Summary

A System Engineer with more than 15 years progressive experience and excellent skills in Windows platform systems support, a problem-solver and effective team player. Thrives on new challenges committed to continuous learning and professional growth.

TECHNICAL SKILLS

• Operating Systems / Hypervisor:
• Windows Server 2003, 2008/R2, 2012/R2
• Windows Exchange Server 2007, 2010
• VMware vSphere 5.x, vCenter Server 5.x
• Windows XP, Windows 7, Windows 8
• System and Technologies:
• Active Directory, Group Policy, DHCP, DNS, DFS
• TCP/IP, VPN, VLAN, Failover Cluster, iLO, iSCSI, RAID
• Software and Applications:
• MS Office Suite 2010
• Terminal Server, SharePoint
• Symantec Backup Exec 2012
• ServiceNow, Track-IT
• SCCM, SCOM, Zenoss
• Symantec Enterprise Vault
• Acronis True Image, Ghost
• PowerShell
• MobileIron 7, BES 5, 10 EMC PowerPath
• Forefront 2010 for Exchange, GFI MailEssentials
• Symantec Endpoint Protection 12, Symantec Altiris
• Hardware:
• Dell PowerEdge, HP ProLiant, Desktop/Laptop, Thin-client
• Switches, Routers, Firewalls and Wireless Access Point
• SAN, DAS, NAS, Tape Library, UPS

PROFESSIONAL EXPERIENCE

Confidential

System Engineer

• Troubleshooting and diagnosing server systems' problems, investigates hardware/software problems, identifies their source determines, tests and implements solutions.
• Server system and Active Directory administration including configuration, installation and support Windows 2008 R2/2012 R2 80 is VM ,
• Day to Day operation support including Windows Server deployment, user access management, disk capacity management, server performance monitoring.
• Build, manage and troubleshoot VM in VMware vSphere 5.x, vCenter Server 5.x,
• Active Directory management including user accounts authentication in different domains, PowerShell scripting for domain management automation.
• Support and manage MobileIron Core and Sentry infrastructure.
• IT Environment: 5000 Windows 2008R2/2012R2 servers 80 virtual , Exchange 2010, Active Directory, vSphere 5.x, vCenter 5.x, Windows 7, Zenoss, iLO, PowerShell, MobileIron Core and Sentry, ServiceNow, ASG-Zena.

Confidential

Windows System Engineer

• Windows Server Migration Project including:
• Analysis of all the Windows file shares, file and print service in Windows 2008 R2, Windows 2012 server environment.
• Analyzing shared folder and print server for the client.
• Deliver High and low level design document to the client.
• Design and Prepare Migration plan based on analysis and migrated the user, computer and group object by using ADMT Tools.
• Designed and deployed DFS name space server and replication group for the migration
• Created and Deployed file and print server on Hyper-V
• Migrated file shares and printers by using Secure Copy and Print Management Tool across the forest.
• Created login script and GPO to map the printer on OU level.

IT Environment: Windows Server 2008, 2012, DFS, VMware ESX, File and Print server, and NAS.

Confidential

System Administrator

• Responsibilities: To solve user's operational, software, hardware and network issues including maintaining, troubleshooting, analysis and research for 1500 users in 3 branches via phone, email, remote or desk side.
• Managed user accounts, File/Print Services, GPO, OU, folder, file permission and other security administration in Windows 2008 Active Directory domain.
• Administered User/Shared/Resource/Contact mailbox and distribution group in EMC or ECP, also troubleshooted email flow issue by using EMC Toolbox.
• Managed about 800 Windows 2008 VM and hosts by vSphere client, converted physical server to VM, created and monitored DRS Clusters on VMware ESXi 5/5.x host.
• Joined in the Windows XP to 7 migration projects by using Windows SCCM 2012 including task sequence, system image, and USMT and asset inventory.
• Used MobileIron and BlackBerry Enterprise Server for IPhone and blackberry user's account management, sync issue and other managing tasks
• Diagnosed and replaced bad hardware components, re-imaged system, and removed virus, spyware and malware in client systems.
• Created/updated/resolved the incident tickets in ServiceNow for IMAC Install, Move, Add, and Change service requests and incidents for users.
• Assigned and deployed software to client/workstation accordingly by using Symantec Altiris.

IT Environment: Windows 7, Windows 2008 Active Directory, Exchange 2010, Forefront Online Protection for Exchange, Symantec Endpoint Protection 12, PGP, Office 2010 Outlook, Word, Excel, PowerPoint, Visio , MobileIron Administration, BlackBerry Enterprise Server 10, Service Now, Cisco AnyConnect VPN Client, Cisco Jabber, HP network printer/scanner/Copier, L3 Switch, UCCX, LAN/WAN.

Confidential

System Administrator

• Responsibilities: In charge of Exchange 2007, Backup Exec 2012, and Symantec Endpoint Protection 11/12 for 1700 users and 800 Windows XP/7 desktops/laptops in Windows 2008 Domain, Citrix and LAN/WAN environment in 5 branches.
• Upgraded Forefront 10 to 2010 for Exchange resulting in a massive reduction in spam emails cleaned out over 250,000 junk emails on the Exchange server.
• Managed the Exchange 2007 User/Shared/Resource mailbox, distribution group and public folders also configured the SCL delete, reject, quarantine, and Junk Email folder settings for all inbound emails.
• Configured the maintenance schedule and storage limits for the mailbox database, and controlled Transport/Journal Rules in Hub/Edge Transport server.
• Installed critical updates and service packs to clustered Exchange server, also monitored the performance of Exchange sever.
• Whitelisted mail server domain and configuration for spam control in Forefront 2010 to let the emails flow or block accordingly.
• Archived the emails and recovered the mailbox by using Enterprise Vault server.
• Upgraded Backup Exec from 11 to 12, 12 to 2012 to solve the Windows 2008 R2 backup issue.
• Setup backup schedule on daily, weekly and monthly basis and restore the data accordingly, organized the tapes in the Sun tape library and offsite storage of all tape media.
• Managed, deployed and Upgraded Symantec Endpoint Protection 10 to 11, 11 to 12, deployed and upgraded client to improve the security of all workstations.
• Administered server by using Best Practices Analyzer, Security Configuration Wizard, Remote Connectivity Analyzer, Dcdiag, and Netdiag.
• Troubleshooted virus infected workstation, network cable connection issue, network printing issue, and other system issues.
• Implemented SAN and DAS solution through SAS card for server to increase the disk volume.

Confidential

System/Network Administrator

• Responsibilities: Support Windows 2003/2008 Servers, Hyper V, MS Terminal Server and 150 Windows XP users in 20 locations.
• Implemented the webmail service by using Exchange 2007, IIS, and SSL Certificate for mobile user to access company emails.
• Upgraded GFI MailEssentials to enormously improve the block of junk emails.
• Patched Windows 2003/2008 Server, Exchange 2007 Server, Windows XP and Office2003/2007.
• Troubleshooted Outlook account setting including send, receive, auto reply and calendar sharing issues, also controlled the spam, malicious email by Barracuda.
• Converted Windows Server from physical to virtual on VMware ESX server by using VMware vCenter Converter.
• Created and deployed system images to desktop and HP thin-client terminals.
• Installed and configured the SharePoint Service for internal users to share/change/update the files.
• SonicWALL Pro 2040 Firewall management including control the TC/IP Port traffic to allow the https traffic for webmail and configure Site-to-Site VPN.
• Performed Windows Server/SQL Server backup and restore data by using Backup Exec 12 including rotate tapes for the tape library.

Confidential

System Administrator

• Responsibilities: Installing, supporting, and maintaining servers and 90 users, and planning for and responding to service outages and other problems.
• Solely responsible for troubleshooting and recovering a Windows 2003 Domain Controller with hard drive RAID 1 mirroring error on a Dell server.
• Installed, configured and maintained the Windows workstations, PCs, LAN/WAN Networks, file servers, Ethernet networks, network cabling and others in 90 Windows XP workstations and 5 Windows 2003 servers environment.
• Upgraded Windows 2003 Small Business server edition to stand edition.
• Analyzed HP network multifunction printer error code to identify the printing issue' performed the driver and firmware upgrade.
• Checked cabling connection, punched CAT-5 cable on patch-panel and RJ-45 jack.

Confidential

Computer Service Analyst

An online computer hardware and software retailer in Richmond, BC

Responsibilities:

Work in a Warranty Service Depot providing hardware repair / replacement services on PC and Laptop products with various software platforms Win9X, XP. Provide troubleshooting, installing software, video cards, hard drives, network cards, memory and data back-up.