008R2 and Windows Server 2012 to bring them into Compliance and make them members of the target domain.
• Recommended and facilitated changes to the existing SCCM 2012 infrastructure.
• Aggregated Data to facilitate inventory and planning efforts.
• Wrote and executed Powershell scripts to facilitate user onboarding and manage attributes in Active Directory, Office 365 and Exchange.
• Wrote scripts and group policy objects for workstation onboarding.

Confidential

Deployment Engineer

Responsibilities:

• Create and configure virtual servers and infrastructure for client needs using Vmware vsphere and citrix application virtualization.
• Travel to client sites to execute diligence activities and gather required information to recreate all of the client’s business processes using D+H cloud infrastructure rather than on-site infrastructure.
• Work with client’s current vendors to bring services into the C3 cloud and offer seamless services to the client.
• Travel to client sites to perform cutover activities to finally have their services provided solely by C3 resources over dedicated MPLS.
• Migrate e-mail to dedicated C3 Exchange 2010 servers, migrate data files to dedicated C3 file server, and migrate all applications to C3 application servers. Install and configure all printers on C3 dedicated print server.
• Train the client about how to access all of their applications and print functions that have been integrated and moved over to the C3 Portal

Confidential

Virtualization Consultant

Responsibilities:

• Developed and implemented infrastructure solution to support a deployment of Horizon View 6
• Gathered all requirements of the client to define the scope of this project.
• Deployed, Designed, and Configured Horizon View 6 with HTML access to accommodate 3000 Virtual Desktops
• Setup Microsoft Network Load Balancer to Cluster Connection Servers in Horizon View
• Designed and implemented a deployment of Vmware Persona management for Horizon View users
• Designed the automated Composer Service for deploying linked clones
• Setup DHCP server for assigning IP addresses to linked clones
• Implemented necessary edits and additions to existing Active Directory deployment
• Implemented Location based printing and role based virtual desktop entitlements through group policy within Active Directory.
• Implemented Horizon group Policies for optimizing PCoip functionality.
• Installed and configured Teradici GPU offloading cards within HP Proliant hosts used for VDI processing
• Facilitated deploying an internal Certificate Authority for SSL Server Authentication
• Performed troubleshooting for issues with the Vmware Storage Accelerator.
• Provided documentation to deploy the same infrastructure configuration at all sites nationally

Confidential

Virtualization Consultant

Responsibilities:

• Developed and implemented infrastructure solution to support a deployment of Horizon View 5.3
• Deployed, Designed, and Configured Horizon View 5.3 with HTML access
• Designed and implemented a deployment of Vmware Persona management for Horizon View users
• Designed the automated Composer Service for deploying linked clones
• Designed, tested, and created standard images to be deployed to all VDI users
• Implemented necessary edits and additions to existing Active Directory deployment
• Implemented Location based printing and role based virtual desktop entitlements through group policy within Active Directory.
• Performed troubleshooting for an unsupported SAN infrastructure (Cisco Whiptail) to allow it to be used with Vcenter and interact with Horizon View correctly.

Confidential

Cloud Service Delivery Manager

Responsibilities:

• Led a team of six engineers in the completion of cloud iaas, saas, and specialty engineering projects.
• Provided recommendations to lead infrastructure engineer to reduce downtime and increase reliability of the cloud platform which is based on Vmware esxi 5.5 on Nutanix hosts.
• Engineered tailored solutions for customers. Domain controllers, VPN’s, Firewalls, file servers, app servers, web servers, etc.
• Engineered Cloud backup solution based on Evault Enterprise model
• Recommended and architected System Center Operations Manager (SCOM) Deployment
• Recommended and architected Cloud environment based on Microsoft Hyper-V platform
• Architected and implemented VDI Solutions within the Vmware Horizon View 5.3 environment.
• Monitored logs and solved Microsoft Exchange 2010 outage using Performance Monitor and pinpointing points of failure.
• Architected Microsoft Exchange 2010 platform redesign
• Troubleshot and solved Lync 2013 performance issues associated with resource allocation
• Provided solutions for tier III issues not resolved by support engineer staff
• Reported directly to executive managements staff weekly and as needed.
• Drove processes and procedures for engineers involved with service delivery.
• Provided recommendations to VP of sales to facilitate concerns arising in service delivery.
• Vetted vendors and formulated a deployment plan for a self-provisioning portal ordering system
• Solved numerous hard down outage issues and made recommendations for improving the cloud platforms reliability as a whole.
• Served as the direct client liaison for all new customers and approved all deployment and project plans created by all project engineers.
• Instrumental in identifying procedural issues hindering Project Engineer Productivity
• Assisted Senior Infrastructure Engineer with a full network redesign.
• Provided justification, interviewed and hired two engineers to facilitate service delivery efforts.

Confidential

Senior Microsoft Virtualization and Systems Engineer

Responsibilities:

• Lead and direct a team of four in order to complete assigned projects
• Participate in project planning for the full life cycle of all Microsoft Projects
• Serve as liaison between the internal Citrix, Infrastructure, and VMware teams
• Serve as liaison to client until project completion.
• Insure change management practices are adhered to by Microsoft Team Members
• Serve as Subject Matter Expert on Hyper-V Virtualization
• Develop proofs of concept and deployment plans for proposed projects
• Implement technical solutions as approved by the customer
• Facilitate troubleshooting and fault resistance
• Architected and implemented Local Microsoft Active Directory Replication to Microsoft Azure AD Internally
• Designed and deployed pilot of Office 365 Internally
• Designed and completed the deployment of SCCM 2012 internally
• Designed and completed the deployment of SCOM 2012 internally
• Developed a PowerShell script to deploy SCOM 2012 via light touch installation
• Designed and implemented IIS 7.5 Media Services Smooth Streaming internally
• Designed and implemented Windows Server 2012 Hyper-V Virtualization for Fairfax Family Practice
• Designed and Deployed System Center Service Manager 2012 for Fairfax Family Practice
• Designed and implemented SQL 2012 cluster Solution for Fairfax Family Practice
• Sequence and package software for deployment through SCCM 2012
• Facilitated XP to Windows 7 migration for ICMA-RC District of Columbia Offices

Confidential

Systems Engineer III

Responsibilities:

• Create and implement standards for new systems within the department to best insure information and network security.
• Developed and Deployed Windows Images (.wim files) customized for physical server hardware and intended use for migration from Windows Server 2003 to Windows server 2008R2.
• Active Directory Administration
• Developed a process to automate the creation and assignment of Hyper-V virtual machines for authorized users.
• Develop VBScripts and PowerShell scripts for a series of administrative and maintenance tasks.
• Mount Windows 7 images created with ImageX to new system hard drives via PXE server boot via onboard NIC.
• Utilized Microsoft Deployment Tools and Windows AIK integrated with SCCM, Windows Deployment Server (WDS), and Active Directory to accomplish fully automated Operating System and Software deployment.
• Migrate all systems from Windows XP to Windows 7 using automated installation utilities and processes.
• Encrypt all systems with McAfee Endpoint Encryption. Manage server side groups and policies for users and hardware.
• Manage and Update Enterprise Norton Antivirus software and server.
• Develop and test new machine images virtually using Hyper-V Virtual Machines. Administer Hyper-V servers and resource allocation.
• Manage systems and user groups, assignments, and policies in SCCM.
• Maintain, modify, create, and manage hardware, software, users, and groups using Microsoft Active Directory.
• Ensure all data stored on servers is backed up to tape and shipped to our remote location as per our disaster recovery plan.
• Train users to use all newly configured workstations properly within our domain and in adherence with security standards and practices.
• Troubleshoot and resolve hardware, software, and firmware issues on the server side or client side.
• Communicate changes I have made to the environment policies to the effected technical staff. Also provide documentation on known issues and how to resolve them to better serve users.
• Maintain and troubleshoot Cisco wireless routers.
• Make recommendations and facilitate deployments to improve our infrastructure’s overall system efficiency and security.

Confidential

Information Technology Consultant

Responsibilities:

• Perform technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyze for total systems.
• Perform functional analysis, timeline analysis, requirements allocation and interface definition to translate customer requirements into hardware and software specifications.
• Installed and configured Small business networks on site as part of a deployment team.
• Facilitated cabling, ISP setup, Server Infrastructure switches and back up devices (SAN & NAS), Configured active directory to govern the network, Configure COTS products.
• Recommend Infrastructure based on clients expressed and assessed needs.
• Collaborated to create detailed deployment plans and documentation for future support.
• Served as the liaison between clients and technical staff.
• Organize, manage, and facilitate project timeline and milestones until project completion.
• Recommend post implementation support options to clients.

Confidential

Technology Support Technician III

Responsibilities:

• Supported and maintained computer systems, servers, and applications provisioned for the specific needs of several different programs within the company which were part of Missiles and Fire Control, Space Systems, Aeronautics, and Integrated Systems and Global Solutions.
• RSA Encryption Administrator for Space Systems business area and Aeronautics.
• Wrote scripts in our proprietary Java environment
• Active Directory Administrator for Missiles and Fire Control.
• Juniper VPN Administrator
• VMware Architect
• Managed Microsoft Exchange Servers
• Blackberry Enterprise Server Administrator.
• Tested all windows and software updates on virtual machines prior to implementation.
• Remotely diagnosed and resolved problems with Lockheed computer systems located across the United States and abroad with Microsoft Remote Desktop Software and Microsoft Remote Assistance software in conjunction with Juniper VPN Admin Console.
• Maintained and updated the LM Travel Expense Reporting System used by all Lockheed employees to report corporate expenses.
• Supported, repaired, and modified numerous proprietary pieces of software installed on windows XP and Vista machines.
• Solved functionality issues with desktop publishing software such as Office 2003 and Office 2007 as well as Adobe PDF applications.
• Maintained user accounts and permissions on Windows, Oracle, and Unix servers.
• Created user server side storage space.
• Remotely identified and resolved network connectivity or internet connectivity issues with users.
• Ensured that all computers stayed up to date with software standards using PCVM (Personal Computer Version Manager) and SMS (Systems Management Server)
• Identified and resolved Hardware issues on Windows XP, 2000 and Vista machines.
• Identified and resolved issues with Microsoft SharePoint 2007 (Work group collaboration software)
• Managed my own time to complete assigned tasks in an efficient manner.
• Responsible for reporting and monitoring issues irresolvable by me to the correct work group for resolution and monitoring of their progress.
• Documented and shared new techniques and troubleshooting steps meticulously in a Knowledge Database (KMR) to help train others with more ease.
• Personally maintained a 96% customer satisfaction rate.
• Maintained machines in classified and unclassified environments.

Confidential

Project Manager

Responsibilities:

• Managed day to day operation of the business
• Secured new clients and contracts for web development projects
• Managed Budget and Payroll
• Facilitated project completion
• Set up outsourcing of workload when needed
• Managed and led our team of 15 artists and programmers to a 98% customer satisfaction rate.
• Facilitated workload by lending my knowledge of Dreamweaver, Flash, Java, and XML when needed.

Confidential, Orlando, FL

Network Administrator and Technical Support Specialist

Responsibilities:

• Served as liaison between the users and our technology team. It was my responsibility to maintain a face-to-face relationship with the users. Responsible for supporting 30,000 plus users.
• Facilitated the cabling and upgrade of servers switches and backups in our data center
• Trained new users and computer technicians.
• Migrated from Novell GroupWise to Microsoft Exchange e-mail services.
• Trained users in PeopleSoft, our data basing system ViewStar, our imaging system, and any other software they would be required to use to successfully complete all tasks efficiently.
• Trained the new technicians how to isolate hardware problems, troubleshoot software, our domain structure, how to set up a system from scratch with all the correct software and settings with Windows XP Professional, and the proper procedure for physically installing systems at workstations.
• Maintained inventory of all systems, printers, faxes, scanners and peripherals in company possession.
• Addressed all Hardware and software problems with the user level machines.
• Responsible for troubleshooting, all warranty requests, and parts installation on all printers, faxes, computer systems, and peripherals.
• Installed any user requested software for example Oracle, Novell, Peoplesoft, Crystal Reports, and other utilities that required custom installation settings.
• Joined all systems to the domain and set user permissions on local machines and server side (Active Directory).
• Created new software installation procedure for new systems; and thus decreased downtime time during reformatting and setup of new systems by 30%.
• Responsible for maintenance and repair of Industrial Document Scanners by Fujitsu.
• Edited web forms for use on our website using PHP and MySQL program languages.
• Created slide shows and animations in Macromedia Flash MX 2004 for the University website.
• Edited images and created graphics for various purposes in my department using Photoshop.
• Created and tested the image that was used on all systems using VMware.
• Facilitated migrating machines to a new domain twice.
• Upgraded all systems Processor Chipsets.
• Upgraded all systems Video Cards to accept a dual monitor setup.
• Upgraded all systems from 500MB to 1024MB of RAM to maximize productivity.
• Formatted and set up all new machines.
• Responsible for setting up and maintaining network connectivity on user’s machines.