Summay

• Operating Systems - Good knowledge of computer operations along with the following Operating Systems: Dos, Windows95/98/ME/2000/NT Server/XP/2003/2008/Vista/7 Enterprise, Novell Netware 4.2, SunOS Solaris 9.0, Unix,, Citrix Metaframe.
• Software Experience - MS Office 97/00/XP/03/07, MS Visio, J2EE, IIS, BackupExec, SQL Server 7.0, DB2, Exchange Server, Novel Groupwise, Track-IT Ticketing Systems, Symitar, Cable Data, Comtrac, Support Soft, Logme In, HyperTerminal/Telnet, GOTOMYPC, VNC, PCAnywhere, Remote Desktop, Norton Ghost/ Internet Security 2005, IP Sniffer Pro, CuteFTP, WSFTP Pro, Winzip, WinRar, Macromedia Flash, Dreamweaver, SharePoint, etc.
• Networking - TCP/IP, SNMP, RIP, IPX, NETBUI, OSPF, BGP, HSRP Protocols, DNS, WINS, DHCP, IIS, Gateways, NAT/PAT, TFTP, CIDR, UDP, Cisco switches/router config, VLAN/802.1q, Windows and Kerberos Authentication, VPN, Openview NNM, CheckPoint and Firewall, User logon, Disk quota, ect.
• Programming Experience - Cobol, C, C , VB, HTML, XML, Java, Verilog/VHDL, Unix Scripting, J2EE.
• Personal Character - Hard Working, able to comprehend and follow directions. Great communication skills amongst managers and fellow team members. Motivated to implement change when needed. Active, responsive team player. Willingness to learn new technologies and enhance knowledgebase. Friendly, responsive, interactive among others. Excellent troubleshooting and phone speaking skills. Thorough understanding of server/client and network enviornments.

EXPERIENCE

System Administrator

Confidential

Technical and Operational

• Effectively maintain and perform troubleshooting on multiple networks and servers at data centers with 100 servers and make recommendations for improvement. This includes, but is not limited to, MS Windows 2008/2003 Server R2, MS Exchange 2003, 2008 , and other software on HP ProLiant servers and UNIX-based IBM servers.
• Perform and service the day-to-day operations of File, Backup, Print, and Storage servers and ensure their optimal performance. In addition, perform Cisco Router, Switch, and Firewall configuration, maintenance and troubleshooting.
• Perform troubleshooting, replacement, maintenance, and upgrades on HP Thin Client, laptops, and desktops.
• Manage Active Directory and Network infrastructure implementations, design and technical support for users and/or datacenters and branches.
• Make recommendations for changes to the AD, network, and user devices to maintain adequate capacity, performance and supportability.
• Prepare documentation and train employees for all IT procedures related to operations and services.
• Respond with a sense of urgency and responsibility to all system outages including networks and servers, 24/7 on-call.
• Maintaining a Citrix farm in Citrix 6.5.
• Take part in annual disaster recovery test.

Project Management and Deployment

• Oversee and independently manage the works and deployment of a Windows 2008/2003 Server farm with minimal supervision.
• Design and manage the testing and implementation of electronic check transmission and submission to the Federal Reserve.
• Responsible of the complete project life cycle.
• Manage and implement a Synergy system that collects, collaborates, organizes and displays financial documents for archiving and storage retrieval.
• Support, test, develop, and implement Disaster Recovery policies, guidelines and projects.
• Deploy firewall, CITRIX, data backup and full IT branch setup.
• Configure and troubleshoot VPN connections.

System Administrator Contract

Confidential

• Installed and configured and administered Microsoft Windows 2003 Servers.
• Performed upgrades and repairs on desktop and laptop computers software, hardware and peripherals .
• Managed User Accounts, Computer Accounts, OU's, Groups and Resource Access in AD.
• Ensure uniform compliance with established IT policies and procedures at all locations.
• Assisted with new software setup, configuration and deployment.
• Migrated from Novel Netware to Microsoft Active Directory.
• Troubleshoot network and email issues and installs network switches, cables and maintains existing wiring.
• Trains staff and faculty in use of computer equipment/network.
• Assists in computer labs setup and maintenance.
• Provide technical support for non-computer related technology at the schools district Telephones, Projectors, TV's, Document Cameras, audio/visual resources, etc .
• Built and Deployed computer carts for distribution.
• Create new computer images and Image Computers using Norton Ghost.
• Setup and configure new computers and users including backing up and replacing data from old computers to the new computers.
• Performed maintenance and repair on printers.
• Provided network, hardware and software support for 300 end users on a Microsoft Windows XP Professional network.
• Installations, patch applications and upgrades for Windows XP Professional, Microsoft Office 2007, Microsoft Office for MAC and MAC OS X.

VOIP Engineer Level II

Confidential

• Manage and support for escalated issues regarding VOIP service to customers and agents.
• Call analysis of SIP/RTP protocols to determine call failure such as echo, jitter, BW usage, MOS, QOS, one way audio, ect.
• Resolve issues in coordination with Level3, Intrado, Senior level engineering and Excell communications.
• Troubleshoot and restore technical service and equipment troubles by analyzing, identifying, isolating, testing and diagnosing faults and symptoms using established processes, procedures, test equipment and support systems.
• Developed unified communication strategies and architectures.
• Implement support unified communication solutions for end users based on industry best practices.
• Provide state-of-the art VOIP video phone communication deployment to interstate and international locations

Technical Support Specialist II

Confidential

• Provided support for customers facing problems with the Comcast High Speed Internet connections and Comcast Digital Voice phone service.
• Determined the appropriate solution based on diagnosis and executed the most logical fix providing verbal instruction to the customer at a level of detail commensurate with customer PC knowledge and experience.
• Troubleshoot customer connectivity issues including but not limited to: DHCP, DNS, LAN, Email setup, TCP/IP, modems and routers.
• Remotely access the customer's computer if needed for troubleshooting purposes.
• Resets and/or re-provisions customer modem.
• Documented details of customer interaction by opening ticket in the trouble ticketing system and records appropriate information in database.