Summary

I am a talented Administrator, whose experience ranges from the desktop through the network to the server. My Desktop, Server Network experience includes the support troubleshooting, maintenance upgrades, backup recovery, as well as maintaining access security in a mid to large range enterprise environments. I am an effective communicator with both technicians and end-users, providing outstanding customer service. My leadership skills are exceptional and refined by years of gain knowledge and lesson-learnt situations.

Objective

I am seeking to obtain a position as a Senior IT Specialist/Team Lead/Managerial position allowing me to use my 10 years of experience in the field of Information Technology. Looking for long-term/permanent opportunity with a stable and growth oriented company.

TECHNICAL EXPERIENCE

SKILLS

• Troubleshooting capabilities with laptops, printers, switches, and MS Office productivity suite.
• LAN Administrator with experience in large-scale enterprise network design, deployment, security, and administration fields.

Proficient Sign Language skills

• Troubleshooting and resolving operational issues of LAN/WAN Internet/intranet DCHP/DNS remote access enabling system backup and recovery while maintaining system security.
• Proven diagnosing abilities with attention to detail and ability to work effectively in a fast-paced environment.
• Proven research skills for developing successful solutions to users' problems, as well as ability to write effective documentation of technical procedures.
• Excellent customer service skills with proven effectiveness in organization and communication. Interpersonal skills, self-motivation, and quick adaptation to new applications and technologies.
• Proficient in Lotus 6 Lotus Notes 7, with outstanding skills in troubleshooting and Replication.
• Superb Desktop/Server support skills from Active Directory, Remote Control, SMS Microsoft Detailed Applications
• Detailed knowledge and excellent support in using Symantec ghost
• Solid foundation with TCP/IP Protocols Support Troubleshooting.
• Microsoft Upgrades from XP to Vista/Win7 Professional/Ultimate
• Proven excellence in Multiple MAC Operating Systems and Servers.
• Experience with Backup Exec/Comvault, Windows Active Directory, MS Exchange, XP, Vista Win 7 Desktops.
• Proven Excellence with MS Exchange servers, Support, Troubleshooting Maintenance
• Superior Break-fix skills with known systems both Laptop/Desktop Printers Dell, HP, Xerox, Mac, etc.
• Profound tech in using and address tickets/problems using ticketing system Altris, Remedy, LanDesk, Numera, Hyperic, Frontrange/Heat, etc.
• Excellence in Numera Products/Altris from Server Side deployments to Desktop side deployments i.e. Asset Management , Software Packaging, Scheduled Updates, Remote Tools, Audit Reports etc
• Diligent Experience with troubleshooting support Mobile/Smart Phone clients, i.e Blackberry, iOS, Android Windows Mobile equipment.
• Detailed knowledge of NIST/DICCAP/DISA Security protocol and auditing measures.
• Excellence in providing hands-on security compliance and vulnerability assessment scanning using TEM/Big FIX
• Certificate of Certification for Certified Information Systems Security Professional CISSP

PROFESSIONAL EXPERIENCE

Tier III Engineer System Admin /Network Administrator Contractor

Confidential

• Managed Enterprise Active Directory in various agriculture domains.
• Assisted team of engineers with migration of Exchange 2003 to Microsoft Cloud Exchange Environment
• Managed Exchange mail accounts creation, mailbox rights, Blackberry account setup/password restore/remote wipe
• Performed routine Back-ups and restores, using Net-BackUp/CommVault
• Performed routine and specialized SMS/SCCM/Tivoli reports for auditing and security purposes.
• Provide security engineering support for technical implementation of security solutions Using TEM/Big Fix
• Ensure completion of assigned project milestones as directed by Project Manager.
• Assessed threats, risks, and vulnerabilities from emerging security issues.
• Ensure compliance with all NIST safety and Security requirements
• Assisted with the Development scripts to maintain and backup key security systems.
• Supported end user with network issues File access, VPN access, Folder rights, LAN connectivity, Citrix issues, Mobiles device services, DCHP/DNS, etc.
• Assisted with testing of installed systems to ensure protection strategies are properly implemented and working as intended.
• Detail knowledge of scripting VB, Windows host, batch files was applied to new server deployments and Active Directory OU changes.
• Resolved Tickets using Remedy Ticketing System.
• Managed Citrix/XenApp Console to assist users with Application/Desktop issues.
• Tested new software VDI, Windows 7/8 Enterprise, and Thin Clients for security vulnerabilities and deployment production readiness.
• Supported integration of new hardware iPhone, iPad , and security approved Android devices, into network. Exchange integration Mobile Iron , VPN and Mobile kiosk system
• Manage, Administer, Implement VMWare Virtual servers/machines using Vsphere 4/5 ESx platform
• Built, Deployed, Managed MS Server 2003, MS Server 2008 R2/ 2008 x86 x64 and MS Server 2012 x64 For Domain controllers, file servers, print servers and Hyper-V Hosts Client servers for a wide range of Application needs.

Network Engineer Specialist Contractor

Confidential

• Applied advanced networking concepts in the analysis, study, and design of data networks.
• Analyzed network characteristics e.g., traffic, connect time, transmission speeds, packet sizes, and throughput and recommends procurement, removals, and modifications to network components.
• Designed and optimizes network topologies and site configurations.
• Planned installations, transitions, and cutovers of network components and capabilities.
• Reviewed existing network designs and capabilities with the goal of making refinements, reducing operating overhead, enhancing network throughput, and improving current network topologies.
• Provided task direction to less experienced network engineers.
• Establishes and satisfies highly challenging and complex system-wide information assurance/system security requirements based upon the analysis of user, operational, policy, regulatory, and resource demands.
• Supported the development and implementation of DIACAP-related doctrine, policies, and architectures.
• Applied technical skills to develop, design, and implement of solutions.
• Provided hands-on asset/inventory management expertise, developing and deploying patches using centralized management tools and scripts, both through the inventory management tools and stand-alone deployment.
• Applied expertise to sensitive government systems and networks requiring specialized security features and procedures.
• Apply security standards, principles, theories, concepts techniques to solve problems
• Supported the development, implementation, and operation of ISS-enabling technologies, processes, and procedures into systems and networks. :
• Examples may include Virtual Private Networks, firewalls, Intrusion Detection Systems, vulnerability assessment techniques, and other security boundary technologies and processes.
• Responsibilities included secure system engineering and development, including system/security requirements analysis and secure system definition and development of Information Assurance specifications, policies, and procedures using technical and analytical skills.
• Other areas included planning, training, and preparation for contingency and disaster recovery operations.

Desktop Engineer SAIC Contractor

Confidential

• Provided desktop support for user, via Remote Control access to troubleshoot issues, also provided desk side support for MAC users via RDP tools.
• Troubleshot software issues for engineering new program for specific Copyright and Licensing division use.
• Resolved various computer/printer problems, LAN/wan/mobile connectivity, and software/hardware.
• Deployed numerous high end machines in environment ranging from Dell Precision desktop/laptop, Dell Optiplex Dell Latitude D series
• Assisted with Helpdesk Call and Active Directory Change request i.e. Password changes, Account Unlocks, Access permission, Account Creation/Deactivation
• Assisted and provided diligent support with Email Migration from Novell GroupWise 6 to Microsoft Exchange 2010 server side, and Microsoft Outlook 2007 user side.
• Managed and provide full support to Library's Test Domain user and servers via Virtual Machines and server side support.
• Supported, Setup and troubleshot VTC's Video Teleconferencing Tanberg Systems Polycom Systems
• Provided Full Technical Support for MAC PC/Server using Casper for Software installation and RDP tools.
• Packaged programs for use with Symantec Live State Delivery LSD
• Maintained/Imaged Workstations/Servers using Live State Delivery LSD , also installed various approved software via LSD.
• Managed McAfee server responsible for pushing out Epo Policies, security agent, and also running weekly reports.
• Covered and supported various afterhours Events Video Conferences, Audio/Visual Setups, Training Seminars.

Senior Network Administrator

Confidential

• Responsible for ensuring that all High-end users are being assisted with any issues related to hardware or software
• Maintained and troubleshot Mobile Devices IPhone, Windows Mobile Blackberry
• Created and maintained technical documentation, step-by-step user guides, documenting policies and procedures.
• Migrated Exchange Environment from a shared based hosting Environment to a Dedicated Server environment.
• Created Deployed new PC ghost images for both Dell HP desktop PCs.
• Tested Installed new SBS Server 2003 for Company's Clientele.
• Troubleshoot Various Office 2003 issues Outlook, MS word, Excel Access
• Converted Client's office from a wireless network to a Wired LAN.
• Resolve various computer/printer problems, LAN/wan/mobile connectivity, and software/hardware.

Sr. Helpdesk Technician/Team Lead Contractor

Confidential

• Responsible for ensuring that all end users are being assisted with any issues related to hardware or software using the Numera system.
• Performed Asset and Software management reports for Auditing purposes using Numera Software.
• Troubleshot software issues from Law programs i.e. Interwoven Desk site, Kroll, LexisNexis, etc.
• Input SQL Data into Legal Files SQL Data warehouse, Ran SQL Queries, Run Drive utilities to purge all old/unwanted data
• Resolve various computer/printer problems Using Numarea Remote Tools , LAN/wan/mobile connectivity, and software/hardware.
• Maintained and implemented Windows updates via Windows Software updates Service Server WSUS
• Assisted with PC Refresh, Client upgraded from Windows 2000 machines HP/Compaq Series to Windows XP Dell SFF 745/755 Series
• Maintained and troubleshot Mobile Devices i.e. Motorola Q, Motorola Q9m other Windows Mobile Devices
• Maintained, Monitored Controlled Security Server
• Created new PC ghost image for both Dell 745 and Dell 755 Series for deployment to all new users.
• Assisted with Wireless Array Access points Project Setup, maintenance, and troubleshot any and all issues i.e. Installation, P.O.E Connectivity, Wireless VLAN Configurations, and Security Schemes
• Created new accounts, mailboxes, and creating/maintaining email distribution lists using Active Directory 2003.
• Created and maintained technical documentation, step-by-step user guides, documenting policies and procedures.
• Assisted users off- site via Citrix with random issues ranging from OWA, MS Office 2003 Suite applications, etc.
• Maintained, Monitored and Upgraded Numera Service Desk Software on Server .
• Was on call 2 weeks per month to help users remotely both at Home and in the office late hour shifts. Server outages, Connectivity issues, mobile phone support, Hardware malfunctions, etc Some travel required
• Assisted with deployment of Exchange 2007 server into work environment, also migrated users Outlook profiles from Exchange 2003 to Exchange 2007.

Helpdesk Technician Contractor

Confidential

• Provided on desktop support for user, via Remote Control access DameWare/Altris to troubleshoot issues, also provided desk side support for users.
• Troubleshot software issues from engineering programs i.e. Thermal Synthesizer Systems, mechanical Autodesk, Pro-Engineering, etc.
• Resolve various computer/printer problems, LAN/wan/mobile connectivity, and software/hardware.
• Deployed numerous high end machines in environment ranging from Dell Precision desktop/laptop, Dell Dimensions Dell Latitude D series
• Assisted with re-Cabling/tracing of Fiber Optic lines.

OTR Technician Sr. ITC Contractor

Confidential

• Performed routine refurbishing and component level repairs of PC workstations
• Assembled and configure typical equipment configurations
• Executed typical microcomputer and network installations, de-installs and re-installs of microcomputers and printers
• Conducted periodic physical inventory of office automation equipment and assist in the verification of inventory records
• Performed routine preventive maintenance of printers and elective PM per business unit request.
• Documented activities, record service requests from Bank staff, review service request histories as a part of each trouble-shooting task, document resolutions of service requests, and close the problem ticket, using Remedy Help Desk.
• Used NAS Drive s to perform backups and scripted backups of specified files and systems.
• Migrated systems from win 2000 to XP Pro

IT Support

• Operated as a Mid-Level ITC
• Provided Basic IT support
• Setup Video Audio Conferences
• Setup PowerPoint presentations
• Setup New User Lotus Notes account on Desktop Laptops
• Setup Replication for traveling users also set up home users personal systems with Lotus Notes

Sr. IT Support

• Operated as Senior ITC
• ITC to cover daily Desktop Support work for LEGALVPU Africa Region
• Providing input on raid server, local to group
• Managed and maintained active Directory
• Setup New User Lotus Notes account on Desktop Laptops
• Setup Replication for traveling users
• Trained User on Various New Bank applications and software SAP, Microsoft Apps

Spring Meeting Project Lead

• Project Lead For Annual Spring Meetings
• Directed a team of 5 Techs in which we:
• Imaged Deployed 200 Dell Optiplex 745 Desktops
• Deployed 150 Personal Printers 25 Network Printers HP 1320 HP4300
• Provided Hardware support for deployed Machines and printers
• Worked extensive Hours to ensure project was a complete success and Clientele was satisfied

Sr. IT Specialist

Confidential

• Provided on call IT assistance for numerous clients in the government and private sector
• Set-up small business and home networks LAN and Wi-Fi Accounting server Dell Power Edge Servers Rack and Stand Alone
• Resolved various computer/printer problems, LAN/wan/mobile connectivity, software/hardware
• Installed Verizon Home/business DSL installations and provided technical support
• Installed, Setup troubleshooted SBS server 2003, Windows Server 2000 Windows Server 2003/2008
• Provide desktop repair, wire and wireless internet, hardware/software installation, network configuration/installation, internet firewall installation, voice over IP telephones installation.
• Installed Various Service Desk Tools to provide off site Support such as: Numera Remote Desktop Tool, Altiris Tools Teamviewer.

Senior IT Specialist

Confidential

• Maintained, monitored and performed maintenance on Various servers, running Microsoft Exchange Server 2003, Citrix mainframe, and interactive exhibits 150 local end users daily, 50-75 VPN users 200 interactive users daily
• Create Maintained user profiles via Microsoft Exchange Server 2003
• Maintained Windows 2000 Server Active Directory
• Maintained SQL MS SQL 2000 databases for the interactive exhibits.
• Troubleshooting and/or monitoring company network printers
• Set-up conference rooms for private and multi cast Audio/Video conferences Tanberg Systems
• Debugged minor/major Win 2000, Win NT Win XP Pro OS, and networking problems