Systems Analyst Resume Profile

SUMMARY

Lead Accounting Business Analyst experienced in the design, analysis, development, testing, management and support operations for financial and case management software applications. Has held key responsibilities in all stages of the software development life cycle and has successfully completed numerous, complex application implementation projects. Skilled in systems integration and in working with cross functional project teams to successfully deliver major enterprise business solutions.

PROFESSIONAL EXPERIENCE

Confidential

Lead Accounting/Systems Analyst

Interface with court administrators, Department of Revenue, Pennsylvania Department of Transportation, auditors, legal staff, help desk personnel, programmers/analysts, trainers and management to create and define user requirements and software design specifications.
Analyze system and business processes and requirements to make recommendations for system enhancements.
Assist counties in customizing data for better use of the Common Pleas and Magisterial District Judge Case Management Systems.
Visit counties as needed to meet with court staff to preview the application and outline and collect customized data needed for the system and/or to discuss business process issues.
Assess and monitor data integrity and cleanliness both pre and post migration.
Participate in data-hub projects to understand external interfaces and to assist in requirements specification and testing assist in analyzing and correcting interfaces and data.
Represent court staff interests during application design meetings, ensuring application enhancements reflect the customized needs of the users, researchers, studies and specified business usage.
Facilitate JAD workshops and provide expertise in the management of financial data and processes.
Develop business process maps and system use cases.
Review and approves database schema changes SQL data mapping between differing case management systems.
Maintain the integrity of statewide statute and financial metadata.
Perform the design, testing, implementation and validation of weekly financial reports for the Department of Revenue.

Systems Trainer

Trained end users and Supreme Court staff in the use of the Common Pleas criminal case management system and the UJS Portal web based application.
Designed and constructed training materials, help sections and other documentation related to these projects.
Tested new and revised software from the end user's perspective ensure accuracy and validity of data.
Managed user testing of software development and enhancements.
Monitored second level help desk queue and provide analysis and support to resolve end-user issues.
Suggested and implemented enhancements to various counties' individual case-management, business and accounting practices.
Assisted with legacy data analysis and integration, county bank reconciliation and the design of individualized, county-specific forms and reports.

Confidential

Membership Director

Responsible for marketing and membership sales for a chain of private multinational campgrounds and condominiums.
Delivered employee training, single point of sale and group presentations.
Provided hardware and software support for sales department.
Provided visitor orientation and training in accordance with Thousand Trails safety guidelines.
Responsible for client screenings, feedback, reservations and other public relations related duties.

Confidential

Software Trainer and Tester, Mainframe Systems Analyst

Traveling Software Trainer throughout the US and Canada for end-users with differing degrees of technical expertise.
Provided individual and group/classroom presentations of cataloging and web based applications.
Responsible for the organization of training schedules, transport, conference rooms, catering and other logistics.
Internal Software Trainer for CNH Global employees.
Phone and on-site technical support for related software and web based applications.
Authored documentation of various procedures, workbooks and manuals for internal employees and Case/New Holland dealerships.

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