OBJECTIVE

To acquire a position that will utilize my technical background and experience with Windows Server hardware/software, programming, and administration skill.

EXPERIENCE

Confidential

Windows Sever Administrator

• Performing advance isolation and resolution of problems associated with the servers.
• Performing domain infrastructure administrative tasks to include:
• Providing configuration of and access to shared resources.
• Installation of hardware and OS patches, hotfixes, updates, etc.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Restoration and Backup of user and system files.
• Monitoring system performance and making recommendations on ways to improve it.
• Supports deployment of various client and server operating systems, including Windows and Linux
• Responsible creating /Modify user account, Creating security and distribution group in AD
• Responsible for documenting the configuration of the system for new servers and planned changes.
• Ensuring that the network infrastructure servers are up and running in optimal state.
• Providing configuration and access to shared resources on a network.
• Responsible for Granting permission, creating and modifying OU unit, Creating and modifying Object,
• creating distribution list , dynamic security group and security group in AD
• Monitoring and responding to alerts, troubleshoot and restore from the HP open view.
• Monitoring the EAMS / BMC Remedy problem reporting system and responding to problem reports
• according to established procedures and guidelines.
• Support application developers/vendors in the deployment of new systems and application updates
• Creating, modifying and migrating user's MS outlook to office 365 cloud
• Building and Migrating new physical and Virtual servers
• Diagnosing and resolving hardware related issues and isolating and resolving OS related issues.
• Analyzing system logs and identifying potential issues with computer systems.

Confidential

Senior System Engineer ERA/VMware Migration Team Lead

• Performing P2V/V2P/V2Disk/Post VMware Migration from ESX Server 2.5 to ESX Server 3.5
• Resolved tickets escalated from the Help Desk, Desktop Field Support and other groups within USPTO
• Troubleshoot NT, XPPro., IBM PC's, PTO AIS's, and other information technology related to the USPTO IT infrastructure according to the OCIO Policies and Procedures
• Providing advanced technical and configuration support for microcomputer hardware, networks, and office automation for large user community via the telephone or e-mail, as appropriate
• Support Users working from home via VPN, RDP, Citrix, and VMWare
• Responsible for Granting permission, creating and modifying OU unit, Creating and modifying Object, creating distribution list , dynamic security group and security group in AD
• Creating jobs and tasks that automate deployment and migration functions including imaging, scripted OS installations, configurations, and software deployments through Altiris
• Clone physical machine to virtual machine on ESX Server
• Deploying and assigning new VM to ERA customer
• Creating, modifying, generating reports and solving incident ticket via Remedy BMC
• Support User with Norton Multimedia MCS 5100 collaboration tools and office communicator
• Responsible for training technicians from the Help Desk, Desktop Field Support, and other IT Support Groups on how to utilize and troubleshoot the new PHP Patents Hoteling Program interface -- a multi-media tele-working interface that allows customers to remotely access their computer workstations from home.

Confidential

QC Technician/Desktop support Team Lead

• Supervise 10 other QC Technicians on a daily basis performance of the task schedule
• Perform Quality Assurance checks on all Systems Deployed and provide Desktop Support
• Educate the end user on the proper use of their desktop and associated tools and applications
• Creating a daily reports for the government management through Remedy ARS and follow it up accordingly
• Provide customer service over the phone on computer related problems
• Troubleshooting on various computers, peripherals, software and applications
• Configured and installed users email address through Microsoft Exchange Server
• Configure hard drives that are non-compliant using a ghost or baseline image according to the USPTO policies and procedures
• Installed and configured of palm pilots, Iomega zip Drive, Blackberry, Local and Network Printers

Confidential

Computer Technician

• Responsible for the installation, maintenance and troubleshooting of computers and internal server.
• Responsible for end user training for new software and hardware
• Provide technical support for users including MS Office, Outlook, Windows 2000,and Window NT
• Setting up new Email account for newly hire with Microsoft outlook
• Problem-solved issues with PC clients, Server hardware/software/repair
• Purchase of new network equipment including switches, routers, servers, workstations and backup equipment.
• Configured TCP/IP and install systems for new hire or existing users

Confidential

Student Technology Assistant

• Technology support for students, staff and faculty on use of network and integrated computers into class curriculum
• Troubleshooting for students and staff connected to the Campus LAN Local Area Network
• Responsible for the operation and management of computer lab
• Bringing network back online after a loss of power or when it crashed, determining if equipment failure was caused by software
• Repairing and maintaining staff, faculty and students computers
• Computer troubleshooting and installing both hardware and software/repair
• Assembling, upgrading and configuration personal computers
• Launched user feedback survey based on input from help desk Institute to gauge customer satisfaction and support Continuous Improvement.
• E-mail setup and maintenance for over 800 students, staff and faculty through Microsoft Inbox and Outlook
• Preparing and following up a work order using MS Track -IT software
• Consistently recognized for Superior Performance

PROFESSIONAL SKILLS / EXPERTISE

• Proficient in the following computer programming languages: Cobol, Dbase4, and Visual Basic
• Proficient in the following operating system: Vista, Windows XP, XP Professional, Window 7, NT, 98,95.3.11, TCP/IP, Windows Server 2003,2008,and 2012, SQL Server,, Citrix, Active Directory, Systems Management server, ESX Server 2.5 3.5, Symantec Endpoint, Altiris 6.0 and DOS 6.0
• Competent knowledge of the following software: MS Exchange, MS offices 2003 2010 Word, Excel, Access, PowerPoint, Publisher, and Outlook , MS outlook, Adobe -PageMaker, Photoshop, Lotus 123, MS works, MS Track-IT, Remedy ARS ticketing system and BMC
• Experienced in Norton system works Antivirus, Clean sweep, Ghost, Bart PE 3.41, MCS 5100 Collaboration tools, Internet security, Utilities.