Professional Highlights and Summary:

• Lead System Engineer with 20 years of highly developed problem-solving and technical troubleshooting experience. Experience in pre-sales, Cloud Computing, Transition, Data Center consolidation , migration and outsourcing, Process Implementation of all aspects of Data communications , and supporting of enterprise system in large and complex environments. Ability to work independently, effectively in a high-stress and fast-paced work environment. Excellent critical thinking and interpersonal communication skills. Expert in analytical, project management, client relationship management, creating processes and procedures. Ability to coordinate highly detailed tasks and develop new processes. Direct customer interaction and participation in project teams. Ability to work flexible hours and be on-call during non-business hours.

Work Experience:

Confidential

System Engineer

• Evaluated and implemented Amazon's AWS for Infrastructure As a Service IAAS for client environment.
• Leading engineer from the Wintel Team for CMDB project to roll out CA agents to monitor and change management project
• Leading engineer from the Wintel Team for Data Center migration project and successfully completed with minimal down time.
• Leading engineer from the Wintel Team for Virtualization Refresh project to build out multiple clusters of VMware at four data centers

• Leading engineer for VMWare ESX 3.5, 4.0, 4.1 and 5.1 for creating virtual servers, p2v servers, VMotion and VStorage, setting up clusters and VLAN with the VM Infrastructure client. Setting up VMWare HA and DRS.
• Leading engineer for VM migration project.
• Direct support of FAS organization's servers Windows 2000/2003/2008 and applications.
• Installation, configuration and maintenance of desktop OS Ubuntu and Windows 7
• Installation, configuration and maintenance of new and existing hardware and software infrastructure.
• Using RDP, DameWare, DRAC and KVM Avocent for remote access of physical servers.
• Set up and configure accounts in Active Directory with Windows 2000/2003/2008 servers using NetIQ
• Perform system analysis for various applications for FAS AE..

• Working with, SiteScope and Nagios for managing performance and alerts.
• Working with Workbench for managing servers, softwares and licensing inventory.
• Using ticketing system CA Unicenter and ServiceNow for opening up tickets.
• Using CCB for following processes.

• Ensure that client-stated technical and functional requirements are satisfied within the limits of the contract.
• Implement business processes and assists in process improvement initiatives in order to enhance customer service. Identifies process matters of significance or enhancements and implements
• Created run and Maintain documentation SOPs, templates, Root Cause Analysis RCA , knowledge articles, etc
• Facilitate customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigate matters of significance, recommends and implement appropriate course of action
• Developed processes and procedures which adhere to ITIL framework.

Confidential

System Engineer

• Using VMWare ESX 3.5, 4.0, 4.1 for creating virtual servers, p2v servers, VMotion and VStorage, setting up clusters and VLAN with the VM Infrastructure client. Setting up VMWare HA and DRS
• Direct support of PBS organization's servers Windows 2000/2003/2008 and applications.
• Installation, configuration and maintenance of new and existing hardware and software infrastructure.
• Using RDP, DameWare, DRAC and KVM Avocent for remote access of physical servers.
• Set up and configure accounts in Active Directory with Windows 2000/2003/2008 servers using NetIQ
• Perform system backup, restore and recovery using NetApp and Syncsort SnapVault software.
• Installing and configuring NetApp systems 2020, 2050, 3140, 6060 and 6080 with DataOntap 7.2.6.1, 7.3.2 and 8.0.1
• Using NetApps for configuring NAS, NFS, SAN, CIFM, LUNs, Volumes, shares for backup storage.
• Using SMVI snapvault technology for backups and snapmirror for replication to a DR site.
• Using SnapManager tool for backup of Oracle and SQL databases.
• Perform system analysis for various applications for all PBS regions.
• Working with Application Manager for managing performance and alerts.
• Working with AssetExplorer for managing servers, softwares and licensing inventory
• Using ticketing system CA Unicenter for opening up tickets.
• Using CA ITPAM 3.0 automation tool.
• Using SSR and CCS applications for office automation and tracking
• Working on-call rotation.
• Working with Password Manager Pro for managing passwords
• Perform updates with WSUS, Patchlink, VUMP.
• Working with a DB team on MSSQL 2000, 2005 and 2008, Oracle database and MySQL.
• Moving Sharepoint from one server to another, creating web sites, wikis , blogs and uploading documents.
• Creation and maintenance of policies, procedures and other documentation

Confidential

System Administrator Tier III, Desktop Technician Tier II and Help Desk Representative Tier I tech.

• Troubleshoot software and hardware problems via SMS and over the phone with Windows 2000/XP/Vista and MAC OS
• Provide on-site PC and MAC services. Repair hardware and software on all Windows OS's and MAC OS's. Perform data and disaster recovery
• Support WIN 2000/XP/Vista software, virus software and performed updates
• Support Microsoft Office 2000/2003 applications
• Performed set up and termination of RAS accounts with Windows 2000/2003 servers
• Set up and configure accounts and installing software patches in Citrix Meta Frame via FPASS, VPN and dial-up for users.
• Set up and configure accounts in Active Directory with Windows 2000/2003 servers.
• Opening up service tickets with CA Unicenter and Heat software for Tier II and Tier III tech.
• Perform over night server maintenance with Tier III assistance from the Server Team
• Perform update pushes with Tier III tech. assistance from the Exchange Team
• Perform system backup, restore and recovery using Norton Ghost and Veritas software's.
• Support hardware, software installations and upgrade.

Confidential

System Administrator and Field Service Engineer

• Building LANs/WANs, installation and administration of Windows Server 2003 for local TCP/IP networks and additional services such as Domain Name Service DNS , DHCP, WINS, Internet Information Server IIS , Remote Access Service RAS , Proxy Server, web server, creating of users and groups and user policy, granting users' rights. Set-up Network Switches or Hubs.
• Set up the network with IT team with Servers 2000/2003 OS and desktops WIN XP
• Performed User Administration, Domain Configuration and Management, Remote Administration, unattended installation
• Supported WIN XP software, virus software and performed updates.
• Support 250, 350, 500, 700 Chemistry systems, ECIQ Immunodiagnostic systems based on Windows platform
• TECAN and Provue blood banking systems
• Veridex CellTrack systems in Northern Virginia and Washington, DC
• Manage personal parts inventory
• Proficient in using MXP