IT Systems Analyst Resume Profile

OBJECTIVE:

To put to task my skills gained from Information Technology IT , Database Administration DBA and networking experiences in oracle 11g/12c, mysql, unix and computer repair jobs for excellent customer satisfaction in the working field.

EXPERIENCE:

Computer Repair Technician/ Computer CND analyst : Feb 2008 to Feb 2014 Confidential

Performed diagnostic tests, system clean up and repair of Apple laptops. Satisfactory computer repair for apple laptops with Mac Operating System involving Macintosh, UNIX/LINUX environments. Performed diagnostic tests, system clean ups and software installation on inbounded laptops for repair. Performed reinstallation of Operating System as part of the repair process. Worked as Apple CND technician. Provided information to Apple agents via GSX or Email about laptops that repair technicians Could Not Duplicate CND the issues during initial trouble shooting after receiving. Worked closely with the engineering team to solve escalated issues that required extra attention.

Laptop repair technician

Confidential

Worked as a laptop repair technician for the Hewlett Packard HP department.
As a system analyst I updated and managed employee user logging passwords in ORACLE and MySQL together with Database Administrators. Restored and recovered corrupted Operating Systems and performed reinstallation of Operating System. Quality analysis and testing laptops to verify the system functionality satisfy business requirements.
Developed and documented system standards and required configuration for computer and network devices.

Information Technology IT Systems Analyst

Confidential

Responsible that summer for upgrading, installing and implementation of quality Information Technology Services Management ITSM . Worked in a team of other engineers to build up servers, switches and backup systems for different companies. Generated quality reports and charts using Performance Point Dashboard Designer to be delivered to the Quality Manager. Performed gap analysis and monitoring of servers using alert monitoring tools like net cool and Server Monitoring and Alert Monitoring SMART .
Setup and configuration of a professional backup system using net backup and networker back up monitoring tools. Starting and stopping back up jobs or setting up complete automated backup schedule.

Computer Support Specialist

Confidential

I provided network support which included network's security, enhanced speed, performance and stability of computer and server systems. Performed system upgrades and data migration to new hardware device on desktops, laptops, servers. Provided reliable database backup and disaster prevention services to prevent lose of vital data and minimize downtime. Provided one on one assistance and advice to customers on how to adequately use the computer and its software.

IDEAL SKILLS/ KNOWLEDGE:

Experience in MS Office, UNIX, Linux, TCP/IP, SQL, MySQL, ORACLE and Cisco Certified Network Associate CCNA
Experience in Web Access Management tools such as Oracle Access Manager 10g/11g/12c
Experience in Directory Services such as LDAP and Active Directory.
Experience with Application and Web Servers such as Apache and WAMP Server.
Experience in troubleshooting Web/HTTP issues with integrations with Web Access Management.

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