SUMMARY:

• Project Manager Professional with 20 years’ experience with the last two years focused on Network Access Security.
• Remotely managed global multi - million-dollar, multi-year complex technical infrastructure programs and projects end to end, developing and implementing technical infrastructure solutions across multiple industries i.e.
• Pharmaceutical, Financial, Banking, Manufacturing, Insurance, Medical, Energy, Government, Distribution and Supply Chain Management.
• Extensive experience remotely deploying enterprise network infrastructure and application solutions for existing and emerging technologies utilizing virtualization technologies for such as
• VMware solutions, cloud computing, high-density blade infrastructure and AIX platforms, managing database builds and migrations for distributed and mainframe environments in data centers
• Labs and remote locations for various stages of development to production negotiating cost saving alternative solutions whenever possible.
• Management and coordination of diverse global teams resolving complex business problems for virtual and onsite customers across multiple time zones and cultures
• Directing teams to identify ambiguity, risks and issues, developing contingency plans to mitigate or avoid business impact while gaining team consensuses delivering timely high-quality products, services and solutions.
• Highly motivated professional with the drive and discipline required to quickly learn new processes, procedures and technology while adapting to new dynamic environments assuming responsibility for identifying and resolving conflicts decisively and diplomatically to successfully complete project objectivities, meeting customer’s expectations, demonstrating professionalism, integrity and mutual respect.
• Proficient analyzing existing policies and procedures utilizing my comprehensive knowledge and understanding of ITIL best practices, methodologies and processes; managing third party vendors to drive continuous process improvement; Solid organizational skills with the attention to detail and the ability to multi-task balancing changing priorities for multiple projects, meeting deadlines, ensuring high quality standards are met and maintaining flexibility in a fast-paced service oriented environment.
• Clearly demonstrated ability to successfully manage large complex internal and external virtual multi-site teams and third-party vendors including technology separation i.e. the separation of Smith Barney from Citi to form MSSB (Morgan Stanley Smith Barney) and mergers i.e. confidential into  confidential and  confidential into Novartis, holding teams accountable for delivery of products, services and strategic initiatives staying within aggressive timelines and budget.
• Exceptional analytical, problem solving and decision-making capabilities, proficient in project cost control, earned value and critical path analysis, CBA (cost benefit analysis) and requirements gathering and traceability metrics; Proven understanding of proposal cost structure, material estimates, services costs, performance requirements, delivery schedules, terms and conditions are accurate and complete ensuring contractual obligations are delivered, gaining on time customer acceptance.

TECHNICAL SKILLS:

Project Management Methodology Specific: Proficiency utilizing PMI (Project Management Institute), CMM (Capability Maturity Model) Levels 2-4 methodologies, DMAIC (Define, Measure, Analyze, Improve, and Control), ITIL Version 3(IT Infrastructure Library) Change Management, Six Sigma with familiarity and working knowledge of SDLC methodologies i.e. RUP (Rational Unified Process), Waterfall methodology, Agile methodology, SCRUM, Lean Manufacturing Method and Kiazen Method.

Professional: ForeScout’s CounterACT, SCRUM Master, Understanding Networking Protocols, Internetworking Routers and Switches, Internetworking with TCP/IP, Introduction to Cisco Router Configuration, MS SharePoint Server 2007 / Hands-on Lab, Outlook Effective Edge, Microsoft Excel Advanced and Visio Professional, Principles, Tools & Techniques for PMs, ESI’s Risk Management, Contracting for Project Managers, Scheduling and Cost Control Management, Technical Project Management and Managing Projects in Organizations, Advanced Estimating and Scheduling, Accounting Principles for Program Mgrs, Managing Project Quality, Perfecting Decision Making Skills, Negotiating for Success, Conflict Management, Productive Meetings, Advanced Communication/Influence Skills, Effective Writing for Professionals, Problem Solving, Decision Making and Working w/Virtual Teams, Covey’s 7 Habits of Highly Effective People.

Business Software: Microsoft Office 2016 including Outlook, Word, Access, Excel, PowerPoint, Visio, OneNote, MS Project and MS SharePoint Server, Service Now, Remedy, Eclipse, Artemis, PlanView, Niku, Cyma, ADP, New Horizon, Maximo, Clarity, Nexus Software, Open Systems, various accounting software packages.

Infrastructure Software and Network Hardware: ServiceNow, ForeScout’s CounterACT, IPT (Internet Protocol Telephony), IPS (Intrusion Prevention Systems) TippingPoint, Qualys, Blue Coat, WIPS (Wireless Intrusion Prevention Systems), RADIUS (Remote Authentication Dial-In User Service), TACACS (Terminal Access Controller Access-Control System), PlateSpin, Enterprise Puppet, WebSphere Portal, Process Server and Business Monitor, Maximus, SiteMinder, Glovia, Remedy Version 6.03, Linux Platforms, Wintel Platforms, AIX Platforms, Cisco Catalyst Switches and Routers, Cisco Nexus Switches, Dell PowerEdge Servers, Dell/EMC Network Storage, SAN (Storage Area Networks), NAS (Network Attached Storage), DASD (Direct Access Storage Devices), VTS (Virtual Tape Systems), NetBackup, Tivoli, Big IP, Firewall, SSL (Secure Socket Layer) s, Active Directory, PowerBroker, Apache, JBoss, Tomcat, IDS/IPS, DMZ, 3DNS, Linux, Solaris, UNIX, Virtualization technologies (Citrix, VMWare, CHP), Load Balancers, Application Servers (WebLogic, WebSphere), databases (Oracle, SQL server, Sybase), Mainframe DASD, DNS, DB2, IBM z/OS, CICS (Customer Information Control System), RACF (Resource Access Control Facility), CA Top Secret, LPAR (Logical partitions) and Sysplex technologies, WAN networking,, Information Security, Business Continuity, Disaster Recovery and Data Center consolidation.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Technical Project Manager

Responsibilities:

• Managing new MQ version release for global inventory processing between, JD Edwards and Red Prairie’s DLX across multiple locations. Moving from MQ version 7 to version 9 on Windows and from version 7 to 8 on AS400. Responsible for all Project Management and Project Quality Management for the project following  confidential’s ICE methodology and ITIL best practices.
• Coordination between multiple remote teams across technology platforms.
• Responsible for delivery of project and quality related documentation including but not limited to: *Project Charter * Communication Plan and materials *Quality plan *Qualification Plan * User Requirements Specification *Functional and Design Specification * Toll Gate Reviews *Test Strategy and Plan * IQ (Installation Qualification) *OQ (Operational Qualification) and *User testing *Service Blue Print and Operation Manual.

Confidential

Sr. Technical Project/Program manager

Responsibilities:

• Responsible for management of Global Network Security Automation Program which includes Firewall Standardization & Rules Automation - Converting port-based firewalls to Application Aware firewalls, Global Network Performance and Security Monitoring
• Packet Capture and NetFlow Project, Firewall Configuration Standards and Template Automation, Houston DMZ Default Route, Reston SOC Launch and Proofpoint Hardware Refresh.
• Global DMZ Transformation Program which includes Internet Zones, VPNs, Extranet Zones, Firewall Hardware Upgrade and Public Cloud.
• BAU and Security projects to include technologies such as F5, AWS Cloud, Palo Alto, Pulse Secure, Check Point, Blue Coat, NETSCOUT, HPNA, Cisco Nexus and Arista switches.
• Responsible for full life cycle Project/Program Management utilizing ServiceNow, MS Project and other Project Management tools, ensuring CMDB entries were updated and correct prior to closing project.

Confidential

Sr. Technical Project/Portfolio Manager

Responsibilities:

• Responsible for the creation of Dashboard reports for Irvine Medical Health campus and  confidential Health campus to include projects consisting of Networking, Telecommunication and Client Platform Services.
• Gathered project information from Technology Infrastructure Managers and Project Managers required for creating projects in Eclipse ensuring standard project management methodologies were followed and all major projects were tracked with adherence to Standard Project Management Methodologies.

Confidential

Sr. Technical Project Manager

Responsibilities:

• Negotiated lab space in Basel, Switzerland with internal resources and external third-party vendor managed network provider,  confidential. Conducted initial NAC proof of concept testing of Cisco’s ISE solution in Fribourg, Switzerland.
• Conducted voice of the customer interviews and surveys with management across various organizations within Novartis (i.e. Enterprise Security Architect, Head of IT Security, Head of Cyber Security, Global Information Security Officer, Global Enterprise Architect, IT managers, Director of Service Delivery Group,) to gather use case information and feedback on proposed NAC solution.
• Conducted live technical evaluation in Fort Worth, Texas of Cisco ISE and ForeScout’s Counter ACT Network Access Control products, providing strategic direction and recommendation to Novartis management based on PoC findings, along with proposed architecture, service model options and associated cost estimates for implementing NAC in a phased approach.
• Delivered executive briefing of head to head results, due to the complexity of 802.1x and hardware upgrade requirements to implement Cisco’s ISE solution the decision was made to move forward with ForeScout’s CounterACT NAC Solution.
• Created multiple CARs (capital appropriation requests) to justify and request project funding of over 4 million dollars in the two-year period. Responsibilities included RFPs, PO tracking, detailed budgeting and financial tracking converting between US dollars and Swiss francs to procure physical appliances, virtual licenses, internal resources and professional services.
• Multiple international trips to facilitate workshops in Europe working with BT network resources, Sr. level network engineers and architects across multiple platforms to develop right solution for Novartis, ultimately selecting 4 pilot sites: 2 in the US and 2 in Europe.
• Deployed CounterACT virtual appliances in global datacenters located in North America, Singapore and Europe; deployed physical Counter ACT appliances and pushed SecureConnector to pilot sites in preparation for phase 1 enforcement.
• Initial implementation focused on clarification and classification (monitor mode only), moving into policy enforcement in the Fort Worth office location, using ForeScout’s SecureConnector for Windows only devices to ensure automatic connection to the correct network security zone and adherence to the Novartis Global Security Policy.
• Partnered with internal IGM (Information Governance and Compliance) team to complete complex risk assessment and control requirements.
• Developed customized long term and short-term guest wireless solutions involving substantial user testing, resulting in the successful full migration to the new guest wireless solution in Fort Worth; migrated global RADIUS authentication from end-of-life appliances to virtual CoutnerACTs required for wireless solution.
• Utilized SCRUM process for NAC policy creation and enforcement as well as Guest Wireless modifications.
• Created SharePoint site for tracking documentation, tasks, risks, issues, action items, project calendar and status updates; used Clarity for monthly status reporting to upper management.
• Steering Committee - gathered business requirements, provided weekly status reports and monthly presentations.
• Service Owners and Service Line Managers - worked with NAC as well as NAC-impacting service lines to gather service requirements. Worked with service line to build the new NAC service from scratch in adherence to ITIL methodology as well as coordinated formal paperwork required for building a new service.
• Security Architects - ensured documentation and communication of determined best architecture for new NAC service within the complex Novartis network landscape.
• Network Security Engineers - worked closely with engineers to track the implementation, installation and testing of NAC deployments, followed progress of Engineer team when trouble shooting any issues that arose while implementing the solution.
• Technical Writers - managed two full time technical writers responsible for support and formal production of documents.

Confidential

Implementation Engineer/Technical Project Manager

Responsibilities:

• As an IE, responsible for the migration of over 1200 enterprise wide end of life servers utilizing Plate Spin to meet aggressive project timeline while gathering requirements for current server configurations, creating MATS (Midrange Automated Tracking System) server requests used for new server builds, working with application teams to create aliases and/or identity security requirements to create new OUs as required. Responsible for procurement, placement and build activities of enterprise servers to include physical, VM, AIX, CHP, acquiring IPs and subnets, applying security, creating and managing OUs across Window and/or Linux platforms, coordination of third party venders (IBM and HP), creating Cisco Nexus work requests and completing QA steps and mitigating access issues.
• As a TPM, responsible for managing all project activities for the infrastructure remediation of Merrill Lynch end of life ESX 2.5 VMs and decommissioning data center servers and hosts, migrating production applications new CHP (Compute Host Platform) from ML domain to Bank of America domain; responsible for managing app teams, third party vendors and technical resources to gather technical requirements, weekday and weekend migrations of over 267 VMs with more than 160 identified applications and another 67 unknown application server owners. Resolve customized monitoring and/or SRDF constraints, determining current sizing requirements and allowing for some future growth, creating new OUs, aliases, 3DNS entries and firewall changes.
• Implementation resource on Sunrise project rollout of new strategic infrastructure platform initiative to streamline and automate server provisioning enterprise wide. Platform requires technical specifications to be defined upfront to spin up servers automatically with full future configuration and drift management control, providing accelerated delivery with pre-provisioning capacity in major datacenters globally. Stencils are used to create build docs enabling end to end automated builds utilizing Enterprise Puppet, an automated provisioning tool utilizing configuration management and automated provisioning tools through the use of Enterprise Puppet.

Confidential

Vice President, Sr. Technical Infrastructure Program/Project Manager

Responsibilities:

• Directly responsible for: Project initiation through closure including Charter creation * WBS * Schedule Creation * Resource Utilization * Risk Management * Change Requests Creation and Management * Execution and Management of Multiple High Profile Technology Infrastructure Project/Programs
• Strategic Negotiation with Data Center Teams, Command Center Teams, Storage Teams (SAN, NAS and DASD allocations) * Service Delivery Teams, Frame SAs and Engineers
• Network Engineers and Architects; analysis and procurement of network infrastructure and storage, issue escalation, timely project completion, customer satisfaction, and continuous process improvement, project communication and financial reporting using PlanView and in house systems required to track DASD, SAN, General MIPS, ZIIP MIPS, Tape Storage, capacity and performance testing.
• Produced cost documentation reflecting direct labor, third party vendor labor/service fees, pricing of equipment including server builds, storage, backup and associated chargeback costs, identification of cost reductions through retirement of equipment/applications; IBM Mainframe performance and budgeting of MIPS (million instructions per second) usage and any additional costs affecting the customer’s P&L.
• Managed implementation of SAS BI (new technology) on Smith Barney DB2 Mainframe and distributed server environments, coordination with numerous mainframe teams, client teams and third-party vendors, determination and creation of access IDs for users, identifying and addressing possible performance concerns and data security risks, testing of financial advisor written quarries and user within a two-month time period resulting in two s.
• Global program management for consolidating functionality of various EDD (Employee Due Diligence) applications throughout each region (NAM, ASPAC, EMEA and LATAM) consisting of a population of over 60 thousand users into a single strategic global platform with confidential information remaining within each region due to audit finding in ASPAC. Managed multiple worldwide project teams, deployed Linux application servers running on VMs in each region, physical hardware with SAN used for database environments, NAM used cloud environment for DEV, WebBank VM instances initially running Solaris in a shared hosting environment with the commitment to move to a dedicated environment once hardware procurement was complete. Deployed Documentum databases with attached NAS were set up in each region using SSO for authentication into NAM before users were rerouted back to their perspective region.
• Program level oversight for data obfuscation of sensitive Smith Barney production data used in DEV and UAT environments using Ab Initio to mask DB2 data in mainframe environment to satisfy Audit and Information Security compliance requirement and Management of large Mainframe DASD deployment for new in-house mainframe application requiring high availability, used for reconciliation of source systems with a growth rate of more than 3,000 cylinders a day.
• Implementation of new Business Management System, an in- house mainframe application requiring database design, optimization of SQL, capacity and performance testing of production size UAT environment requiring over 7.5 TB (terabyte) of DASD required for Smith Barney Branch Financial Analysts; Managed migration of production environment to new out of state data center location.
• Delivery of new clustered physical infrastructure for Wintel and Linux environment using Veritas for clustering, provisioning Tier 4 SAN and
• Deployed new physical Wintel and Linux servers with 2 TB of SAN for new database build and migration for Tealeaf and Art Advisory Project requiring resolution of access issues between the client and CTI. Successfully deployed new network infrastructure managing database creation and migration to new version of Charles River in DEV, UAT, COB and PROD environments.
• Migration of Hummingbird on Wintel to Documentum on P7 AIX platform upgrading from Oracle 10g on Solaris to Oracle 11g on P7 AIX platform requiring 6 LPARs, 2 each for DEV/UAT, COB and PROD environments with database servers requiring over 2.5 TB of Tier 4 SAN, 3 TB of Tier 2 SAN and 3.8 TB of NAS, Managed and resolved compliance access issues between client and CTI.
• Managed initiative to identify and retire joint venture satellite hoot and holler circuits for more than 80 branch locations with over 250 circuits being disconnected; Replaced Smith Barney end of life Radio DR server with VBrick device resolving security concerns. Preformed testing and validation turn up and future failover process due to device sitting in Citi owned datacenter. Managed migration of multimedia feeds for Smith Barney TV and Radio broadcasts, decommissioning broadcast booth equipment and relocating hoot cabinets to offsite location due to merger.
• Managed numerous applications deployments requiring the creation of server access IDs, URL creation, iPlanet and Siteminder SSO (Single Sign On) across to multiple web applications and services. Redesign and development of DB2 instance in Mainframe environment deploying over 10 TB of DASD including coordination and resolution of multiple configuration issues.

Confidential

IT Logistics Manager

Responsibilities:

• Managed server refresh project of more than 7,000 production and non-production servers across GMFSC IT (Global Manufacturing Fulfillment Supply Chain) inventorying local network lab infrastructure and documenting current status, identifying and validating decommission candidates.
• Build out of data center infrastructure to support new Dell factories in Winston-Salem, South America and Poland requiring with full redundancy and with budgets consisting of over 20 million, 80 plus people, 70 plus applications to build out over 500 servers and 250 TB of storage per location.
• Management and representation of project applications in change control meetings and deployments including identification of upstream and downstream applications confirming coordination of testing and signoff prior to “go live” including creation of change control tickets, trouble tickets, asset management database updates using Remedy version 6.03.
• Coordination of various network engineers and technical resources required to generate documentation used for PAR (Platform Architecture Review) to acquire infrastructure hardware and SAN (Storage Area Network) as well as negotiate project solutions with TAGS (Technical Architecture Global Standards) compliance board; Key participant in architectural reviews to authenticate network solutions and technologies insuring compliance with approved company and regulatory standards, accruing deviation and proper management approval when required.

Confidential

Infrastructure Project Manager/Technical Lead

Responsibilities:

• Enterprise Standardize Inserter Project - Managed complete redesign of USAA’s mailing system moving from a 1D (one dimensional) barcode to a 2D (two dimensional) barcode, which required third party vendor BOWE BELL + HOWELL to successfully complete the project.
• Successfully managed Artemis Software Upgrade Project, WebSphere Project, Enterprise Digital Billboard Project - Concept analysis, placement, design, equipment procurement, installation and management of third party vendors and various research and development projects.

Confidential

Infrastructure Operations Manager

Responsibilities:

• Remote Technical Project/Operations Manager for  confidential Tri-Service Infrastructure Management Program Office (TIMPO) healthcare contract valued at over 8.4 million dollars annually, which provided 67
• Network Specialists and 3 Sr. Network Engineers to military base hospitals located at 62 sites Worldwide while adhering to PMI methodologies.
• Responsible for hiring of technical staff, HR functions, annual review, coordination and placement of staff for all CONUS and OCONUS locations.

Confidential

Lan Infrastructure Program manager

Responsibilities:

• Technical project manager for DOD (Department of Defense) Tri-Service Infrastructure Management Program Office (TIMPO) healthcare contract valued at over 8.6 million dollars annually, which provided 75 LAN Specialist to military base hospitals located at 65 sites Worldwide.
• Responsible for interacting with sites worldwide to resolve contract issues, conducted bi-weekly site meetings, and weekly interaction with government Task Manager.