Technical Support Analyst Resume Profile

PROFESSIONAL EXPERIENCE:

WINDOWS SECURITY ADMINISTRATOR

Confidential

Provide technical support and Windows server administration for all offices and remote users of a stock exchange in a Windows 2003/2008 Active Directory/Exchange environment. Administer Microsoft Storage Server 2003/2008, Server 2003/2008, SQL 2005, SharePoint 2007, Great Plains Dynamics, Quest Defender5, Tripwire Enterprise Log Center, security/ID/camera servers, projectors, A/V media, Blackberry/iPhone/Android MDM, ILX Thomson One Workstation, Mac OS X, VPN, mobile phones/air-cards, copiers/printers/faxes, email archive/compliance, WebEx, McAfee web and email security, and Service Now instances. Maintain Group Policy and patch management. Perform vulnerability/security testing. Manage asset inventory, invoicing, vendor relations, and licensing. Evaluate software, hardware, and, service purchases. Update corporate websites and review web traffic.

Key Projects Achievements:

Deployed Windows Active Directory and Group Policy, Defender5 two-factor authentication, Qualysguard Vulnerability Scanner, Isonas ID card system, OSSEC Host-based IDS, Symantec Endpoint Protection 12
Member of NSX Corporate Information Security Committee, FS-ISAC, Business Continuity team and SEC ARP Review team
Managed department office moves, hardware recycling projects, building power generator tests

PC/LAN ADMINISTRATOR

Confidential

Provided technical support to over 600 end users across the US for this global software company. Administered VPN/RAS, Lotus Notes, Novell, Windows Active Directory servers. Managed asset inventory, vendor relations, and licensing. Evaluated software, hardware, and, service purchases. Administered Windows Active Directory, clustered SQL servers, Mac OS X server, SAN.

Key Projects Achievements:

Project manager for disaster recovery exercises desktop migration from Windows 98 to 2000 desktop migration from Windows 2000 to XP regional office move network migration from Novell to Active Directory.
Regularly collaborated with upper-level IT and Operations management of parent company.
Established desktop and laptop standards, and performed QA testing.
Responsible for Operations budget/expenses and licensing/vendor commitments

ACCOUNTING IS ENGINEER

Confidential

Administered all servers Windows NT/2000, Citrix MetaFrame 1.8, Exchange 2000, and ISA 2000 , LAN/WAN, and voicemail system. Performed backup procedures. Led monthly training classes. Managed software licenses, asset inventory, and vendor relations. Converted remote users from RAS to WAN connectivity through Citrix. Provided technical support to onsite and remote users. Performed billing, accounts receivable, and monthly reconciliation for the CPA firm and payroll company.

TECHNICAL SUPPORT ANALYST II T

Confidential

Provided technical support to over 300 onsite and field office users of this wholly owned subsidiary of The Hartford Financial Services Group. Administered Windows Lotus Notes web, e-mail, fax, and database servers. Trained IT staff and end users. Administered Siemen and Avaya PBX/voicemail system. Performed backup procedures.

Key Projects Achievements:

Lead designer for extranet website used by executives and wholesalers
Project manager for the following projects: Y2K readiness desktop migration from Windows 95 to 98 desktop migration from Windows 98 to 2000 migration from Token-Ring to Ethernet topology migration from RAS to VPN remote user access developing several custom applications, including CRM, for use in field offices and via company websites..

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