Skills

• VMWare ESXi, Server 2000-2008 R2, Small Business Server 2003 - 2011
• Exchange 2003-2010, Backup Exec, Acronis, Symantec, Kaspersky, Vipre, Kaseya, Connectwise
• HP StorageWorks, Dell PowerVault, HP Proliant Servers, Dell PowerEdge Servers, HP ProCurve Switches
• Active Directory, Group Policy, Terminal Services, RRAS, VPN, DHCP, DNS, IIS, TCP/IP, 802.11b/g/n

Experience

Confidential

Senior Network Administrator

• Responsible for onboarding all new clients which involves 3 days of network discovery, documentation and best practice standardization.
• Also primarily responsible for most of our project deployments which almost always included some sort of VMWare implementation, P2V Physical to Virtual conversion, SAN installation, application migration/upgrade, etc.
• Performed 7 Exchange 2010 migrations last year upgrading them from 2003/2007.
• Installed and configured several Remote Desktop Services farms for different clients with HP thin clients.
• Configuring and troubleshooting SonicWall, Cisco, WatchGuard firewalls at various client locations.
• Handling escalation tickets from the junior network admins working on our service desk.
• Started out as a Field Network Admin visiting clients regularly to perform preventative maintenance checks and to resolve end-user tickets. Promoted to Senior Network Admin after 1 year.
• Using various company tools including Scrutinizer, SpamSoap, OpenDNS, Kaseya, ConnectWise.
• Handled most of the WIFI installations using multiple POE access points in warehouses or point-to-point configurations.

Confidential

Commercial Team/Account Manager

• Responsible for hiring, training and managing the residential and commercial field technicians. Currently managing 10 technicians.
• Responsible for implementing Managed Services using Level Platforms' Managed Workplace software.
• We weren't pleased with Level Platforms so we installed and evaluated Kaseya but finally converted to LabTech for our Managed Services monitoring software because of cost.
• Installed and configured the Managed Workplace and LabTech software on clients' servers and used GPOs/scripts to configure the Windows firewall and to enable WMI and DCOM for remote monitoring.
• Established preventative maintenance processes, scripts, server checklists, marketing materials and scheduled reports.
• Visiting existing clients with the commercial field techs and pitched our new Managed IT Service. Also attended BNI networking groups in Plano and Richardson.
• Working with our sales rep to perform free network assessments for new businesses interested in switching IT providers.
• Creating proposals for our Managed IT Services, Hosted Exchange services, new servers, firewalls, disaster recovery hardware and software, offsite backup solutions, high-runtime UPS systems, etc, etc.
• Proficient using TigerPaw to create service orders for dispatching, create invoices, transfer parts to technician inventories, etc.
• Established a Network Documentation system using InfoPath SharePoint.
• Helped install and maintain our internal network which included 6 VMs running on a Hyper-V host.

Confidential

Client/Server Technician

• Installed new 2003/2008 Small Business Servers and configured Exchange, MX Records, GoDaddy / Thawte SSL certs, Remote Web Workplace, System State and ASR backups, etc.
• Performed a few SBS 2003 to SBS 2008 migrations and overcame an issue with AD replication during one of those migrations.
• Installed and configured Exchange servers for RPC over HTTP access and configured ActiveSync for iPhones, Windows Mobile, etc.
• Troubleshot Exchange Server issues related to database dismounts and database corruption using ESEUTIL.
• Worked with Public Folders, mail-enabled contacts for external forwarding, resource scheduling, and used EXMERGE frequently.
• Configured network printers to authenticate with Active Directory using LDAP queries for Scan-to-Email functions.
• Ran DEMARC Extensions and punched down cross-connects to the 66-blocks. Worked with T1 providers to port over the lines.
• Configured/maintained VPN tunnels using SnapGear and Netgear VPN routers for property management firms and fitness clubs.
• Installed/maintained several Watchguard X500/X700 firewalls and SonicWall TZ 180/190 firewalls.
• Installed Cisco Aironet PoE Wireless Access Points in hotels and other businesses for client access. Separated using VLANs.
• Helped manage the company's Barracuda spam firewall and redirected clients' MX records to the Barracuda. Locked down their firewalls or Exchange servers to only receive SMTP and LDAP from our Barracuda.
• Troubleshot and recovered RAID 1 and RAID 5 arrays from controller and drive failures.
• Configured GPOs in Active Directory for folder redirection, mapping drives, installing printers and locking down Terminal Servers.
• Installed and configured RRAS on Windows 2000-2008 servers for VPN access.
• Installed and configured backup solutions using Backup Exec, BackupAssist, Acronis, Genie Backup, ARCServe, NTBACKUP, Mozy, and many more.
• Assisted clients with the migration to PC House Call's Hosted Exchange services. Configured iPhones, iPads, Windows Phone, etc.
• Also known as the company's Cabling Guy and Phone Guy because of my years of experience pulling cable, punching down patch panels and cross-connecting telco blocks.
• Performed several large-scale cabling jobs involving wall-mount racks, floor racks, NEAT-PATCH cable management boxes, and 66/100 blocks. Pulled, terminated, and tested the drops end to end.

Confidential

PC/Network Technician

• Removed viruses, replaced and cloned hard drives, reinstalled operating systems, and troubleshot hardware and software issues on-site for residential and commercial clients.
• Installed and configured CAT-5 and wireless networks for residential and commercial clients.
• Installed, configured and maintained servers and workstations for small business clients.
• Troubleshot network and system problems using tone generators, Cat-5 testers, TCP/IP utilities, Task Manager, Event Viewer, System Monitor, and Windows 2000 support tools.

Confidential

Client/Server Technician

• See description above
• Confidential

Sergeant - Systems Technician

• Used multimeters and oscilloscopes to troubleshoot and repair electronic equipment inside M1 Abrams tanks and Bradley Fighting Vehicles.
• Repaired switches and circuit boards using soldering tools and techniques.
• Deployed to Bosnia for 1 year during Operation Joint Endeavor.