Summary

Rofessional systems and network administrator with extensive leading-edge it experience in delivering exceptional customer satisfaction and improving overall operations. Proficient in front-end and back-end operations, development and support with an unexcelled record of bringing mission-critical projects in on schedule and within budget. Strong interpersonal, communicative, and organizational skills. Intuitive analytical ability to attain network, system, and application level solutions.

Key Skills

Technology Summary

Cisco Certified Network Associate CCNA l Microsoft Certified System Administrator MCSA l Information Technology Infrastructure Library ITIL l Microsoft Certified Professional MCP l A Certification l Network Certification l MS Office: Word, Excel, PowerPoint, Visio, Access, Outlook, Visio, SharePoint l Windows 2000, XP, Vista, 7, Windows Server 2000, 2003, 2008 l Exchange 2000, 2007 l Citrix Client Server l Linux l Firewall, Switches, DHCP, DNS, Active Directory, SMTP, POP3, FTP, VPN, NAT, Ethernet, WINS, VOIP, TCP/IP, Wireless, NAS, SAN, Norton Ghost, Norton Antivirus, MacAfee l VMware ESXi, Citrix Xenserver, Virtualization Technology, Load Balancing Technology

Professional Experience

Confidential

Project Manager / Network Administrator

Responsible for providing a high level of technical support, administration and ensuring operations of all MDT Mobile Data Terminal systems used by the MTAPD vehicles:

Key Results:

• Provide technical support including installing, configuring, administering and maintaining multiple systems, applications and patches.
• Dedicated to the uptime and successful throughput of information for all client focused applications and underpinning systems based upon service level and operating level agreements.
• Diagnose hardware and software problems, perform RMA with hardware vendors and replace defective components.
• Assumed the responsibilities of the previous Project Manager to plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Liaise with vendors and third party contractors to ensure projects complete in a timely manner.
• Prepare a weekly status report of project, generate project documentations and escalate issues and areas of concern to director.
• Senior Implementation Specialist, 06/2005 to 10/2012
• Assist in the implementation of Statewide Automated Child Welfare Information System SACWIS in New York State under a project called CAMP by providing users with effective training and outstanding support. Communicate with Project Manager and immediate supervisor about project status, problems and assist whenever needed and during a monthly team meeting, to ensure compliance and follow-through. These assignments consisted of:

Key Results:

• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Work closely with project and contractor staff to implement refine and interpret SACWIS training materials, and resolve system issues.
• Aid in the development and interpretation of instructional materials/Job Aids to assist staff in comprehending and completing tasks in SACWIS.
• Assist in the readiness strategies that were designed to ease the end users in the transformations of SACWIS, such as performing presentations, creating hand-outs etc.
• Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.
• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
• Provide one-on-one and group training and support of SACWIS in a LAN/WAN environment to users. Train users to use new or modified equipment.
• Analyze information to determine, recommend, and plan computer specifications and layouts, and peripheral equipment modifications.
• Obtain and evaluate information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.
• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.

Confidential

Assistant IT Director

Hold multifaceted responsibilities to configure, install and administer network infrastructure and telecommunications systems that support an ever growing environment. Establish new IT policies, which defines acceptable use of IT assets within the church. Fulfill administrative responsibilities including the addition and changes to users' desktop, email and PBX accounts. Installed and configured servers including Blackberry Enterprise Server BES , Microsoft Exchange 2003/2007, Icecast Server, Linux PBX/VOIP server, VMWare ESXi, PlaySMS Server and Network Attached Storage NAS .

Key Results:

• Successfully implemented a virtual server using VMWare ESXi on which most of the other servers are guest of.
• Built from ground-up a VOIP environment, including running CAT5E cables to offices, ordering VOIP phones and building a Linux PBX machine capable to hosting 1000 users.
• Consistently improving inventory control capabilities by developing a comprehensive Asset Management system.
• Configured and currently manage AD, Exchange, DHCP, WDS, Antivirus and backup servers in the corporate network.
• Manage and ensure ongoing performance of the computer network. Conducted training on equipment and software utilization.

Confidential

Desktop Support Specialist

• Deploy Windows XP to 200 workstations at local and remote sites.
• Implemented through the use of Ghost to create, maintain and deploy images.
• Deployment required the preservation of user preferences, local files, enforcement of organization's policies and installation and setup of additional supported applications.
• Recommended and implemented the recycling of hardware from defective machines to construct a functional machine.
• My role was expanded after in house Blackberry training, to include the deployment and support of Blackberry devices, desktop and software support to users and resolve miscellaneous items assigned though through TrackIt 7.
• Work closely with the systems engineer to ensure implementation of McAfee Orchestrator, translate/enforce corporate IT policy into IT infrastructure by using MS Group Policy.