Objective:

To continue my career in the computer and technology industry where I can use my leadership skills and diverse experience as the keys to both, the achievement of personal goals and the company's mission.

Professional Experience:

SYSTEMS CONSULTANT

Confidential

• Provided support to communications providers to ensure compliance with strict government guidelines involving electronic communications, data retention, storage and transfer to national security and law enforcement agencies dealing with lawful intercept
• Built and maintained SLES 11.3 virtual server environments using VMware
• Built and maintained MS Windows Server 2012 virtual environments using VMware
• Configured Active Directory for use on multi-platform systems
• Created FTP servers on Linux and Windows
• Built and configured MS SQL Server 2008 databases and instances for storage and archiving of sensitive material
• Used proprietary software to monitor system health, connectivity, and security throughout the systems
• Coordinated with a multi-national team on support and problem resolution, often overcoming challenging time zone differences

Environment: Windows 7, Windows Server 2008/2012, SLES 11.2/11.3, SQL Server 2008, MS Office 2012, VMware, Cisco fiber and Ethernet networks, BAE Systems proprietary software, DataBridge

LINUX CLUSTER TEST ENGINEER

Confidential

• Worked as a member of the Intelligent Linux Cluster Test team within System X testing various hardware, software, operating systems and firmware to verify functionality with the Intelligent Cluster solution and further the capabilities of the high performance computing cluster environment
• Tested System X server hardware and third party adapters currently under development such as Flex, PureFlex, Bladecenter and other non-modular system solutions
• Monitored system logs to ascertain test fail causes and solutions
• Used technical writing skills to log, track, debug and resolve numerous defects that were found during each test cycle from discovery to completion
• Coordinated solutions with many different vendors to identify and mitigate problems that may occur
• Performed server upgrades when new versions of planar boards or adapters are released and tested for functionality
• Used xCAT to administer a 10,000 node compute cluster and update databases related to switches, servers Legacy and UEFI boot options
• Racked, cabled, installed and configured Brocade, Edgecore, Cisco, BNT and other switches to ensure reliable network connections
• Diagnosed network problems over Ethernet, 10G Ethernet, 8 and 16Gb fibre-channel, fibre-channel over Ethernet, 40Gb Ethernet, and infiniband on both, the client and server side
• Created cabling, rack diagrams and maps for efficient usage of rack space
• Helped update the best recipe all firmware levels for every component in every system
• Updated out-of-date bash scripts to be more efficient and eliminate errors in testing
• Installed and configured RHEL 6.4 and SUSE 11.3 on various servers
• Used a variety of software repositories and libraries to get necessary components working correctly
• Familiar with most types of IBM servers and firmware
• Used IBM software to configure storage subsystems
• Helped with configuring and running individual test cases for adapters not listed in the bill of materials
• Updated and configured various IBM server firmware to have continued functionality with new processor and memory architecture for subsequent releases
• Created complicated spreadsheets to track all servers and adapters for every server in the cluster
• Worked collaboratively with all members of the test and development team across international boundaries to get issues resolved in a timely manner
• Used IBM web-based software to remotely access certain nodes in the compute cluster

Environment: Red Hat Enterprise Linux 6.4, SUSE Linux Enterprise Server 11.3 Sp2, xCAT, Bash Shell, BNT, Brocade, Cisco, Edgecore, Juniper, IBM System X Servers, Lotus Notes, Microsoft Office,

SYSTEMS ADMINISTRATOR -

Confidential

• Worked as a member of the Engineering Support Group in a multi-platform Datacenter / Lab work environment where task-priority and service level agreements were always maintained wherever possible
• Used Service-Now to accurately create, track and resolve tickets put in by internal engineers and customers
• Worked and developed rapport with a variety of internal customers, engineers and Engineering Support personnel concerning their end-of-life hardware
• Developed rack elevations for most efficient use of provided space based on testbeds and cable management techniques during lab defragmentation processes
• Racked, installed and maintained NetApp and other hardware for use in a 24/7 testing environment
• Cabled filers and disk shelves for high availability and failover solutions with serial attached SCSI, Ethernet and fiber channel connections
• Polled and analyzed all systems within a testing group to determine if their space is a good target for the defragmentation process
• Pulled usage statistics from NetApp, HP, Dell and Sun equipment with varying operating system types to determine if the selected machines are a good candidate for decommission
• Wrote Linux RHEL/Fedora bash scripts and Visual Basic Scripts to automate everyday network and system administration tasks
• Took multiple training courses on NetApp hardware and software for 7-mode and Cluster-mode configurations via the NetApp Learning Center
• Used a variety of networking equipment including terminal servers, Cisco Ethernet and fiber switches and brocade fiber switches
• Updated and modified our internal asset database ELMS to provide accurate asset tracking and cable mapping for redundancy
• Contributed in development of the Decommission-Defragmentation process
• Collaborated with other Engineering Support personnel on testbed installation and problem resolution
• Used efficient research techniques to discover creative solutions to a variety of problems in a timely manner

Environment: Windows 7/XP, Windows Server 2003/2008/2012, MS Office 2010, Red Hat Enterprise Linux, VB Script, Bash Script, Fiber and Ethernet switches Cisco/Brocade , NetApp FAS Series Filers, NetApp Disk Shelves, Service-Now Ticketing System, Intel/AMD x86 and x64 Servers, Sun/Oracle Servers, ELMS Database

TECHNICAL SUPPORT SPECIALIST II

Confidential

• Provided tier 2 and tier 3 computer, network, telephone, software and other services to the employees of PNC, National City Corporation, and Royal Bank of Canada as a member of the Client Delivery Services group
• Supported over 60 Locations in the Maryland area and provided backup support to surrounding areas in person and remotely as the primary point of contact
• Worked in an environment where task-priority and service level agreements were always maintained
• Promptly responded to incoming requests for support and service outages
• Worked On-Call 24/7 for mission critical hardware and software
• Lead and assisted with installing, configuring, and supporting analog, digital and VoIP telephone systems with Avaya and Cisco devices
• Coordinated with vendors, users, multiple departments and other service providers during acquisitions, projects and PC refreshes
• Cable, rack, install and support network and server equipment for new and existing branch and back office buildings
• Used SCCM to configure computers for imaging and permissions-based remote application installation
• Administered a multi-domain corporate network with Active Directory
• Diagnosed and solved system issues on a diverse set of hardware, software and peripherals
• Troubleshoot issues with DNS, TCP/IP, FTP and other network protocols
• Developed documentation and educated users, written and orally, on how to use their new software or hardware during various projects
• Maintained equipment inventory, parts and licenses for various systems
• Ordered, installed, configured and maintained Brother, HP, Xerox and Ricoh printers
• Created scripts for network printer installations
• Expert in MS Office 2003/2007 including Outlook, Word, Excel, PowerPoint, Access, and Visio
• Adept with most system commands and remote administration tools
• Performed some project management tasks such as PC procurement and scheduling
• Used standard IT best practices and updated MS SharePoint knowledge bases where appropriate
• Some Java and Visual Basic.NET programming experience
• Configured and supported Android, Apple, and Blackberry devices
• Used and maintained a fleet vehicle with mileage logs with no incidents

Environment: Windows 2000/XP/Vista/7, Windows Server 2003/2008, MS Office 2003/2007, SCCM/SMS Server, Active Directory, MS SharePoint, Lotus Notes 8.5, Microsoft Office 2003/2007, Adobe Acrobat, Attachmate Extra, Cisco Routers, Cisco PoE Switches, Cisco VoIP Phones, Avaya VoIP Systems and Phones, PNC Proprietary Applications , Dell OptiPlex/Precision/ Dimension/Inspiron/Latitude/PowerEdge, HP Elitebooks/Desktops, PNC Proprietary Applications Standard/Web , Xerox MFDs, Ricoh MFDs, Digital Merchandising Displays, Samsung TVs, Blackberry, Android, iPhone, iPad

FIELD SERVICE ENGINEER

Confidential

• Provided timely hardware and software repair services to Montgomery, Howard, Prince George's, Harford and Cecil County Public Schools
• Installed, configured and troubleshoot many different computer issues either hardware or software related
• Installed, configured and deployed MCPS computers during the summer tech mod projects
• Knowledge of cloning and imaging computers for rapid deployment either large or small scale with Symantec Ghost solution suite and Altiris for Windows XP and Vista
• Participated in numerous system upgrades and computer refreshes
• Provided superior customer service by troubleshooting problems, finding solutions and escalating as appropriate while following our customer service standards
• Experienced in some customer relationship management applications
• Installed and configured Promethean boards for MCPS
• Performed system problem diagnosis and recovery
• Installed, configured and tested servers, workstations and other peripheral devices
• Some experience with Mac laptops and desktops including installation of OS and configuration
• Extremely adept with all aspects of Dell hardware including installation, maintenance and repair
• Adept with most all wireless technologies including setup, installation, troubleshooting and maintenance

FIELD SERVICE REPRESENTATIVE

Confidential

• Provide in-home service to customers with computer hardware, infrastructure, and software related problems
• Service experience with Intel and AMD desktops, laptops and servers
• Install, configure, troubleshoot, diagnose and repair most Microsoft operating systems and related software
• Troubleshoot and repair wired and wireless network problems through the use of software and various other tools
• Knowledge of antivirus software, installation, configuration, and maintenance
• 100 customer experience rating for 2nd and 3rd quarters
• Adept with all areas of Microsoft Office applications

Environment: Dell OptiPlex/Precision Workstation/Dimension/Inspiron/Latitude

SERVICE TECHNICIAN

Confidential

• Performed virus and malware removal through various means
• In-depth knowledge of most Microsoft operating systems Server 2003, XP, 2000/NT
• Designed networks and prepared list of options for the home and corporate clients
• Provided superior customer service and explanations to both computer oriented and non-computer oriented clients
• Experience with warranty and guarantee requirements
• Achieved numerous acknowledgments for Sales Records